麥迪那希爾頓飯店

Hotel fo the price we paid was well under expectation, the hotel rooms are tired AC not workinf properly although they sent someone to fix it, but thr hotel is in dire need of refurbishment. The bathroom is in need a complete makeover together with room. The rooms are quite small as well.

It was my first and last time to this property. Very old and facilities are extremely worn up. Food is less than average and staff are helpless. Service doesn’t exist and people are reluctant to help. I think you should refrain from offering such a terrible hotel. It is only good thing is vicinity to masjid Nabawy otherwise none

Door key had trouble working

Hilton Madina is in serious need of a revamp. The amenities and facilities of the hotel in general were so poor considering the standard expected from the Hilton chain. Things like plug sockets in the room being limited and hardly working. The housekeeping staff weren’t amazing at doing their job either. The rooms were just given a basic clean each day. Bed made and slightly hoovered the room. We left rubbish in the room one day that was very obviously for the bin and that wasn’t even taken out to be thrown away. Minus the receptionist Thaani who checked us in and did an amazing job at accommodating our request for all 3 rooms to be on the same floor..nothing else stood out for us. Considering they are charging so much from guests they really need to work on their hotel and staff.

Like: -Location -cleanliness Dislike: -we were inspired with the facilities of Macca (Hilton-Jabl Omar), unfortunately this facility lacks certain features such as complimentary items (fruits basket, sweets etc). -Long waiting on lifts after prayer times

location was grate and near to my visiting plan. not like the parking area very tight and not organized.

- the hotel is beautiful however it lacks proper facility to accommodate Disable people. The ramp outside for wheel chair is far too steep, the Door to the hotel isn’t always manned so it’s difficult to get in and out with Wheelchair. Apart from mentioned above the hotel is absolutely brilliant in every other area from the room to location right outside masjid nabwi

تجربه جميله بإستثناء مواقف السيارات سيئه

Room was pie and needs updating, service wasn’t good had to ask several times for more water and clean towels and boiler noise kept me up all night

This property is a smoking building. After multiple attempts of telling staff guest are smoking in the lobby of the 11th floor, our concerns went unchecked. Extremely disturbing having to deal with smokers inside the facility while children, elderly, and people with asthma are in company. Overall, the Oud (Arab fragrance) was intense in this location as if they were trying to cover the smoking allowed up. Just unfortunate. Prime location.

Clean and proficient, easy access, fast elevators

Hilton Madina is in serious need of a revamp. The amenities and facilities of the hotel in general were so poor considering the standard expected from the Hilton chain. Things like plug sockets in the room being limited and hardly working. The housekeeping staff weren’t amazing at doing their job either. The rooms were just given a basic clean each day. Bed made and slightly hoovered the room. We left rubbish in the room one day that was very obviously for the bin and that wasn’t even taken out to be thrown away. Minus the receptionist Thaani who checked us in and did an amazing job at accommodating our request for all 3 rooms to be on the same floor..nothing else stood out for us. Considering they are charging so much from guests they really need to work on their hotel and staff.

أقيم في الفندق منذ اكثر من 15 عام الفندق عمره كبير لكن لا يزال يحافظ نوعا ما على نظافته و ترتيبه بشكل عام جيد جدا جدا ولكن ملاحظتي التي ازعجتني أن اللحف قديمة جدا و بها بقع داكنة سوداء و لكن الغطاء الخارجي يمنع رؤية تلك البقع و التي بمجرد رفعك للحاف على الضوء تشاهدها و هي بحجم كبير تتجاوز البقعة 20 الى 30 سم و هيمثيرة للاشمئزاز . الافطار لديهم مميز جدا جدا ومتوفر به كل الخيارات وصلت الفندق الساعة 10صباحا و تم تسليمي الغرف فورا لانها كانت متاحة تسجيل الخروج كان على الساعة 3بعد الظهر

Cleaning staff were very diligent even the floor supervisor would get in the act if something was questionable.

proximity to the masjid makes me come here each visit. A clean and well maintained property

Clean

We had exceptional experience at Medina Hilton, Hotel was beyond 5 star. Everything was neat and clean, staff is always there to cleanup and ready to help. Very close to Masjid Nabawi, family friendly and handicap accessible. Everything in the hotel is golden, seems like made of pure gold. I would like to thank Moyad Alharbi who provided exceptional service and ensure that our stay is as much pleasant as possible. I would highly recommend this place especially who are traveling with family or person with special needs.

Positives: Proximity of location to the Prophet's mosque, and the reception staff was nice and welcoming. Negatives: Although smoking was not allowed inside the property, we still smelled lits of cigarettes from nearby rooms, when complained, nothing was done. The room and toilet were really dirty. The condition of furniture is very old. Thia should not be rated 5 or even 4 stars.

Maintenance is very poor! Strong odor was coming from bathroom!! Housekeeping is very poor!!!

اقمت بالفندق 4 ايام ولم يتم تنظيف الغرفة الا يوما واحدا وهو أول يوم لوصولنا . خدمة الغرف سيئة جدا . كان من المفترض ان انظف الغرفة يوميا على أساس انه فندق هلتون وخمس نجوم ولكن في الحقيقة اقيمه 3 نجوم. فكل شيء فيه عادي كباقي الفنادق الموجودة حول المسجد النبوي الشريف

Hotel fo the price we paid was well under expectation, the hotel rooms are tired AC not workinf properly although they sent someone to fix it, but thr hotel is in dire need of refurbishment. The bathroom is in need a complete makeover together with room. The rooms are quite small as well.

I didn’t like the room

The property needs renovation. The rooms are old decor and bathrooms need to be updated. Breakfast buffet quality is extremely poor for the money you pay. Very crowded public areas.

Excellent stay. The check in staff were very friendly and helpful. The only down side is that some of the furniture is out dated and needs renovation. Other than that everything was amazing in out trip.

Very old hotel

A good option to stay in Madinah however I was disappointed with the view. I booked partial haram view but the room did not offer any such views. Also, the room was not an independent room. It had a door to the next room which was locked but compromised the privacy. Reception staff did not know what express check out is. When I dropped my key card in the express check out box, I was held by reception staff unnecessarily, who started checking my details and it wasted my time. Although, at the time of checking-in, gave them permission to charge my card if there were any dues. Otherwise, the room was clean and staff were very helpful. Price wise, I think I paid more for the view which I did not get.

Bra hotell! Trenger å oppgradere rommene, gamle og slitte. Veldig bra service, god mat og bra lokalisasjon! Takk til Joud, Mushtaq and Imran for perfekt service

Amazing staff and hotel interiors of the rooms and hotel had a retro 1980s vibe however the lack of bedside lighting control made it a hassle to turn off the lights to go to bed at night

Room was pie and needs updating, service wasn’t good had to ask several times for more water and clean towels and boiler noise kept me up all night

Location and staff are great. Hotel rooms need an update.

Umrah purpose I staying in Medinah Hilton Hotel ..I feel very comfortable and happy to stay here .All staff is very caring ..I extended my room 2 times front desk is very helpful for me . Specially thanks to Amjad mehmood who look after me very politely Highly recommend inshallah next time I will stay here

It was great from the check in point. We were assisted by Adel and then assisted with a great check out from Moayad. Staff was soooo friendly and Amr who took care of our room treated us so sweetly. We are taking home great memories because of the staff!

Room was ready 23 minutes after checking time Room was not the one reserved Smelled awful Spots on couch Dirty carpet Drainage issue in bathroom Manipulative staff I wish to request a full refund for the huge inconvenience and zero value for money

Old property that needs a remodel. Entire Staff was very unhelpful throughout our stay. Everyone on the staff loves to use their cellphone the moment you start talking to them. Very rude!

This hotel compared to other Mecca 5 stars hotel delivered from the first step in to the step out They checked on me daily, service was impeccable staff reception dining were very professional very clean hotel as well I would rate my stay as 5 stars and believe me it takes a lot for me to write reviews like this one They will make you feel comfortable they will assist you and go above and beyond God willing I will return with my family Good job Salah

Excellent Hotel . Small issue at Check out . Reception Staff need to be trained on customer service.

My stay was good staffs were helpful most importantly Aiman was so nice to us . It was worth it .

A good option to stay in Madinah however I was disappointed with the view. I booked partial haram view but the room did not offer any such views. Also, the room was not an independent room. It had a door to the next room which was locked but compromised the privacy. Reception staff did not know what express check out is. When I dropped my key card in the express check out box, I was held by reception staff unnecessarily, who started checking my details and it wasted my time. Although, at the time of checking-in, gave them permission to charge my card if there were any dues. Otherwise, the room was clean and staff were very helpful. Price wise, I think I paid more for the view which I did not get.

The breakfast buffet and their service was really good. Chicken was super easy and quick. Staff was professional and the best part. It was right next to mosque.

Had a great experience with my family. Staff are so helpful - from reception to the check out. Great location! However the guy and the lady at the fresh cooking station for breakfast were really grim and unwelcoming - not what I expect from someone working in the service industry. Other than this, it was very good stay.

Excellent location, central to the masjid Large shopping area around the hotel so you can get everything you need in a few minutes Staff are all courteous

Good location for women entrance to prophet’s mosque.

So close to women gate, clean and nice service but breakfast buffet needs to have more variety. All in all it was a nice stay.

Great location close to the masjid Nabawi. Lots of shopping and food options near by as well.

Conveniently located near the North entrance of Masjid Nabwi. Excellent property.

Her yere yakın bir konumu var

Very close to haram

The breakfast buffet and their service was really good. Chicken was super easy and quick. Staff was professional and the best part. It was right next to mosque.

Overall, Hilton exceeded my expectations in every way. I would highly recommend it to anyone looking for a premium and memorable stay — perfect location for the mosque. I’m already looking forward to my next visit!

Breakfast fees were very high and food quality was not that great.

So close to women gate, clean and nice service but breakfast buffet needs to have more variety. All in all it was a nice stay.

Walking distance to the Haram and to malls nearby. The hotel is a little outdated but the service is great and the breakfast and lunch options were good.

The property needs renovation. The rooms are old decor and bathrooms need to be updated. Breakfast buffet quality is extremely poor for the money you pay. Very crowded public areas.

The quality of food in breakfast and dinner buffet were phenomenal.

Restaurant is not good for breakfast and dinner buffet 👎 dirty

Konaklamamız genel olarak iyiydi ama odaya spagetti Sipariş ettik gelen spagettinin Çoğu kıyma etiydi, Yiyemedik. Kıyma söylemek isteseydik kıyma Sipariş ederdik.

Hotel was located within few steps away from Al Masjid an Nabawi and was very convenient to go to masjid for prayers. Staff was very friendly and helpful. Breakfast quality was very good. However, hotel restaurant buffet dinner was expensive and not inclusive of juice or soft drinks which costs extra.

The breakfast buffet and their service was really good. Chicken was super easy and quick. Staff was professional and the best part. It was right next to mosque.

Great room and half board option