Name: TownePlace Suites by Marriott London
Address: 800 Exeter Road, Westminster, London, Canada, London, Ontario, CA
Price range: $103–$204 per night
Rating: 8.45

What guests think

Reviews of TownePlace Suites by Marriott London highlight very friendly staff and clean, spacious suites with kitchenettes that suit families and longer stays, creating a comfortable base near shopping and Highway 401 with good overall value.

Some guests reported slow or unmanned check-in, occasional housekeeping lapses, and noise from other guests. The location is convenient, but the shared parking lot and nearby adult businesses feel sketchy to some, with tricky access and patchy lighting or pavement. Breakfast is widely praised for quality and effort, though supplies sometimes run low and service ends early. Overall, a comfortable, value-minded stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the well-equipped gym and on-site EV charging. Parking and access draw complaints, including limited or poorly lit spaces, rough pavement, and an obscure entrance.

Related guest reviews

10

Stephen

Mar 10, 2025

·

Stayed 1 night

clean, easy, affordable. the best part was they had 4 spots for electric cars to recharge. that was the main reason i chose this hotel and would stay here again.

4

Clark

Nov 25, 2023

·

Stayed 1 night

The parking lot was dark and poorly light, the area was sketchy, with a porn shop next door. Seemed like a low end truck stop hotel. Bathroom tub was dirty.

10

Michael

Nov 28, 2024

·

Stayed 1 night

I was driving through Canada with my electric car and was having trouble getting the high speed chargers to work because the Canadian apps for the chargers are different than the US. Fortunately I was able to search on Hotels.com for a hotel with an electric charger. I went to the hotel confirmed that there was a charger available and then made a reservation on the app. Very grateful that TownPlace Suites had two electric car chargers available for guests and that I was able to search on Hotels.com to find a hotel that out.

8

Sayuri

Aug 5, 2024

·

Stayed 4 nights

Love that the hotel was near the hotel. The free parking and the free breakfast was a definite bonus. I like the unit had an oven, and a full kitchen. Our fridge made a ton of noise, not sure it needs to be replaced, sometimes the freezer didn't keep the ice cold. We stayed in a split room, where the living room and the bedroom had a door. I chosen this to let me son have some quite, alone time while I cooked the meals. The AC unit was in the bedroom, so the living room seems to get muggy and hot. We propped the bedroom door open to circulate the cool air throughout the unit. One con, which is not the hotel's fault, per se, the entrance to hotel is very obscure and you have to drive past the XXX club. We did see some police cars and the odd person, like a druggy, who was looking for something or someone in the parking lot.

10

Danielle

Feb 16, 2025

·

Stayed 2 nights

Check in was easy and staff were friendly and supportive. The room was clean when comfortable with gods parking that was cleared from snow. Breakfast was plentiful with lots of variety and supportive staff.

8

STEVE

Dec 9, 2023

·

Stayed 2 nights

Good location Entrance to property from the road is somewhat hidden and asphalt on driveway to hotel is in poor condition

8

Emmett

Sep 6, 2025

·

Stayed 4 nights

Solid hotel. Rooms are nice and spacious. Gym is well-equipped. But be aware that there is an “exotic massage” place next door and the Motel 6 across the parking lot seems to be a homeless shelter or asylum seeker housing. Best to park your vehicle in the west parking lot to avoid all that

8

Justin

Nov 11, 2024

·

Stayed 3 nights

Hotel and staff were great, Rooms were great, gym was one of the best for a hotel. Surrounding area was questionable.

6

Stephanie

Apr 27, 2025

·

Stayed 2 nights

Not bad for the price, the gym was nice.. the parking lot is terrible though and needs to be repaved… also there is an adult massage parlor next door which for sure brought some interesting characters in the shared parking lot

8

Simon

Mar 29, 2025

·

Stayed 3 nights

ROOM SERVICE: once every other day or daily not sure. entrance parking very limited; Hotel car parked right at entrance very inconvenient for loading baggage.

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Cleanliness

Many reviews praise very clean rooms and well-kept spaces, but others report lapses such as dirty bathrooms, mold, missed housekeeping, and musty odors in some areas.

Related guest reviews

10

Serxhan

Nov 5, 2023

·

Stayed 1 night

Was very clean

4

Clark

Nov 25, 2023

·

Stayed 1 night

The parking lot was dark and poorly light, the area was sketchy, with a porn shop next door. Seemed like a low end truck stop hotel. Bathroom tub was dirty.

8

mike

Apr 28, 2024

·

Stayed 1 night

Old smelly halls and rooms. Renoed room still smelled old.

10

Sharon

Aug 27, 2024

·

Stayed 2 nights

Very clean and comfortable

10

Krisztina

Feb 15, 2025

·

Stayed 1 night

Everything is updated and very clean.

4

sara

Feb 9, 2025

·

Stayed 1 night

The desk staff were lovely and friendly but it all went downhill from there. I was given a roo at the furthest point from the entrance. Sadly the nearest outside door that I could have brought my luggage in was waiting for a repair so it was a long slog for this old lady. The bathroom was dirty…toothpaste and hairs in the sink. As I felt someone should see this I called the front desk. A lovely lady came to clean it and she was shocked she did say the revolting brown stains deep in the toilet bowl were something that could not be fixed when I pointed them out to her. I also showed her that the 2 chairs in the room had food debris in the cracks. She took photos. I have no problem with how she handled the matter. After I went to bed I was unable to sleep as there were 8-12 high school seniors or college girls on a night out. They ran screaming from one room to another slamming doors every few minutes. Breakfast was fine and Rose was a real treasure! Google maps has incorrect directions to this hotel snaking through Wendy’s parking lot among others till you hit a dead end…that should be an easy fix. All in all I was really disappointed in Marriot as I have previously liked Towne home suites

8

Marilyn

Jul 29, 2024

·

Stayed 1 night

Very nice room with kitchen. Staff above average. But: 2 of the 3 shower items (shampoo, body lotion, condit.) were lying on the floor of the shower when I came in, evidently unglued from their mounting. At 9 am breakfast they were out of eggs and bacon. I waited a few minutes, stick was still not refilled, so I made do with other items

4

Mindy

Jun 18, 2025

·

Stayed 2 nights

Beds not made and room not cleaned the next day.

10

Daniel

Sep 14, 2025

·

Stayed 6 nights

Very clean, lots of drawers and large closet.

10

Lois

Sep 26, 2024

·

Stayed 1 night

Our stay was very pleasant. Room was clean & comfortable. Very quiet. In a great location. Close to shopping, many choices to dine. Breakfast was great at the hotel. Ccustomer service at both the desk and breakfast were very pleasant and efficient.

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Rooms

Suites are spacious and practical with kitchenettes or full kitchens and generally comfortable beds, suiting families and longer stays. A few mention noise transfer, minor maintenance or amenity issues (TV/Wi-Fi/AC, noisy fridge), and occasional furniture or layout drawbacks.

Related guest reviews

2

sara

Feb 22, 2024

·

Stayed 1 night

I booked a king room so I could have a sofa to sit on. On arrival there was only a double queen room with not a single comfortable chair. I have a serous back condition and this made the stay very uncomfortable

10

Mohamed

Sep 10, 2023

·

Stayed 1 night

Beautiful suites with full kitchen facility including cutlery and big fridge. Living room with sofa bed. TV and desk. Good size bedroom with comfortable soft top bed. Big TV. Closet with drawers hangers and Iron. Overall a beautiful and functional suite that can be used for extended stays.

8

Dan

Jun 22, 2025

·

Stayed 1 night

Great room with full fridge, built in microwave, diswasher, sink and utencils. Beds need updated reflecting on 4 star rating.

10

Christopher

Sep 12, 2023

·

Stayed 1 night

Love the suite floor plan of the room. Really like the bedroom door to help eliminate hallway noise. Check in was fast and friendly. Not cheap but would happily stay here again.

10

Samuel

Aug 18, 2025

·

Stayed 1 night

We stayed at this property for a day with two toddlers. Their service was top notch. Seamless checkin with a comfortable access to our room. The room was very spacious with also a small kitchen furnished with all necessities for our stay. I’d highly recommend this property for families especially with kids. Will definitely visit again.

10

Yolande

Mar 3, 2024

·

Stayed 1 night

Near shopping found only item missing in room was a comfortable reading chair

8

Sayuri

Aug 5, 2024

·

Stayed 4 nights

Love that the hotel was near the hotel. The free parking and the free breakfast was a definite bonus. I like the unit had an oven, and a full kitchen. Our fridge made a ton of noise, not sure it needs to be replaced, sometimes the freezer didn't keep the ice cold. We stayed in a split room, where the living room and the bedroom had a door. I chosen this to let me son have some quite, alone time while I cooked the meals. The AC unit was in the bedroom, so the living room seems to get muggy and hot. We propped the bedroom door open to circulate the cool air throughout the unit. One con, which is not the hotel's fault, per se, the entrance to hotel is very obscure and you have to drive past the XXX club. We did see some police cars and the odd person, like a druggy, who was looking for something or someone in the parking lot.

10

Valerie J

Apr 6, 2025

·

Stayed 1 night

Well thought out and spacious layout. Stayed one night but given suite layout would be comfortable for a longer stay. Would stay again.

6

Dino

Aug 23, 2024

·

Stayed 1 night

Very poor wifi and cell service from room.

8

Tim

Jun 8, 2023

·

Stayed 2 nights

I couldn’t believe that the cable tv wasn’t in HDMI. It was very disappointing

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Service

Service is consistently friendly and helpful across the hotel, including proactive front desk and standout breakfast staff. A few guests experienced slow or unmanned check-in at busy times.

Related guest reviews

10

Riaz

Jun 29, 2025

·

Stayed 1 night

From the moment I walked in, I was impressed. The receptionist was warm and welcoming, setting a positive tone right away. The service throughout was truly 5-star — professional, efficient, and thoughtful. I’ll definitely be coming back!

10

Meet

Jun 30, 2025

·

Stayed 1 night

Staff was very friendly and property is well maintained.

10

Barbara

Jun 17, 2025

·

Stayed 1 night

We were there for one night and about 10 pm some young men checked in next door to our room. It got pretty loud. My husband went to the desk to ask for some help. We were upgraded to another room on a different floor. The hotel staff and manager were very helpful. The breakfast was great too! We will definitely stay here again!

2

Cynthia

Aug 6, 2024

·

Stayed 1 night

Our complaint about our stay is related to management. When we arrived exhausted at 10:30 pm we were greeted by a sign that said “will be right back assisting another customer”. We waited for 20 minutes. Tried calling, knocking on office door. 3 other customers came and went. We had already paid for the room so we were stuck waiting hoping someone would attend the front desk. Finally a very lovely and apologetic worker arrived who must have been cleaning rooms as she had on rubber gloves. She explained it was only herself and 1 housekeeper on duty. We paid $250 for the nights stay which was already high so the level of service should be staffed to match the rate we were charged. Sitting in an unmanned front hotel lobby for that long was not acceptable. We were not offered anything but a very pleasant apology to compensate for the inconvenience. We were a family with a child as noted on the reservation so waiting this late at night was very frustrating.

10

Andrea

Dec 23, 2025

·

Stayed 3 nights

The staff was really sweet and efficient. This was our second stay.Breakfast ladies always work hard to make guests happy.

10

Nic

Sep 29, 2025

·

Stayed 1 night

The staff was very helpful and friendly. Everyone that worked there said hello when walking by. Very clean and rooms all had a mini kitchen. We had a great stay. Complimentary breakfast was great as well.

10

Gina

Jun 22, 2025

·

Stayed 1 night

Great place to stay. Staff were very friendly and accommodating. I would highly recommend my friends and family to stay here.

8

STEVE

Sep 29, 2025

·

Stayed 2 nights

Everything was excellent except for the long wait prior to being checked in. It seems it took 15 mins or more to check in each guest even though everyone had a reservation. One ot the checkin clerks seemed greatly disorganed

10

Gaymore

Oct 4, 2025

·

Stayed 1 night

Location and price was great Fay on front desk was as very nice and helpful.

10

Ken

Sep 6, 2025

·

Stayed 1 night

The staffs, from the reception, cleaning staff, to the kitchen staff were very friendly and helpful. The breakfast was great. Good value!

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Location

Convenient for Highway 401 and within walking distance of shopping and restaurants. Some feel the immediate area and shared parking lot are sketchy due to nearby adult businesses, and access can be tricky or affected by roadworks.

Related guest reviews

10

Jay

Aug 10, 2025

·

Stayed 2 nights

Nice location with steps to mall and restaurants. Clean rooms and amenities

10

Brian

Dec 12, 2024

·

Stayed 1 night

Good value. Mega road construction around hotel at the moment

6

Tracy

Oct 9, 2024

·

Stayed 1 night

This property is beside a Triple X strip club. It is close to lots of restaurants and it’s a really nice and clean hotel It’s newly built and clean. . Main floor was very loud and we had lots of noise on our night.

8

Michel

Jul 18, 2022

·

Stayed 2 nights

It is a nice hotel. Nothing super particular, but all fine and I get what I was expected. Kitchenette, fair room, decent clean, and lovely services. A good quality price place, with a fair good location at the south of London, ON.

8

STEVE

Dec 9, 2023

·

Stayed 2 nights

Good location Entrance to property from the road is somewhat hidden and asphalt on driveway to hotel is in poor condition

8

Emmett

Sep 6, 2025

·

Stayed 4 nights

Solid hotel. Rooms are nice and spacious. Gym is well-equipped. But be aware that there is an “exotic massage” place next door and the Motel 6 across the parking lot seems to be a homeless shelter or asylum seeker housing. Best to park your vehicle in the west parking lot to avoid all that

10

Arthur

Sep 30, 2024

·

Stayed 1 night

Easy access to highway.

6

Stephanie

Apr 27, 2025

·

Stayed 2 nights

Not bad for the price, the gym was nice.. the parking lot is terrible though and needs to be repaved… also there is an adult massage parlor next door which for sure brought some interesting characters in the shared parking lot

10

Matthew

Mar 25, 2025

·

Stayed 1 night

A great hotel within walking distance of mall, restaurants and bus routes. Great front desk staff.

10

shafiqali

Aug 30, 2025

·

Stayed 1 night

Very nice location and quite

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns strong praise for taste and attentive staff, with several noting good variety. Occasional reports say items run out and breakfast ends early.

Related guest reviews

8

stewart

Mar 2, 2025

·

Stayed 1 night

Everything was great. The selection of food for breakfast was excellent but they always run out and didn’t have enough like they weren’t ready or they didn’t cook enough every single time if there’s 400 rooms think about it.

6

Yasmin

Sep 1, 2023

·

Stayed 1 night

we didn't like the timing of the breakfast. Our booking includes paid breakfast but they close at 9 am. They should have been offered until 10 am or 11 am when people are on holiday then they prefer little flexibility for the breakfast

10

Wayne

Nov 17, 2025

·

Stayed 1 night

Breakfast was good but the staff made it great. Rose was so awesome 👌

8

Tim

Dec 17, 2025

·

Stayed 1 night

Breakfast was fresh and while it had limited offering the food was good. Staff were very attentive and friendlly.

10

Timothy

Jul 14, 2025

·

Stayed 2 nights

Just spent the weekend at this hotel for a soccer tournament and we were very pleased with the hotel. Everything was clean, updated and the rooms were very comfortable. The staff were great, from checking in to providing service and responding quickly. The breakfast was fantastic, lots of options, staff out and about constantly checking on everyone. Rose definitely made everyone feel welcome and made sure everyone had what they needed.

10

David

Jun 23, 2025

·

Stayed 1 night

Room was great, really enjoyed the breakfast, better than you usually get at similar places, and the women running it was fantastic, very friendly and great service, made my morning.

10

Danielle

Feb 16, 2025

·

Stayed 2 nights

Check in was easy and staff were friendly and supportive. The room was clean when comfortable with gods parking that was cleared from snow. Breakfast was plentiful with lots of variety and supportive staff.

6

bob

Nov 24, 2024

·

Stayed 1 night

The breakfast was excellent

10

Ken

Sep 6, 2025

·

Stayed 1 night

The staffs, from the reception, cleaning staff, to the kitchen staff were very friendly and helpful. The breakfast was great. Good value!

10

Paul

Jul 1, 2025

·

Stayed 2 nights

The breakfast is so clean and tasty with so many options. The woman who’s been there over 20 years is friendly and keeps everything fresh, filled and clean. She is very friendly. The front desk staff and housekeeping were very accommodating.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$140
February	$129
March	$129
April	$130
May	$133
June	$131
July	$125
August	$116
September	$148
October	$137
November	$142
December	$122

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $204	18 $175	19 $179
20 $116	21 $137	22 $159	23 $171	24 $144	25 $152	26 $180
27 $107	28 $122	29 $132	30 $129

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $131	3 $131
4 $112	5 $133	6 $145	7 $155	8 $155	9 $162	10 $162
11 $112	12 $127	13 $108	14 $135	15 $147	16 $175	17 $162
18 $112	19 $128	20 $148	21 $136	22 $155	23 $162	24 $162
25 $103	26 $127	27 $155	28 $143	29 $127	30 $159	31 $136

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed with Sofa Bed

Suite, 1 Bedroom

Studio, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about TownePlace Suites by Marriott London

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Prices for upcoming dates