Delta Hotels by Marriott Grand Okanagan Resort

Good location excellent service

Great

Pool was nice. Friendly staff and room was clean and up to dare

Bike was locked up at the front where I was asked to lock it up in a bike lock. They are only secured with 3/16" bolts. It was broken off and easily stolen

This hotel is very beautiful. Rooms confortable. I found that the service could improve. When someone is waiting and the frontdesk staff is typing away on the computer, it would be nice to have been acknowledged. "Hi, I will be with you in just one moment". Also once we got to the door to our room, the key did not work. I went back to the frontdesk and a very somber staff member, fixed the key, and there was not an apology or a real acknowledgement to the inconvenience. Would it keep me from not staying again? No, but there is some room for improvement.