The David Citadel Jerusalem
US$702
/ night
Avg. for November
Prices for The David Citadel Jerusalem
Select dates to see prices and availability
US$702
/ night
Avg. for November
Monthly average prices
Nightly prices at The David Citadel Jerusalem average US$639 in the cheapest month (February) and US$779 in the most expensive month (October), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$660 |
| February | US$639 |
| March | US$675 |
| April | US$710 |
| May | US$713 |
| June | US$717 |
| July | US$731 |
| August | US$772 |
| September | US$734 |
| October | US$779 |
| November | US$702 |
| December | US$683 |
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Nov · US$702
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Most expensive: October (~US$779)
Cheapest: February (~US$639)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a hot tub, and a sauna. This hotel also features complimentary wi...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jerusalem? This hotel has 1085 square feet (101 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Dining
Grab a bite at Veranda Fine Grill, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 385 guestrooms featuring espresso makers and LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and complimentary toiletries.
Location
With a stay at The David Citadel Jerusalem, you'll be centrally located in Jerusalem, steps from Mamilla Mall and within a 10-minute walk of Tower of David Museum of the History of Jerusalem. This family-friendly hotel is 0.5 mi (0.9 km) from Church of the Holy Sepulchre and 1.2 mi (2 km) from Western Wall.
What's nearby
Mount Herzl(0.1 Miles)
Mamilla Cemetery and Pool(0.1 Miles)
Mamilla Mall(0.2 Miles)
Independence Park(0.2 Miles)
New Gate(0.3 Miles)
Jaffa Gate(0.4 Miles)
Notre Dame of Jerusalem Center(0.4 Miles)
Ben Yehuda Street(0.4 Miles)
Tower of David Museum of the History of Jerusalem(0.4 Miles)
Zion Square(0.4 Miles)
French Square(0.4 Miles)
Christ Church(0.5 Miles)
Jerusalem Great Synagogue(0.5 Miles)
Montefiore Windmill(0.5 Miles)
Church of St. Mark(0.5 Miles)
The preferred airport for The David Citadel Jerusalem is Ben Gurion Airport (TLV)(32.5 Miles)
Parking
Restaurant
Swimming pool
Business centre
Room service
Valet parking
Location
7 King David Street, Jerusalem City Centre, Jerusalem, Israel
Mount Herzl (0.1 Miles)
Mamilla Cemetery and Pool (0.1 Miles)
Mamilla Mall (0.2 Miles)
Independence Park (0.2 Miles)
New Gate (0.3 Miles)
Jaffa Gate (0.4 Miles)
Room options
3
Superior Room
Room details
2 Single Beds
1 Extra-Large Double Bed
Sleeps 2
322 ft²
Air ConditioningHeatingWi-Fi (Free)
4
Alcove Deluxe Balcony Old City View
Room details
1 Extra-Large Double Bed
2 Single Beds
Sleeps 3
430 ft²
BalconyBalcony or TerraceAir ConditioningHeatingWi-Fi (Free)
7
Premium Executive Suite with a Terrace and Old City View
Room details
1 Extra-Large Double Bed
Sleeps 2
893 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
6
Royal Suite with Terrace and Old City View
Room details
1 Extra-Large Double Bed
Sleeps 2
1593 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
6
Superior Family Room
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 2
388 ft²
Air ConditioningHeatingWi-Fi (Free)
5
Junior Suite with Balcony and Old City View
Room details
1 Extra-Large Double Bed
2 Single Beds
Sleeps 3
505 ft²
BalconyBalcony or TerraceAir ConditioningHeatingWi-Fi (Free)
5
Executive Suite with a Terrace and Old City View
Room details
1 Extra-Large Double Bed
Sleeps 2
732 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
8
Presidential Suite with Terrace and Old City View
Room details
1 Extra-Large Double Bed
Sleeps 2
1055 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
3
Deluxe Room, Pool View (Partial Old City View)
Room details
2 Single Beds
1 Extra-Large Double Bed
Sleeps 2
322 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
4
Citadel Suite with a Terrace and Old City View
Room details
1 Extra-Large Double Bed
Sleeps 2
700 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of The David Citadel Jerusalem
8.5
Fabulous
Based on 586 verified reviews
Who stays here?
Business
15%
Couple
25%
Family
42%
Group
13%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
Reviews of The David Citadel Jerusalem highlight a prime location near the Old City and frequent praise for courteous staff and generous breakfasts, while guests also report inconsistent service, cleanliness lapses, maintenance issues, and rooms that feel dated or noisy.
Read moreWas this helpful?
What guests think
Reviews of The David Citadel Jerusalem highlight a prime location near the Old City and frequent praise for courteous staff and generous breakfasts, while guests also report inconsistent service, cleanliness lapses, maintenance issues, and rooms that feel dated or noisy.
The pool and family facilities earn compliments, but several reviews cite poor poolside service or cleanliness and occasional closures. Rooms are often spacious with good views, yet some lack sound insulation, feel run-down, or disappoint on views. Expect a prime base with standout location and family-friendly touches, but variable consistency.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Guests praise the pool and kids facilities, but several report poor poolside service or cleanliness, occasional pool closures, and a spa closure.
Related guest reviews
2
Norman
17 Aug 2025
·
Stayed 4 nights
Certainement pas un 5*, ni un 4. Dès l’arrivée, le balcon de la chambre est très sale : poussiéreux, mégot au sol, mobilier noir de poussière (attention aux vêtements blancs). À la piscine, même négligence : matelas souillés, fientes d’oiseaux non nettoyées, vous signalez du VOMI d’enfant, on vous demande d’aller chercher quelqu’un .. qui laisse le vomi jusqu’à la fermeture ! Serviettes souvent introuvables et aucun service sur place. Le petit-déjeuner se prend sur des tables non débarrassées ni nettoyées et on vous fait patienter 15 minutes avant que quelqu’un daigne la nettoyer à moitié. Point culminant : le repas du vendredi soir à 550 ₪/personne (150 $). Qualité médiocre, assiettes non débarrassées, absence d’eau fraîche (on ouvre des cartons de 6 bouteilles à température ambiante devant vous), demandes simples (sel, pain) ignorées, plus rapide de se servir directement sur la table voisine. Et quand on le signale au manager, la seule réponse est : « c’est comme ça ». D’ailleurs, au check-out, on attend toujours la traditionnelle question « comment s’est passé votre séjour ? » qui n’arrive jamais .. certainement que tous les clients comme nous étaient excédés d’un tel niveau d’hôtellerie… à 700$ la nuit quand même. Ah et pour finir ce séjour en beauté, si vous partez à 2h du matin pour un vol de nuit, débrouillez-vous tout seul avec vos valises, personne ne sera là pour vous aider. A la hauteur du respect apporté au client. Le David Citadelle c’est PLUS JAMAIS.
Certainement pas un 5*, ni un 4. Dès l’arrivée, le balcon de la chambre est très sale : poussiéreux, mégot au sol, mobilier noir de poussière (attention aux vêtements blancs). À la piscine, même négligence : matelas souillés, fientes d’oiseaux non nettoyées, vous signalez du VOMI d’enfant, on vous demande d’aller chercher quelqu’un .. qui laisse le vomi jusqu’à la fermeture ! Serviettes souvent introuvables et aucun service sur place. Le petit-déjeuner se prend sur des tables non débarrassées ni nettoyées et on vous fait patienter 15 minutes avant que quelqu’un daigne la nettoyer à moitié. Point culminant : le repas du vendredi soir à 550 ₪/personne (150 $). Qualité médiocre, assiettes non débarrassées, absence d’eau fraîche (on ouvre des cartons de 6 bouteilles à température ambiante devant vous), demandes simples (sel, pain) ignorées, plus rapide de se servir directement sur la table voisine. Et quand on le signale au manager, la seule réponse est : « c’est comme ça ». D’ailleurs, au check-out, on attend toujours la traditionnelle question « comment s’est passé votre séjour ? » qui n’arrive jamais .. certainement que tous les clients comme nous étaient excédés d’un tel niveau d’hôtellerie… à 700$ la nuit quand même. Ah et pour finir ce séjour en beauté, si vous partez à 2h du matin pour un vol de nuit, débrouillez-vous tout seul avec vos valises, personne ne sera là pour vous aider. A la hauteur du respect apporté au client. Le David Citadelle c’est PLUS JAMAIS.
10
Karine
19 Jul 2024
·
Stayed 2 nights
Nothing to say always excellent , swimming pool big enough to accept lot of guests , food excellent , location just the best. Very happy as usual
Nothing to say always excellent , swimming pool big enough to accept lot of guests , food excellent , location just the best. Very happy as usual
6
Heidi
30 Mar 2023
·
Stayed 1 night
Ridiculously overpriced. The little things - attention to detail was lacking. Bedroom lampshade was dusty, alarm clock not set to the right time. No mini bar. Had to request a turn down service - no chocolates. Could not watch a movie from the beginning. Spa closed for renovations. Pool bar closed during the week. I was their for one night and wanted to spoil myself - it was not worth it. However the staff and service were outstanding as is the position.
Ridiculously overpriced. The little things - attention to detail was lacking. Bedroom lampshade was dusty, alarm clock not set to the right time. No mini bar. Had to request a turn down service - no chocolates. Could not watch a movie from the beginning. Spa closed for renovations. Pool bar closed during the week. I was their for one night and wanted to spoil myself - it was not worth it. However the staff and service were outstanding as is the position.
10
Hahna
17 Dec 2023
·
Stayed 2 nights
Kids floor was excellent! And also the heated pool!
Kids floor was excellent! And also the heated pool!
4
Faith
22 Jun 2023
·
Chose the hotel based on reco - one of which was the outdoor pool/proximity to Old Jerusalem. We had two rooms w/views. When we booked we knew it would be long hot days touring and wanted to swim when we checked in. Upon check we were told that it was closed for a wedding but there was no advanced notice. We asked about the spa and were told it closed at 7pm. At 6 we called to ask them a question prior to heading down and we were told it was closed already. We then were told that part of our stay (as good members) was a bottle of wine and nibbles. They weren’t in the room so we called down to request them and were told they would be delivered to the room promptly. We waited for 1/2 hour and left for dinner. When we returned we went to the lounge for a nightcap. They said that they were closing shortly but would make us a drink. It took 1/2 hour for it to get to us. When we got to the room the wine and food had not been delivered. They came at 11 pm with the wine. I left a pair of brand new pants with the tags on in the room that I purchased that evening from a nearby store. Contacted them the next day and they couldn’t locate them. Spoke to a manager at checkout about the experience and how disappointed we were and were told We would be contacted. Received a call but couldn’t speak at that time and was told I would hear back the next day never did. Followed up several times and no one has yet to contact me. Wouldn’t return!
Chose the hotel based on reco - one of which was the outdoor pool/proximity to Old Jerusalem. We had two rooms w/views. When we booked we knew it would be long hot days touring and wanted to swim when we checked in. Upon check we were told that it was closed for a wedding but there was no advanced notice. We asked about the spa and were told it closed at 7pm. At 6 we called to ask them a question prior to heading down and we were told it was closed already. We then were told that part of our stay (as good members) was a bottle of wine and nibbles. They weren’t in the room so we called down to request them and were told they would be delivered to the room promptly. We waited for 1/2 hour and left for dinner. When we returned we went to the lounge for a nightcap. They said that they were closing shortly but would make us a drink. It took 1/2 hour for it to get to us. When we got to the room the wine and food had not been delivered. They came at 11 pm with the wine. I left a pair of brand new pants with the tags on in the room that I purchased that evening from a nearby store. Contacted them the next day and they couldn’t locate them. Spoke to a manager at checkout about the experience and how disappointed we were and were told We would be contacted. Received a call but couldn’t speak at that time and was told I would hear back the next day never did. Followed up several times and no one has yet to contact me. Wouldn’t return!
10
Mohamed Asim
31 Aug 2023
·
Stayed 4 nights
Great staff and good restaurant, pool, and kids play area. Within walking distance of most major jerusalem landmarks.
Great staff and good restaurant, pool, and kids play area. Within walking distance of most major jerusalem landmarks.
10
PATRICIA
29 Aug 2023
·
Stayed 7 nights
Un très bel hôtel situé en plein centre. D très beaux équipements. Un petit déjeuner magnifique. Peut être faudrait il améliorer le nettoyage des chambres.
Un très bel hôtel situé en plein centre. D très beaux équipements. Un petit déjeuner magnifique. Peut être faudrait il améliorer le nettoyage des chambres.
2
Norman
17 Aug 2025
·
Stayed 2 nights
Quand vous séjournez dans un hôtel 5 étoiles à un prix à la nuitée des plus chers de la ville vous attendez un certain service et une propreté irréprochable. Au David Citadelle, vous n’aurez ni l’un ni l’autre. Le service est inexistant à la piscine, au petit déjeuner ou pire encore au repas de Vendredi soir (pourtant à 150$ sans boisson). Lorsqu’on vous installe au petit déjeuner vous attendez 15 minutes qu’on vous dresse la table et qu’on vous la nettoie. Lorsqu’un enfant vomi à la piscine, que vous le signalez, on vous rigole au nez et le vomi reste toute la journée au bord de la piscine. Ce qui est terrible c’est que c’était ma première fois dans cet hôtel, mais des habitués m’ont confié qu’il ne retourneraient jamais dans cet hôtel malgré sa localisation. L’hotel semble laissé à l’abandon. Je pense que l’hôtel a conscience du niveau qu’il affiche car au Check-out personne n’ose vous demander comment ça s’est passé. Pire, on continue avec une discussion peu commerciale à la sortie où le manager n’accepte pas qu’un client poussé à bout hausse le ton quand il y a un manque de respect flagrant. On ne retournera plus là-bas.
Quand vous séjournez dans un hôtel 5 étoiles à un prix à la nuitée des plus chers de la ville vous attendez un certain service et une propreté irréprochable. Au David Citadelle, vous n’aurez ni l’un ni l’autre. Le service est inexistant à la piscine, au petit déjeuner ou pire encore au repas de Vendredi soir (pourtant à 150$ sans boisson). Lorsqu’on vous installe au petit déjeuner vous attendez 15 minutes qu’on vous dresse la table et qu’on vous la nettoie. Lorsqu’un enfant vomi à la piscine, que vous le signalez, on vous rigole au nez et le vomi reste toute la journée au bord de la piscine. Ce qui est terrible c’est que c’était ma première fois dans cet hôtel, mais des habitués m’ont confié qu’il ne retourneraient jamais dans cet hôtel malgré sa localisation. L’hotel semble laissé à l’abandon. Je pense que l’hôtel a conscience du niveau qu’il affiche car au Check-out personne n’ose vous demander comment ça s’est passé. Pire, on continue avec une discussion peu commerciale à la sortie où le manager n’accepte pas qu’un client poussé à bout hausse le ton quand il y a un manque de respect flagrant. On ne retournera plus là-bas.
10
ariel
17 Nov 2024
·
Stayed 10 nights
Toujours bien accueilli au David citadel Petit déjeuner copieux et piscine super agréable
Toujours bien accueilli au David citadel Petit déjeuner copieux et piscine super agréable
10
Jose
11 Aug 2025
·
Stayed 4 nights
Increíble en general la ubicación y las amenidades para niños son excepcionales Gran lugar
Increíble en general la ubicación y las amenidades para niños son excepcionales Gran lugar
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: some note very clean rooms, while others report dirty or poorly maintained areas (e.g., rooms, balconies, poolside), smoke smells, and housekeeping lapses.
Related guest reviews
10
Morris
21 Nov 2025
·
Stayed 1 night
Clean room. Welcoming amenities, courteous helpful staff, beautiful decor, sumptuous breakfast buffet,
Clean room. Welcoming amenities, courteous helpful staff, beautiful decor, sumptuous breakfast buffet,
2
Norman
17 Aug 2025
·
Stayed 4 nights
Certainement pas un 5*, ni un 4. Dès l’arrivée, le balcon de la chambre est très sale : poussiéreux, mégot au sol, mobilier noir de poussière (attention aux vêtements blancs). À la piscine, même négligence : matelas souillés, fientes d’oiseaux non nettoyées, vous signalez du VOMI d’enfant, on vous demande d’aller chercher quelqu’un .. qui laisse le vomi jusqu’à la fermeture ! Serviettes souvent introuvables et aucun service sur place. Le petit-déjeuner se prend sur des tables non débarrassées ni nettoyées et on vous fait patienter 15 minutes avant que quelqu’un daigne la nettoyer à moitié. Point culminant : le repas du vendredi soir à 550 ₪/personne (150 $). Qualité médiocre, assiettes non débarrassées, absence d’eau fraîche (on ouvre des cartons de 6 bouteilles à température ambiante devant vous), demandes simples (sel, pain) ignorées, plus rapide de se servir directement sur la table voisine. Et quand on le signale au manager, la seule réponse est : « c’est comme ça ». D’ailleurs, au check-out, on attend toujours la traditionnelle question « comment s’est passé votre séjour ? » qui n’arrive jamais .. certainement que tous les clients comme nous étaient excédés d’un tel niveau d’hôtellerie… à 700$ la nuit quand même. Ah et pour finir ce séjour en beauté, si vous partez à 2h du matin pour un vol de nuit, débrouillez-vous tout seul avec vos valises, personne ne sera là pour vous aider. A la hauteur du respect apporté au client. Le David Citadelle c’est PLUS JAMAIS.
Certainement pas un 5*, ni un 4. Dès l’arrivée, le balcon de la chambre est très sale : poussiéreux, mégot au sol, mobilier noir de poussière (attention aux vêtements blancs). À la piscine, même négligence : matelas souillés, fientes d’oiseaux non nettoyées, vous signalez du VOMI d’enfant, on vous demande d’aller chercher quelqu’un .. qui laisse le vomi jusqu’à la fermeture ! Serviettes souvent introuvables et aucun service sur place. Le petit-déjeuner se prend sur des tables non débarrassées ni nettoyées et on vous fait patienter 15 minutes avant que quelqu’un daigne la nettoyer à moitié. Point culminant : le repas du vendredi soir à 550 ₪/personne (150 $). Qualité médiocre, assiettes non débarrassées, absence d’eau fraîche (on ouvre des cartons de 6 bouteilles à température ambiante devant vous), demandes simples (sel, pain) ignorées, plus rapide de se servir directement sur la table voisine. Et quand on le signale au manager, la seule réponse est : « c’est comme ça ». D’ailleurs, au check-out, on attend toujours la traditionnelle question « comment s’est passé votre séjour ? » qui n’arrive jamais .. certainement que tous les clients comme nous étaient excédés d’un tel niveau d’hôtellerie… à 700$ la nuit quand même. Ah et pour finir ce séjour en beauté, si vous partez à 2h du matin pour un vol de nuit, débrouillez-vous tout seul avec vos valises, personne ne sera là pour vous aider. A la hauteur du respect apporté au client. Le David Citadelle c’est PLUS JAMAIS.
10
PATRICIA
29 Aug 2023
·
Stayed 7 nights
Un très bel hôtel situé en plein centre. D très beaux équipements. Un petit déjeuner magnifique. Peut être faudrait il améliorer le nettoyage des chambres.
Un très bel hôtel situé en plein centre. D très beaux équipements. Un petit déjeuner magnifique. Peut être faudrait il améliorer le nettoyage des chambres.
2
Norman
17 Aug 2025
·
Stayed 2 nights
Quand vous séjournez dans un hôtel 5 étoiles à un prix à la nuitée des plus chers de la ville vous attendez un certain service et une propreté irréprochable. Au David Citadelle, vous n’aurez ni l’un ni l’autre. Le service est inexistant à la piscine, au petit déjeuner ou pire encore au repas de Vendredi soir (pourtant à 150$ sans boisson). Lorsqu’on vous installe au petit déjeuner vous attendez 15 minutes qu’on vous dresse la table et qu’on vous la nettoie. Lorsqu’un enfant vomi à la piscine, que vous le signalez, on vous rigole au nez et le vomi reste toute la journée au bord de la piscine. Ce qui est terrible c’est que c’était ma première fois dans cet hôtel, mais des habitués m’ont confié qu’il ne retourneraient jamais dans cet hôtel malgré sa localisation. L’hotel semble laissé à l’abandon. Je pense que l’hôtel a conscience du niveau qu’il affiche car au Check-out personne n’ose vous demander comment ça s’est passé. Pire, on continue avec une discussion peu commerciale à la sortie où le manager n’accepte pas qu’un client poussé à bout hausse le ton quand il y a un manque de respect flagrant. On ne retournera plus là-bas.
Quand vous séjournez dans un hôtel 5 étoiles à un prix à la nuitée des plus chers de la ville vous attendez un certain service et une propreté irréprochable. Au David Citadelle, vous n’aurez ni l’un ni l’autre. Le service est inexistant à la piscine, au petit déjeuner ou pire encore au repas de Vendredi soir (pourtant à 150$ sans boisson). Lorsqu’on vous installe au petit déjeuner vous attendez 15 minutes qu’on vous dresse la table et qu’on vous la nettoie. Lorsqu’un enfant vomi à la piscine, que vous le signalez, on vous rigole au nez et le vomi reste toute la journée au bord de la piscine. Ce qui est terrible c’est que c’était ma première fois dans cet hôtel, mais des habitués m’ont confié qu’il ne retourneraient jamais dans cet hôtel malgré sa localisation. L’hotel semble laissé à l’abandon. Je pense que l’hôtel a conscience du niveau qu’il affiche car au Check-out personne n’ose vous demander comment ça s’est passé. Pire, on continue avec une discussion peu commerciale à la sortie où le manager n’accepte pas qu’un client poussé à bout hausse le ton quand il y a un manque de respect flagrant. On ne retournera plus là-bas.
10
offer
26 Nov 2025
·
Stayed 2 nights
Clean and comfi
Clean and comfi
4
Benjamin
9 May 2023
·
Stayed 2 nights
Shower drain didn't work, causing a nasty flood throughout the entire bathroom. A strong smoke smell the second night we were there.
Shower drain didn't work, causing a nasty flood throughout the entire bathroom. A strong smoke smell the second night we were there.
10
Manuel
30 Jun 2023
·
Stayed 6 nights
Very clean and organized stuff and also very polite.
Very clean and organized stuff and also very polite.
6
Vincent
24 Jun 2022
·
Stayed 1 night
Tout est bien, beau et propre. Mais même je n’ai rien de spécial à reprocher, ça ne vaut pas 800€. Pour 400/500€ ça aurait été parfait. Petite déception sur la chambre avec vue (majoritairement une vue sur l’autre côté de l’hôtel). Très belle piscine. Très bon petit dejeuner. A distance de marche de la vieille ville.
Tout est bien, beau et propre. Mais même je n’ai rien de spécial à reprocher, ça ne vaut pas 800€. Pour 400/500€ ça aurait été parfait. Petite déception sur la chambre avec vue (majoritairement une vue sur l’autre côté de l’hôtel). Très belle piscine. Très bon petit dejeuner. A distance de marche de la vieille ville.
2
Norman
18 Aug 2025
·
Stayed 2 nights
Après de bonnes expériences dans des hôtels à Tel-aviv et Herziliya, j'espérais finir mon séjour dans un hotel qui est censé être l'un des meilleurs de Jerusalem. Malheureusement c'est un échec, rien ne va au David Citadel que ça soit la propreté, le service et l'aspect commercial. Car oui, quand vous allez vous plaindre on ose vous répondre que c'est parceque l'hôtel est plein. Donc vous en tant que client vous devez accepter de payer plus cher (offre et la demande) et si l'hôtel n'a pas les capacité de gérer vous devez accepté sans rechigner. A la sortie on ne vous demande même pas comment ça s'est passé, normal vu le mécontentement global des clients. Et si vous partez dans la nuit (pour prendre votre vol) débrouillez vous avec vos valises, il n'y a plus personne à l'accueil.
Après de bonnes expériences dans des hôtels à Tel-aviv et Herziliya, j'espérais finir mon séjour dans un hotel qui est censé être l'un des meilleurs de Jerusalem. Malheureusement c'est un échec, rien ne va au David Citadel que ça soit la propreté, le service et l'aspect commercial. Car oui, quand vous allez vous plaindre on ose vous répondre que c'est parceque l'hôtel est plein. Donc vous en tant que client vous devez accepter de payer plus cher (offre et la demande) et si l'hôtel n'a pas les capacité de gérer vous devez accepté sans rechigner. A la sortie on ne vous demande même pas comment ça s'est passé, normal vu le mécontentement global des clients. Et si vous partez dans la nuit (pour prendre votre vol) débrouillez vous avec vos valises, il n'y a plus personne à l'accueil.
2
Inna
12 Jul 2022
·
Stayed 3 nights
The stay was terrible. The pictures on websites don’t correspond what actually provided. The rooms are dirty and badly maintained. When we arrived, the first room was provided and there was broken glass on floor that I injured my foot with. After we requested to switch room. Second room was very dirty as well. On top of that there was smell of peeing. That is the most disgusting stay. It definitely not 5 star hotel. Personal is very rude. Food was bad as well. I had orange juice with taste of soap, my husband had sandwich that tasted terribly.
The stay was terrible. The pictures on websites don’t correspond what actually provided. The rooms are dirty and badly maintained. When we arrived, the first room was provided and there was broken glass on floor that I injured my foot with. After we requested to switch room. Second room was very dirty as well. On top of that there was smell of peeing. That is the most disgusting stay. It definitely not 5 star hotel. Personal is very rude. Food was bad as well. I had orange juice with taste of soap, my husband had sandwich that tasted terribly.
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AI-generated summary based on recent guest reviews
Rooms
Many find rooms spacious and comfortable with views, but multiple reviews mention noise from halls or poor insulation, dated or run-down fittings, dark rooms, and occasional missing amenities.
Related guest reviews
6
Daniel
13 Nov 2025
·
Stayed 5 nights
Das Zimmer war sehr schlecht isoliert, jeden Morgen um 6.20 wurde ich durch die Putzequipe geweckt. Sonst alles sehr gut
Das Zimmer war sehr schlecht isoliert, jeden Morgen um 6.20 wurde ich durch die Putzequipe geweckt. Sonst alles sehr gut
2
Eva
29 Dec 2025
·
Stayed 1 night
Staff was very unwelcoming, and rude. They were not helpful and gave so much attitude. For the amount of times I stay there a year, I was shocked. Also, the "suite" we paid for, and stayed was horrible. There was so much noise coming from the halls, and there was not a clear view. I was not happy with this stay at all.
Staff was very unwelcoming, and rude. They were not helpful and gave so much attitude. For the amount of times I stay there a year, I was shocked. Also, the "suite" we paid for, and stayed was horrible. There was so much noise coming from the halls, and there was not a clear view. I was not happy with this stay at all.
6
steven
6 May 2022
·
Stayed 3 nights
The hotel is very well located near the old city and adjacent to an outdoor mall, however the overall property seemed a bit dated and i thought the service in general could have been better. Staffed seemed Aloof most of the time. I had to replace my key three times for no apparent reason. After some misunderstanding my room didn't get cleaned one day and while the restaurant overlooking the pool is beautiful, service was hard to get. I think the biggest issue is the hotel seems very geared towards Tours who they seem to dote on. As a single traveler i really didn't seem to be a priority and on several occasions including the restaurant and front drive was basically ignored. I travel for work a lot and considering the room rate experience was generally a bit disappointing.
The hotel is very well located near the old city and adjacent to an outdoor mall, however the overall property seemed a bit dated and i thought the service in general could have been better. Staffed seemed Aloof most of the time. I had to replace my key three times for no apparent reason. After some misunderstanding my room didn't get cleaned one day and while the restaurant overlooking the pool is beautiful, service was hard to get. I think the biggest issue is the hotel seems very geared towards Tours who they seem to dote on. As a single traveler i really didn't seem to be a priority and on several occasions including the restaurant and front drive was basically ignored. I travel for work a lot and considering the room rate experience was generally a bit disappointing.
6
Heidi
30 Mar 2023
·
Stayed 1 night
Ridiculously overpriced. The little things - attention to detail was lacking. Bedroom lampshade was dusty, alarm clock not set to the right time. No mini bar. Had to request a turn down service - no chocolates. Could not watch a movie from the beginning. Spa closed for renovations. Pool bar closed during the week. I was their for one night and wanted to spoil myself - it was not worth it. However the staff and service were outstanding as is the position.
Ridiculously overpriced. The little things - attention to detail was lacking. Bedroom lampshade was dusty, alarm clock not set to the right time. No mini bar. Had to request a turn down service - no chocolates. Could not watch a movie from the beginning. Spa closed for renovations. Pool bar closed during the week. I was their for one night and wanted to spoil myself - it was not worth it. However the staff and service were outstanding as is the position.
10
Danny
17 Aug 2024
·
Stayed 5 nights
Great location. Amazing views. Excellent service at breakfast buffet which is impressive. Atta added his special touch in his personalized service at breakfast. Rooms are well appointed and nice in size. We walked to the old city and just soaked about Jerusalem so easily from this location. We look forward to returning.
Great location. Amazing views. Excellent service at breakfast buffet which is impressive. Atta added his special touch in his personalized service at breakfast. Rooms are well appointed and nice in size. We walked to the old city and just soaked about Jerusalem so easily from this location. We look forward to returning.
10
Jim
11 Jul 2023
·
Stayed 4 nights
We absolutely loved the David Citadel in Jerusalem! We highly recommend staying there because it’s the best location for shopping, restaurants and sightseeing. The staff went out of their way to spoil us, as it was our wedding anniversary, especially Sasha and Sonya. The breakfast each morning was superb, as was our room with a view of the swimming pool and the Old City.
We absolutely loved the David Citadel in Jerusalem! We highly recommend staying there because it’s the best location for shopping, restaurants and sightseeing. The staff went out of their way to spoil us, as it was our wedding anniversary, especially Sasha and Sonya. The breakfast each morning was superb, as was our room with a view of the swimming pool and the Old City.
10
Ruda
6 May 2025
·
Stayed 3 nights
Amazing service, good food, room can use update.
Amazing service, good food, room can use update.
4
Youssi
26 Aug 2023
·
Stayed 2 nights
Chambre très sombre et très bruyante trop dommage pour un hôtel aussi luxueux
Chambre très sombre et très bruyante trop dommage pour un hôtel aussi luxueux
2
Kevin
1 Jun 2022
·
Stayed 1 night
The staff was very rude and at times lazy (e.g. not ordering our car to airport or offering to help us with luggage). The location is great, but dealing with the staff was a nighmare and ruined the trip to Jerusalem for my fiancé and myself. The hotel rooms themselves are also a bit run-down (had the junior suite) for a 5 star hotel.
The staff was very rude and at times lazy (e.g. not ordering our car to airport or offering to help us with luggage). The location is great, but dealing with the staff was a nighmare and ruined the trip to Jerusalem for my fiancé and myself. The hotel rooms themselves are also a bit run-down (had the junior suite) for a 5 star hotel.
10
Faye
6 Dec 2024
·
Stayed 4 nights
Comfortable rooms with plenty of space… Well appointed amenities. Great staff
Comfortable rooms with plenty of space… Well appointed amenities. Great staff
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AI-generated summary based on recent guest reviews
Service
Service sentiment is divided: many describe polite, attentive staff and helpful concierge, while others experienced rudeness, slow responses, missing follow-up, and weak support late at night or at the pool.
Related guest reviews
4
Steven
9 Dec 2025
·
Stayed 3 nights
Staff was not friendly and helpful
Staff was not friendly and helpful
2
Eva
29 Dec 2025
·
Stayed 1 night
Staff was very unwelcoming, and rude. They were not helpful and gave so much attitude. For the amount of times I stay there a year, I was shocked. Also, the "suite" we paid for, and stayed was horrible. There was so much noise coming from the halls, and there was not a clear view. I was not happy with this stay at all.
Staff was very unwelcoming, and rude. They were not helpful and gave so much attitude. For the amount of times I stay there a year, I was shocked. Also, the "suite" we paid for, and stayed was horrible. There was so much noise coming from the halls, and there was not a clear view. I was not happy with this stay at all.
10
Julie
29 Apr 2025
·
Stayed 3 nights
We have stayed at this hotel many times and we have never been disappointed. When you arrive they say “Welcome Home” and they are right. The service is excellent and everyone cannot do enough to make your stay comfortable including Sami in the morning doing artwork in the cappuccino foam. We have rarely made a request even at the last minute that they could not accommodate. I would urge anyone coming to Jerusalem for the first or 20th time to stay here.
We have stayed at this hotel many times and we have never been disappointed. When you arrive they say “Welcome Home” and they are right. The service is excellent and everyone cannot do enough to make your stay comfortable including Sami in the morning doing artwork in the cappuccino foam. We have rarely made a request even at the last minute that they could not accommodate. I would urge anyone coming to Jerusalem for the first or 20th time to stay here.
10
Thomas
5 Sept 2023
·
Stayed 4 nights
Excellent service. We will definitely be coming back. Especially Ilan, Eviator & Yonatan (concierge team) were exceptional.
Excellent service. We will definitely be coming back. Especially Ilan, Eviator & Yonatan (concierge team) were exceptional.
10
Alberto
27 Apr 2025
·
Stayed 3 nights
all very good and service was excellent
all very good and service was excellent
4
Faith
22 Jun 2023
·
Chose the hotel based on reco - one of which was the outdoor pool/proximity to Old Jerusalem. We had two rooms w/views. When we booked we knew it would be long hot days touring and wanted to swim when we checked in. Upon check we were told that it was closed for a wedding but there was no advanced notice. We asked about the spa and were told it closed at 7pm. At 6 we called to ask them a question prior to heading down and we were told it was closed already. We then were told that part of our stay (as good members) was a bottle of wine and nibbles. They weren’t in the room so we called down to request them and were told they would be delivered to the room promptly. We waited for 1/2 hour and left for dinner. When we returned we went to the lounge for a nightcap. They said that they were closing shortly but would make us a drink. It took 1/2 hour for it to get to us. When we got to the room the wine and food had not been delivered. They came at 11 pm with the wine. I left a pair of brand new pants with the tags on in the room that I purchased that evening from a nearby store. Contacted them the next day and they couldn’t locate them. Spoke to a manager at checkout about the experience and how disappointed we were and were told We would be contacted. Received a call but couldn’t speak at that time and was told I would hear back the next day never did. Followed up several times and no one has yet to contact me. Wouldn’t return!
Chose the hotel based on reco - one of which was the outdoor pool/proximity to Old Jerusalem. We had two rooms w/views. When we booked we knew it would be long hot days touring and wanted to swim when we checked in. Upon check we were told that it was closed for a wedding but there was no advanced notice. We asked about the spa and were told it closed at 7pm. At 6 we called to ask them a question prior to heading down and we were told it was closed already. We then were told that part of our stay (as good members) was a bottle of wine and nibbles. They weren’t in the room so we called down to request them and were told they would be delivered to the room promptly. We waited for 1/2 hour and left for dinner. When we returned we went to the lounge for a nightcap. They said that they were closing shortly but would make us a drink. It took 1/2 hour for it to get to us. When we got to the room the wine and food had not been delivered. They came at 11 pm with the wine. I left a pair of brand new pants with the tags on in the room that I purchased that evening from a nearby store. Contacted them the next day and they couldn’t locate them. Spoke to a manager at checkout about the experience and how disappointed we were and were told We would be contacted. Received a call but couldn’t speak at that time and was told I would hear back the next day never did. Followed up several times and no one has yet to contact me. Wouldn’t return!
10
Iris
11 Dec 2023
·
Stayed 2 nights
The staff was extremely polite. We had a late flight out and they gave us an extended late checkout as a courtesy which they didn’t have to do. The staff was also very attentive to elderly guests at breakfast, anticipating their every need. Was very special to see.
The staff was extremely polite. We had a late flight out and they gave us an extended late checkout as a courtesy which they didn’t have to do. The staff was also very attentive to elderly guests at breakfast, anticipating their every need. Was very special to see.
2
Norman
17 Aug 2025
·
Stayed 2 nights
Quand vous séjournez dans un hôtel 5 étoiles à un prix à la nuitée des plus chers de la ville vous attendez un certain service et une propreté irréprochable. Au David Citadelle, vous n’aurez ni l’un ni l’autre. Le service est inexistant à la piscine, au petit déjeuner ou pire encore au repas de Vendredi soir (pourtant à 150$ sans boisson). Lorsqu’on vous installe au petit déjeuner vous attendez 15 minutes qu’on vous dresse la table et qu’on vous la nettoie. Lorsqu’un enfant vomi à la piscine, que vous le signalez, on vous rigole au nez et le vomi reste toute la journée au bord de la piscine. Ce qui est terrible c’est que c’était ma première fois dans cet hôtel, mais des habitués m’ont confié qu’il ne retourneraient jamais dans cet hôtel malgré sa localisation. L’hotel semble laissé à l’abandon. Je pense que l’hôtel a conscience du niveau qu’il affiche car au Check-out personne n’ose vous demander comment ça s’est passé. Pire, on continue avec une discussion peu commerciale à la sortie où le manager n’accepte pas qu’un client poussé à bout hausse le ton quand il y a un manque de respect flagrant. On ne retournera plus là-bas.
Quand vous séjournez dans un hôtel 5 étoiles à un prix à la nuitée des plus chers de la ville vous attendez un certain service et une propreté irréprochable. Au David Citadelle, vous n’aurez ni l’un ni l’autre. Le service est inexistant à la piscine, au petit déjeuner ou pire encore au repas de Vendredi soir (pourtant à 150$ sans boisson). Lorsqu’on vous installe au petit déjeuner vous attendez 15 minutes qu’on vous dresse la table et qu’on vous la nettoie. Lorsqu’un enfant vomi à la piscine, que vous le signalez, on vous rigole au nez et le vomi reste toute la journée au bord de la piscine. Ce qui est terrible c’est que c’était ma première fois dans cet hôtel, mais des habitués m’ont confié qu’il ne retourneraient jamais dans cet hôtel malgré sa localisation. L’hotel semble laissé à l’abandon. Je pense que l’hôtel a conscience du niveau qu’il affiche car au Check-out personne n’ose vous demander comment ça s’est passé. Pire, on continue avec une discussion peu commerciale à la sortie où le manager n’accepte pas qu’un client poussé à bout hausse le ton quand il y a un manque de respect flagrant. On ne retournera plus là-bas.
10
Jack
3 Nov 2025
·
Stayed 4 nights
Service from the minute we checked in was great!
Service from the minute we checked in was great!
2
Norman
18 Aug 2025
·
Stayed 2 nights
Après de bonnes expériences dans des hôtels à Tel-aviv et Herziliya, j'espérais finir mon séjour dans un hotel qui est censé être l'un des meilleurs de Jerusalem. Malheureusement c'est un échec, rien ne va au David Citadel que ça soit la propreté, le service et l'aspect commercial. Car oui, quand vous allez vous plaindre on ose vous répondre que c'est parceque l'hôtel est plein. Donc vous en tant que client vous devez accepter de payer plus cher (offre et la demande) et si l'hôtel n'a pas les capacité de gérer vous devez accepté sans rechigner. A la sortie on ne vous demande même pas comment ça s'est passé, normal vu le mécontentement global des clients. Et si vous partez dans la nuit (pour prendre votre vol) débrouillez vous avec vos valises, il n'y a plus personne à l'accueil.
Après de bonnes expériences dans des hôtels à Tel-aviv et Herziliya, j'espérais finir mon séjour dans un hotel qui est censé être l'un des meilleurs de Jerusalem. Malheureusement c'est un échec, rien ne va au David Citadel que ça soit la propreté, le service et l'aspect commercial. Car oui, quand vous allez vous plaindre on ose vous répondre que c'est parceque l'hôtel est plein. Donc vous en tant que client vous devez accepter de payer plus cher (offre et la demande) et si l'hôtel n'a pas les capacité de gérer vous devez accepté sans rechigner. A la sortie on ne vous demande même pas comment ça s'est passé, normal vu le mécontentement global des clients. Et si vous partez dans la nuit (pour prendre votre vol) débrouillez vous avec vos valises, il n'y a plus personne à l'accueil.
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AI-generated summary based on recent guest reviews
Location
Widely praised central spot next to shopping and within easy walking distance of the Old City, with some rooms offering views.
Related guest reviews
6
steven
6 May 2022
·
Stayed 3 nights
The hotel is very well located near the old city and adjacent to an outdoor mall, however the overall property seemed a bit dated and i thought the service in general could have been better. Staffed seemed Aloof most of the time. I had to replace my key three times for no apparent reason. After some misunderstanding my room didn't get cleaned one day and while the restaurant overlooking the pool is beautiful, service was hard to get. I think the biggest issue is the hotel seems very geared towards Tours who they seem to dote on. As a single traveler i really didn't seem to be a priority and on several occasions including the restaurant and front drive was basically ignored. I travel for work a lot and considering the room rate experience was generally a bit disappointing.
The hotel is very well located near the old city and adjacent to an outdoor mall, however the overall property seemed a bit dated and i thought the service in general could have been better. Staffed seemed Aloof most of the time. I had to replace my key three times for no apparent reason. After some misunderstanding my room didn't get cleaned one day and while the restaurant overlooking the pool is beautiful, service was hard to get. I think the biggest issue is the hotel seems very geared towards Tours who they seem to dote on. As a single traveler i really didn't seem to be a priority and on several occasions including the restaurant and front drive was basically ignored. I travel for work a lot and considering the room rate experience was generally a bit disappointing.
10
Karine
19 Jul 2024
·
Stayed 2 nights
Nothing to say always excellent , swimming pool big enough to accept lot of guests , food excellent , location just the best. Very happy as usual
Nothing to say always excellent , swimming pool big enough to accept lot of guests , food excellent , location just the best. Very happy as usual
10
Mohamed Asim
31 Aug 2023
·
Stayed 4 nights
Great staff and good restaurant, pool, and kids play area. Within walking distance of most major jerusalem landmarks.
Great staff and good restaurant, pool, and kids play area. Within walking distance of most major jerusalem landmarks.
10
Nathan
19 May 2023
·
Stayed 1 night
The staff,food and location of the Hotel are great.
The staff,food and location of the Hotel are great.
10
Yonathan
24 Sept 2025
·
Stayed 4 nights
Très beau séjour dans cet hôtel magnifique à deux pas du mur des lamentations. Le personnel de la réception est accueillant mais celui de la piscine est à revoir.
Très beau séjour dans cet hôtel magnifique à deux pas du mur des lamentations. Le personnel de la réception est accueillant mais celui de la piscine est à revoir.
10
PATRICIA
29 Aug 2023
·
Stayed 7 nights
Un très bel hôtel situé en plein centre. D très beaux équipements. Un petit déjeuner magnifique. Peut être faudrait il améliorer le nettoyage des chambres.
Un très bel hôtel situé en plein centre. D très beaux équipements. Un petit déjeuner magnifique. Peut être faudrait il améliorer le nettoyage des chambres.
10
Danny
17 Aug 2024
·
Stayed 5 nights
Great location. Amazing views. Excellent service at breakfast buffet which is impressive. Atta added his special touch in his personalized service at breakfast. Rooms are well appointed and nice in size. We walked to the old city and just soaked about Jerusalem so easily from this location. We look forward to returning.
Great location. Amazing views. Excellent service at breakfast buffet which is impressive. Atta added his special touch in his personalized service at breakfast. Rooms are well appointed and nice in size. We walked to the old city and just soaked about Jerusalem so easily from this location. We look forward to returning.
10
Jim
11 Jul 2023
·
Stayed 4 nights
We absolutely loved the David Citadel in Jerusalem! We highly recommend staying there because it’s the best location for shopping, restaurants and sightseeing. The staff went out of their way to spoil us, as it was our wedding anniversary, especially Sasha and Sonya. The breakfast each morning was superb, as was our room with a view of the swimming pool and the Old City.
We absolutely loved the David Citadel in Jerusalem! We highly recommend staying there because it’s the best location for shopping, restaurants and sightseeing. The staff went out of their way to spoil us, as it was our wedding anniversary, especially Sasha and Sonya. The breakfast each morning was superb, as was our room with a view of the swimming pool and the Old City.
10
Jose
11 Aug 2025
·
Stayed 4 nights
Increíble en general la ubicación y las amenidades para niños son excepcionales Gran lugar
Increíble en general la ubicación y las amenidades para niños son excepcionales Gran lugar
6
Vincent
24 Jun 2022
·
Stayed 1 night
Tout est bien, beau et propre. Mais même je n’ai rien de spécial à reprocher, ça ne vaut pas 800€. Pour 400/500€ ça aurait été parfait. Petite déception sur la chambre avec vue (majoritairement une vue sur l’autre côté de l’hôtel). Très belle piscine. Très bon petit dejeuner. A distance de marche de la vieille ville.
Tout est bien, beau et propre. Mais même je n’ai rien de spécial à reprocher, ça ne vaut pas 800€. Pour 400/500€ ça aurait été parfait. Petite déception sur la chambre avec vue (majoritairement une vue sur l’autre côté de l’hôtel). Très belle piscine. Très bon petit dejeuner. A distance de marche de la vieille ville.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently lauded for quality and variety, but some guests found dinner disappointing or overpriced and noted slow bar service.
Related guest reviews
10
Morris
21 Nov 2025
·
Stayed 1 night
Clean room. Welcoming amenities, courteous helpful staff, beautiful decor, sumptuous breakfast buffet,
Clean room. Welcoming amenities, courteous helpful staff, beautiful decor, sumptuous breakfast buffet,
2
Norman
17 Aug 2025
·
Stayed 4 nights
Certainement pas un 5*, ni un 4. Dès l’arrivée, le balcon de la chambre est très sale : poussiéreux, mégot au sol, mobilier noir de poussière (attention aux vêtements blancs). À la piscine, même négligence : matelas souillés, fientes d’oiseaux non nettoyées, vous signalez du VOMI d’enfant, on vous demande d’aller chercher quelqu’un .. qui laisse le vomi jusqu’à la fermeture ! Serviettes souvent introuvables et aucun service sur place. Le petit-déjeuner se prend sur des tables non débarrassées ni nettoyées et on vous fait patienter 15 minutes avant que quelqu’un daigne la nettoyer à moitié. Point culminant : le repas du vendredi soir à 550 ₪/personne (150 $). Qualité médiocre, assiettes non débarrassées, absence d’eau fraîche (on ouvre des cartons de 6 bouteilles à température ambiante devant vous), demandes simples (sel, pain) ignorées, plus rapide de se servir directement sur la table voisine. Et quand on le signale au manager, la seule réponse est : « c’est comme ça ». D’ailleurs, au check-out, on attend toujours la traditionnelle question « comment s’est passé votre séjour ? » qui n’arrive jamais .. certainement que tous les clients comme nous étaient excédés d’un tel niveau d’hôtellerie… à 700$ la nuit quand même. Ah et pour finir ce séjour en beauté, si vous partez à 2h du matin pour un vol de nuit, débrouillez-vous tout seul avec vos valises, personne ne sera là pour vous aider. A la hauteur du respect apporté au client. Le David Citadelle c’est PLUS JAMAIS.
Certainement pas un 5*, ni un 4. Dès l’arrivée, le balcon de la chambre est très sale : poussiéreux, mégot au sol, mobilier noir de poussière (attention aux vêtements blancs). À la piscine, même négligence : matelas souillés, fientes d’oiseaux non nettoyées, vous signalez du VOMI d’enfant, on vous demande d’aller chercher quelqu’un .. qui laisse le vomi jusqu’à la fermeture ! Serviettes souvent introuvables et aucun service sur place. Le petit-déjeuner se prend sur des tables non débarrassées ni nettoyées et on vous fait patienter 15 minutes avant que quelqu’un daigne la nettoyer à moitié. Point culminant : le repas du vendredi soir à 550 ₪/personne (150 $). Qualité médiocre, assiettes non débarrassées, absence d’eau fraîche (on ouvre des cartons de 6 bouteilles à température ambiante devant vous), demandes simples (sel, pain) ignorées, plus rapide de se servir directement sur la table voisine. Et quand on le signale au manager, la seule réponse est : « c’est comme ça ». D’ailleurs, au check-out, on attend toujours la traditionnelle question « comment s’est passé votre séjour ? » qui n’arrive jamais .. certainement que tous les clients comme nous étaient excédés d’un tel niveau d’hôtellerie… à 700$ la nuit quand même. Ah et pour finir ce séjour en beauté, si vous partez à 2h du matin pour un vol de nuit, débrouillez-vous tout seul avec vos valises, personne ne sera là pour vous aider. A la hauteur du respect apporté au client. Le David Citadelle c’est PLUS JAMAIS.
10
Karine
19 Jul 2024
·
Stayed 2 nights
Nothing to say always excellent , swimming pool big enough to accept lot of guests , food excellent , location just the best. Very happy as usual
Nothing to say always excellent , swimming pool big enough to accept lot of guests , food excellent , location just the best. Very happy as usual
4
Faith
22 Jun 2023
·
Chose the hotel based on reco - one of which was the outdoor pool/proximity to Old Jerusalem. We had two rooms w/views. When we booked we knew it would be long hot days touring and wanted to swim when we checked in. Upon check we were told that it was closed for a wedding but there was no advanced notice. We asked about the spa and were told it closed at 7pm. At 6 we called to ask them a question prior to heading down and we were told it was closed already. We then were told that part of our stay (as good members) was a bottle of wine and nibbles. They weren’t in the room so we called down to request them and were told they would be delivered to the room promptly. We waited for 1/2 hour and left for dinner. When we returned we went to the lounge for a nightcap. They said that they were closing shortly but would make us a drink. It took 1/2 hour for it to get to us. When we got to the room the wine and food had not been delivered. They came at 11 pm with the wine. I left a pair of brand new pants with the tags on in the room that I purchased that evening from a nearby store. Contacted them the next day and they couldn’t locate them. Spoke to a manager at checkout about the experience and how disappointed we were and were told We would be contacted. Received a call but couldn’t speak at that time and was told I would hear back the next day never did. Followed up several times and no one has yet to contact me. Wouldn’t return!
Chose the hotel based on reco - one of which was the outdoor pool/proximity to Old Jerusalem. We had two rooms w/views. When we booked we knew it would be long hot days touring and wanted to swim when we checked in. Upon check we were told that it was closed for a wedding but there was no advanced notice. We asked about the spa and were told it closed at 7pm. At 6 we called to ask them a question prior to heading down and we were told it was closed already. We then were told that part of our stay (as good members) was a bottle of wine and nibbles. They weren’t in the room so we called down to request them and were told they would be delivered to the room promptly. We waited for 1/2 hour and left for dinner. When we returned we went to the lounge for a nightcap. They said that they were closing shortly but would make us a drink. It took 1/2 hour for it to get to us. When we got to the room the wine and food had not been delivered. They came at 11 pm with the wine. I left a pair of brand new pants with the tags on in the room that I purchased that evening from a nearby store. Contacted them the next day and they couldn’t locate them. Spoke to a manager at checkout about the experience and how disappointed we were and were told We would be contacted. Received a call but couldn’t speak at that time and was told I would hear back the next day never did. Followed up several times and no one has yet to contact me. Wouldn’t return!
10
PATRICIA
29 Aug 2023
·
Stayed 7 nights
Un très bel hôtel situé en plein centre. D très beaux équipements. Un petit déjeuner magnifique. Peut être faudrait il améliorer le nettoyage des chambres.
Un très bel hôtel situé en plein centre. D très beaux équipements. Un petit déjeuner magnifique. Peut être faudrait il améliorer le nettoyage des chambres.
10
Danny
17 Aug 2024
·
Stayed 5 nights
Great location. Amazing views. Excellent service at breakfast buffet which is impressive. Atta added his special touch in his personalized service at breakfast. Rooms are well appointed and nice in size. We walked to the old city and just soaked about Jerusalem so easily from this location. We look forward to returning.
Great location. Amazing views. Excellent service at breakfast buffet which is impressive. Atta added his special touch in his personalized service at breakfast. Rooms are well appointed and nice in size. We walked to the old city and just soaked about Jerusalem so easily from this location. We look forward to returning.
2
Norman
17 Aug 2025
·
Stayed 2 nights
Quand vous séjournez dans un hôtel 5 étoiles à un prix à la nuitée des plus chers de la ville vous attendez un certain service et une propreté irréprochable. Au David Citadelle, vous n’aurez ni l’un ni l’autre. Le service est inexistant à la piscine, au petit déjeuner ou pire encore au repas de Vendredi soir (pourtant à 150$ sans boisson). Lorsqu’on vous installe au petit déjeuner vous attendez 15 minutes qu’on vous dresse la table et qu’on vous la nettoie. Lorsqu’un enfant vomi à la piscine, que vous le signalez, on vous rigole au nez et le vomi reste toute la journée au bord de la piscine. Ce qui est terrible c’est que c’était ma première fois dans cet hôtel, mais des habitués m’ont confié qu’il ne retourneraient jamais dans cet hôtel malgré sa localisation. L’hotel semble laissé à l’abandon. Je pense que l’hôtel a conscience du niveau qu’il affiche car au Check-out personne n’ose vous demander comment ça s’est passé. Pire, on continue avec une discussion peu commerciale à la sortie où le manager n’accepte pas qu’un client poussé à bout hausse le ton quand il y a un manque de respect flagrant. On ne retournera plus là-bas.
Quand vous séjournez dans un hôtel 5 étoiles à un prix à la nuitée des plus chers de la ville vous attendez un certain service et une propreté irréprochable. Au David Citadelle, vous n’aurez ni l’un ni l’autre. Le service est inexistant à la piscine, au petit déjeuner ou pire encore au repas de Vendredi soir (pourtant à 150$ sans boisson). Lorsqu’on vous installe au petit déjeuner vous attendez 15 minutes qu’on vous dresse la table et qu’on vous la nettoie. Lorsqu’un enfant vomi à la piscine, que vous le signalez, on vous rigole au nez et le vomi reste toute la journée au bord de la piscine. Ce qui est terrible c’est que c’était ma première fois dans cet hôtel, mais des habitués m’ont confié qu’il ne retourneraient jamais dans cet hôtel malgré sa localisation. L’hotel semble laissé à l’abandon. Je pense que l’hôtel a conscience du niveau qu’il affiche car au Check-out personne n’ose vous demander comment ça s’est passé. Pire, on continue avec une discussion peu commerciale à la sortie où le manager n’accepte pas qu’un client poussé à bout hausse le ton quand il y a un manque de respect flagrant. On ne retournera plus là-bas.
10
Jim
11 Jul 2023
·
Stayed 4 nights
We absolutely loved the David Citadel in Jerusalem! We highly recommend staying there because it’s the best location for shopping, restaurants and sightseeing. The staff went out of their way to spoil us, as it was our wedding anniversary, especially Sasha and Sonya. The breakfast each morning was superb, as was our room with a view of the swimming pool and the Old City.
We absolutely loved the David Citadel in Jerusalem! We highly recommend staying there because it’s the best location for shopping, restaurants and sightseeing. The staff went out of their way to spoil us, as it was our wedding anniversary, especially Sasha and Sonya. The breakfast each morning was superb, as was our room with a view of the swimming pool and the Old City.
6
Vincent
24 Jun 2022
·
Stayed 1 night
Tout est bien, beau et propre. Mais même je n’ai rien de spécial à reprocher, ça ne vaut pas 800€. Pour 400/500€ ça aurait été parfait. Petite déception sur la chambre avec vue (majoritairement une vue sur l’autre côté de l’hôtel). Très belle piscine. Très bon petit dejeuner. A distance de marche de la vieille ville.
Tout est bien, beau et propre. Mais même je n’ai rien de spécial à reprocher, ça ne vaut pas 800€. Pour 400/500€ ça aurait été parfait. Petite déception sur la chambre avec vue (majoritairement une vue sur l’autre côté de l’hôtel). Très belle piscine. Très bon petit dejeuner. A distance de marche de la vieille ville.
2
Inna
12 Jul 2022
·
Stayed 3 nights
The stay was terrible. The pictures on websites don’t correspond what actually provided. The rooms are dirty and badly maintained. When we arrived, the first room was provided and there was broken glass on floor that I injured my foot with. After we requested to switch room. Second room was very dirty as well. On top of that there was smell of peeing. That is the most disgusting stay. It definitely not 5 star hotel. Personal is very rude. Food was bad as well. I had orange juice with taste of soap, my husband had sandwich that tasted terribly.
The stay was terrible. The pictures on websites don’t correspond what actually provided. The rooms are dirty and badly maintained. When we arrived, the first room was provided and there was broken glass on floor that I injured my foot with. After we requested to switch room. Second room was very dirty as well. On top of that there was smell of peeing. That is the most disgusting stay. It definitely not 5 star hotel. Personal is very rude. Food was bad as well. I had orange juice with taste of soap, my husband had sandwich that tasted terribly.
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AI-generated summary based on recent guest reviews
8
Ralph
2 weeks ago
·
Stayed 5 nights
Breakfast was good but had better ones in other hotels. Junior suite was spacious but carpets should be changed . Front desk staff need some training
Breakfast was good but had better ones in other hotels. Junior suite was spacious but carpets should be changed . Front desk staff need some training
10
Alan
23 Jul 2026
·
Stayed 1 night
Amazing hotel l, in the hart of the coty
Amazing hotel l, in the hart of the coty
6
Danya
27 Jun 2026
·
Stayed 1 night
The room and balcony was spacious and the bathroom was beautiful. Reception was efficient and polite. There was an empty bottle of wine in the room from the previous occupants. The balcony was looking out onto a roof. Was difficult to get a coffee at 16:30. Kosher hotels are a complete hypocrisy
The room and balcony was spacious and the bathroom was beautiful. Reception was efficient and polite. There was an empty bottle of wine in the room from the previous occupants. The balcony was looking out onto a roof. Was difficult to get a coffee at 16:30. Kosher hotels are a complete hypocrisy
10
Alberto
22 Jun 2026
·
Stayed 3 nights
everything is beter than last year staff very helpfull the property is well maintained
everything is beter than last year staff very helpfull the property is well maintained
10
Cheryl
9 May 2026
·
Stayed 1 night
Beautiful!
Beautiful!
FAQs about The David Citadel Jerusalem
Is parking available at the property?
Self parking is available on-site for a fee of ILS 75.00 per day. Valet parking is also offered for ILS 60 per stay. Reservations are recommended due to limited availability.
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately ILS 185 for adults and ILS 140 for children.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.
What accessibility features does the property offer?
The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. Guests are advised to contact the property for specific needs.
How is the property located in relation to key landmarks?
The hotel is centrally located in Jerusalem, just steps from Mamilla Mall and within a 10-minute walk of the Tower of David Museum. It is 0.5 miles from the Church of the Holy Sepulchre and 1.2 miles from the Western Wall.
Does the property have a swimming pool?
Yes, the hotel features an outdoor heated pool that is available seasonally. Guests can enjoy the pool during operational hours, which are not specified.
What are the hotel's policies for guests staying with children?
Children are welcome at the property. The minimum age for children to stay for free is not specified, so guests are encouraged to inquire directly with the hotel for details.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of ILS 145.0 per night. Availability is subject to request and confirmation, and cribs are not mentioned in the provided information.
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Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-12: 764.3188460254516USD
- 2026-11-13: 767.6240088945923USD
- 2026-11-14: 707.6770491207885USD
- 2026-11-15: 707.6770491207885USD
- 2026-11-16: 702.4862865171508USD
- 2026-11-17: 702.4862865171508USD
- 2026-11-18: 702.4862865171508USD
- 2026-11-19: 768.9007521853027USD
- 2026-11-20: NO DATA
- 2026-11-21: 707.3865520740356USD
- 2026-11-22: 738.1490154634399USD
- 2026-11-23: 738.1490154634399USD
- 2026-11-24: 738.1490154634399USD
- 2026-11-25: 799.6632830380248USD
- 2026-11-26: 861.1774831492919USD
- 2026-11-27: NO DATA
- 2026-11-28: 830.4149522965698USD
- 2026-11-29: 676.6348153521728USD
- 2026-11-30: 645.8723519627686USD
- 2026-12-01: 645.8723519627686USD
- 2026-12-02: 645.8723519627686USD
- 2026-12-03: 753.5248500927123USD
- 2026-12-04: NO DATA
- 2026-12-05: 593.0285374642943USD
- 2026-12-06: 707.3865520740356USD
- 2026-12-07: 707.3865520740356USD
- 2026-12-08: 707.3865520740356USD
- 2026-12-09: 608.8097591706543USD
- 2026-12-10: 675.6151747658691USD
- 2026-12-11: NO DATA
- 2026-12-12: 544.3475132633972USD
- 2026-12-13: 551.5099925267943USD
- 2026-12-14: 553.8974856145935USD
- 2026-12-15: 551.5099925267943USD
- 2026-12-16: 551.5099925267943USD
- 2026-12-17: 610.9872052182617USD
- 2026-12-18: 604.0347729950561USD
- 2026-12-19: 555.6549050451355USD
- 2026-12-20: 555.7475996438903USD
- 2026-12-21: 557.9331412896423USD
- 2026-12-22: 762.8028103462524USD
- 2026-12-23: 767.5777290585327USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: 740.7184908511963USD
- 2026-12-29: 737.7341160585327USD
- 2026-12-30: 740.2396362209472USD
- 2026-12-31: 736.5404201121215USD
- 2027-01-01: NO DATA
- 2027-01-02: 684.0156396438598USD
- 2027-01-03: 578.9661461706543USD
- 2027-01-04: 583.9723291365966USD
- 2027-01-05: 587.1772415153808USD
- 2027-01-06: 580.1598421170654USD
- 2027-01-07: 650.0712688670654USD
- 2027-01-08: 650.1854168009033USD
- 2027-01-09: 582.5473689365234USD
- 2027-01-10: 578.9661461706543USD
- 2027-01-11: 586.333545262085USD
- 2027-01-12: 581.3536055267944USD
Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
- Fee for buffet breakfast: approximately ILS 185 for adults and ILS 140 for children
- Covered self parking fee: ILS 75.00 per day
- Covered valet parking fee: ILS 120 per day
- Rollaway bed fee: ILS 145.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business centre
Room service
Valet parking
Services
Business centre
Tour desk
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Activities
Swimming pool
Playground
Child pool
Pool outdoor
Outdoor heated pool
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
General
Room service
Restaurant
Non-smoking rooms
Sauna
Massage
Spa & wellness centre
Barber/Beauty shop
Body treatments
Kids club
Poolside bar
Packed lunches
Breakfast in the room
Family room
Beach Sun Loungers
Wheelchair Accessible (Limited)
Parking
Parking
Valet parking
Electric car charging station
Parking (Limited)
Parking Onsite
Internet
Free wi-fi