Name: Sandman Hotel & Suites Kelowna
Address: 2130 Harvey Avenue, Dilworth Mountain Estates, Kelowna, Canada, Kelowna, Regional District of Central Okanagan, CA
Price range: $63–$250 per night
Rating: 6.68

What guests think

At Sandman Hotel & Suites Kelowna, travellers consistently note ongoing renovations that disrupt stays, with frequent closures of amenities like the hot tub and occasional pool shutdowns, elevator outages, construction detours, and limited parking complicating access during busy periods.

Cleanliness is mixed, with numerous reports of dirty bathrooms, mold, and worn fixtures, while some rooms—especially in the newer tower—are described as clean and comfortable. Rooms vary widely; older atrium units feel dated and can be noisy from the pool or highway, and several guests cite very loud AC and thin windows. Service is often praised as friendly and accommodating, though slow check-in and housekeeping lapses do occur. Expect a convenient location and a stay that largely depends on room assignment.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations have disrupted amenities: the hot tub is often closed, the pool is occasionally unavailable, and elevators have been out at times; parking can be tight. On-site dining (Denny’s and a lounge/bar) is available, and there are restaurants nearby.

Related guest reviews

10

Sabrina

Jun 21, 2025

·

Stayed 3 nights

Great stay, pleasant helpful staff, good parking, pool was clean, hot tub is out of order

6

Michelle

Sep 3, 2025

·

Stayed 2 nights

Pool . Hot tub was under Reno’s

6

Paul

Nov 4, 2025

·

Stayed 1 night

Hotel staff was great .The room was as far away from the front desk and entrance as possible. I wonder if this is the Expedia block of rooms. It was really small ground level with a thin window that didn't have a lock so could be opened from the outside though only about 3 inches until it hit the slide locks. The window opened to the back alley. I know the hotel was not booked up at all so not sure why we got this room. The hot tub was closed for renos though that was not mentioned when booking online.

8

Meagan and Darren

Oct 19, 2025

·

Stayed 2 nights

Clean rooms, quiet. Parking is hard to find if the hotel is busy.

2

Andrea

Aug 22, 2025

·

Stayed 4 nights

Hot tub not working, one of the reasons for us staying there was pool and hot tub, ice machine broken, no elevator to third floor. Renovations going on, rooms we were in were in poor condition.

4

Makayla

Oct 17, 2025

·

Stayed 3 nights

This property was under construction with a hazardous materials removal what appeard at the time our stay access to the lobby was limited due to construction which lead to us trucking our bags further through the restaurant entrance to get to the desk it was not committed through Expedia and barely mentioned on the website until we arrived and noticed these things we would have chose a different accommodation if we knew in advance of this situation

2

James

Nov 9, 2025

·

Stayed 1 night

Very run down and dirty. Didn’t disclose that hot tub was broken during booking

8

Richelle

Oct 5, 2025

·

Stayed 1 night

Very clean, updated room. Staff was polite. I was disappointed to learn that the hot tub was out of service due to the renovations as well as the elevator. Overall i was happy with my stay. I will stay again once renovations are complete.

8

Robert

Oct 10, 2025

·

Stayed 2 nights

In spite of the construction going on, the building was still in good shape. I do believe they should be discounting while this is going on, especially since the hottub was not operational

6

Charline

Nov 29, 2025

·

Stayed 1 night

Staff was super polite but with the renovations it was annoying to have to go to the back of the building everytime. I also wanted to use the hot tub but was unable to access the pool area at all. I would have chosen another hotel had I known this wasn't open to the public

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Cleanliness

Cleanliness is inconsistent: multiple guests report dirty bathrooms, mold, stains, and missed housekeeping, while others find rooms clean and refreshed. Maintenance issues (e.g., broken fixtures) also affect perceived hygiene.

Related guest reviews

4

Kaitlyn

Sep 8, 2025

·

Stayed 2 nights

Was here for a wedding in the area, luckily didn’t spend much time at the hotel/room. The pros; Linen was nice (sheets and towels) soft and clean. Area was okay. Room carpet seemed relatively clean. Cons; checked in at 10pm, there was a dirty wash cloth from the last occupants still hanging on the shower curtain bar. Baseboards were detached in areas and heavily damaged in others. Bathroom door wouldn’t latch closed. Here’s the big one though, when the shower/tub faucet was turned on water also started leaking from the WALL, right where the grout/caulking meets the tub surround. I took videos, showed reception at checkout. They didn’t seem to be interested. Got told a very apathetic “thanks.” And then just asked if I wanted my reciept printed for the stay. I wasn’t fishing for a discount, but even a “I’m so sorry! We will look into that immediately!” Would go a long way. Book room 284 in the tower building if you want to see water pour out of a buildings walls, I shudder to think about the mold and damage being caused.

2

Charissa

Nov 27, 2025

·

Stayed 1 night

Absolutely disgusting. I have never been in a dirtier bathroom anywhere in my life. The bathroom in our hotel room was completely filthy even the toilet had mold in it. The whole shower was black. Completely disgusting couldn’t even use it. Never again

6

katrina

Oct 6, 2025

·

Stayed 3 nights

I picked this hotel due to the proximity to stores and restaurants and my experience with Sandman Hotels has been lovely. The hotel itself is run down and the carpets in the hallway looked damp and dirty at the same time with a mildew smell. I got in my room and the shower and tub were dirty. The tiles had that black dirt in the grout and i had to wear flip flops while showering cuz i couldn’t bear to touch the tub. I boiled water using the kettle and at the spout i found what looked like dog/cat hair. The coffee bar area looked like it hasn’t been wiped and the “clean” cups are had the dirty cover papers on them. The sink drained so slowly it seemed like it was clogged The free shampoo looked like it’s been used. You can tell that someone’s opened it cuz there’s dry product all over the packaging. I’ve stayed at other sandman before and i have never seen them like this. The one in Edmonton almost has 5 star amenities. I didn’t bother calling as the rest of the hotel looked like it’ll be the same state in every room and i had a long journey. I haven’t been in a hotel where i was scared to touch anything. I had to get Lysol wipes to wife surfaces.

2

Jesse

Sep 4, 2025

·

Stayed 4 nights

Worst hotel I’ve ever stayed in! If you care about cleanliness please don’t stay here. Absolutely disgusting and disgraceful

4

Jerrod

Oct 5, 2025

·

Stayed 2 nights

Our room was missing a smoke detector and just had the wires hanging from the ceiling, the tub drain plug was broken and had to be propped open with a shampoo bottle, one of the patio chairs was destroyed and unusable. The duvet also had small brown stains on it. No fitted sheet on the bed. AC unit had multiple frayed wires hanging from it

2

Jason

Jul 17, 2025

·

Stayed 1 night

There was mold in the bathroom and the air conditioner rattled all night long. I was too tired to ask for a room change

8

Manpreet

Aug 26, 2025

·

Stayed 3 nights

My boyfriend and I had a nice stay at the Sandman Hotel in Kelowna. The staff were friendly, and housekeeping was quick and did a great job keeping things clean. However, there were a few inconveniences — the hotel was under renovation (which we weren’t told about), the hot tub was closed, and the lighting in our room wasn’t working properly. Parking was also a bit tricky at times. That said, it was affordable and comfortable for our needs. I’d recommend calling ahead to check on amenities, but I’d stay here again for a short trip.

4

Kallie

Sep 19, 2025

·

Stayed 1 night

Elevator was broken no help carrying out luggage up the stairs, room was not clean

4

CHELSEA

Oct 13, 2025

·

Stayed 1 night

veds were fine, thats about it,tape covering holes in walls, grout falling out of bathtub. durty furnishings. no tv remote. all okay if you arent paying what they charged.

10

Denise

Jun 12, 2025

·

Stayed 3 nights

Staff were very nice and helpful. Property felt safe and comfortable. Room could have been cleaner, as items from previous guests were left in the room; a shirt, a toy and small pieces of garbage.

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Rooms

Room quality varies widely: newer tower rooms and some suites are comfortable, while older atrium rooms feel dated. Expect possible noise from the pool or highway and very loud AC; some rooms lack outdoor windows.

Related guest reviews

10

Steve

Jul 31, 2025

·

Stayed 2 nights

We needed to change rooms and the front desk staff were more than accommodating and did not hesitate to honour our request. To our surprise they moved us to the penthouse on the top floor of the tower facing Okanagan Lake with a beautiful view of the City and actually reduced our nightly rate for the extra night we stayed. Can’t say enough about the friendliness and accommodating nature of the front desk person.

10

Dryden

Aug 21, 2025

·

Stayed 1 night

Great place, had a good stay with a great view of downtown and the lake. Close to food and entertainment.

8

Garth

Oct 5, 2025

·

Stayed 1 night

We stay at this hotel regularly. I recommend staying in the newer tower section. The old section at the pool is dated.

6

Vanessa

Oct 3, 2025

·

Stayed 1 night

The hotel is fine, the pros are there is a Denny’s attached for a real breakfast and a restobar. The cons is that this place is loud. It’s on the highway and there is a lot of street noise. I was on the 9th floor and it was still loud. People fighting at 6am, sirens, motor cycles. I don’t know if the windows just aren’t insulated but it’s just loud.

6

Barbara

Oct 10, 2025

·

Stayed 2 nights

We did not have a window to the outdoors. We overlooked a pool and a hottub. I like to see the outdoors. I felt confined.

6

Tasha

Jun 23, 2025

·

Stayed 2 nights

Parts of the room were recently updated. Loud air conditioner had to run constantly as i had an interior room looking into the pool area which was very warm. Easy access to buses. On a 6 lane, busy road. Handy to have the mall, restaurants close by. I would request the newer section shown in the picture

8

Kim

Sep 29, 2025

·

Stayed 7 nights

It was a good hotel, and very close to many amentities and restaurants. My main issue is the room is fairly stuffy on the ground floor and that the older AC unit does not automatically come on. Also the combined bathroom light and shower fan is very noisy when taking a shower. The bed however was comfy. The TV was such a pain to use, the channels took forever to come on and there was no way to stream Netflix/Disney+ from my phone to the TV.

6

Wendy

Jul 20, 2025

·

Stayed 2 nights

The beds are not very comfortable. They were very hard and uncomfortable. The toilet in the rooms need to be updated with oval bowls and comfort height. The lighting in the bathroom is not very good either. These are things that we feel need to be upgraded.

8

Asoka

Aug 20, 2025

·

Stayed 2 nights

We stayed two nights at the Sandman. Overall, it was a decent stay and much more affordable compared to other hotels in Kelowna. The hotel is still under renovation, so some areas need improvement. Our room was okay, but the bathtub wasn’t very clean, the AC was noisy, and traffic noise carried through the non–soundproof windows at night. Despite these issues, it was still a convenient and reasonably priced place to stay.

10

Cheryl

Aug 22, 2025

·

Stayed 1 night

The Tower has the nicer rooms.

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Service

Service is often friendly and accommodating, with staff resolving issues and offering upgrades. However, slow or chaotic check-in, missed follow-ups, and occasional unhelpful responses are also reported.

Related guest reviews

10

Amelia

Sep 5, 2025

·

Stayed 2 nights

Staff front desk receptionist was an angel and super accommodating after a long night of driving. I enjoyed my stay and room was clean!

10

Steve

Jul 31, 2025

·

Stayed 2 nights

We needed to change rooms and the front desk staff were more than accommodating and did not hesitate to honour our request. To our surprise they moved us to the penthouse on the top floor of the tower facing Okanagan Lake with a beautiful view of the City and actually reduced our nightly rate for the extra night we stayed. Can’t say enough about the friendliness and accommodating nature of the front desk person.

10

Troy

Jun 28, 2025

·

Stayed 2 nights

Staff was great. Sidharrtha in particular took it upon himself to get the room situation right. First suite had a trashed/gross mattress and he went above and beyond to get us a clean updated room with a good credit.

2

Mark

Dec 1, 2025

·

Stayed 3 nights

I booked on Hotel.com site and was quoted a price, when I went to check out I was charged a different rate. The guy at the front desk didn’t care about my problem.

8

Belkis

Sep 9, 2025

·

Stayed 2 nights

Sid at the Sandman Hotel was amazing! He was very attentive, helpful, and went out of his way to make sure everything was perfect during our stay. Excellent service!

6

Alicia

Oct 14, 2025

·

Stayed 3 nights

They only had one person to check in guests

2

Briana

Aug 11, 2025

·

Stayed 4 nights

Well, where do I start? I definitely have a few complaints. First, there was a DND sign on my door(it was there my entire stay), and a man, supposedly housekeeping, enters my room, while I’m in the shower, at 8pm. As a single woman, this made me very uncomfortable and feel unsafe. What hotel ever does housekeeping at 8pm? Also who legally is allowed to enter the room with a DND sign?! Completely unacceptable! I asked for fresh sheets… they reek of men’s cologne, have the dryer sheet still in them, and a clump of hair. There was McDonalds trash sitting on the decorative counter outside the elevator for 3 days, no one cleaned it. Rooms are nothing like the pictures, outdated, nasty, mold, mangled furniture ( even in the “newer” tower where I stayed). The shower doesn’t drain, the shower walls and edges were never cleaned. Hair and muck everywhere. The water goes cold fast. The whole place is under construction, no amenities, the rooms are falling apart (the construction was not mentioned when booking). The ice machine and elevator were directly outside my room, extremely noisy. Being woken up every 30 minutes to people scooping ice was the cherry on top. Location is decent with lots of options for food, but it’s still about 15 mins from downtown($18 uber ride). Definitely disappointed.

10

mark

Dec 12, 2025

·

Stayed 1 night

Staff, both hotel and lounge super friendly and helpful. Best bartender in Kelowna!

10

Joan

Dec 25, 2025

·

Stayed 1 night

Excellent bed and pillows. Staff amazing and friendly Clean room. See you in January

4

Celia

Jul 8, 2025

·

Stayed 1 night

This was probably a one off BUT: We got to the hotel at 4:30 (half hour after check in), and weren’t given our room key until 10:30 at night. The front desk staff sort of let us know that there was a problem with getting all the sheets cleaned and put on the beds. And it did seem like a hectic time for everyone. However, when trying to check in at 4:30, I was told that ‘the rooms are clean, we just need to put on the linens’ which made it sound like it would take an hour or so. The front desk staff seemed very uninformed about what was going on. More communication to the front desk (and then from the front desk to us) would have been appreciated. After asking (and 5 hours of waiting), we did receive a $30 coupon to use (to share between two people) at the restaurants in the hotel. However, it felt like this should have been offered (and offered earlier) instead of something I had to ask for. Because no one was getting rooms, the lobby was full and there was no where to sit. We were bond tired from driving most of the morning

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Location

Convenient location across from a mall and close to restaurants and major roads. Some guests note traffic noise and loitering around the parking lot.

Related guest reviews

10

Paula

Oct 1, 2025

·

Stayed 1 night

Enjoy the location near things we enjoy.😊

8

Christopher

Aug 7, 2025

·

Stayed 1 night

Closer to city centre

8

Donald

May 14, 2025

·

Stayed 3 nights

Front counter staff were excellent. It was noisy as the room I was given faced a McDonald’s drive through and the ice machine was close. Safety might be an issue as every time I looked out the window there was homeless people hanging around.

8

Barb

Jul 22, 2025

·

Stayed 2 nights

A great location when getting into the city.

10

Christopher

Oct 10, 2025

·

Stayed 2 nights

Very central located by shopping amenities, very clean & comfortable hotel. Was very satified with my stay here at Sandman Kelowna.

10

Megan

May 1, 2025

·

Stayed 1 night

Great location

10

BALJINDER SINGH

Oct 10, 2025

·

Stayed 1 night

Great location

8

Teresa

Sep 17, 2025

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Stayed 1 night

Great location. Close to lots of eateries and easy access from the highway. They are currently doing renovations in the lobby area so it’s noisy and a bit of a mess with construction. The room in the tower is clean, comfy bed and well supplied. Only negative was the homeless people hanging out in the parking lot. As a single female traveller I chose not to use that area to park at night and opted in front of the lobby.

10

Kevin

Jul 21, 2025

·

Stayed 1 night

Great hotel and staff. Close to everything and convenient!

10

Dustin

Jul 23, 2025

·

Stayed 1 night

Great location .

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Dining

Attached Denny’s and an on-site lounge/bar provide easy meals, and food quality is described as okay to good. Breakfast is generally not included.

Related guest reviews

10

Scott

May 21, 2025

·

Stayed 2 nights

Only downfall with this hotel is that they do not provide any sort of complementary breakfast. Other then that, it was a great stay and we were happy

10

Frank

Nov 13, 2025

·

Stayed 1 night

Great waffles

8

Laurel

May 10, 2025

·

Stayed 2 nights

Although the hotel lobby is dark and dreary, our room was bright and clean. We had a suite, which was nice; however the cabinets in the kitchen and bathroom were old and worn having seen better days. The kitchen area was missing a stove, but a hot plate, microwave and toaster oven were available for cooking as well as a good size fridge for groceries. There is a lounge onsite as well as Denny’s next door, McDonalds and A & W practically in the parking lot, and for real special occasions, The Keg is within walking distance. There is plenty of shopping nearby. It’s a good hotel, apparently in the midst of renovations.

10

Dana

Nov 11, 2025

·

Stayed 2 nights

The facilities were clean. Denny's was the restaurant so i didn't partake in that however, other restaurants were nearby.

6

Vanessa

Oct 3, 2025

·

Stayed 1 night

The hotel is fine, the pros are there is a Denny’s attached for a real breakfast and a restobar. The cons is that this place is loud. It’s on the highway and there is a lot of street noise. I was on the 9th floor and it was still loud. People fighting at 6am, sirens, motor cycles. I don’t know if the windows just aren’t insulated but it’s just loud.

8

Andrew

May 29, 2025

·

Stayed 1 night

Pricing was great. Friendly staff, food and alcohol downstairs McDonald’s next-door.

6

berman

Aug 10, 2025

·

Stayed 1 night

No breakfast included

10

Sherri

Sep 23, 2025

·

Stayed 4 nights

They're in the process of updating this hotel, so I've reviewed it based on it's future potential. Our room was already updated and I loved that it overlooked the pool. I also loved the attached 24 hour Denny's. So often when traveling you get to your destination late, and hungry and this was perfect!

8

Mike

Jul 31, 2025

·

Stayed 5 nights

Food was not good

8

Jolyn

Jul 2, 2025

·

Stayed 1 night

The hotel is under renovations and all I can say is I hope they still haven’t gotten to my room yet. If they did, I hope you haven’t paid the contractor for the work. The one sink’s faucet somehow defied the laws of physics and sprayed both backwards and forwards, soaking me with either low or high pressure. Nifty water feature is you’re prepping for Seaworld but I had to wrap the border of the sink in a towel to stay dry. Bar One chicken Tacos and lemon cheesecake delivered to my door made the stay.

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Month	Average price
January	$80
February	$89
March	$89
April	$99
May	$144
June	$152
July	$173
August	$154
September	$114
October	$86
November	$78
December	$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $99	18 $119	19 $128
20 $87	21 $97	22 $99	23 $97	24 $96	25 $185	26 $250
27 $121	28 $107	29 $95	30 $104

Su	Mo	Tu	We	Th	Fr	Sa
				1 $136	2	3 $192
4 $64	5 $63	6 $63	7 $80	8 $77	9 $126	10 $152
11 $64	12 $63	13 $63	14 $66	15 $68	16 $90	17 $80
18 $64	19 $64	20 $64	21 $64	22 $64	23 $79	24 $79
25 $64	26 $64	27 $64	28 $64	29 $64	30 $79	31 $79

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Room, 1 Queen Bed (Run of House, 1 Queen Bed)

Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

Suite, 1 King Bed with Sofa Bed, Kitchenette, Tower (Balcony, View)

Room, 1 King Bed, Tower

Suite, 1 King Bed, Kitchenette, Tower

Suite, 1 King Bed with Sofa Bed, Kitchenette, Tower (Balcony)

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sandman Hotel & Suites Kelowna

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Prices for upcoming dates