Hôtel de l'Univers Liège

Room was small but spotless and comfortable. Actually much more modern than we expected. It was raini g so we ate in the Indian restaurant downstairs which was excellent Reasonable breakfast Very easy access over the road from the station

Good location next to the train station, and tram lines, good hotel staff were helpful would stay again

The hotel is under new management but has lost its customer focus and attention to cleanliness The general staff were nice but the senior management were rude

· Cleanliness: Floor not clean, elevator dirty. · Breakfast: Poor quality relative to the price. · Comfort: Old mattress sinking in the middle.

Me and my partner were pretty disapointed by the room. We booked a superior room - not a standard one, and we were both schocked by the state of the room when we arrived. The bathroom had a really uncomfortable and moldy scent. The walls had a pretty bad isolation so that we could've literally hear the neighbour room talking and kept waking up the whole night because it sounds as if someone is showering in your own room whenever a neighbour goes to the toilet to the point that you liteally were unable to sleep. Not to mention the Hotel pictures are also really deceiving because there are nice pictures of the bar that even isn't the part of the Hotel itself - it's literally just a bar that is directly next to it (that was also closed the whole time we stayed in the hotel). But the thing that was the most disturbing was by far the bed. It was super uncomfortable and just two separate beds moved together in the middle that kept moving the whole night and made sleeping almost impossible not to mention that the matrasses themselves were of a different height. If this was the state of a superior room, I dont even want to imagine how a standard one looks like. All in all really dissatisfied by the stay in the hotel.