Is parking available at the hotel?

Self parking is available on-site for a fee of EUR 35 per day. Parking is limited, and a reservation may be required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately EUR 33 per person.

Are pets allowed at the hotel?

Pets are allowed at the hotel with a fee of EUR 50 per pet, per day, and a maximum charge of EUR 150 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer?

The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms. Additional details on specific accessibility features are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Madrid, just steps from Paseo de la Castellana and 8 minutes by foot from Bernabéu Stadium. It is 0.5 mi (0.8 km) from Plaza de Castilla and 3.4 mi (5.5 km) from the National Prado Museum.

What are the policies for guests staying with children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of EUR 60 per night, and advance request or confirmation may be required. Information about cribs is not provided.

The Westin Madrid Cuzco - 4 Star Hotel Stay

Average nightly price at The Westin Madrid Cuzco by month, last 12 months (USD)
Month	Average price
January	$260
February	$271
March	$294
April	$352
May	$338
June	$353
July	$187
August	$179
September	$463
October	$446
November	$367
December	$251

What guests think

Travellers praise the convenient location near Cuzco metro and the Bernabéu, modern and comfortable rooms, and friendly, welcoming staff at The Westin Madrid Cuzco, with many also noting overall cleanliness and a well-kept feel throughout the property.

Breakfast is widely liked, and several reviews compliment the on-site restaurant and bar. Drawbacks noted by some include street or connecting-door noise, an open bathroom in one room, a very firm bed or low water pressure, and occasional hiccups at check-in or breakfast service. Overall, expect a comfortable, well-located stay suited to business and leisure.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

A well-liked bar is mentioned in multiple reviews, and guests describe the property as well maintained; there’s little feedback on other amenities, with one comment noting expensive parking.

Related guest reviews

10

Roland

Jun 30, 2022

·

Stayed 5 nights

Angenehme Atmosphäre, moderne Ausstattung, freundliches Personal

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10

Mariana

Jan 4, 2025

·

Stayed 12 nights

Estuvimos 12 días en el hotel y todo fue increíble, el servicio espectacular, el desayuno muy rico, la limpieza de las habitaciones increíble. Por último el restaurante y bar también buen servicio y comida/bebidas. Por último me gustaría agradecer al personal de Front Desk que siempre estuvo atento a nuestras necesidades, incluso Félix un compañero de ahí me ayudó a decorar el cuarto para mi familia! Gracias por todo

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8

Peter

Dec 29, 2025

·

Stayed 1 night

Zimmer sauber, Top Bar, freundliches Personal,

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10

Pedro Jose

Nov 5, 2023

·

Stayed 2 nights

Este hotel es fantástico, bien situado, buen trato. Pero el aparcamiento me parece un poco caro.

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10

Geoff

Mar 24, 2025

·

Stayed 3 nights

Excellent hotel, has everything you ever need

8

PAUL

Feb 15, 2023

·

Stayed 1 night

La atencion y amabilidad del equipo de recepción es notable! el hotel esta en muy buen estado y excelente ubicación para negocios

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10

juan fernando serrrano

Apr 20, 2024

·

Stayed 1 night

Recien reformado, está muy bien

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10

JOSE MANUEL MARTIN

Feb 27, 2022

·

Stayed 1 night

Muy buena ubicación, personal agradable. Instalaciones bien cuidadas y muy limpias

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6

Ole

Sep 22, 2023

·

Stayed 3 nights

My experience is a little biosed, because on one side I really liked the place, but on the other I didn't seep. Hotel condition was okay, it was clean, friendly staff, gym was nice, fast elevators, the breakfast nice, restaurant with very good food and selection of drinks, the area nice, very easy access to taxi, shops and restaurant. But a hotel at this class shouldn't have problems with e.g water pressure, so it drops when other rooms turns on their water, stains/spots on the couch and a bed, which I found was impossible to sleep in, as it was extremely hard - and it moved around on the floor at the slighsts movement. Never had such experience in a hotel - so I don't know if it was me or the bed, but for 3 days I didn't sleep well. Will I visit again - not likely - perhaps another room with a better bed.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews highlight very clean rooms and common areas, with housekeeping often praised; isolated issues include a missed shampoo restock and a stained sofa.

Related guest reviews

10

Victoria

Jul 5, 2023

·

Stayed 2 nights

Me gusto mucho todo, eso es lo que uno necesita de un hotel, cama cómoda, toallas buenísimas grandes, limpio, excelente

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8

Peter

Dec 29, 2025

·

Stayed 1 night

Zimmer sauber, Top Bar, freundliches Personal,

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8

Gerardo

Apr 18, 2022

·

Stayed 1 night

Hotel limpio, el desayuno es mejor que el tipico desayuno americano, gran variedad de fruta, pan, platillos todo muy bien.

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8

Ibrahim

Oct 31, 2025

·

Stayed 2 nights

Great hotel and location near the Santiago Bernabeu. Clean and tidy hotel. Washroom did not have a door which is weird. Stayed with my daughter at the Westin Cuzco to watch the Classico. Had to leave the room when my daughter or I had to shower.

10

Brandon

Sep 1, 2025

·

Stayed 1 night

Very clean and nice hotel. Close to the metro, too.

8

Ting Ting Annie

Feb 13, 2023

·

Stayed 3 nights

There was no shampoo in my room throughout my 3 nights' stay. I know I could call housekeeping and ask for it but I think it should be the basic for the staff to check all amenities every time they cleaned the room. Nevertheless, the hotel was overall good.

8

RICARDO

Oct 26, 2022

·

Stayed 6 nights

He estado varias veces en el AC Cuzco. Las habitaciones muy cómodas, Amas de llaves muy pendientes del cliente.

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10

TOMOYUKI

Apr 24, 2024

·

Stayed 2 nights

清潔

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10

JOSE MANUEL MARTIN

Feb 27, 2022

·

Stayed 1 night

Muy buena ubicación, personal agradable. Instalaciones bien cuidadas y muy limpias

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6

Ole

Sep 22, 2023

·

Stayed 3 nights

My experience is a little biosed, because on one side I really liked the place, but on the other I didn't seep. Hotel condition was okay, it was clean, friendly staff, gym was nice, fast elevators, the breakfast nice, restaurant with very good food and selection of drinks, the area nice, very easy access to taxi, shops and restaurant. But a hotel at this class shouldn't have problems with e.g water pressure, so it drops when other rooms turns on their water, stains/spots on the couch and a bed, which I found was impossible to sleep in, as it was extremely hard - and it moved around on the floor at the slighsts movement. Never had such experience in a hotel - so I don't know if it was me or the bed, but for 3 days I didn't sleep well. Will I visit again - not likely - perhaps another room with a better bed.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, comfortable, and sometimes spacious, with one suite noted as large. Some guests reported noise (street or via connecting doors), plus isolated mentions of an open bathroom layout, a very firm bed, and fluctuating water pressure.

Related guest reviews

10

Roland

Jun 30, 2022

·

Stayed 5 nights

Angenehme Atmosphäre, moderne Ausstattung, freundliches Personal

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10

Victoria

Jul 5, 2023

·

Stayed 2 nights

Me gusto mucho todo, eso es lo que uno necesita de un hotel, cama cómoda, toallas buenísimas grandes, limpio, excelente

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4

Benjamin

Oct 14, 2023

·

Stayed 1 night

I got a room with a connection door, means I heard every single word of my neighbors in the night! Unacceptable for a 200€ room!

10

Miguel Ángel

Jul 10, 2023

·

Stayed 3 nights

Me ha sorprendido muy positivamente. He estado muy cómodo.

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8

Ibrahim

Oct 31, 2025

·

Stayed 2 nights

Great hotel and location near the Santiago Bernabeu. Clean and tidy hotel. Washroom did not have a door which is weird. Stayed with my daughter at the Westin Cuzco to watch the Classico. Had to leave the room when my daughter or I had to shower.

10

claus

Apr 28, 2025

·

Stayed 3 nights

Lækkert hotel tæt på metrostation og Bernabeo Stadion. Lækkert værelse og god service hele vejen rundt. Jeg kommer tilbage snart

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10

Lisa

Feb 15, 2026

·

Stayed 1 night

Check in was quick, friendly and faultless. Reception team member explained all relevant information and made us feel welcome. Room was bigger than expected and furnished in a light, modern and comfortable style. We stayed here to go to a football match at the Bernabéu, after reading the hotel is 10 minutes walk away. It was a maximum of 10 minutes, very easy walk and so convenient for the stadium. The hotel met or exceeded expectations, excellent value considering the location and quality.

10

EMMA

Jul 8, 2023

·

Stayed 1 night

Habitaciones muy modernas y muy bien equipadas.

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10

Mukesh

Jul 12, 2025

·

Stayed 4 nights

Helpful and friendly staff, great room (corner suite was large with a comfortable pull-out sofa bed), and a really delicious breakfast. Location is about 20-25 min from many common destinations. We didn’t use metro but there was a main stop right nearby. Safe area even late at night.

6

Ole

Sep 22, 2023

·

Stayed 3 nights

My experience is a little biosed, because on one side I really liked the place, but on the other I didn't seep. Hotel condition was okay, it was clean, friendly staff, gym was nice, fast elevators, the breakfast nice, restaurant with very good food and selection of drinks, the area nice, very easy access to taxi, shops and restaurant. But a hotel at this class shouldn't have problems with e.g water pressure, so it drops when other rooms turns on their water, stains/spots on the couch and a bed, which I found was impossible to sleep in, as it was extremely hard - and it moved around on the floor at the slighsts movement. Never had such experience in a hotel - so I don't know if it was me or the bed, but for 3 days I didn't sleep well. Will I visit again - not likely - perhaps another room with a better bed.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Guests frequently describe staff as friendly and helpful; however, a few note missteps at check-in or baggage, and breakfast service feeling busy or impolite at times.

Related guest reviews

2

Linda

Sep 29, 2025

·

Stayed 1 night

So noisey, the street noise woke me up multiple times a night. Checkin and baggage drop off were like it was their 1st day on the job. The breakfast staff were grumpy and insulting.

10

Mariana

Jan 4, 2025

·

Stayed 12 nights

Estuvimos 12 días en el hotel y todo fue increíble, el servicio espectacular, el desayuno muy rico, la limpieza de las habitaciones increíble. Por último el restaurante y bar también buen servicio y comida/bebidas. Por último me gustaría agradecer al personal de Front Desk que siempre estuvo atento a nuestras necesidades, incluso Félix un compañero de ahí me ayudó a decorar el cuarto para mi familia! Gracias por todo

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10

Giorgio

Nov 24, 2025

·

Stayed 6 nights

Amazing hotel in the center of Madrid, it was a long time since I found a place where the stuff from first to last were so amicable, helpful and always with the best willing to make you feel welcome! Thanks!

10

Alan

Oct 16, 2023

·

Stayed 5 nights

Staff very friendly and helpful. Great location for our trip, and loads of options for eating at night.

10

Samuel

Jul 29, 2024

·

Stayed 1 night

Amazing staff

8

Ting Ting Annie

Feb 13, 2023

·

Stayed 3 nights

There was no shampoo in my room throughout my 3 nights' stay. I know I could call housekeeping and ask for it but I think it should be the basic for the staff to check all amenities every time they cleaned the room. Nevertheless, the hotel was overall good.

8

RICARDO

Oct 26, 2022

·

Stayed 6 nights

He estado varias veces en el AC Cuzco. Las habitaciones muy cómodas, Amas de llaves muy pendientes del cliente.

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10

Lisa

Feb 15, 2026

·

Stayed 1 night

Check in was quick, friendly and faultless. Reception team member explained all relevant information and made us feel welcome. Room was bigger than expected and furnished in a light, modern and comfortable style. We stayed here to go to a football match at the Bernabéu, after reading the hotel is 10 minutes walk away. It was a maximum of 10 minutes, very easy walk and so convenient for the stadium. The hotel met or exceeded expectations, excellent value considering the location and quality.

8

PAUL

Feb 15, 2023

·

Stayed 1 night

La atencion y amabilidad del equipo de recepción es notable! el hotel esta en muy buen estado y excelente ubicación para negocios

Translate

10

Mukesh

Jul 12, 2025

·

Stayed 4 nights

Helpful and friendly staff, great room (corner suite was large with a comfortable pull-out sofa bed), and a really delicious breakfast. Location is about 20-25 min from many common destinations. We didn’t use metro but there was a main stop right nearby. Safe area even late at night.

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AI-generated summary based on recent guest reviews

Location

Praised for being next to Cuzco metro and within walking distance of the Bernabéu, with many restaurants nearby; some note it’s 20–25 minutes from popular central sights.

Related guest reviews

10

Andrew

Apr 11, 2023

·

Stayed 1 night

Very nice hotel in good location at great price.

10

Yunfei

Oct 11, 2024

·

Stayed 6 nights

Great location. Close to metro station. Lots of restraunants nearby.

10

Alvaro

Nov 1, 2023

·

Stayed 2 nights

Hotel location is very convenient as it's just in front of Cuzco subway station. From there, practically all of Madrid's attraction are reachable. Room are very comfortable and staff is friendly. This is a strongly recommended hotel.

8

Ibrahim

Oct 31, 2025

·

Stayed 2 nights

Great hotel and location near the Santiago Bernabeu. Clean and tidy hotel. Washroom did not have a door which is weird. Stayed with my daughter at the Westin Cuzco to watch the Classico. Had to leave the room when my daughter or I had to shower.

10

claus

Apr 28, 2025

·

Stayed 3 nights

Lækkert hotel tæt på metrostation og Bernabeo Stadion. Lækkert værelse og god service hele vejen rundt. Jeg kommer tilbage snart

Translate

10

Lisa

Feb 15, 2026

·

Stayed 1 night

Check in was quick, friendly and faultless. Reception team member explained all relevant information and made us feel welcome. Room was bigger than expected and furnished in a light, modern and comfortable style. We stayed here to go to a football match at the Bernabéu, after reading the hotel is 10 minutes walk away. It was a maximum of 10 minutes, very easy walk and so convenient for the stadium. The hotel met or exceeded expectations, excellent value considering the location and quality.

8

PAUL

Feb 15, 2023

·

Stayed 1 night

La atencion y amabilidad del equipo de recepción es notable! el hotel esta en muy buen estado y excelente ubicación para negocios

Translate

10

Mukesh

Jul 12, 2025

·

Stayed 4 nights

Helpful and friendly staff, great room (corner suite was large with a comfortable pull-out sofa bed), and a really delicious breakfast. Location is about 20-25 min from many common destinations. We didn’t use metro but there was a main stop right nearby. Safe area even late at night.

8

Fiorenzo

Apr 25, 2022

·

Stayed 3 nights

Posizione molto buona

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10

Tele VVD

Feb 25, 2026

·

Stayed 2 nights

Mjy lindo hotel y gran ubicación.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for taste and variety, and the restaurant and bar receive positive comments; downsides include high breakfast pricing and occasional understaffing or rudeness, with difficulty ordering eggs mentioned once.

Related guest reviews

2

Linda

Sep 29, 2025

·

Stayed 1 night

So noisey, the street noise woke me up multiple times a night. Checkin and baggage drop off were like it was their 1st day on the job. The breakfast staff were grumpy and insulting.

10

Mariana

Jan 4, 2025

·

Stayed 12 nights

Estuvimos 12 días en el hotel y todo fue increíble, el servicio espectacular, el desayuno muy rico, la limpieza de las habitaciones increíble. Por último el restaurante y bar también buen servicio y comida/bebidas. Por último me gustaría agradecer al personal de Front Desk que siempre estuvo atento a nuestras necesidades, incluso Félix un compañero de ahí me ayudó a decorar el cuarto para mi familia! Gracias por todo

Translate

8

Peter

Dec 29, 2025

·

Stayed 1 night

Zimmer sauber, Top Bar, freundliches Personal,

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8

Kazuo

Apr 11, 2023

·

Stayed 1 night

朝食ブッフェが美味しかった

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8

Gerardo

Apr 18, 2022

·

Stayed 1 night

Hotel limpio, el desayuno es mejor que el tipico desayuno americano, gran variedad de fruta, pan, platillos todo muy bien.

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10

ZHU-EN, JOEL

May 29, 2023

·

Stayed 6 nights

The place is very convenient if you are looking for a place to stay near the CBD. However, i think they are a bit understaffed cos in the morning you can see at breakfast that the waiters are really busy. It would be good if they have a US Style Egg station for breakfast. Although they have different types of eggs on the menu for breaktast, I could not manage to order one for the whole week i was there.

10

Abraham

Sep 18, 2023

·

Stayed 2 nights

Really good ubication, really close to the stadium and you can find a lot of places to eat or drink, also the restaurant from the hotel was really good, the service in general,

10

Ricardo

Sep 26, 2022

·

Stayed 2 nights

Perfect for a business or leisure stay. Only complain was the price for the breakfast

10

Mukesh

Jul 12, 2025

·

Stayed 4 nights

Helpful and friendly staff, great room (corner suite was large with a comfortable pull-out sofa bed), and a really delicious breakfast. Location is about 20-25 min from many common destinations. We didn’t use metro but there was a main stop right nearby. Safe area even late at night.

6

Ole

Sep 22, 2023

·

Stayed 3 nights

My experience is a little biosed, because on one side I really liked the place, but on the other I didn't seep. Hotel condition was okay, it was clean, friendly staff, gym was nice, fast elevators, the breakfast nice, restaurant with very good food and selection of drinks, the area nice, very easy access to taxi, shops and restaurant. But a hotel at this class shouldn't have problems with e.g water pressure, so it drops when other rooms turns on their water, stains/spots on the couch and a bed, which I found was impossible to sleep in, as it was extremely hard - and it moved around on the floor at the slighsts movement. Never had such experience in a hotel - so I don't know if it was me or the bed, but for 3 days I didn't sleep well. Will I visit again - not likely - perhaps another room with a better bed.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9 $296	10 $335	11 $356	12 $695	13 $334	14 $207
15 $170	16 $225	17 $397	18 $957	19 $298	20 $519	21 $220
22 $165	23 $204	24 $476	25 $310	26 $546	27 $182	28 $182
29 $175	30 $182

Su	Mo	Tu	We	Th	Fr	Sa
		1 $200	2 $200	3 $175	4 $182	5 $182
6 $182	7 $166	8 $175	9 $202	10 $180	11 $175	12 $176
13 $167	14 $172	15 $256	16 $189	17	18 $166	19 $166
20 $166	21 $172	22 $167	23 $167	24 $172	25 $172	26 $167
27 $166	28 $182	29 $195	30 $252	31 $291

The Westin Madrid Cuzco

Prices for The Westin Madrid Cuzco

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Corner

Premium Room, 1 King Bed, Tower

Suite, 1 King Bed, Corner

Deluxe Room, 1 King Bed

Deluxe Room, 2 Twin Beds

Suite, 1 King Bed with Sofa Bed

Guest reviews of The Westin Madrid Cuzco

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Madrid Cuzco

Considering this hotel for your Madrid trip?

Prices for upcoming dates