Waldstätterhof Swiss Quality Hotel

This property is currently under renovation! Why would they even be open!!! I do not want to smell paint in the corridors leading to my room. The main entrance to the hotel is closed due to the renovation. While the rooms are neat and clean, getting to your room is another situation. The floors on level 2 and 3 are covered with taped down paper. There were pieces of sheetrock laying along the hallway walls. This is not an acceptable condition for the price paid. The hotel itself is very conveniently located adjavcent to the train station. There are pros and cons: convenience versus heavy traffic - both pedetrian and vehicular - outside the hotel.

Positiv: Personal war sehr freundlich, das Zimmer war sehr sauber. Das Essen schmeckte sehr gut. Lage ist sehr gut. Negativ: Beschränkte Anzahl Parkplätze (man musste in Bahnhofparking parkieren gehen). Hier die Gäste besser informieren. Beim Abendessen war die Stimmung durch andere Gäste gestört (Kinder sind herumgesprungen und haben geschrien). Zudem haben andere Gäste das Essen im McDonalds geholt und im Restaurant gegessen was auch etwas "störend" war. Hier hätten wir uns gewünscht, dass das Personal die anderen Gäste darauf aufmerksam gemacht hätten. Wir haben mitbekommen, dass beim Nachbartisch 6 Personen etwas essen wollten und wegen dem Kinderlärm dann nichts gegessen haben und nach einem Getränk wieder gegangen sind.. Auch andere Gäste fühlten sich gestört.

Room was great. 2 min walk from train station and Old Town. Front staff were awesome. A bit noisy with construction, but that stops during silent hours.

Great location, convenient for everything. There are no USB ports in the hotel room. So please bring enough outlet adapters for various charging.

Teure Parkplätze (40).--, Einzelzimmer wirklich klein, ansonsten sehr empfehlenswert

Plenty of shops nearby. Bar on premises.

Overall, a good hotel in a great central location — very convenient for exploring the city. However, a few downsides impacted the experience. There was no on-site parking, and I ended up having to park under the nearby train station, which was quite expensive. The Wi-Fi password provided didn’t work initially, and the shampoo bottles in the room were empty. On the bright side, the staff were friendly and responsive — they addressed the Wi-Fi and amenities issue promptly, but unfortunately, there wasn’t much they could do about the parking. Good stay overall, but worth noting these points for future guests.

The hotel was nice, rooms are decent. The building had lots of construction which waz annoying bc there was constant noise and no consideration for people who might want to sleep late. I was unlucky to get a room by the elevator/stairs so people are rude and loud. Also was a little upon arrival i was enformed that i had breakfast included in my stay. I missed two days. That was unfortunate. Overall close to station and walking around. Those are the perks.

Stayed here one night on a quick trip to Lucerne. Property is being renovated. Clean basic rooms, beds were comfortable. good location next to bahnhof and old town. No AC presumably due to renovations, no refrigerator so when I left my Swiss chocolate in the room and came back from sightseeing it was actually so hot in the room it was melted:( Quite expensive for product offered at this time. If you’re going to spend the money perhaps book something a bit nicer this price point.

Bello hotel cerca de la estaciom de trenes de Lucerna. Personal amable y servicial. Tienen lugares de estacionamiento de la propiedad debes solicitarlos antes de tu llegada y cuesta 40 francos por dia. Tienen cargador para auto eléctrico 10 gfrancos por carga. Remodelado, bellas areas comunes. Restaurante caro al rededor hay muchas opcio es de restaurantes y bares.

Clean Room, very close to Pier and Train Station. Walkable to restaurants and tourists areas. Great service!

The staff was so welcoming and helpful. The hotel and room was gorgeous. Would definitely stay here again and highly recommend.

Clean and quiet. Very accessible.

Hotel is very beautiful conveniently located in the city. Room was quiet, clean and the bed was very comfortable.

Das Personal ist sehr freundlich, die Zimmer sauber und gut eingerichtet

Friendly staff. Room is clean and location is good.

Overall, a good hotel in a great central location — very convenient for exploring the city. However, a few downsides impacted the experience. There was no on-site parking, and I ended up having to park under the nearby train station, which was quite expensive. The Wi-Fi password provided didn’t work initially, and the shampoo bottles in the room were empty. On the bright side, the staff were friendly and responsive — they addressed the Wi-Fi and amenities issue promptly, but unfortunately, there wasn’t much they could do about the parking. Good stay overall, but worth noting these points for future guests.

The hotel is clean and tidy

This room was pristine and modern with a safe with no extra charge.It was a small bedroom with a large t.v on the wall but we also had a seperate office room with 2 small arm chairs and a t.v also.The shower room was very modern and exceptionally clean. The hotel itself was very close to the busy train station and walkable in 5 minutes.Lovely breakfast area with a small buffet breakfast.Would reccomend this hotel.Remember to bring a swiss plug adapter bcos our european 2 pin plugs didnt fit into their funny shaped sockets!! We bought one at reception for 10 sf

Friendly, helpful staff. Room very clean and spacious.

Excellent location! Pillows and comforters were uncomfortable compared to previous properties. Area is extremely noisy and busy.

The room looks good online in the pics. It’s a very plain, but clean room. The tv is a smart tv, so that’s a plus. Otherwise, there is no fridge and the room is just clean, not at all fancy, like I personally would expect from a $300 plus room/night. We missed the fact that there is no AC in the rooms. There is an oscillating fan that helps, and the window opens, but it doesn’t get cool by our standards. It was 23 degrees Celsius when we walked into the room and within 5 minutes, our bodies had raised the temperature up to 24.4 Celsius….thats 76 Fahrenheit. Luckily it rained and brought the temperature down outside and the room temp dropped to 22.3……72. I have never had a more uncomfortable pillow in my entire life. My wife’s pillow was fine, but sleeping without air conditioning and on top of a lumpy pillow was not ideal. The other issue that was annoying was a fluctuation in water temperature in the bathroom. While taking a shower, the temperature fluctuated about 40°. One minute it was fine as you had set it then it got much cooler and then extremely warm to the point of almost scalding. I thought maybe it was a Swiss thing during their showers. The hotel staff said it isn’t. Overall, paying over $300 for a room with no air, no fridge and water that isn’t steady is crazy, but hotels in Lucerne, and Switzerland in general are crazy.

Localização excelente, muito perto da estação. Dá pra fazer tudo a pé. Quarto confortável. O banheiro é pequeno, o local do chuveiro é muito apertado. Senti falta de um frigobar. Foi uma ótima experiência.

Great location. Very clean, great breakfast, but the hotel has no A/C!!! We had a terrible night. If you are in Luzern during the summer look elsewhere.

Quarto muito pequeno, banheiro com poucas amenidades, entretanto a localização e boa.

Small shower booth

The hotel is brilliantly located, beautifully decorated and the staff were great. However the rooms do not have air conditioning and instead some other form of cooling which was not effective and cannot be controlled. Also the walls were pretty thin and there was a big transfer of noise from the room next door and outside

No A/C not good! But the room is very nice.

The hotel is in a great location but that’s pretty much the only thing about it. Stayed there for 3 nights, i would 100% not return. The rooms are extremely small, there’s not even one shelf to put your clothes on, had to keep everything in my luggage. Shower was ridiculously tiny, i kept hitting my elbows on the shower wall while washing my hair but the biggest problem was the lack of AC. Which was my fault for not paying attention and booking a hotel without AC. There was an old fan in the room that did nothing other than giving me a headache, hotel manager told us to just keep the window open. It was very hot outside so that didn’t help not to mention it was extremely noisy since it was facing main street. Do yourself a favor and stay somewhere else!

19th century hotel, interior nicely improved to modern standards. Room was not large but fine for 2. We got “upgraded” to a quiet room on 2nd floor. This was a laughable upgrade. The window overlooked a light well that was illuminated all night. No window shade. Was lucky to have my blindfold.

Very clean hotel in a convenient location, breakfast was okay, staff were nice. The only downside - after paying for a Premium Room, we were given a Comfort Room. The size, decor and bed were all signs that we had been given the wrong room. Desk staff at first insisted that I had booked the comfort room. After showing that I had in fact booked a Premium Room they offered a “free upgrade” for three nights out of the four we stayed - the best they could do. If you plan on booking here, make sure you are given what you’ve paid for.

The front desk staff was so nice and very helpful. This was our first visit to Switzerland and they made us feel welcome. The location from the train station made it very easy to get to. There are a large number of attractions and restaurants/bars within a couple minutes. At check in we received a voucher for free public transportation and discounts while in Lucerne.

Nadim was awesome. He truly made our first stay in Switzerland memorable. We liked the accommodations so much we decided to stay an additional day. He added it at the same rate and included breakfast. He even brought a fan up to our room while we were out, since there’s no AC and it was hot (for Americans). Definitely will stay here on our next visit

Great location an great staff

Friendly staff. Room is clean and location is good.

Staff was professional and courteous. Check-in was quick and easy. Bed was comfortable. Room was clean. Good breakfast.

At the checkhout the amount to pay was different that what my reservation indicated. They told me that hotels.com didnt considered some taxes, so I must pay the difference. I understood, previously, that hotels.com consideres all the taxes and Í only needed to pay an amount that was lower that US$ 10 for the city taxes.

Room was comfortable and clean, but basic. Staff was very friendly and helpful.

Check-in was very quick and easy. The receptionist greeted us with a smile and even apologised that it was raining in Lucerne. Good size room comfortable bed. Remember that Swiss plugs are different to a lot of EU countries. Thankfully we managed to pick one at London airport. Location was excellent right next to the train station. It’s a 5 minute walk to the Chapel bridge. It’s my birthday today and when I went to check out the gentleman at reception gave me a birthday card and a chocolate which was such a nice gesture. I recommend this hotel and will most definitely stay there again.

Very attentive and polite staff. Didn’t opt for breakfast so no opinion on breakfast. Very comfortable room. Just next to the train station so it was very convenient.

Close to central station and old town. Convenient place.

Great location, handy for the train station & an easy and short walk to the Old Town. Lovely comfortable & quiet room.

Easy walk to and from train station

The hotel is located across from the train station, very convenient to visit all the places, safe and great staff.

Perfect location at a great price compared to the rest of town. Very clean and safe area with plenty to do within a two minute walk.

Perfect stay. Location is right next to railway station. Walkable to all historic places in Lucern. Wonderful people. Extremely clean. What a Swiss hotel should be.

This hotel is located in an ideal location. It is just across the main train station and, unlike many areas around train stations of major cities, the surroundings are safe, walkable and clean. It is also close to the old town, Lake Luzern, and other tourist attractions. The hotel itself is very clean and comfortable. I would definitely stay here again if I come to Luzern.

Great location and the hotel is very nice as well. We enjoyed our stay here immensely

Very attentive and polite staff. Didn’t opt for breakfast so no opinion on breakfast. Very comfortable room. Just next to the train station so it was very convenient.

Excellent location

Ótimo café da manhã, limpeza, atendimento e localização. Quarto e banheiro bastante amplos.

Der Aufenthalt war sehr gut und freundliches Personal. Sauber und guter Comfort. Frühstück ist für 25.-pro Person o.k. aber das ein Omlett noch Aufpreis ist finde ich schade.

Personal sehf freundlich, sauberes Zimmer, kleines aber feines Frühstücksbuffet

Staff was professional and courteous. Check-in was quick and easy. Bed was comfortable. Room was clean. Good breakfast.

ótimo custo benefício pertinho do centro histórico e próximo a transporte público ambiente agradável e confortável o café da manhã pode melhorar , há poucas opções

2泊しました。 駅前にあり、とても便利です。 ルツェルン音楽祭のコンサートにも参加しましたが、コンサートホールも徒歩で５分くらいです。 朝食はビュッフェで、種類は豊富でした。 滞在した時期が歴史的な猛暑だったため、クーラーがなかったのがつらかったですが、部屋に扇風機の用意がありました。 また部屋のwifiが弱くて、急なZoom会議をした際に困りました。 私は中庭側の部屋を予約しましたので静かでしたが、部屋によっては駅や大通りに面しています。

Renovated room, at least for my room at new wing. Only drawback i think of is breakfast taste good but very limited choice. Very convenient location as right next to rail station.

Very good hotel. Limited but good breakfast for 25 CHP.

Bello hotel cerca de la estaciom de trenes de Lucerna. Personal amable y servicial. Tienen lugares de estacionamiento de la propiedad debes solicitarlos antes de tu llegada y cuesta 40 francos por dia. Tienen cargador para auto eléctrico 10 gfrancos por carga. Remodelado, bellas areas comunes. Restaurante caro al rededor hay muchas opcio es de restaurantes y bares.

Nice property. Convenient location, good breakfast