Is parking available at the hotel?

Yes, the hotel offers free self-parking on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee. It is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM. The cost is approximately IDR 181,500 for adults and IDR 121,000 for children.

Does the hotel allow pets?

No, pets and service animals are not allowed at this property.

What are the check-in and check-out times?

Check-in time is at 2:00 PM, and check-out time is at 12:00 PM. Early check-in is available for a fee, subject to availability, and a late check-out fee will also be charged.

Is there an airport shuttle service available?

Yes, the hotel provides airport shuttle services for a fee of IDR 300,000 per vehicle (one-way). This service is available 24 hours, and guests must contact the property 48 hours prior to arrival to arrange the transfer.

What accessibility features does the hotel offer?

The hotel offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities are not provided.

Where is the hotel located in relation to key attractions?

The hotel is located in Old Jakarta, within a 5-minute drive of Mangga Dua Square and Dunia Fantasi. It is approximately 1.2 miles from Allianz Ecopark Ancol and 2.7 miles from Jakarta International Expo. Public transport options are available nearby.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is accessible from 6:00 AM to 8:00 PM. There is also a children's pool available.

What are the hotel's policies for guests staying with children?

Children 16 years old and younger can stay for free when occupying the parent's or guardian's room, using existing bedding. The hotel is family-friendly and offers amenities suitable for children.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of IDR 450,000 per night. Advance request or confirmation is required for rollaway beds, and details regarding cribs are not provided.

Novotel Jakarta Mangga Dua Square - 4 Star Hotel

Average nightly price at Novotel Jakarta Mangga Dua Square by month, last 12 months (USD)
Month	Average price
January	US$53
February	US$42
March	US$37
April	US$49
May	US$52
June	US$48
July	US$46
August	US$51
September	US$53
October	US$54
November	US$53
December	US$53

What guests think

At Novotel Jakarta Mangga Dua Square, travellers highlight a convenient location by a mall and event venues and appreciate the large pool, while also noting mixed cleanliness and occasional in-room maintenance issues such as faulty fixtures.

Rooms are often spacious and comfortable, though some guests report weak or nonfunctional AC, leaks, or dated elements. Service ranges from exceptionally helpful and friendly to slow or unresponsive, with reports of long check-ins and poor follow-up on issues. Breakfast is usually well liked, but some found the selection too local for international tastes. Expect convenient access and amenities, with experiences that can vary by room and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The large swimming pool is frequently highlighted; there are also mentions of a gym and on-site dining. Some guests reported missing basic in-room amenities and a weak hair dryer, a drive-through parking fee, and an instance of pool cleanliness issues.

Related guest reviews

8

Oleksandr

30 Sept 2024

·

Stayed 7 nights

I recently returned from an extended business trip to Malaysia and Jakarta. The hotel I stayed at in Jakarta is ideal for anyone attending the Jakarta International Expo, as it's just a 12-minute taxi ride away, with fares costing around $4 per trip. While the area around the hotel is a bit rundown, with heavy traffic and cleanliness issues, the hotel itself is well-maintained and offers excellent amenities. The convenience of having on-site restaurants and a large swimming pool made the stay very comfortable. One standout moment was on my last day when I needed to get to the airport. I didn’t have any cash and was unable to use the local taxi app, but the receptionist, Syif A., along with her manager Reza, went above and beyond to help me. They managed to find a taxi that accepted card payments, which is uncommon, and ensured my journey to the airport was smooth and stress-free. I greatly appreciated their assistance.

10

Anton

8 May 2025

·

Stayed 2 nights

Staff was nice. Breakfast was great. Nice big swimming pool.

6

Ronald

11 Aug 2025

·

Stayed 2 nights

Zwembad was niet schoon.

8

Moneirah

19 Jul 2025

·

Stayed 5 nights

الفندق لا باس به ويميزه مسبحه الجميل ولكن بشكل عام مناسب للسكن

10

mohamed

10 Sept 2023

·

Stayed 5 nights

The rest and service and swiming pool

10

Ginna

3 Feb 2025

·

Stayed 1 night

Had a great stay here while attending a concert! The location is excellent, especially being close to JIS. We got a room overlooking the pool, which was a nice bonus. Even though we arrived at 12, our room was already ready with no queue, which was a great start to our stay. We also requested a welcome drink, and they kindly provided us with two drink vouchers that we could redeem at the restaurant near the pool. The gym was spacious and well-equipped, making it convenient for a quick workout. The room was trendy, clean, and had a very comfortable bed. I also loved the refreshing scent of their amenities! Overall, it was a great experience and worth the price. I would love to stay here again!

8

Alvin

20 Jul 2023

·

Stayed 2 nights

There are no amenities like toothbrush and cotton bud. As well the hair dryer is so weak.

8

Toby

21 Jul 2024

·

Stayed 4 nights

Good value for money. Great facility. Huge and clean swimming pool. Very friendly and helpful staff.

10

Vorada

11 Feb 2025

·

Stayed 3 nights

- ทางเข้ารวมกับห้าง รถทุกคันที่ผ่านต้องจ่าย 5000 idr แม้ไม่ได้จอดรถ เรียกแกรบมารับหน้าล็อบบี้โรงแรมได้ - มีร้านสะดวกซื้อ มีห้าง อาหารเยอะ มีร้านทุเรียนหน้าโรงแรม - ห้องน้ำเป็นกระจก มีม่านปิด แต่ม่านมีรอยเปื้อนราเล็กน้อย - เตียงนอนดี - มีน้ำใส่ขวดแก้วให้ฟรี

2

KAORI

10 Jul 2023

·

Stayed 3 nights

歯ブラシがない（３夜連続）。フェイスタオルがなく持って来てもらったが足拭きマットだった（２夜連続）。グラスは前日、使ったままで新しいものと取り換えていない（３夜連続）。トイレットペーパーの替えがない。冷蔵庫は壊れていて使えない。取り替えてもらったがまた壊れている（３夜連続）。こんな４ッ星ホテル見た事ない。

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: several guests found rooms and facilities clean and well maintained, while others reported unclean rooms, lingering odours or minor mold, and inconsistent housekeeping across days.

Related guest reviews

6

chinming

21 Sept 2022

·

Stayed 7 nights

房間不是很乾淨

10

woojin

31 Oct 2025

·

Stayed 3 nights

Exceptional service with smiles on their faces. The property was clean and well maintained

6

Ronald

11 Aug 2025

·

Stayed 2 nights

Zwembad was niet schoon.

10

Roberto Lelio

21 Nov 2022

·

Stayed 4 nights

Camera pulita e spaziosa, materasso comodo, bagno spazioso ma con poca illuminazione. Ampia e buona colazione. Piscina curata e pulita. Staff cordiale.

10

Ginna

3 Feb 2025

·

Stayed 1 night

Had a great stay here while attending a concert! The location is excellent, especially being close to JIS. We got a room overlooking the pool, which was a nice bonus. Even though we arrived at 12, our room was already ready with no queue, which was a great start to our stay. We also requested a welcome drink, and they kindly provided us with two drink vouchers that we could redeem at the restaurant near the pool. The gym was spacious and well-equipped, making it convenient for a quick workout. The room was trendy, clean, and had a very comfortable bed. I also loved the refreshing scent of their amenities! Overall, it was a great experience and worth the price. I would love to stay here again!

2

Vaan

21 Nov 2025

·

Stayed 7 nights

The shower head and toilet bidet was leaking. Room was not cleaned 100%. Dirty mug was not cleaned for 4 days despite room being serviced everyday. Room was not cleaned properly, a lot of dirt/rubbish on floor remained there from the first day we checked into room. Staff are friendly but service is very poor. Room service food was bad quality. The room always smelt of cigarette smoke despite it being a non-smoking room. Overall, I wouldn’t recommend this hotel.

2

Mildred Sandra

23 Mar 2024

·

Stayed 8 nights

Staffs are not helpful and lazy. They never follow up on your request Condition of the hotel is very poor and not clean Towel are old and very dirty

2

Faiza

21 Aug 2025

·

Stayed 1 night

Hôtel très vieux. Propreté à revoir et odeur de moisi dans les chambres.

10

Vorada

11 Feb 2025

·

Stayed 3 nights

- ทางเข้ารวมกับห้าง รถทุกคันที่ผ่านต้องจ่าย 5000 idr แม้ไม่ได้จอดรถ เรียกแกรบมารับหน้าล็อบบี้โรงแรมได้ - มีร้านสะดวกซื้อ มีห้าง อาหารเยอะ มีร้านทุเรียนหน้าโรงแรม - ห้องน้ำเป็นกระจก มีม่านปิด แต่ม่านมีรอยเปื้อนราเล็กน้อย - เตียงนอนดี - มีน้ำใส่ขวดแก้วให้ฟรี

8

fumihiro

20 Sept 2024

·

Stayed 3 nights

1年前に泊まった時はバスマットやシーツに他の人の毛が付いてたけど、Googleに書いたら改善されてた。

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable, with some trendy decor and pool views. However, guests also reported weak or faulty air conditioning, leaks, a sticking bathroom door, dated elements, and occasional wear like a splintered floor.

Related guest reviews

10

Roberto Lelio

21 Nov 2022

·

Stayed 4 nights

Camera pulita e spaziosa, materasso comodo, bagno spazioso ma con poca illuminazione. Ampia e buona colazione. Piscina curata e pulita. Staff cordiale.

6

Khaled

6 Jun 2023

·

Stayed 3 nights

I had to wait more than one hour to be checked in and I was there allready at 16.30 and for 2 days long the air condition was not working

10

Keng Heng

8 Sept 2024

·

Stayed 4 nights

IT WILL BE MUCH BETTER IF THE AIR CONDITIONER IN THE ROOM CAN BE COOLER.

10

Ginna

3 Feb 2025

·

Stayed 1 night

Had a great stay here while attending a concert! The location is excellent, especially being close to JIS. We got a room overlooking the pool, which was a nice bonus. Even though we arrived at 12, our room was already ready with no queue, which was a great start to our stay. We also requested a welcome drink, and they kindly provided us with two drink vouchers that we could redeem at the restaurant near the pool. The gym was spacious and well-equipped, making it convenient for a quick workout. The room was trendy, clean, and had a very comfortable bed. I also loved the refreshing scent of their amenities! Overall, it was a great experience and worth the price. I would love to stay here again!

2

Vaan

21 Nov 2025

·

Stayed 7 nights

The shower head and toilet bidet was leaking. Room was not cleaned 100%. Dirty mug was not cleaned for 4 days despite room being serviced everyday. Room was not cleaned properly, a lot of dirt/rubbish on floor remained there from the first day we checked into room. Staff are friendly but service is very poor. Room service food was bad quality. The room always smelt of cigarette smoke despite it being a non-smoking room. Overall, I wouldn’t recommend this hotel.

2

Faiza

21 Aug 2025

·

Stayed 1 night

Hôtel très vieux. Propreté à revoir et odeur de moisi dans les chambres.

6

GANESAN

9 May 2024

·

Stayed 1 night

When i book king size bed . They gave the room king size but toilet door unable to close or difficult. I call the operator then technician imminently when i saw he is also struggling. But he is told me he will repair . But problem in the sliding roller as a engineer i know how long its takes and noice and so on… I already mentioned late check in i reached almost 8 pm dam tired. I wend down to counter again to change the room with valid reasons but staff unhappy even she downgraded to smaller room and Quine size bed . Open wardrobe and they gave 2 set if access card room very hot so i kept one inside and went out and try to access the card unable to open the door . Then went down to counter service and told the situation also not happy and she did testing and gave back to me after dinner i went to my room and try to access the door unable again i went down to counter again to reset again. This round i stayed really nightmare. This is not first time i am stayed in this hotel or book through expida app. So definitely need to inform hotel higher management. To improve their standard. Thank you very much for asking our feed back

10

Javier

14 Jul 2025

·

Stayed 3 nights

Incredible services and people. I enjoyed quite a lot coming back after a stressful work day. The only reason I may not give 5 stars, is because my floor room, the wood part, had some splinter and I did injure my foot (nothing terrible but a bit uncomfortable) Besides that, everything else was 10/10.

10

Simon

15 Jun 2025

·

Stayed 5 nights

Nice hotel in a great location for Jakarta International Expo. Very nice, large rooms. Staff were all very friendly and helpful!

10

Hajah Rozanna

18 Dec 2023

·

Stayed 5 nights

i love the interior of the lobby and rooms

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with standout assistance noted. However, some guests encountered slow or unhelpful service, including long check-in times and poor follow-up on problems.

Related guest reviews

8

Oleksandr

30 Sept 2024

·

Stayed 7 nights

I recently returned from an extended business trip to Malaysia and Jakarta. The hotel I stayed at in Jakarta is ideal for anyone attending the Jakarta International Expo, as it's just a 12-minute taxi ride away, with fares costing around $4 per trip. While the area around the hotel is a bit rundown, with heavy traffic and cleanliness issues, the hotel itself is well-maintained and offers excellent amenities. The convenience of having on-site restaurants and a large swimming pool made the stay very comfortable. One standout moment was on my last day when I needed to get to the airport. I didn’t have any cash and was unable to use the local taxi app, but the receptionist, Syif A., along with her manager Reza, went above and beyond to help me. They managed to find a taxi that accepted card payments, which is uncommon, and ensured my journey to the airport was smooth and stress-free. I greatly appreciated their assistance.

6

S

15 Aug 2025

·

Stayed 1 night

It’s a really good hotel in a good location for shopping. There are lots of little bits that stop me giving a top score, check in took 25 minutes even though done on line, breakfast only one barely working coffee machine for a lot of people and long wait for items to be replenished at the buffet. Room keys all stopped working before check out.

10

woojin

31 Oct 2025

·

Stayed 3 nights

Exceptional service with smiles on their faces. The property was clean and well maintained

6

Khaled

6 Jun 2023

·

Stayed 3 nights

I had to wait more than one hour to be checked in and I was there allready at 16.30 and for 2 days long the air condition was not working

10

Ginna

3 Feb 2025

·

Stayed 1 night

Had a great stay here while attending a concert! The location is excellent, especially being close to JIS. We got a room overlooking the pool, which was a nice bonus. Even though we arrived at 12, our room was already ready with no queue, which was a great start to our stay. We also requested a welcome drink, and they kindly provided us with two drink vouchers that we could redeem at the restaurant near the pool. The gym was spacious and well-equipped, making it convenient for a quick workout. The room was trendy, clean, and had a very comfortable bed. I also loved the refreshing scent of their amenities! Overall, it was a great experience and worth the price. I would love to stay here again!

2

Vaan

21 Nov 2025

·

Stayed 7 nights

The shower head and toilet bidet was leaking. Room was not cleaned 100%. Dirty mug was not cleaned for 4 days despite room being serviced everyday. Room was not cleaned properly, a lot of dirt/rubbish on floor remained there from the first day we checked into room. Staff are friendly but service is very poor. Room service food was bad quality. The room always smelt of cigarette smoke despite it being a non-smoking room. Overall, I wouldn’t recommend this hotel.

2

Mildred Sandra

23 Mar 2024

·

Stayed 8 nights

Staffs are not helpful and lazy. They never follow up on your request Condition of the hotel is very poor and not clean Towel are old and very dirty

10

Craig

18 Sept 2024

·

Stayed 1 night

It is always a pleasure to stay at Novotel Mangga Dua Hotel. The service is impeccable.

6

GANESAN

9 May 2024

·

Stayed 1 night

When i book king size bed . They gave the room king size but toilet door unable to close or difficult. I call the operator then technician imminently when i saw he is also struggling. But he is told me he will repair . But problem in the sliding roller as a engineer i know how long its takes and noice and so on… I already mentioned late check in i reached almost 8 pm dam tired. I wend down to counter again to change the room with valid reasons but staff unhappy even she downgraded to smaller room and Quine size bed . Open wardrobe and they gave 2 set if access card room very hot so i kept one inside and went out and try to access the card unable to open the door . Then went down to counter service and told the situation also not happy and she did testing and gave back to me after dinner i went to my room and try to access the door unable again i went down to counter again to reset again. This round i stayed really nightmare. This is not first time i am stayed in this hotel or book through expida app. So definitely need to inform hotel higher management. To improve their standard. Thank you very much for asking our feed back

10

Simon

15 Jun 2025

·

Stayed 5 nights

Nice hotel in a great location for Jakarta International Expo. Very nice, large rooms. Staff were all very friendly and helpful!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for Jakarta International Expo and adjacent shopping, with shops and a mall nearby plus easy transport. Some reviews note the surrounding area can feel rundown or less walkable.

Related guest reviews

8

Oleksandr

30 Sept 2024

·

Stayed 7 nights

I recently returned from an extended business trip to Malaysia and Jakarta. The hotel I stayed at in Jakarta is ideal for anyone attending the Jakarta International Expo, as it's just a 12-minute taxi ride away, with fares costing around $4 per trip. While the area around the hotel is a bit rundown, with heavy traffic and cleanliness issues, the hotel itself is well-maintained and offers excellent amenities. The convenience of having on-site restaurants and a large swimming pool made the stay very comfortable. One standout moment was on my last day when I needed to get to the airport. I didn’t have any cash and was unable to use the local taxi app, but the receptionist, Syif A., along with her manager Reza, went above and beyond to help me. They managed to find a taxi that accepted card payments, which is uncommon, and ensured my journey to the airport was smooth and stress-free. I greatly appreciated their assistance.

10

mark

6 Feb 2024

·

Stayed 3 nights

Great central location to mall right next door to hotel

10

Ginna

3 Feb 2025

·

Stayed 1 night

Had a great stay here while attending a concert! The location is excellent, especially being close to JIS. We got a room overlooking the pool, which was a nice bonus. Even though we arrived at 12, our room was already ready with no queue, which was a great start to our stay. We also requested a welcome drink, and they kindly provided us with two drink vouchers that we could redeem at the restaurant near the pool. The gym was spacious and well-equipped, making it convenient for a quick workout. The room was trendy, clean, and had a very comfortable bed. I also loved the refreshing scent of their amenities! Overall, it was a great experience and worth the price. I would love to stay here again!

8

Frederik

8 Jan 2023

·

Stayed 19,362 nights

Accommodatie prettig voor paar dagen,airport goed bereikbaar en er is shoppingmall in buurt

8

Changchi

7 Nov 2025

·

Stayed 6 nights

旁邊就是商場！早餐不夠國際化！

8

Kenneth

26 Jul 2025

·

Stayed 5 nights

Good location for those going to JIE

8

KUTAY

6 Jun 2024

·

Stayed 8 nights

Quiet area , not available to walk from outside.Transport is eays.

10

Vorada

11 Feb 2025

·

Stayed 3 nights

- ทางเข้ารวมกับห้าง รถทุกคันที่ผ่านต้องจ่าย 5000 idr แม้ไม่ได้จอดรถ เรียกแกรบมารับหน้าล็อบบี้โรงแรมได้ - มีร้านสะดวกซื้อ มีห้าง อาหารเยอะ มีร้านทุเรียนหน้าโรงแรม - ห้องน้ำเป็นกระจก มีม่านปิด แต่ม่านมีรอยเปื้อนราเล็กน้อย - เตียงนอนดี - มีน้ำใส่ขวดแก้วให้ฟรี

8

sulaiman

23 Oct 2025

·

Stayed 6 nights

Shops nearby | staff

10

Simon

15 Jun 2025

·

Stayed 5 nights

Nice hotel in a great location for Jakarta International Expo. Very nice, large rooms. Staff were all very friendly and helpful!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly rated good, though some guests felt the selection skewed local rather than international. On-site dining is mentioned.

Related guest reviews

8

Oleksandr

30 Sept 2024

·

Stayed 7 nights

I recently returned from an extended business trip to Malaysia and Jakarta. The hotel I stayed at in Jakarta is ideal for anyone attending the Jakarta International Expo, as it's just a 12-minute taxi ride away, with fares costing around $4 per trip. While the area around the hotel is a bit rundown, with heavy traffic and cleanliness issues, the hotel itself is well-maintained and offers excellent amenities. The convenience of having on-site restaurants and a large swimming pool made the stay very comfortable. One standout moment was on my last day when I needed to get to the airport. I didn’t have any cash and was unable to use the local taxi app, but the receptionist, Syif A., along with her manager Reza, went above and beyond to help me. They managed to find a taxi that accepted card payments, which is uncommon, and ensured my journey to the airport was smooth and stress-free. I greatly appreciated their assistance.

6

S

15 Aug 2025

·

Stayed 1 night

It’s a really good hotel in a good location for shopping. There are lots of little bits that stop me giving a top score, check in took 25 minutes even though done on line, breakfast only one barely working coffee machine for a lot of people and long wait for items to be replenished at the buffet. Room keys all stopped working before check out.

10

Anton

8 May 2025

·

Stayed 2 nights

Staff was nice. Breakfast was great. Nice big swimming pool.

10

Roberto Lelio

21 Nov 2022

·

Stayed 4 nights

Camera pulita e spaziosa, materasso comodo, bagno spazioso ma con poca illuminazione. Ampia e buona colazione. Piscina curata e pulita. Staff cordiale.

6

Changchi

10 Dec 2025

·

Stayed 3 nights

早餐偏印尼本地料理，對於國際旅客可選擇性少

2

Vaan

21 Nov 2025

·

Stayed 7 nights

The shower head and toilet bidet was leaking. Room was not cleaned 100%. Dirty mug was not cleaned for 4 days despite room being serviced everyday. Room was not cleaned properly, a lot of dirt/rubbish on floor remained there from the first day we checked into room. Staff are friendly but service is very poor. Room service food was bad quality. The room always smelt of cigarette smoke despite it being a non-smoking room. Overall, I wouldn’t recommend this hotel.

8

Changchi

7 Nov 2025

·

Stayed 6 nights

旁邊就是商場！早餐不夠國際化！

10

LAURA

26 Aug 2025

·

Stayed 1 night

Novotel is my favorite hotel in Jakarta!! Good breakfast. Good energy. Really comfortable and happy stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $55
18 $57	19 $53	20 $45	21 $47	22 $46	23 $47	24 $48
25 $47	26 $48	27 $48	28 $45	29 $48	30 $40	31 $50

Su	Mo	Tu	We	Th	Fr	Sa
1 $44	2 $47	3 $48	4 $51	5 $49	6 $51	7 $51
8 $51	9 $48	10 $48	11 $44	12 $44	13 $44	14 $51
15 $44	16 $52	17 $51	18 $51	19 $62	20 $54	21 $56
22 $59	23 $59	24 $60	25 $56	26 $60	27 $58	28 $51
29 $48	30 $57

Novotel Jakarta Mangga Dua Square

Prices for Novotel Jakarta Mangga Dua Square

Monthly average prices

About this property

Location

Room options

Deluxe Suite, 1 King Bed

Deluxe Room, 1 King Bed (Executive)

Deluxe Room, 2 Twin Beds (Premier Floor)

Deluxe Room, 1 King Bed (Premier Floor)

Deluxe Room, 1 King Bed

Deluxe Room, 2 Twin Beds

Deluxe Suite, 1 King Bed (Premier Floor)

Guest reviews of Novotel Jakarta Mangga Dua Square

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Jakarta Mangga Dua Square

Prices for upcoming dates

Business details