Name: Holiday Inn Lethbridge by IHG
Address: 2375 Mayor Magrath Drive South, South Lethbridge, Lethbridge, Canada, Lethbridge, Alberta, CA
Price range: US$85–US$151 per night
Rating: 8.05

What guests think

At Holiday Inn Lethbridge by IHG, travellers consistently praise the huge indoor waterpark and friendly staff, while feedback on rooms, cleanliness, and maintenance varies widely across stays, reflecting both spacious comfort and noticeable wear or issues in some areas.

Families love the slides, wave pool, and lifeguards, but hours, occasional closures, cold water, and paid tube rentals disappoint some guests. Suites are often large with comfy beds, yet the property is older; noise, chlorine smells in pool-facing rooms, and dated fixtures appear in several reviews. Location is convenient for restaurants, shopping, and the arena, though street-side rooms can pick up traffic noise. Expect a very family-friendly stay with standout water features and variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor waterpark with slides, wave pool and lifeguards is a major draw for families. Guests commonly note limited slide/wave hours, occasional closures or maintenance (including hot tub), some cold water, and extra charges for tubes.

Related guest reviews

8

Amy

20 May 2025

·

Stayed 1 night

The king size family room was awesome for our family of 5. The pool area was so fun, and my 4 year old loved how the gentle waves took her back and forth! I just wish they told us online or before getting there that the water slides (and waves) are only open/on when there’s a lifeguard on duty, so only from 5-10 at night. One slide was also out of service, which was disappointing. They give you kids eat free vouchers for Tony Roma’s, for dinner and/or breakfast, which we didn’t take advantage of but was a nice touch. Overall we enjoyed the location and the hotel and the price point and will likely return for another little family getaway!

8

SHAUNDA

6 Aug 2025

·

Stayed 1 night

1 Waterslide and hot tub were closed. These are the reasons why people book hotels. They should be notified in advance that they won’t be available to use.

8

Chad

15 Jul 2025

·

Stayed 3 nights

Parking was full and it seemed the lot was full from spectators of the weekend events and not hotel guests. It was frustrating to try to park at times.

4

Darren

22 Oct 2023

·

Stayed 2 nights

I specifically chose this hotel because it had a fitness facility. The fitness room stunk so bad it was unbearable. The equipment looked like it had not been wiped down or cleaned in years. I will not ever be staying at this location again.

10

mallory

25 Jan 2026

·

Stayed 1 night

Everything was great for a family stay. The check in desk was super helpful and great attitude, room was clean, and pool was super fun.

6

Peter

7 Jul 2024

·

Stayed 3 nights

No in room safe, noisy air conditioning, dirty elevator.

10

Frances

20 Jul 2025

·

Stayed 2 nights

Excellent wave pool and slides

10

Patricia

17 Aug 2025

·

Stayed 2 nights

Nice hotel with waterslides. Hot tub and 2nd waterslide was under repair. A little disappointed with that. Would stay again.

8

Lindsay

28 Aug 2025

·

Stayed 1 night

Great location, great, friendly staff but the spray park area was not working and there’s a huge reason we went there as my son has cerebral palsy and was really looking forward to it.

6

Kathleen

1 Oct 2025

·

Stayed 2 nights

We usually enjoy our stay there. The staff are friendly and helpful. Food and room were good. I was disappointed in the pool this time. The water slides were only on in the evening and for some reason the water temperature was way too cold.

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Cleanliness

Cleanliness feedback is mixed: many note clean rooms and public areas, but others report stained carpets, dirty bathrooms, odors (smoke or chlorine), crumbs, and a few serious issues like pests or debris.

Related guest reviews

6

Jenesse

10 Aug 2025

·

Stayed 2 nights

Carpet in the room was disgusting, stained and dirty. One sink in the room the drain was broken and wouldn’t open. Not enough seating in the tv room area, we had separate bedroom. Dim lighting in rooms. Pool was nice but pool floor was not very clean, not enough chairs and some were broken.

2

Julia

25 Oct 2024

·

Stayed 1 night

Front desk staff were amazing at check in and check out. Condition of the room was questionable with the presence of cockroaches and sewing needles in the carpet.

4

Christian

15 Aug 2025

·

Stayed 2 nights

Well, the property is clean in the pool facilities were fun for the kids, I was very disappointed with the service and my children said that the breakfast was the worst they’ve ever experienced. We were in town for a hockey tournament and didn’t settle into the room until an hour after the children’s bedtime, when I pulled back the covers on one of the beds it reeked of urine. It was too late to switch rooms, I got the kids settled in one bed and I slept on the floor. The next morning I reported the issue to the front desk and they said that they would resolve it before we return that day. I expected a new mattress And really didn’t think much of it. When we went to bed that night, I pulled back the covers and It Again reeked of urine, they had put fresh sheets on, but did not replace the urine soaked mattress, it smelled as bad as the night before. For breakfast, I purchased the adult breakfast package for two mornings for $35. The breakfast was at Tony Roma‘s restaurant attached to the hotel with a very limited selection and the food that I ordered was not even gas station level quality. Who is impossible to get a refill on coffee and there were only three families in the entire restaurant. My kids picked up their food, which was uninspired to put it mildly. I would’ve been disappointed with the food if it was the first thing I’ve eaten after a weeklong backcountry backpacking trip. We ended up eating breakfast outside the hotel, even after paying for the convenience.

10

sarah

5 Jun 2025

·

Stayed 2 nights

Friendly staff, CLEAN rooms and I'm very picky. This is the second time staying here and both times were great.

6

Jeff

16 Aug 2025

·

Stayed 3 nights

The family suite smelt so bad the carpet was so gross and dirty and smelt like dog pee every where. I would not let me kids walk around the room with our shoes on as the floors where disgusting

4

thomas

21 Sept 2025

·

Stayed 1 night

Waterslide and pool were awesome amenities to have, however things need to be kept up. Everytime we turned around, there was black flies in the pool. Our hotel room was just plain gross, the headboard had splashes all over it, the rim of the toilet was moldy, light switches were dirty and there was cracker crumbs in one of the beds? Will not be returning.

10

Deanna

3 Sept 2025

·

Stayed 2 nights

I enjoyed the family friendly atmosphere, and the friendly staff. It was safe as the doors were locked at night. However there was drug paraphernalia in one of the dressers, and the mattress protector for the pull out couch was dirty.

2

Bruce

3 Dec 2023

·

Stayed 2 nights

Room was absolutely filthy from years of poor cleaning. Even the light switches where black with filth

10

Andrew

17 Oct 2023

·

Stayed 5 nights

Staff was extremely friendly and helpful. Overall the cleanliness was very good, carpet just looked like it needed a deep cleaning. Facilities were great! we stayed in a one bedroom King suite and it may have been the quietest hotel I have ever stayed in! Had a great sleep and a great stay!

2

Cassie-Lee

2 Jan 2024

·

Stayed 1 night

There was broken glass in the room that you couldn’t see and it got embedded in our feet.

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Rooms

Rooms and suites are frequently spacious with comfortable beds, but decor is dated and some maintenance issues arise (noisy or weak HVAC, flickering lights, worn furniture). Pool- or street-facing rooms can be noisy, and some pool-view rooms smell of chlorine.

Related guest reviews

10

Ann

1 May 2025

·

Stayed 1 night

Comfortable beds. Spacious rooms

10

Duane

26 Jul 2025

·

Stayed 2 nights

We stayed in a suite with pool view. Kids had their own room with TV. My wife & I had the other room with TV & kitchenette. One full bathroom with a 2nd sink. Waterslides, wave pool were awesome! Staff was exceptional.

6

Louise

8 Jul 2025

·

Stayed 1 night

Older property needing repairs

10

Melissa

28 Sept 2025

·

Stayed 1 night

The rooms are spacious and the beds are comfortable. Staff was friendly

8

nathan

26 Oct 2025

·

Stayed 1 night

Dated hotel, but clean and the front desk Jo Taylor incredibly friendly.

8

Scott

28 Oct 2025

·

Stayed 3 nights

Clean room that was very large with its separate family room sitting and it separate bedroom area. lots of room for the grandkids to enjoy as well as the fun swim, pool, hot tub and slides area

6

Deanna

30 Sept 2024

·

Stayed 1 night

Traffic noisy on South side of hotel. Beds very comfortable. Need soap dispenser installed closer to bathroom sink to use liquid soap.

10

Kareena

26 Apr 2025

·

Stayed 1 night

Great hotel for families. Excellent water park. We had a huge suite. So much room. Older hotel that has been updated but does show its age in some areas.

6

sherry

3 Aug 2025

·

Stayed 2 nights

This hotel is ok, th location is great! The beds and ac are great! But if you don't have kids don't stay here! The rooms are loud , at least the ones that face the water park! The pool are is extremely noisy! Not relaxing! No adult time in hot tub ! Very expensive if your not going there for the water park!

4

Katherine A

18 Aug 2025

·

Stayed 2 nights

The room is really worn out and it overlooked the pool. The door for the balcony didn’t close tight so the noise from the pool was very loud and the smell of chlorine was so strong that no one could sleep and two people had terrible headaches.

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Service

Staff are widely described as friendly, helpful and accommodating, including lifeguards. However, multiple reviews cite booking or room-type mix-ups, slow or rude service at times, surprise fees, and delays at check-in or for room readiness.

Related guest reviews

10

Gerrie

8 Mar 2024

·

Stayed 2 nights

The staff are incredibly kind and very accommodating. We will always choose to stay here when visiting Lethbridge. Thank you Holiday Inn Lethbridge

6

Daniel

31 Aug 2023

·

Stayed 1 night

Very slow check in under staffed

10

Ken

27 Jan 2025

·

Stayed 1 night

The bed was so comfortable. I usually have to take my own pillow from home because hotel pillows are hard but this hotel has the best pillows. The staff was amazing and very helpful. We accidently left our swim suits when we checked out and they were so great in loading them on the room and holding them for us to pick up at a later date. Will definitely stay here again when we are in Lethbridge for the weekend.

6

Debbie

4 Jan 2026

·

Stayed 1 night

Elevators are terrible . All lights in bedroom flickered, Front desk staff rude

8

Chantelle

27 Aug 2023

·

Stayed 1 night

I was double charged for my stay. I had to phone several times over 5 day period only be told I would have to drive 3 hours back to the hotel to get a refund.

10

Shaina

23 Feb 2026

·

Stayed 2 nights

Staff was great!

10

Maria

9 Feb 2026

·

Stayed 1 night

Excellent customer service.

2

Kevin

26 Sept 2025

·

Stayed 1 night

Worst customer service I’ve ever had,

10

Danette

15 Jul 2025

·

Stayed 1 night

All the staff we encountered were helpful, courteous and friendly. Property was well kept and parking/lobby/stairwells all in great condition and very clean. Kids loved the water park. The room was spacious for our large family.

2

Keela

2 Sept 2024

·

Stayed 3 nights

I had booked a room through Expedia and my room was canceled and I was told they only had one room available but I would have to book under the hotels rates instead of Expedia. Here someone else had the same problem as me and they said I got the the last room but sold the person behind me another room too. If it was sold out how did we both get rooms with our original rooms canceled one us? Seems unprofessional and crooked to me

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Location

Convenient location near restaurants, shopping and the arena; easy road access. Some guests report traffic noise in street-facing rooms.

Related guest reviews

10

Jeff

25 Oct 2025

·

Stayed 1 night

Pool great for little kids. Staff were friendly and accommodating. Centrally located with many restaurants nearby.

8

Jacob

25 Mar 2025

·

Stayed 5 nights

We had an excellent stay at the holiday inn this week. The staff were all friendly and the room was big, clean and the beds were extremely comfortable. The pool is a staple in town and was often very busy. However it is an awesome choice if you’re travelling with your kids! Our only complaint (that has nothing to do with the hotel itself) is that it’s located right along mayor Magrath drive. If you end up with a room on the outside of the building, you will not be able to get away from the outdoor noise of cars and trucks speeding away from the intersection. All-in-all it was a great stay!

8

Tarandeep

6 Apr 2025

·

Stayed 1 night

Perfect location

10

Gib

27 Jul 2025

·

Stayed 1 night

Very convenient location for shopping and visiting the Japanese Gardens.

8

Donna

20 Oct 2025

·

Stayed 1 night

Convenient hotel, walking distance to the Arena.

10

Barb

14 Mar 2024

·

Stayed 1 night

Nice room, easy to walk to Enmax for a concert

10

Tiago

9 Jun 2025

·

Stayed 1 night

Very friendly staff! Within a couple minutes walk to Shoppers and a few food options.

10

Kim

17 Feb 2025

·

Stayed 1 night

Good location

8

Mark

10 Sept 2024

·

Stayed 5 nights

We stayed here for a sports tournament weekend, and it was easy access to main roads for commuting, had plenty of dining options (and shopping) nearby as well. It was a great place to stay for our family!

10

Robert

1 Apr 2025

·

Stayed 1 night

easy access location; plenty of well lit parking; good restaurant. ;

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Dining

On-site Tony Roma’s is handy but reviews vary: some enjoyed meals and kids-eat-free vouchers, while others found breakfast limited or poor, service slow, and prices high; note that breakfast is not generally included.

Related guest reviews

6

Nuran

3 Jul 2023

·

Stayed 2 nights

Breakfast for 2 for 25 dollars is just a 25 dollar voucher to Tony Roma’s attached to the building. The restaurant is terrible and food takes an hour atleast to get no matter what time of day or how busy. The property has nice waterslides and good value overall but somethings not right about this place. Like they are cheaping out and preventing it from being a wonderful place that it could be.

8

Amy

20 May 2025

·

Stayed 1 night

The king size family room was awesome for our family of 5. The pool area was so fun, and my 4 year old loved how the gentle waves took her back and forth! I just wish they told us online or before getting there that the water slides (and waves) are only open/on when there’s a lifeguard on duty, so only from 5-10 at night. One slide was also out of service, which was disappointing. They give you kids eat free vouchers for Tony Roma’s, for dinner and/or breakfast, which we didn’t take advantage of but was a nice touch. Overall we enjoyed the location and the hotel and the price point and will likely return for another little family getaway!

6

Ashley

12 Aug 2025

·

Stayed 2 nights

Entrance and lobby was nice, room felt dirty. No one cleaned our room the first day there. Food at Tony Romas was terrible. Kids loved the water park, it must have been wonderful in its day. Staff were really kind and friendly.

4

Christian

15 Aug 2025

·

Stayed 2 nights

Well, the property is clean in the pool facilities were fun for the kids, I was very disappointed with the service and my children said that the breakfast was the worst they’ve ever experienced. We were in town for a hockey tournament and didn’t settle into the room until an hour after the children’s bedtime, when I pulled back the covers on one of the beds it reeked of urine. It was too late to switch rooms, I got the kids settled in one bed and I slept on the floor. The next morning I reported the issue to the front desk and they said that they would resolve it before we return that day. I expected a new mattress And really didn’t think much of it. When we went to bed that night, I pulled back the covers and It Again reeked of urine, they had put fresh sheets on, but did not replace the urine soaked mattress, it smelled as bad as the night before. For breakfast, I purchased the adult breakfast package for two mornings for $35. The breakfast was at Tony Roma‘s restaurant attached to the hotel with a very limited selection and the food that I ordered was not even gas station level quality. Who is impossible to get a refill on coffee and there were only three families in the entire restaurant. My kids picked up their food, which was uninspired to put it mildly. I would’ve been disappointed with the food if it was the first thing I’ve eaten after a weeklong backcountry backpacking trip. We ended up eating breakfast outside the hotel, even after paying for the convenience.

8

YU KUN

9 Aug 2024

·

Stayed 1 night

Front desk people are nice. The breakfast is pretty good.

8

Katharine

2 Jan 2024

·

Stayed 1 night

The room was clean and pretty standard with a fridge and microwave. Great swimming pool, kiddie pool, water slides and hot tub. The wave pool makes small waves, but nothing exciting and not often enough. The restaurant Tony Romas was delicious and very quick service. Overall great family hotel!

8

Jolene

8 Oct 2023

·

Stayed 1 night

We came for the water park and were not disappointed. It's fantastic . The room was fine. The only downside is that they don't have an included breakfast and the attached restaurant,Tony Romas, is expensive.

10

mallory

2 Jul 2025

·

Stayed 1 night

Really great hotel to visit with family. Easy check in, great water park for the kids, and easy access to restaurant. Travelled without dog and they gave her treat upon arrival :) Our room was standard but very well clean and lots of counter space in the bathroom. Fitness centre was decent, the cardio machines were good, had free weights and space for floor work. In the corner they had a multi use cable machine that is VERY run down. Preferred the free weights over it. The only negative experience was the restaurant getting our orders wrong in some capacity for both dinner and breakfast.

2

Brett

15 Oct 2023

·

Stayed 2 nights

We were treated like garbage. They tried to argue with me about the kids eat free at Tony Romas. I paid an arm and a leg for the room and got the room so my kids wouldn’t have to purchase one meal a day. That didn’t happen. The trip was bad. The pool toys were 10$ per hour. The toys were 20$ max. At Canadian tire. I will never be staying here again.

10

Laura

29 Jun 2025

·

Stayed 2 nights

The pool was fantastic, breakfast was reasonable.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$102
February	US$120
March	US$98
April	US$105
May	US$106
June	US$98
July	US$109
August	US$97
September	US$112
October	US$113
November	US$111
December	US$105

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $96	17 $96	18 $138	19
20 $90	21 $88	22 $92	23 $96	24 $96	25 $137	26 $136
27 $85	28 $100	29 $99	30 $99

Su	Mo	Tu	We	Th	Fr	Sa
				1 $100	2 $121	3 $135
4 $90	5 $94	6 $96	7 $93	8 $100	9 $137	10 $129
11 $86	12 $97	13 $98	14 $100	15 $99	16 $142	17 $151
18 $87	19 $90	20 $90	21 $95	22 $98	23 $148	24 $146
25 $87	26 $89	27 $90	28 $87	29 $90	30 $149	31 $145

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Accessible (Roll-In Shower)

Suite, 1 Bedroom

Suite, 1 Bedroom, Balcony

Standard Room

Suite, 1 King Bed with Sofa Bed, Accessible, Pool View (Jetted Tub)

Standard Room, 1 King Bed with Sofa Bed

Executive Suite, 1 Bedroom (Boardroom)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Suite, 1 Bedroom, Pool View

Standard Room, 1 Queen Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Lethbridge by IHG

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Prices for upcoming dates