Is parking available at the property?

Self parking is available on-site for a fee of EUR 31.5 per night. Parking is limited, and height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee of approximately EUR 18 per person. Breakfast is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing and arrangements should be confirmed with the property directly.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Additional accessibility features may be available upon request.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Madrid, just a 3-minute walk from the National Prado Museum and 10 minutes by foot from Gran Via. It is also 0.6 miles from Puerta del Sol and 0.8 miles from Plaza Mayor.

What are the policies regarding children staying at the property?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Mercure Madrid Centro - 4-Star Hotel in Madrid

Average nightly price at Mercure Madrid Centro by month, last 12 months (USD)
Month	Average price
January	$214
February	$222
March	$238
April	$282
May	$285
June	$247
July	$184
August	$163
September	$327
October	$314
November	$240
December	$224

What guests think

At Mercure Madrid Centro, travellers highlight a superb central location by the Prado Museum and generally clean, comfortable rooms suited to city breaks, though some aspects draw criticism depending on expectations, room placement, and the specifics of each stay.

Many guests commend attentive, helpful staff, though a few report unhelpful interactions, occasional relocations to partner hotels, or slower check-in communication. Common drawbacks include poor sound insulation and spotty in-room Wi-Fi, plus mixed opinions on breakfast and limitations with on-site parking and small elevators. Expect a convenient base with strong location value and some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is limited and tight for larger cars, and several guests had to use off-site options.

Related guest reviews

6

Paul

Apr 1, 2024

·

Stayed 1 night

It’s an ok hotel. Clean enough but expensive considering there is no bar and you can hear people walking about above you.

8

MARIA ISABEL

Oct 22, 2023

·

Stayed 3 nights

Personal muy amable y localizacion estupenda. Para el precio que cuesta, deberia haber gym y servicio de habitaciones.

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10

Pedro Antonio

Jul 19, 2024

·

Stayed 2 nights

Trato exquisito por parte de todo el personal del hotel. Instalaciones funcionales y elegantes. Los únicos peros: el aislamiento de las habitaciones no es óptimo y se escucha mucho lo que pasa en los pasillos; la señal wifi a veces es débil. Por lo demás, totalmente recomendable. Repetiré.

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2

CHRISTIAN

May 27, 2024

·

Stayed 2 nights

Hôtel bien placé mais très mal insonorisé entre les chambres. Nous avons eu plusieurs voisins très bruyants donc réveillés très tôt et endormi tard. Nous avions réservé deux chambres avec des amis et ils ont eu le même problème que nous. Impossible de réserver le parking de l hôtel donc on nous a envoyé dans un autre hôtel en nous fournissant un plan. Beaucoup de rues étant en travaux l accès à ce parking est compliqué. Bref nous ne reviendrons pas dans cet hôtel.

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6

Charles

Aug 30, 2025

·

Stayed 1 night

Not a friendly staff and tiny elevators, but excellent location in the museum district.

6

Hugo

Jan 27, 2025

·

Stayed 2 nights

Funcionários apressados, chegamos de carro e apertamos botão de chamada da recepção, abriram o portão, após descermos todas malas desceu num funcionário para informar que eu não tinha reserva lá e que deveria tirar o carro da garagem. Insisti que era um mal entendido 3 vezes e tive de deixar minha família num frio de 1 grau esperando no subsolo para mostrar minha reserva e fazer check in. O mesmo funcionário sempre arrogante, havia uma sala com mesa como uma sala de reuniões nunca utilizada que após dois dias perguntei se poderia utilizar meun leptop ali, o mesmo funcionário respondeu que somente por 15 mintos, ríspido. Ou seja, completa falta de qualquer empatia.

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4

Renata

Jul 14, 2023

·

Stayed 2 nights

Péssimo, o hotel mais barulhento que já fiquei na vida. Acústica zero, barulho de portas, pessoas no corredor, aspirador de pó cedo, banheiro e quartos pequenos para o que se diz 4 estrelas. Diz que tem estacionamento, mas não, só tem 5 vagas e te mandam estacionar a duas quadras do hotel. Nunca mais.

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8

Nathalie

Aug 18, 2024

·

Stayed 1 night

Hôtel bien situé pour profiter de la ville à pied et possibilité de parking très appréciable 2e séjour mais cette fois-ci, un peu déçue par la chambre même si ce n’était que pour une nuit

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8

Beth

Aug 30, 2024

·

Stayed 2 nights

Nice facilities. Only problem is the Wi-Fi did not work on the 5th floor

4

David

May 11, 2024

·

Stayed 4 nights

Two things stood out at this hotel. We were advised in advance that there was limited parking. I assumed this meant few spaces, but it actually meant only small cars. We had to park a 10 minute walk away in a place that was really tight so I assume the Mercure would only accept dinky cars. If you are travelling in anything the same size or larger than an Audi Q3, your car won't be accepted into the car park. The second thing was the noise. We seemed to be assaulted by noise from all six sides. Every word from the adjoining rooms was clearly audible and noise from the corridors and outside was also loud. It's not an easy place to sleep in.

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Cleanliness

Cleanliness is frequently praised, with many noting spotless rooms and well-kept spaces. A few reviews mention sewer-like odours or some worn areas.

Related guest reviews

10

David

May 14, 2025

·

Stayed 5 nights

Room and entire hotel were spotlessly clean. Staff very attentive: we had a drain clog in our shower late at night and they moved us efficiently to another room. Location is perfect for Madrid museum visits -- directly across the Paseo from the Prado and 5-10 minute walks to the Thyssen and Reina Sophia. Lots of great restaurants within a 5-10 minute radius.

10

Evelyn

Nov 27, 2025

·

Stayed 5 nights

Location was fantastic for all we wanted to see and do. Our room was clean and the staff were friendly and helpful.

4

julio

Jan 7, 2024

·

Stayed 2 nights

La habitación olía fatal nos quejamos y no hicieron nada

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10

Diane

Sep 19, 2025

·

Stayed 5 nights

Great place to stay in the art triangle in Madrid. Close to Metro stations, art museums, Parque de el Retiro, Jardin Botanico, and a reasonable walk to the Plaza Mayor. Nice coffee shops in the area, too. Hotel was clean, quiet, and staff was very helpful with restaurant reservations and getting taxis. Not a fancy place, but reasonably priced and had everything we needed for a comfortable stay.

10

Eloy

Oct 23, 2023

·

Stayed 1 night

Very well situated. Good services. Absolutely clean

10

Stefano

Aug 18, 2023

·

Stayed 7 nights

Abbiamo alloggiato in questa struttura per una settimana per la nostra vacanza a Madrid. Siamo stati benissimo. L'albergo è comodo, pulito, silenzioso e il personale gentilissimo. Ottimi prodotti per la colazione e fantastica posizione per visitare la città a piedi. I ragazzi alla reception sono stati disponibilissimi a risolvere ogni tipondi richiesta. Davvero bravi tutti.

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6

Eric

Apr 4, 2024

·

Stayed 1 night

The location is ideal, across from Prado Museum and easy walk to Thyssen-Bornemisza. Sound insulation in rooms is zero from hall conversations and adjacent rooms. Facility appears worn and in need of renovation.

4

KARINA

Oct 21, 2025

·

Stayed 3 nights

The room smelled like sewer. Apparently this is a common thing in Spain due to old pipes. But the hotel needs to look into the issue since the smell was so bad. My room neighbors had the same issue. The hotel needs to invest more in their sewer system.

10

Lucero

Nov 29, 2025

·

Stayed 4 nights

Amazing Stay – Can’t Wait to Come Back! From the moment I walked in to check in until the moment I checked out, the staff was absolutely amazing. I had tons of questions about the city and getting around, and everyone was incredibly friendly, patient, and helpful. Their recommendations made exploring so much easier! My room was spotless, and housekeeping did a fantastic job throughout my stay. The amenities were great as well — everything I needed was right there. The location couldn’t have been better. It’s right in the middle of many popular tourist spots, all within walking distance, which made sightseeing super convenient. Overall, I had a wonderful experience and will definitely be staying here again!

10

Marcos

Jun 4, 2024

·

Stayed 4 nights

Hotel bem localizado, perto de vários pontos turísticos, muitos restaurantes próximo, com excelente atendimento e ótimo café da manhã.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable, with some spacious options, but many describe poor sound insulation and weak in-room Wi-Fi; some rooms feel small.

Related guest reviews

6

Dennis

Apr 17, 2024

·

Stayed 4 nights

The Hotel was well located and many attractions are within walking distance. The only downside for the hotel is very poor sound insulation. There is virtually no sound proofing. you can hear room doors closing at all hours and the door mechanism is very stiff that ensures everyone will need to slam their doors to shut it. You can hear the taps and WC from your neighbours and voices of people in the next room very clearly. if you have inconsiderate and noisy neighbours you will not get any sleep. So fellow travellers be warned. Otherwise, rooms are clean, staff very friendly and polite. Good breakfast for European standards.

10

Pedro Antonio

Jul 19, 2024

·

Stayed 2 nights

Trato exquisito por parte de todo el personal del hotel. Instalaciones funcionales y elegantes. Los únicos peros: el aislamiento de las habitaciones no es óptimo y se escucha mucho lo que pasa en los pasillos; la señal wifi a veces es débil. Por lo demás, totalmente recomendable. Repetiré.

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6

Lucas

Sep 13, 2022

·

Stayed 3 nights

Cama confortavel, boa localizacao. Chegamos 2 horas apos o horario de check in mas o quarto nao estava pronto. Pediram 5 minutos mas apos 30 minutos o quarto ja estava pronto e esqueceram de nos avisar. Alem disso, o isolamento acustico é pessimo, ouvimos todos os dias os vizinhos de cima caminhando e fechando as portas. O wifi funcionava muito mal dentro do quarto.

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2

CHRISTIAN

May 27, 2024

·

Stayed 2 nights

Hôtel bien placé mais très mal insonorisé entre les chambres. Nous avons eu plusieurs voisins très bruyants donc réveillés très tôt et endormi tard. Nous avions réservé deux chambres avec des amis et ils ont eu le même problème que nous. Impossible de réserver le parking de l hôtel donc on nous a envoyé dans un autre hôtel en nous fournissant un plan. Beaucoup de rues étant en travaux l accès à ce parking est compliqué. Bref nous ne reviendrons pas dans cet hôtel.

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8

Fabio

Jan 18, 2026

·

Stayed 4 nights

Equipe perfeita. Atenciosa, educada, fazendo de tudo para ajudar e ser agradável. Hotel bem localizado, perto do Prado e em área agradável e de fácil acesso ao centro e a estação de trem de Atocha. Quarto limpo e de bom tamanho. Café da manhã de ótima qualidade. O único problema é an internet que não acessa direito nos quartos, apesar de todas tentativas da equipe do hotel em melhorar o sinal.

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8

Beth

Aug 30, 2024

·

Stayed 2 nights

Nice facilities. Only problem is the Wi-Fi did not work on the 5th floor

6

Himanshu

Jun 18, 2024

·

Stayed 1 night

Nice small hotel close to the Prado museum. The staff was super friendly and helpful. The room was fine, just a little small. Walls are thin and there was a bit of a noise until late at night likely from outside the room since I was close to the elevator. Breakfast was decent. All in all nice place to stay if you are going to spend a lot of time at attractions like Prado and around.

6

Eric

Apr 4, 2024

·

Stayed 1 night

The location is ideal, across from Prado Museum and easy walk to Thyssen-Bornemisza. Sound insulation in rooms is zero from hall conversations and adjacent rooms. Facility appears worn and in need of renovation.

4

David

May 11, 2024

·

Stayed 4 nights

Two things stood out at this hotel. We were advised in advance that there was limited parking. I assumed this meant few spaces, but it actually meant only small cars. We had to park a 10 minute walk away in a place that was really tight so I assume the Mercure would only accept dinky cars. If you are travelling in anything the same size or larger than an Audi Q3, your car won't be accepted into the car park. The second thing was the noise. We seemed to be assaulted by noise from all six sides. Every word from the adjoining rooms was clearly audible and noise from the corridors and outside was also loud. It's not an easy place to sleep in.

2

Nimesh

Feb 22, 2023

·

Stayed 1 night

The good: the accommodation location is good and the staff friendly, clean hotel. Breakfast has a god wide range of options. The bad: this is not a 4 star hotel, it is more a hostel! Rooms are partly renovated, so some outdated closets and walls that you don’t see in the pictures. The worst part is how loud it is! I cour the people on all sides sneeze, laugh, walk, plug in phones, roll their suitcases, drop stuff, shower, flush the toilet, talk and even other activities. So I had someone check in last next door so they made noise untill 1.30 Am and had people check out early so I could hear them talking and showering at 5am! This is not Mercure brand worthy, the Ibis budget brand would be an insult to call it even that. Don’t stay here is my advice.

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Service

Service is widely praised as friendly and helpful, though some guests reported unhelpful interactions, slower check-in communication, or being relocated due to issues.

Related guest reviews

6

Sarah

Nov 18, 2023

·

Stayed 2 nights

When I arrived I was told, through the fog of my jetlag that several of their rooms had some type of water problem. They very nicely booked me in hotel Ibis Prado that turned out to be a very nice hotel...Im just curious if the knew of the problem before I arrived & could have warned me. But I gave them a 3 star because the front desk was helpful & hailed a cab for me.

6

BRUNO

Jun 29, 2024

·

Stayed 1 night

Único hotel da rede em que tive problema com atendimento da recém até hoje, atendimento péssimo e sem nenhuma gentileza, especialmente da funcionária Lorena, até porque no grupo havia idosos e 2 crianças pequenas. Chegamos 11:45h, Lorena nos disse que os 2 quartos reservados não estavam prontos, que somente após 14h. Voltamos do almoço 14:30, ela disse que somente 1 quarto estava arrumado e que em 5 minutos a "governanta" daria uma posição sobre o outro. Subimos para o quarto pronto, colocamos as malas e voltamos à recepção às 15h, pois todos queríamos tomar banho. Lorena nos disse que o 2o quarto seguia indisponível e que a "governanta" não havia liberado o quarto. Devido ao inconveniente, especialmente por ter crianças e idosos no grupo, pedi ao menos o late check out de 1h na saída, ao que ela disse que não seria possível. Pedi então a imediata liberação do quarto, ela tornou a repetir que "nada poderia fazer", o que nos obrigou a sair do hotel sem sequer tomar banho, etc. Atitude lamentável, sem sensibilidade e educação por parte do hotel.

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10

Evelyn

Nov 27, 2025

·

Stayed 5 nights

Location was fantastic for all we wanted to see and do. Our room was clean and the staff were friendly and helpful.

10

Heather

Mar 12, 2023

·

Stayed 2 nights

Quiet room, comfortable bed, outstanding customer service, generous buffet, and great location. Extra shout out to the front desk staff, but everyone I encountered was incredibly kind and helpful.

6

Christian

Aug 1, 2025

·

Stayed 1 night

El personal de recepción podría ser un poco más empatico con los huéspedes, más si tienen errores ellos y no los solucionan,

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10

Diane

Sep 19, 2025

·

Stayed 5 nights

Great place to stay in the art triangle in Madrid. Close to Metro stations, art museums, Parque de el Retiro, Jardin Botanico, and a reasonable walk to the Plaza Mayor. Nice coffee shops in the area, too. Hotel was clean, quiet, and staff was very helpful with restaurant reservations and getting taxis. Not a fancy place, but reasonably priced and had everything we needed for a comfortable stay.

2

Gabriela

Jun 29, 2024

·

Stayed 1 night

I did not get my room. I was moved to another hotel, and I paid the taxi.

10

José Manuel

Dec 5, 2022

·

Stayed 3 nights

Personal de recepción muy amable. Todo perfecto.

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6

Hugo

Jan 27, 2025

·

Stayed 2 nights

Funcionários apressados, chegamos de carro e apertamos botão de chamada da recepção, abriram o portão, após descermos todas malas desceu num funcionário para informar que eu não tinha reserva lá e que deveria tirar o carro da garagem. Insisti que era um mal entendido 3 vezes e tive de deixar minha família num frio de 1 grau esperando no subsolo para mostrar minha reserva e fazer check in. O mesmo funcionário sempre arrogante, havia uma sala com mesa como uma sala de reuniões nunca utilizada que após dois dias perguntei se poderia utilizar meun leptop ali, o mesmo funcionário respondeu que somente por 15 mintos, ríspido. Ou seja, completa falta de qualquer empatia.

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10

Lucero

Nov 29, 2025

·

Stayed 4 nights

Amazing Stay – Can’t Wait to Come Back! From the moment I walked in to check in until the moment I checked out, the staff was absolutely amazing. I had tons of questions about the city and getting around, and everyone was incredibly friendly, patient, and helpful. Their recommendations made exploring so much easier! My room was spotless, and housekeeping did a fantastic job throughout my stay. The amenities were great as well — everything I needed was right there. The location couldn’t have been better. It’s right in the middle of many popular tourist spots, all within walking distance, which made sightseeing super convenient. Overall, I had a wonderful experience and will definitely be staying here again!

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Location

Consistently central and walkable to the Prado and other museums, with easy access to Atocha and many restaurants and cafés.

Related guest reviews

10

Rosalinda A

Jan 8, 2025

·

Stayed 1 night

Great location, efficient, and kind staff. It’s in a safe and quiet area and there are a lot of good restaurants around.

10

Evelyn

Nov 27, 2025

·

Stayed 5 nights

Location was fantastic for all we wanted to see and do. Our room was clean and the staff were friendly and helpful.

10

Jerald

Apr 27, 2023

·

Stayed 3 nights

Very neat and clean. The location is iideal, 600 feet to the Prado Museum and walking distance to many more.

8

Fabio

Jan 18, 2026

·

Stayed 4 nights

Equipe perfeita. Atenciosa, educada, fazendo de tudo para ajudar e ser agradável. Hotel bem localizado, perto do Prado e em área agradável e de fácil acesso ao centro e a estação de trem de Atocha. Quarto limpo e de bom tamanho. Café da manhã de ótima qualidade. O único problema é an internet que não acessa direito nos quartos, apesar de todas tentativas da equipe do hotel em melhorar o sinal.

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10

Diane

Sep 19, 2025

·

Stayed 5 nights

Great place to stay in the art triangle in Madrid. Close to Metro stations, art museums, Parque de el Retiro, Jardin Botanico, and a reasonable walk to the Plaza Mayor. Nice coffee shops in the area, too. Hotel was clean, quiet, and staff was very helpful with restaurant reservations and getting taxis. Not a fancy place, but reasonably priced and had everything we needed for a comfortable stay.

10

Lindy

Jun 26, 2024

·

Stayed 2 nights

A great location in Madrid! We were pleasantly surprised with the beauty of Madrid!! Such lovely buildings and plenty of luscious green gardens…also many great bars and restaurants nearby!

10

nan mee

Aug 31, 2024

·

Stayed 3 nights

깔끔하고 깨끗한 숙소입니다. 프라도 미술, 레이나-소피아 미술관, 티센 보르네미사 미술관 등 미술관에 관심이 많았던 저희로서는 최고의 위치였습니다.

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10

Joseph

Mar 6, 2024

·

Stayed 1 night

Great location near Prado and comfortable.

8

Marie-France

Nov 24, 2025

·

Stayed 2 nights

Great location

10

Lynn

Jun 17, 2024

·

Stayed 2 nights

The check in process on the morning of 7 June was very smooth and the hotel attendants were helpful in storing our bags until our room was ready. We visited the Prada Museum across the street at 1000 and we were notified that the room was ready about 1200 which was much appreciated since we quite tired from our trip. The Junior Suite with 1 king bed was very nice with a good shower, tub and double sink with good lighting. The bed was very comfortable with excellent linens. The suite had a nice sitting room and a large balcony available through a sliding door. The room temperature was easy to adjust. The breakfast was very nice with lots of fresh fruit and a variety of other choices which we enjoyed. The coffee from the machine was fine but the portions were small requiring several trips to the machine. The hotel location was perfect for all the local museums and you are only one block of the Calle Jesus tapas area. We would definitely stay here again.

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Dining

Breakfast gets frequent praise for quality and variety, but some found it disappointing or poorly stocked, and coffee-machine portions were small.

Related guest reviews

10

Marco Antônio

Feb 16, 2026

·

Stayed 2 nights

Localization, breakfast and practicity

8

DEVIDAS

Apr 12, 2025

·

Stayed 4 nights

Close to the arts precinct, and we found some great restaurants in the surrounding streets. Breakfast was generous and there were a few different choices each day. Our stay was for 4 nights.

8

ELENIR T

Dec 16, 2025

·

Stayed 2 nights

O hotel tem bom quarto, muito boa cama, localização e atenção da equipe. Café da manhã é bem completo.

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6

Jane

Oct 27, 2025

·

Stayed 3 nights

Breakfast was very disappointing, poor quality cheese and cold meats, pastries, eggs and the coffee and milk were not good

10

Marcos

May 26, 2024

·

Stayed 1 night

Hotel muito bem localizado, funcionários atenciosos, tudo limpo, café da manhã excelente.

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10

Grecia

Dec 12, 2023

·

Stayed 1 night

rapido check in, el desayuno muy surtido y rico. buenas ubicación si volvería.

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10

ANN

Nov 3, 2024

·

Great property! The room was very spacious and comfortable, fantastic bathroom, lovely terrace. The breakfast was a little sub-par in terms of things not being well stocked but otherwise everything was perfect.

10

Kyoungmin

Mar 2, 2022

·

Stayed 1 night

매우만족. 위치 프라도미술관 길건너라 공항서 접근하기 좋아요. 조식 진짜 맛있습니다. 빵이 특히 훌륭합니다. 친절하구요.

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10

Lynn

Jun 17, 2024

·

Stayed 2 nights

The check in process on the morning of 7 June was very smooth and the hotel attendants were helpful in storing our bags until our room was ready. We visited the Prada Museum across the street at 1000 and we were notified that the room was ready about 1200 which was much appreciated since we quite tired from our trip. The Junior Suite with 1 king bed was very nice with a good shower, tub and double sink with good lighting. The bed was very comfortable with excellent linens. The suite had a nice sitting room and a large balcony available through a sliding door. The room temperature was easy to adjust. The breakfast was very nice with lots of fresh fruit and a variety of other choices which we enjoyed. The coffee from the machine was fine but the portions were small requiring several trips to the machine. The hotel location was perfect for all the local museums and you are only one block of the Calle Jesus tapas area. We would definitely stay here again.

10

Gary

May 15, 2025

·

Stayed 3 nights

Close to central sites. Staff was super friendly. Breakfast was excellent

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $339	5 $267	6 $291	7 $300
8 $241	9 $170	10 $412	11 $195	12 $423	13 $258	14 $258
15 $226	16 $228	17 $274	18 $225	19 $202	20 $356	21 $356
22 $167	23 $199	24 $251	25 $265	26 $200	27 $247	28 $266
29 $156	30 $177

Su	Mo	Tu	We	Th	Fr	Sa
		1 $177	2 $160	3 $168	4 $222	5 $331
6 $233	7 $177	8 $147	9 $148	10	11 $185	12 $296
13 $160	14 $160	15 $173	16 $151	17 $165	18 $185	19 $294
20 $151	21 $169	22 $169	23 $169	24 $185	25 $208	26 $251
27 $231	28 $253	29 $256	30 $309	31 $383

Mercure Madrid Centro

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About this property

Location

Room options

Room, 1 Double Bed

Junior Suite, 1 King Bed with Sofa Bed

Superior Twin Room, 1 Twin Bed

Room, 1 Twin Bed

Standard Room, 1 Double Bed with Sofa Bed

Twin Room, 1 Twin Bed

Guest reviews of Mercure Madrid Centro

Who stays here?

What guests think

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