Sercotel Gran Hotel Conde Duque
Property description
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. Additional features at this Art Deco hotel include babysitting (surcharge), gif...
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Guest reviews
8.4
Very good
Based on 3,351 verified reviews
Who stays here?
Business
23%
Couple
37%
Family
19%
Group
10%
Solo
9%
What guests think
AI-generated summary based on recent guest reviews
At Sercotel Gran Hotel Conde Duque, travelers highlight a quiet, well-connected location near the metro, generally spotless rooms, and friendly, helpful staff, while noting some dated features, thin walls, and occasional maintenance hiccups such as elevator or hot‑water issues.
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8
Kevin
Mar 12, 2026
·
Stayed 1 night
Very nice
Very nice
4
Benedict
Feb 20, 2026
·
Stayed 1 night
Lots of disturbing noises from water pipes during the night make it difficult to sleep. Otherwise, it's an extremely clean and tidy hotel with helpful staff.
Lots of disturbing noises from water pipes during the night make it difficult to sleep. Otherwise, it's an extremely clean and tidy hotel with helpful staff.
10
Sheetal
Jan 15, 2026
·
Stayed 1 night
Courteous staff, clean rooms, good view
Courteous staff, clean rooms, good view
6
Lina
Jan 5, 2026
·
Stayed 5 nights
The room had terrible sound insulation. I could literally hear conversations in the room next door, as well as every time the guests above me used the shower, bathroom, or ran the water. On top of that, I could hear cleaning staff in the hallways and other noises throughout the day. I stayed 5 nights and didn’t have a single good night’s sleep. The mattress made things worse. It was extremely uncomfortable, with noticeable indentations on both sides, creating a raised “mountain-like” effect in the middle. And the pillows were a whole different story. One was super thin, paper thin, and the other was too thick! The room itself was uncomfortably small. There was no space to open my luggage except on the desk, which I had to constantly move things around on whenever I needed the surface. The closet was tiny, and the room lacked basic amenities I would expect from a 4-star hotel, such as an iron and ironing board, hot water kettle, and coffee machine. I was also surprised by the hotel’s welcome message, which essentially warned guests not to trust the cleaning staff and advised that all valuables be kept in the safe. For a 4-star hotel, this felt very off-putting. Overall, I don’t think the stay was worth the price. On a positive note, the location is fantastic. There’s a metro station just 5 minutes away, the city center is walkable in 20–25 minutes, and there are plenty of convenience stores and restaurants nearby.
The room had terrible sound insulation. I could literally hear conversations in the room next door, as well as every time the guests above me used the shower, bathroom, or ran the water. On top of that, I could hear cleaning staff in the hallways and other noises throughout the day. I stayed 5 nights and didn’t have a single good night’s sleep. The mattress made things worse. It was extremely uncomfortable, with noticeable indentations on both sides, creating a raised “mountain-like” effect in the middle. And the pillows were a whole different story. One was super thin, paper thin, and the other was too thick! The room itself was uncomfortably small. There was no space to open my luggage except on the desk, which I had to constantly move things around on whenever I needed the surface. The closet was tiny, and the room lacked basic amenities I would expect from a 4-star hotel, such as an iron and ironing board, hot water kettle, and coffee machine. I was also surprised by the hotel’s welcome message, which essentially warned guests not to trust the cleaning staff and advised that all valuables be kept in the safe. For a 4-star hotel, this felt very off-putting. Overall, I don’t think the stay was worth the price. On a positive note, the location is fantastic. There’s a metro station just 5 minutes away, the city center is walkable in 20–25 minutes, and there are plenty of convenience stores and restaurants nearby.
10
Andrew
Jan 2, 2026
·
Stayed 2 nights
A comfortable stay at the heart of Madrid.
A comfortable stay at the heart of Madrid.
Plaza del Conde Valle Suchil, 5, Arapiles, Madrid, Spain
Location
A stay at Sercotel Gran Hotel Conde Duque places you in the heart of Madrid, within a 15-minute walk of Gran Via and Plaza de España - Princesa. This hotel is 2.2 mi (3.6 km) from National Prado Museum and 2.3 mi (3.6 km) from Plaza Mayor.
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