The Palace, a Luxury Collection Hotel, Madrid

The staff was very attentive and the room was beautiful.

Todo excelente

It’s a beautiful property but so outdated. I felt that most of the staff was completely “checked out” - pun intended. I had a simple request that I asked the concierge 3 nights in a row and not one time was it ever handled. I really just don’t get it. Half of the time our room was fully serviced and the other half not. Coffees not replenished, etc. Breakfast was probably the worst food I have ever had. The server could not understand our words for bread or toast, even when we used Spanish and made no attempt to ask for assistance or clarification. Just pretended the order was never made I guess. Baffling.

Great place to stay. A real 5 star hotel.

Best in town! Staff is always available to help and very kind and respectful