Are pets allowed at the property?

Yes, pets are allowed at the property with a fee of CHF 25.00 per pet, per day. Service animals are exempt from this fee.

What are the standard check-in and check-out times?

Check-in is from 15:00 to 21:30, and check-out is until 11:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

How is the property located in relation to key landmarks?

The property is centrally located in Lucerne, just steps from Chapel Bridge and a short 4-minute drive from the Swiss Transportation Museum. It is 0.2 mi from The Swiss Path and 0.3 mi from Museum Sammlung Rosengart.

What are the policies for guests staying with children?

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Stay at Hotel Des Alpes in Lucerne

Average nightly price at Hotel Des Alpes by month, last 12 months (USD)
Month	Average price
January	US$252
February	US$267
March	US$266
April	US$298
May	US$414
June	US$460
July	US$427
August	US$450
September	US$467
October	US$341
November	US$261
December	US$298

What guests think

Hotel Des Alpes earns praise for its unbeatable central location beside Chapel Bridge and the river, easy walk to the train station, and memorable balcony views, with many guests highlighting friendly front-desk service and a generally clean, comfortable stay.

Rooms are often small, and the lack of air conditioning leads to uncomfortably warm nights in summer; opening windows can invite street noise and insects. Bathrooms are frequently described as very compact, and some note dated furnishings or a tiny, occasionally unreliable elevator. Dining at the on-site restaurant and breakfast via vouchers receive plenty of positive feedback, though a few mention value or limited options. Expect a superbly located, view-forward stay with simple rooms and seasonal heat to consider.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

No on-site parking; guests use nearby public garages and train-station parking, which can be costly. The elevator is small and has occasional outages.

Related guest reviews

8

Lauren

30 Mar 2025

·

Stayed 1 night

This property was in an excellent location! Very walkable and great views. The staff was also very kind. A couple of things that hold this property back is the super small and old elevator that seems like it could give out any minute. Another thing is the stale cigarette smoke that lingered throughout the hotel even with the doors shut and being in an non smoking room. And lastly, instead of breakfast being included they give you a voucher of £18.50 / person to go to their restaurant. It wasn't a bad breakfast but definitely not worth the price they have. Also to note- the bathroom is SO small. It feels like the bathroom is an old closet and they just shoved everything in and called it a day.

10

John

6 Oct 2024

·

Stayed 1 night

Great stay. Nice, clean hotel in the center of all the tourist sites. Very convenient to the train station. Parking available nearby at the train station or other public parking.

4

Sarah

26 Feb 2024

·

Stayed 1 night

We checked in around 8:30pm. There was just one person who was bar tending as well as checking guests in. The guy was polite, helpful and friendly however really surprised that the hotel only had one staff member doing so much. Right after check in, we had dinner in the main dining hall by the water. The waitress in the main dining area was absolutely horrendous. Unprofessional and rude. There was no hotel parking. We had to park in public parking about 10 mins away.

10

David

21 Jul 2024

·

Stayed 1 night

Tolles Hotel in super Lage in Luzern. Mit den Parkmöglichkeiten sollte einfach nur vorher besser informiert werden

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6

Kay

22 Apr 2023

·

Stayed 1 night

No mention of can’t park car. Have to park far away. Bad directions to hotel. Very tricky as in old town where no cars are allowed. . Looks better on website than it is. Old. Overpriced for cost.

10

Mrs Lynne

12 Nov 2024

·

Stayed 1 night

The hotel is in a delightful location, we had a balcony room overlooking the old bridge. The staff were very helpful and the breakfast was lovely. Access to the hotel with a car is not easy and parking at the train station is expensive.

10

Mark

3 Jun 2023

·

Stayed 2 nights

Good Amazing balcony room overlooking the river and covered bridge. Conveniently located within a five minute walk of the Lucerne Hbf. Nice room with comfortable bed. Friendly staff fluent in English. In room coffee maker with good tasting coffee. Bad Pricey. Card keys had issues. Elevator was not working on day we left. No air conditioning but we could leave balcony doors open. However, with a lively street scene below, and flying insects attracted to the lights on the facade of the hotel entering our room, made sleeping less pleasant.

10

Lukas

10 May 2025

·

Stayed 2 nights

Gutes Business Hotel in der Stadt, sauber und ruhig. Aufzug hat in der Nacht nicht funktioniert.

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10

DELBERT

8 Dec 2023

·

Stayed 3 nights

Excellent hotel for our stay in Lucerne. Excellent location right on the river and the Chapel Bridge. Very walkable area with easy access to restaurants, shopping, and area attractions. We easily walked along Lake Lucerne and then on yo the Sleeping Lion monument. We really enjoyed the restaurant downstairs for breakfast and a dinner. Food was excellent with a great view of the river and bridge while we dined.The staff was very friendly and provided us with a few extra restaurant credit vouchers when we checked in which we used for dinner on our last night. The only downside is the lack of parking.There are several public parking options nearby including the train station and under the Hotel Schweizerhof. Be forewarned—the parking runs on the expensive side with 24 hour rates at around $65. Highly recommend this property..

10

Lorianne

3 Nov 2023

·

Stayed 3 nights

Perfect location in the heart of Lucerne. Walking distance to the train station and all major attractions in the city. Parking garage very close by which was convenient for us since we had a rental. The staff here are very friendly and helpful. The hotel was also very clean. Would highly recommend this hotel if you’re visiting Lucerne!!

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Cleanliness

Rooms and common areas are widely described as clean, with a few notes about odors or smoke drifting in from outside.

Related guest reviews

8

Lauren

30 Mar 2025

·

Stayed 1 night

This property was in an excellent location! Very walkable and great views. The staff was also very kind. A couple of things that hold this property back is the super small and old elevator that seems like it could give out any minute. Another thing is the stale cigarette smoke that lingered throughout the hotel even with the doors shut and being in an non smoking room. And lastly, instead of breakfast being included they give you a voucher of £18.50 / person to go to their restaurant. It wasn't a bad breakfast but definitely not worth the price they have. Also to note- the bathroom is SO small. It feels like the bathroom is an old closet and they just shoved everything in and called it a day.

10

Clinton

14 Aug 2023

·

Stayed 1 night

Excellent location. Wonderful public areas. Room was basic but clean.

10

Mark

14 May 2025

·

Stayed 1 night

Great small hotel with location to die for. I had a room with a lake/river/Mountain View and it was fantastic.

10

Jan

9 Jul 2024

·

Stayed 2 nights

Very nice room! The bed and pillows were wonderful and the bathroom was modern and everything was super clean. In case it makes a difference: the rooms are quite small as are most European hotel rooms, and there's no air conditioning. The room comes with an adjustable Dyson fan, which was perfect. The restaurant has great food, too,although if you choose to sit outside that's where all the smokers sit. There are many people in Europe who smoke and this may annoy American non-smoking travelers.The hotel's location can't be beat- right on the river, just a 2 minute walk to the train station. I will come back in the future!

8

Cai

19 Oct 2024

·

Stayed 3 nights

We really enjoyed the property and the area around the hotel! The one thing to improve is the cleanliness for the rooms facing the river or to post notice about these rooms. My wife and I are very sensitive to cigarette smoke, and even though the room was smoking free, the smoke from smokers on ground level was able to get into the room through the window even when it was closed. My wife needed cough medicine because her allergic reaction got very bad. We would return to the hotel at a non river view next time in the future. Other than this, the location is great!

10

CHONGSEO

11 May 2023

·

Stayed 1 night

루체른의 대표적인 볼거리인 카펠교와 붙어있는, 가장 가까운 호텔입니다. 루체른역에서 케리어끌고 걸어서 왔습니다. 방과 화장실은 청결하고, 생각보다 넓어서 좋았습니다. 방음창으로 설치되어 외부의 소음이 거의 들리지 않습니다. 강력 추천합니다.

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10

william

3 Dec 2025

·

Stayed 3 nights

staff and cleanliness. and

10

Lorianne

3 Nov 2023

·

Stayed 3 nights

Perfect location in the heart of Lucerne. Walking distance to the train station and all major attractions in the city. Parking garage very close by which was convenient for us since we had a rental. The staff here are very friendly and helpful. The hotel was also very clean. Would highly recommend this hotel if you’re visiting Lucerne!!

10

Bailey

30 Sept 2025

·

Stayed 2 nights

Very nice and clean hotel in the heart of Lucerne. If you can, splurge for the balcony rooms. A beautiful view. The breakfast vouchers were nice for each morning as well. The staff was super friendly.

10

Mike

14 Sept 2024

·

Stayed 4 nights

Only negative was the cleaning material left a peculiar odor. No air conditioning but a Dyson fan with open windows cleared the smell. Nice restaurant on site and location was amazing.

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Rooms

Rooms are generally small with very compact bathrooms; many offer standout river or Chapel Bridge views and some have balconies. There is no air conditioning, so summer stays can be hot, and open windows may bring noise or insects.

Related guest reviews

6

PENELOPE

13 Aug 2024

·

Stayed 3 nights

Hôtel was fine but NO air conditioning which I didn’t even think to ask. Was extremely hot and sweaty in the room. Nice thing was the vouchers for breakfast. Location was excellent. Rooms were small. And bathroom was tiny.

8

Jerica

29 Aug 2025

·

Stayed 1 night

Balcony view was awesome! Rooms are small, bathroom is small! Bed was comfy. Used a fan and opened the doors in the summer because it was hot.

10

Maura

12 Oct 2025

·

Stayed 1 night

Great view of the Chapel Bridge! Loved the balcony. Sweet and helpful staff!

6

connie

10 Aug 2025

·

Stayed 2 nights

Location and view amazing. No air conditioning in the room. Very hot so could not sleep. If you leave balcony door open there were bugs in the room. Floor fan only moved hot air around and it shut itself off every few hours. Had to get up many times during the night to turn it back on. Front desk staff just shrugged and said Switzerland doesn’t use AC. They need portable AC units in the rooms. Not just a fan.

8

Emma

11 Nov 2024

·

Stayed 4 nights

Excellent location! We got a balcony and spent few times sipping our coffee, nice views! Recommend if you are just for couple of days due to VERY SMALL ROOMS….

10

lubna

5 Aug 2025

·

Stayed 1 night

AMAZING VIEW, very clean and very central to the chapel bridge and other locations, only thing is rooms have no noise buffer. Could hear the next door neighbors.

6

Minawattie

26 Aug 2025

·

Stayed 3 nights

This property does not have air conditioning. We visited Lucerne in August and it was hot. Fans do not do justice.

6

Craig

23 Jul 2024

·

Stayed 2 nights

Tiny room with poor ventilation

8

Sharly

3 Jul 2024

·

Stayed 2 nights

Fantastic location in the heart of the city. All the staff except the check out lady were super nice and helpful with directions and suggestions for our stay. We ate one dinner at the restaurant and it was fabulous, both food and service. My main complaint is that the bathroom definitely leaves something to be desired. Think cruise ship bathroom. So small my husband could barely turn around in the shower. There is also a lack of air conditioning if that’s important to you, but they did have a plug in fan. Other than that our stay was amazing.

6

William

30 Aug 2024

·

Stayed 1 night

As I was checking in, another guest was checking out. The receptionist asked him how he had liked the room. He said, "It was hot!" and clearly was angry. The receptionist made no reply. But, he was correct. No air conditioning and the room are hot. If you open the windows, there are no screens to keep out the bugs.

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Service

Service is frequently praised as friendly and helpful, with quick assistance and good local recommendations. A few reviews report rude interactions or uneven restaurant service.

Related guest reviews

10

Karen

27 May 2025

·

Stayed 1 night

The hotel staff was courteous and helpful. They quickly fixed our WiFi issues. The restaurant had an excellent breakfast with a large selection

10

Michael

2 Sept 2025

·

Stayed 1 night

Reception staff was very helpful. Great location.

10

John

24 Nov 2025

·

Stayed 3 nights

It had a great location right next to Chapel Bridge. The staff was tremendously friendly and helpful. I couldn’t be happier with my choice of hotel.

10

Rick

15 Nov 2025

·

Stayed 2 nights

Staff was so friendly. Incredible view of water/bridge. So close to train station.

10

Timothy P

25 Sept 2025

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Stayed 2 nights

We loved this hotel. The staff was extremely helpful and friendly. The room was large and the bed was wonderful. This hotel is right next to Chapel Bridge. It has a very nice restaurant. Walking distance to old town and boats for trip around the lake. We would stay here again. Enjoy!

10

Michael

8 Nov 2025

·

Stayed 1 night

Hard to beat. Lakefront location, buzzy area yet rooms quiet and spotless. Excellent breakfast served at table. Top marks to housekeeping and reception - an item left in the room was found and returned safely by post. Everyone was kind and helpful. Swiss efficiency at its best. Recommended.

10

Kenneth

21 Sept 2025

·

Stayed 1 night

Very nice and helpful reception staff offered good recommendations for dining and things to do while in Luzern. We arrived early but they were able to check us in and allowed us to safely store our luggage until our room was ready.

2

Marcus

19 Aug 2024

·

Stayed 2 nights

I spent a little extra money to book a top floor romantic room for our 25th anniversary trip 6 months ago. We were hot & tired when we arrived on August 15, 2024 looking forward to a hot shower & cool room. The room was locked up tight. No air conditioning. It was the worst hotel we stayed at the entire 15 day tour. We couldn’t relax, we hardly slept the entire night. I told the young lady at the front desk the next morning what an awful night we had and we wanted to cancel our second night. She was cocky, stuck up, she only cared about the dollar. She couldn’t care less about our discomfort. She absolutely wouldn’t cancel our second night, (because “our website tells you we don’t have air conditioning” (no matter that I booked it 6 months ago!) They’re website certainly did not take the time to explain that the high floors facing south get beat with the hot August sun! This is an awful place to stay during the hot summer months! And awful customer service skills by the hot shot young lady! Disclaimer: There was a senior hostess at the counter when I requested to cancel our second night. She offer me two extra meal vouchers. I do appreciate her effort for customer satisfaction.

10

Lisa

8 Oct 2024

·

Stayed 3 nights

The location can’t be beat! It’s near so many things, including the train station just a 5 minute walk away. Front desk staff was super helpful and friendly.

10

Andrea

27 Nov 2023

·

Stayed 1 night

We very much enjoyed our stay at Hotel Des Alps Luzern. Clean, quiet room in a perfect location close to the train station, restaurants, and shopping. Staff were very kind and friendly. Would definitely stay here again!

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Location

Exceptional central spot by Chapel Bridge and the river, a short walk from the train station and Old Town sights. Highly walkable for shopping, dining, boats and excursions.

Related guest reviews

10

Alicia

24 Dec 2025

·

Stayed 1 night

Super conveniently located. Incredible view on the river side. Our room was recently remodeled.

8

Robert

29 Jul 2025

·

Stayed 1 night

Amazing view of the Chapel Bridge, cannot be beat! Very convenient to the train station and everything else.

10

Ana

3 Jan 2025

·

Stayed 1 night

Very nice hotel, great lake view, close to the train station, people very kind

10

John

6 Oct 2024

·

Stayed 1 night

Great stay. Nice, clean hotel in the center of all the tourist sites. Very convenient to the train station. Parking available nearby at the train station or other public parking.

10

John

24 Nov 2025

·

Stayed 3 nights

It had a great location right next to Chapel Bridge. The staff was tremendously friendly and helpful. I couldn’t be happier with my choice of hotel.

10

Michelle

16 Oct 2023

·

Stayed 4 nights

Great location and very nice staff. Easy to walk to train. Beautiful view along Lake Lucerne. Would definitely stay again.

8

John

15 Aug 2024

·

Stayed 1 night

Great location

10

Nicole

24 Aug 2024

·

Stayed 1 night

Excellent location!

10

Winglee

11 Apr 2025

·

Stayed 1 night

Close to train station and attractions.

10

Lorianne

3 Nov 2023

·

Stayed 3 nights

Perfect location in the heart of Lucerne. Walking distance to the train station and all major attractions in the city. Parking garage very close by which was convenient for us since we had a rental. The staff here are very friendly and helpful. The hotel was also very clean. Would highly recommend this hotel if you’re visiting Lucerne!!

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Dining

The on-site restaurant and breakfast are widely praised for quality and riverside setting; vouchers commonly offset part of the cost. Some note value concerns, limited options (e.g., vegan), or occasional service issues.

Related guest reviews

10

Lesa

16 Oct 2024

·

Stayed 3 nights

Our stay at Des Alpes was just magical. Although small, the room was clean and comfortable. The staff was so friendly and helpful. We ate breakfast at the hotel every morning and dinner one evening. The food was delicious. If ever in Lucern again we will stay at Des Alpes.

10

Karen

27 May 2025

·

Stayed 1 night

The hotel staff was courteous and helpful. They quickly fixed our WiFi issues. The restaurant had an excellent breakfast with a large selection

10

Peter

20 Aug 2024

·

Stayed 2 nights

Excellent hotel on the river overlooking Chapel Bridge. Breakfast is very good with many choices on the menu. The hotel provided vouchers of $18.50 per person that we used for breakfast. The restaurant is on the river level with outside dining option. Best to buy excursions (like boat trips on Lake Lucerne) directly at the pier. The hotel does have an up charge.

8

Lauren

30 Mar 2025

·

Stayed 1 night

This property was in an excellent location! Very walkable and great views. The staff was also very kind. A couple of things that hold this property back is the super small and old elevator that seems like it could give out any minute. Another thing is the stale cigarette smoke that lingered throughout the hotel even with the doors shut and being in an non smoking room. And lastly, instead of breakfast being included they give you a voucher of £18.50 / person to go to their restaurant. It wasn't a bad breakfast but definitely not worth the price they have. Also to note- the bathroom is SO small. It feels like the bathroom is an old closet and they just shoved everything in and called it a day.

10

Darren

31 Oct 2025

·

Stayed 3 nights

Great view of the river. Very good restaurant.

8

Mary

7 Apr 2025

·

Stayed 3 nights

I had a great 3 night stay here! The front desk staff is extremely sweet and helpful. It was the perfect location, and very quiet even though it is right in the center of town! The only negative about the room is the heat doesn’t work that well. I am vegan and unfortunately the restaurant only offers vegetarian options, please consider adding a few vegan options especially for people with allergies! Overall I loved my stay here and I would definitely recommend it to others.

10

LouEllen

5 Jun 2025

·

Stayed 1 night

Beautiful room in a very convenient hotel! Staff were exceptional. Dinner at their restaurant was great!

10

Michelle

1 Aug 2025

·

Stayed 1 night

Beautiful property with great restaurant. Very convenient location near train station and covered bridge. Very walkable town. The front desk staff was very nice and loaned us converters for our iPhones. Would highly recommend.

10

Vicki

29 Jun 2025

·

Stayed 3 nights

We lived our hotel. It was right on the river and ready access to everything. The food was excellent.

10

Jessica

9 Oct 2025

·

Stayed 2 nights

Amazing view. Wonderful restaurant. Very helpful staff. 100% recommend!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10 $223	11 $208	12 $241	13 $248	14 $922
15 $214	16 $214	17 $195	18 $251	19 $349	20 $302	21 $336
22 $212	23 $214	24 $251	25 $349	26 $416	27 $392	28 $324
29 $251	30 $252

Su	Mo	Tu	We	Th	Fr	Sa
		1 $251	2 $306	3 $455	4 $534	5 $491
6 $272	7 $349	8 $306	9 $412	10 $241	11 $251	12 $306
13 $283	14 $272	15 $272	16 $302	17 $272	18 $348	19 $454
20 $314	21 $251	22 $302	23 $302	24 $312	25 $312	26 $455
27 $336	28 $337	29 $306	30 $520	31 $558

Hotel Des Alpes

Prices for Hotel Des Alpes

Monthly average prices

About this property

Location

Room options

Double Room, City View (12M²)

Double Room, Balcony, River View (12M²)

Double Room, River View (16M²)

Single Room, Balcony, River View (14M²)

Double Room, River View (12M²)

Double Room, City View (10M²)

Single Room, City View (7M²)

Double Room, Balcony, City View (12M²)

Double Room, Balcony, River View (17M², Big Balcony)

Double Room, Balcony, River View (21M²)

Double Room, Balcony, River View (16M²)

Single Room, 1 Queen Bed, City View (10M²)

Double Room, River View (14M²)

Double Room, City View (14M²)

Single Room, City View (10M²)

Double Room, Balcony, River View (12M², Big Balcony)

Double Room, Balcony, River View (10M²)

Single Room, River View (9M²)

Double Room, River View (19M²)

Double Room, Balcony, River View (14M², Big Balcony)

Single Room, City View (9M²)

Double Room, River View (17M²)

Guest reviews of Hotel Des Alpes

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Des Alpes

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