Name: Altstadt Hotel Krone Luzern
Address: Weinmarkt, Old Town Lucerne, Lucerne, Switzerland, Lucerne, Canton of Lucerne, CH
Price range: US$174–US$840 per night
Rating: 8.4

What guests think

At Altstadt Hotel Krone Luzern, travelers consistently praise the central Old Town location and friendly staff, while recurring downsides include summer heat due to no air conditioning, street or construction noise, and occasional housekeeping or maintenance lapses.

Rooms are often spacious and comfortable, though sizes vary, some showers are small, and Wi‑Fi reliability is inconsistent. Breakfast earns frequent compliments, but a few guests consider it pricey or average. Driving access in the pedestrian area can be tricky, with valet parking appreciated; overall, expect a straightforward base suited to travelers prioritizing convenience over amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Valet parking is available and helpful for accessing the pedestrian area, though driving to the hotel can be tricky; the elevator is small and upper floors may require stairs.

Related guest reviews

8

Gina

11 Dec 2025

·

Stayed 1 night

Staff very friendly, excellent location, ideal valet parking (save dragging suitcases across the city). Only minor issue was dirty in the bathroom in front of the toilet bowl which due to it being late at night we just covered with a hand towel.

10

Lezlie

23 Jan 2025

·

Stayed 2 nights

This was an awesome hotel. 10' walk from train station and no stairs (however, there are cobblestones). The front desk staff were particularly awesome. I forget her name, but one of the ladies was so helpful when my husband needed some medical help. Very much appreciated! The only small negative is that the soap dispensers were VERY hard for me to squeeze (both shower & sink) to get soap dispensed - but I do have arthritis :( Other than that, don't hesitate to book these lovely, yet affordable hotel.

10

Elizabeth

15 Aug 2024

·

Stayed 1 night

The location was excellent! Walkable to many shops and restaurants and the lake. Take a swim. It’s beautiful. If you’re bringing a car, getting to the hotel is really tricky and you have to drive on what you think are pedestrian only streets!! Once you get to the hotel, staff parks your car and returns it to you when you want to leave.👍

8

Quynh

20 Mar 2025

·

Stayed 2 nights

fantastic location 12 min walking from the train station, comfortable bedding, is clean. they offer luggage storage before check-in but it is not secured by anything so a little sketchy. the bathroom faucet in my room was leaky, which was annoying. would stay again though, price was fine.

10

Melinda

16 May 2023

·

Stayed 2 nights

This is an excellent hotel in a great location with superb service!!! It is very convenient to shopping and dining. The room was spacious, very clean, and overlooked the plaza. We arrived on early afternoon Saturday, and there was a market on the plaza so we were not able to drive our car to the hotel for valet parking. We parked very nearby on another plaza and walked to the hotel with our bags. We told the gentleman we wanted to use their valet parking and told him where we were parked. Well, we parked our car in the wrong place and could have gotten a ticket. He quickly checked us in and went to move our car to the proper location!!! We arrived before check-in and he put our bags in a locked room. When checking out, he retrieved our car and loaded our bags for us. I highly recommend this hotel as the location and service is awesome.

6

Annabelle

31 Jul 2024

·

Stayed 2 nights

Very close to everything, roughly a 10 or so minute walk from main train station. Had the top floor so had a good sized balcony however lift was only to the 4th floor. The young man at the reception was extremely nice, welcomed me straight away and every time I left the hotel or came back he acknowledged me. Reasons for the low score was - the room was extremely hot, felt like I was in a sauna 24/7, there was no air con just 2 little fans that barely did anything. The shower head was broken - I had the shower head on the side going diagonal from the wall meaning I was literally showering pressed against the wall and the body,hand and shampoo wash. When I arrived I checked the bed like I always do, and there was multiple bugs underneath the pillows. The mini fridge was jammed packed with the hotels products - I paid for the hotel so I should be able to freely use the fridge. The pillows on the bed was also nonexistent- felt like I had no support, like I had no pillow on the bed.

10

Barbara

16 Oct 2025

·

Stayed 2 nights

Loved the location of the Hotel. We were happy that they had valet parking. Our room was clean and management was very helpful with our stay. We loved Lucerne.

6

Michael

26 Jun 2025

·

Stayed 2 nights

Property looks nicer online than in person. No air conditioning either which is rough when Switzerland is having a heat wave. Shower curtain kept falling off. Elevator is tiny. Wouldn’t stay here again. Surprised it has a 3 star rating honestly

10

Jennifer

4 Jul 2023

·

Stayed 1 night

Excellent location and friendly staff. The hotel also offers valet parking which can be hard to find in Europe.

10

Shenghao

30 Oct 2023

·

Stayed 1 night

Convenient location within walking distance to attractions and restaurants. The only drawback is the mirror in elevator is easy to bump into.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is generally good, but multiple guests reported bathroom mold or dirty showers and occasional unclean items.

Related guest reviews

6

George

21 Oct 2023

·

Stayed 1 night

The rooms were as pictured. The beds were very comfortable, one of the softest beds I have stayed in during my trip in Europe. The bathroom however was not clean. There was black mold all over the shower and the tub had not been scrubbed in a long time.

4

Bao Qin

29 May 2024

·

Stayed 2 nights

Very small room; the door of the bathroom can not even be fully opened. Old towels. Dirty coffee machine…

8

Gina

11 Dec 2025

·

Stayed 1 night

Staff very friendly, excellent location, ideal valet parking (save dragging suitcases across the city). Only minor issue was dirty in the bathroom in front of the toilet bowl which due to it being late at night we just covered with a hand towel.

8

Magdalena

27 May 2024

·

Stayed 2 nights

The location of the hotel is excellent as it is close to most tourist attractions. The bad thing was the bathroom, very small and the shower was dirty.

6

Collette

29 Aug 2025

·

Stayed 3 nights

Great location and easy to walk to from Luzern train station. Property needs to be renovated; the room showed a lot of wear and tear. Wasn't very clean either. Bathroom was fine and shower was decent for European standards. It was okay for the few days I was in Luzern but should I return I would not stay here again.

6

Gary

15 Nov 2024

·

Stayed 2 nights

The hotel is in a great location for touring Lucerne and the old town. Three of the four front desk staff were amazing to deal with but one was somewhat crusty and not very friendly. The room was quite dark…we needed to use our phone flashlight to see the coffee maker. Bathroom shower had mold along the edges. The room definitely needed a refresh of paint etc. The hallways made us feel like we were staying in a hostel or a college dorm. Better colours and a few paintings would help make it more inviting.

8

Maureen

11 Dec 2025

·

Stayed 5 nights

Super location, nice staff. Very clean. Hot breakfast buffet was great. The downside the bathroom had a very tiny square curtained shower

10

Nhu-Y

20 Nov 2025

·

Stayed 2 nights

Hotel is clean and staffs are friendly! It is close to station and most places, very convenient. Special thank to the gentleman at reception desk, who helped us order taxi! Uber is not very popular here.

6

Annabelle

31 Jul 2024

·

Stayed 2 nights

Very close to everything, roughly a 10 or so minute walk from main train station. Had the top floor so had a good sized balcony however lift was only to the 4th floor. The young man at the reception was extremely nice, welcomed me straight away and every time I left the hotel or came back he acknowledged me. Reasons for the low score was - the room was extremely hot, felt like I was in a sauna 24/7, there was no air con just 2 little fans that barely did anything. The shower head was broken - I had the shower head on the side going diagonal from the wall meaning I was literally showering pressed against the wall and the body,hand and shampoo wash. When I arrived I checked the bed like I always do, and there was multiple bugs underneath the pillows. The mini fridge was jammed packed with the hotels products - I paid for the hotel so I should be able to freely use the fridge. The pillows on the bed was also nonexistent- felt like I had no support, like I had no pillow on the bed.

10

Giffen

12 Mar 2025

·

Stayed 2 nights

Beautiful, spotless, great staff, in the heart of Lucerne's Altstadt...highly recommended.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious with comfortable beds, but many become very warm in summer due to no air conditioning; opening windows can introduce street noise and bugs. Some showers are small, and Wi‑Fi reliability varies.

Related guest reviews

6

Xiu Xian

16 Sept 2023

·

Stayed 5 nights

The hotel was in a wonderful area but there was no air conditioning. It was super hot the first night there and did not sleep well. We are grateful for the extra fans provided but they were not strong fans. 2 out of the 4 fans worked properly. Opening the window caused a lot of bugs to come in. The staff did not clean the dead bugs on the table

8

Ariel

18 Jul 2023

·

Hotel was clean, staff was really nice, area is perfect. A few things could use improvement. Since the place has no AC, windows must be open during warm months but the windows have no screens and bugs were a problem. They provided fans but they were very weak. There was a coffee maker but no hot water kettle, so no tea could be made. Water pressure was really pathetic. - Valet parking was awesome considering the location within the pedestrian center. Staff really answered questions and one guy in particular went above and beyond. Breakfast was ho-hum and there are better places to eat nearby. I do not regret staying there but wouldn’t book it again.

6

Lizbeth

15 Mar 2024

·

Stayed 1 night

Thermostat or cooling system was not working. The room was too hot all night.

6

Kannis

15 Aug 2025

·

Stayed 1 night

The location was great and was within walking distance to almost all of our points of interests. The room was spacious and had pretty good amenities, but with only one fan (triple room), it became unbearable at times to sleep through the active heatwave. We tried asking the receptionist for an extra fan, but we were told that all were in use. The beds were generally comfortable, and fortunately, the receptionist/housekeeping was able to rearrange our three beds to maximize the fan’s reach. The other receptionist also helped called us a taxi to the train station. The wifi was unfortunately very unstable. There were hours where there was basically no wifi in our room. A lot of the TV channels were also not available. I wish we were told in advance that a Lucerne Visitor Pass would be provided as part of our stay, since it would have affected how we purchased the Swiss Travel Pass. Had we known that the Lucerne Visitor Pass would have provided basically the same benefits, we would have purchased a different travel pass instead and saved more money.

10

Matthew Alan

2 Nov 2025

·

Stayed 2 nights

Quite large room comfortable bed sufficient towelling.Coffee maker A1!

10

Dominic

17 Oct 2025

·

Stayed 2 nights

Great location and large rooms

8

kristin

24 Nov 2024

·

Stayed 2 nights

Hotel was fine. Front desk clerk was very friendly. Room was also fine - comfortable bed and clean. Good location in the old town and easy walk to the train station. The “problem” with the hotel is it was quite hot (thermostat seems to have been for decoration only) and nothing soft to absorb sound, so if someone came in late you heard them.

8

Maureen

11 Dec 2025

·

Stayed 5 nights

Super location, nice staff. Very clean. Hot breakfast buffet was great. The downside the bathroom had a very tiny square curtained shower

4

Linda

7 Sept 2025

·

Stayed 2 nights

Because there was no air conditioning, we had to open windows (it does cool off nicely at night) and leave drapes open. Room was facing the square and a huge construction project was going on next door. If we managed to fall asleep over the noise of the small room fan provided by the hotel, we were awakened in the very early morning by the incredible noise of hammering, trucks, cranes, delivery vehicles—you get the picture. This started at 6 am. Probably got a very light 6 hours of sleep in two nights. Room was huge, had an extra twin bed? Okay bathroom. Front desk staff efficient. Couldn’t wait to check out and get a good nights sleep anywhere else. PS: I always check for elevators and AC when I book hotels overseas. I like the small boutique hotels for their charm and character. I might have missed the lack of air but . . . This hotel also lacked charm and character. Ver, very disappointing.

8

doreen

19 Oct 2025

·

Stayed 2 nights

Nice hotel but room was very hot on fourth floor. They told us the only way to cool it down was to open the windows. Too noisy at night to keep them open while sleeping

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful with smooth check‑in and practical assistance, but there are recurring reports of rude or unresponsive front‑desk interactions.

Related guest reviews

6

suk fun hasl

31 May 2024

·

Stayed 2 nights

Front desk staff’s attitude and helpfulness leave a lot to be desired. Room faced street and was noisy.

10

DANIEL

23 May 2025

·

Stayed 2 nights

Nice hotel, centrally located in the old town. Convenient to everything. Our room was nice and comfortable. Breakfast (fee) was superb with an awesome attendant. Staff was professional and helpful.

8

Atheena

20 Feb 2024

·

Stayed 1 night

I have to command Dustin and Patricia on their fabulous work ethic during my stay there. The only issue was with the front desk staff in the morning. He was very look and rude.

10

Patricia

21 Nov 2024

·

Stayed 3 nights

The gentleman who was at the front desk daily during our stay was the BEST

8

Karl

21 Nov 2024

·

Stayed 2 nights

Great location and we appreciated the prompt and helpful service at the front desk.

10

Ken

9 Nov 2025

·

Stayed 2 nights

Great property, friendly and helpful staff. Perfect location.

10

JILL

11 Dec 2022

·

Stayed 2 nights

Very pleasant and helpful front desk staff. Easy to drop off our luggage several hours before our check in time. Comfortable beds and clean. Location perfect for walking everywhere including a short walk to the train station.

10

Nhu-Y

20 Nov 2025

·

Stayed 2 nights

Hotel is clean and staffs are friendly! It is close to station and most places, very convenient. Special thank to the gentleman at reception desk, who helped us order taxi! Uber is not very popular here.

8

Maria

3 Sept 2024

·

Stayed 2 nights

Great location! Our room was hot. Only welcoming staff was the young gentleman in the afternoon/evening. Morning front desk help was arrogant and rude and so was the lady in restaurant for breakfast so we ate elsewhere.

2

Thomas

13 Aug 2025

·

Stayed 3 nights

The receptionist was very rude. The one room available at the time we arrived was tiny and extremely hot, not at all what the photos and description of the hotel showed on Hotels.com. The luggage storage room was unlocked and open to everyone. We left immediately after checking in and paying fees and breakfast for 3 nights as well as the original pre-payment for the 2 rooms for 3 nights of $1,908.62. We told the clerk that we wanted refunds but he didn't respond so we left. We still want a refund!!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Exceptionally central in the Old Town, walkable to the train station, lake, restaurants, and shops. Some street or construction noise occurs, and driving access can be challenging.

Related guest reviews

10

Lindsey

18 Feb 2024

·

Stayed 1 night

Great location in the Old City in a very pretty cobble-stoned square. My family walked with our luggage from the train station over the walking bridge to this hotel—about 800 meters. Plenty of shopping, restaurants in this neighborhood and you have the Nine Towers very close by behind the hotel. (Great views of the city from up there). Reception staff were very friendly and the hotel was clean and perfect.

10

Thomas

4 Feb 2025

·

Stayed 1 night

Classic hotel in the centre of the old town in Luzern. Swiss quality and standard, clean and well maintained. Friendly staff. Skipped breakfast this time but I know from my past stay that it is good.

10

Ömer faruk

27 Jan 2026

·

Stayed 2 nights

The hotel’s location was excellent. Check-in and check-out were very easy. The room was clean and functional. The staff were helpful and friendly. If I come back to Lucerne, I would definitely choose this hotel again without hesitation. As a small note, the room could have been a bit warmer.

10

Christopher

24 Jun 2025

·

Stayed 2 nights

Great location, convenient and quiet

10

Elizabeth

15 Aug 2024

·

Stayed 1 night

The location was excellent! Walkable to many shops and restaurants and the lake. Take a swim. It’s beautiful. If you’re bringing a car, getting to the hotel is really tricky and you have to drive on what you think are pedestrian only streets!! Once you get to the hotel, staff parks your car and returns it to you when you want to leave.👍

8

Philip

23 Sept 2024

·

Stayed 4 nights

The hotel is showing some wear and tear but the location is amazing. Easy to walk to from the train station and grocery store is steps away.

10

Nhu-Y

20 Nov 2025

·

Stayed 2 nights

Hotel is clean and staffs are friendly! It is close to station and most places, very convenient. Special thank to the gentleman at reception desk, who helped us order taxi! Uber is not very popular here.

6

Semion

1 Sept 2024

·

Stayed 4 nights

Great location! Walking distance to the train station and marina. Clean rooms. However... be aware, there is no AC!!! Also hard to find if you’re driving. The hotel is located in the walking area.

8

Marcie

2 Mar 2025

·

Stayed 1 night

Location is excellent. In the middle of everything.

10

Peter

9 Jul 2024

·

Stayed 2 nights

Great location. Plenty of restaurants and things do within walking distance. Train station 7 min walk away.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for quality and variety, though a few guests found it pricey or average.

Related guest reviews

10

Yu Hua

21 Aug 2025

·

Stayed 1 night

Breakfast was excellent. Staff was good.

8

Ariel

18 Jul 2023

·

Hotel was clean, staff was really nice, area is perfect. A few things could use improvement. Since the place has no AC, windows must be open during warm months but the windows have no screens and bugs were a problem. They provided fans but they were very weak. There was a coffee maker but no hot water kettle, so no tea could be made. Water pressure was really pathetic. - Valet parking was awesome considering the location within the pedestrian center. Staff really answered questions and one guy in particular went above and beyond. Breakfast was ho-hum and there are better places to eat nearby. I do not regret staying there but wouldn’t book it again.

8

Laura

28 May 2025

·

Stayed 3 nights

Great location; very good breakfast! Janine served GF bread to my husband and he was happy! USB plugs in room were not working but we were fine. Good sized room; bathroom had a tub! I’m not a fan of the combined shampoo and body wash; I missed having some lotion and conditioner.

10

Jennifer

5 Jun 2023

·

Stayed 2 nights

It faces a plaza. When we woke up Saturday morning we had a market at our door. It was delightful. The breakfast buffet was typical European buffet with some lovely Kinder bars.

8

Kenneth

24 Aug 2023

·

Stayed 3 nights

Excellent location. Breakfast very good value. Rooms very hot as no AC. Fans provided are very small and ineffective. The hotel needs to invest in AC or at the very least, better quality more efficient fans

8

Anil

6 Jun 2023

·

Stayed 1 night

Excellent location. Excellent breakfast. Only two small things- shower space is too small and no AC. May be AC is not as much important because it never gets to hot here anyway. Instead they do have fan. So not bad. Overall I will give 4.5 stars for sure.

10

Catherine

23 Nov 2024

·

Stayed 3 nights

Great hotel. Comfortable room, nice bathroom. Right on the weinmarket square. Lots cafes, restaurants and other eateries close. Supermarket 300 m. Pleasant helpful staff. Nice breakfast

10

Lucinda Marie

4 Jun 2024

·

Stayed 7 nights

A lovely hotel in the old town of splendid architecture. The room catered for a comfortable stay. The breakfast is scrumptious and free coffee in room was an added bonus.

10

Christina

14 Apr 2023

·

Stayed 1 night

Loved our stay here - affordable and right in the center of town. We thought breakfast was way overpriced so we didn’t do it. Otherwise, super clean and otherwise an awesome choice for a hotel. If you have a car, you’ll need to park across the river.

10

Monica

30 Jan 2026

·

Stayed 1 night

Schönes Grosses Zimmer, bequemes Bett. Das Hotel liegt am Weinmarkt und dort ist es in der Nacht sehr ruhig, jedenfalls im Januar wo wir dort waren. Freundliches Personal und ein gemütlicher Frühstückraum mit gutem Frühstück. Wir kommen nächstes Jahr wieder 😃

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$151
February	US$137
March	US$170
April	US$257
May	US$380
June	US$379
July	US$339
August	US$336
September	US$332
October	US$261
November	US$186
December	US$218

Su	Mo	Tu	We	Th	Fr	Sa
				1 $768	2 $466	3 $839
4 $467	5 $349	6 $555	7 $456	8 $812	9 $812	10 $730
11 $378	12 $272	13 $285	14 $492	15 $294	16 $437	17 $402
18 $413	19 $269	20 $511	21 $231	22 $286	23 $305	24 $580
25 $282	26 $214	27 $218	28 $257	29 $174	30 $212	31 $188

Altstadt Hotel Krone Luzern

Prices for Altstadt Hotel Krone Luzern

Monthly average prices

About this property

Location

Room options

Single Room

Triple Room

Quadruple Room

Double Or Twin Room

Guest reviews of Altstadt Hotel Krone Luzern

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Altstadt Hotel Krone Luzern

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24 $369	25 $789	26 $769
27 $400	28 $783	29 $386	30 $840