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Sercotel Madrid Aeropuerto


Amenities

  • Parking

  • Airport shuttle

  • Swimming pool

  • Business Center

  • Room Service

  • Tour Desk

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Property description

Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

Travellers describe Sercotel Madrid Aeropuerto as a convenient airport hotel with friendly staff, clean comfortable rooms, and a free shuttle, though pickup can be confusing or infrequent and some rooms feel small, dated, or have AC and bathroom issues.

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Facilities

Limited

Cleanliness

Mixed

Rooms

Mixed

Service

Friendly

Location

Convenient

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6

Laetitia

IAN-logo

2 weeks ago

·

Stayed 1 night

Nice renovated room, but my bed broke while sleeping! Nice free airport shuttle included
Nice renovated room, but my bed broke while sleeping! Nice free airport shuttle included

2

Oliwia

IAN-logo

4 weeks ago

·

Stayed 3 nights

The hotel itself was OK, nothing special. The walls were thin and you could hear everything from the hallway and the other rooms. The breakfast was quite small and the pool was empty. When booking the hotel it stated that the rooms are to be paid when arriving. 2 days before our arrival the hotel tried to charge all of the rooms but was only able to charge 2 out of 4. I then got messages where they threatened to cancel the rooms in case I don't pay instantly. I tried calling the hotel several times but the customer service was very arrogant and not helping and they kept asking for my credit card details through phone. I spent an hour calling hotels.com that reached the hotel and they still demanded my card details through phone, saying that if the stay is over 1 night they need to charge before arrival, which was not stated anywhere. I can definitely not recommend after this service.
The hotel itself was OK, nothing special. The walls were thin and you could hear everything from the hallway and the other rooms. The breakfast was quite small and the pool was empty. When booking the hotel it stated that the rooms are to be paid when arriving. 2 days before our arrival the hotel tried to charge all of the rooms but was only able to charge 2 out of 4. I then got messages where they threatened to cancel the rooms in case I don't pay instantly. I tried calling the hotel several times but the customer service was very arrogant and not helping and they kept asking for my credit card details through phone. I spent an hour calling hotels.com that reached the hotel and they still demanded my card details through phone, saying that if the stay is over 1 night they need to charge before arrival, which was not stated anywhere. I can definitely not recommend after this service.

6

MIKHAIL

IAN-logo

4 weeks ago

·

Stayed 1 night

Desperately needs renovation. Perhaps it used to be a four-star hotel in the past, no longer, it looks outdated and very basic.
Desperately needs renovation. Perhaps it used to be a four-star hotel in the past, no longer, it looks outdated and very basic.

10

Rob

IAN-logo

Apr 21, 2026

·

Stayed 2 nights

The hotel was perfect for our needs, the staff were incredibly helpful and the location was great for visiting the centre of Madrid as the metro was 5/10 mins walk away. We were able to eat and drink locally too
The hotel was perfect for our needs, the staff were incredibly helpful and the location was great for visiting the centre of Madrid as the metro was 5/10 mins walk away. We were able to eat and drink locally too

10

Linda

IAN-logo

Apr 17, 2026

·

Stayed 1 night

Very friendly and helpful staff. Great to have shuttle bus. Rooms comfortable and great shower
Very friendly and helpful staff. Great to have shuttle bus. Rooms comfortable and great shower

Galeón, 25, Alameda de Osuna, Madrid, Spain

Location

With a stay at Sercotel Madrid Aeropuerto in Madrid (Barajas), you'll be within a 15-minute walk of El Capricho Park and Castillo de la Alameda. This hotel is 1 mi (1.5 km) from Juan Carlos I Park and 1.2 mi (1.9 km) from Fuente de la Concha.

El Capricho Park(0.7 miles)

Castillo de la Alameda(0.8 miles)

Juan Carlos I Park(0.8 miles)

Calle de Alcalá(1.1 miles)

Fuente de la Concha(1.3 miles)

Plenilunio Shopping Mall(1.3 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 23:59

Before 12:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Parking is available on-site and is covered. Guests must contact the property in advance to reserve parking. The fee for parking is EUR 25 per day.


A buffet breakfast is available daily from 7:00 AM to 11:00 AM for a fee of approximately EUR 15 per person.


The property allows pets in specific rooms only, with a maximum fee of EUR 30 per pet, per day. A pet deposit of EUR 100 per stay is also required. Service animals are exempt from fees.


Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early check-in is available for a fee of EUR 30, subject to availability, and late check-out is available for EUR 70, also subject to availability.


A complimentary roundtrip airport shuttle service is available at scheduled times. Guests should arrange the transfer with the property.

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities should be confirmed with the property directly.


The property is located in Madrid (Barajas), within a 15-minute walk of El Capricho Park and Castillo de la Alameda. It is approximately 1 mile from Juan Carlos I Park and 1.2 miles from Fuente de la Concha. The preferred airport is Adolfo Suarez Madrid-Barajas Airport, located 2.5 km away.


Yes, the property features a seasonal outdoor pool, which is open from June to September. Pool access is available from 9:30 AM to 8:30 PM.


Children are allowed at the property. The minimum age for children to stay for free is not specified, so guests should confirm specific policies directly with the property.


The property does not specify the availability of extra beds or cribs. Guests should contact the property directly to inquire about options for additional guests and any associated costs.


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