Meliá Madrid Serrano

Name: Meliá Madrid Serrano
Address: Claudio Coello, 139, Castellana, Madrid, Spain, Madrid, Province Of Madrid, Spain
Rating: 8.7

"Delicious breakfast"

"Well located"

"Superb restaurant"

"Plenty of shopping options nearby"

"Accommodating staff"

Amenities

Parking
Airport shuttle
Restaurant
Swimming pool
Room Service
Tour Desk

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Property description

Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

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Guest reviews

8.7

Fabulous

Based on 1,659 verified reviews

Who stays here?

Business

36%

Couple

29%

Family

19%

Group

Solo

What guests think

AI-generated summary based on recent guest reviews

At Melia Madrid Serrano, travellers consistently praise the convenient Salamanca location near shops and restaurants and highlight the generous, tasty breakfast, while feedback on rooms, facilities, and service shows a more mixed picture with notable strengths and some recurring drawbacks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Carlos

Apr 10, 2026

Stayed 2 nights

Excelente hotel

Gustavo

Feb 15, 2026

Stayed 3 nights

The front reception staff was great and helpful. The door man were always willing to help…

Soha

Feb 14, 2026

Stayed 3 nights

Bad management

Joana

Feb 11, 2026

Stayed 1 night

The rooms do not have air conditioning in the Winter. They have central heating. The rooms were quite hot. I had to borrow a fan to try to sleep. The beds were quite small and not very comfortable.

Marco

Jan 23, 2026

Stayed 3 nights

Great spacious rooms.. if you can stay in Level rooms a super plus.. Great for families

Claudio Coello, 139, Castellana, Madrid, Spain

Location

A stay at Melia Madrid Serrano places you in the heart of Madrid, steps from U.S. Embassy and a 3-minute drive from Movistar Arena. This hotel is 1.6 mi (2.5 km) from Bernabéu Stadium and 1.7 mi (2.8 km) from Gran Via.

Paseo de la Castellana(0.1 miles)

Golden Mile(0.1 miles)

U.S. Embassy(0.1 miles)

ABC Serrano(0.3 miles)

El Corte Inglés(0.6 miles)

Hospital de La Princesa(0.6 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Nearby parking is available for EUR 32 per day, located approximately 656 feet away. Reservation is not required.

A buffet breakfast is available daily from 7 AM to 10:30 AM for a fee of approximately EUR 35 for adults and EUR 17.5 for children.

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Airport shuttle services are available, but specific pricing and arrangements should be confirmed directly with the property.

The property offers limited wheelchair accessibility, step-free entrances, and accessible facilities in public areas. However, specific features may vary, and it is advisable to confirm details prior to arrival.

The hotel is situated in the heart of Madrid, just steps from the U.S. Embassy and a 3-minute drive from Movistar Arena. It is approximately 1.6 miles from Bernabéu Stadium and 1.7 miles from Gran Via.

Yes, there is a seasonal outdoor pool available, operational from May 25 to September 10, with access from noon to 7:00 PM.

Children are welcome at the property, and kids can stay for free up to a certain age, which is not specified.

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