Name: Hotel Urban, a Small Luxury Hotel of the World
Address: Carrera San Jerónimo, 34, Huertas, Madrid, Community of Madrid, Spain, Madrid, Community of Madrid, ES
Price range: $348–$1,314 per night
Rating: 9.03

What guests think

At Hotel Urban, a Small Luxury Hotel of the World, travellers consistently praise the central location, striking design, and especially the exceptionally friendly, attentive staff, while noting some drawbacks like noise between rooms, small rooftop pool, and a basic gym.

Guests frequently commend overall cleanliness and the quality of breakfast, cocktails, and the on‑site Michelin‑star restaurant. Rooms feel stylish and comfortable, though some are small or dim, with creaking wood floors, limited soundproofing, and occasional maintenance or Wi‑Fi issues. Expect a polished boutique experience with vibrant common areas and thoughtful touches.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Rooftop and lobby bars and the terrace are popular, and valet parking with EV charging is available. Several reviews note the rooftop pool is small or occasionally closed, and the gym is limited (no treadmill) with few loungers and sometimes loud music.

Related guest reviews

8

Richard

Nov 12, 2024

·

Stayed 6 nights

Pool and Gym Facilities are poor for a five star hotel.

10

Robert

Sep 28, 2025

·

Stayed 1 night

Both the Rooftop and Lobby Bar were wonderful. reception staff and Concierge were very helpful!

10

Shaun

May 14, 2023

·

Stayed 2 nights

Excellent location, delightful helpful staff, comfortable rooms, elegant decor, lovely rooftop bar Unfortunately swimmiing pool out of action

10

Steven

Jul 15, 2023

·

Stayed 4 nights

Great location, friendly staff and excellent roof top bar

6

James

Jun 2, 2025

·

Stayed 3 nights

Hotel looked lovely, service was great. However very disappointed they didn’t open roof top pool until day we left considering it was 34 degrees outside. Room was very small and noisy being on level 1, and the TV would not connect and work.

8

J A

Jul 28, 2025

·

Stayed 7 nights

Comfortable hotel but small rooms, especially for this expensive rate (300 per night). Nice smell in the hotel when entering. Breakfast is great and quick, I do think they should add boiled eggs. Fruit is plentiful + some a la carte options. Pool is nice but small but comfortable. Lots of seating around the rooftop. I do think an iron should always be available in the room. Overall, a nice stay.

10

Eduardo

Dec 9, 2025

·

Stayed 2 nights

Staff extremamente prestável e simpático. Serviço de vallet irrepreensível, com possibilidade de carregamento do carro elétrico.

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10

Joycette

Feb 4, 2024

·

Stayed 5 nights

Hotel urban is a nice boutique hotel. The BEST thing it has is its service. Everyone is incredible nice and attentive, super detailed oriented and available to give you recommendations and make reservations for your. The room was comfortable and clean. Bed was comfortable. a/c had some issues but nothing that ruined my stay. Theres a small bar with very good drinks, and a michelin stared restaurant. Its location is great, about 8 min walk to Puerta del Sol, 10 min to Gran Via. Many restaurant options near by. Great shopping in the area. The only thing i did not love wss the gym, its basically a closet and doesn’t have a treadmill. Recommend signing up for breakfast it is delicious and coffee is amazing. Highly highly recommend.

8

Guillaume

Aug 4, 2023

·

Stayed 5 nights

Très bel établissement 5 étoiles d’une propreté et d’un confort exemplaires, son emplacement en centre ville est un magnifique atout incontestable. Le personnel, tout particulièrement en salle du petit déjeuner, pour l’entretien des chambres et celui en roof top, est très professionnel et prend soin des clients de manière exceptionnelle. Petits points faibles : climatisation en chambre un peu bruyante pour un 5 étoiles, musique répétitive et beaucoup trop forte au très beau roof top qui gêne les échanges et la sérénité de l’endroit, piscine étriquée où les règles du respect collectif ne sont pas assurées (notamment avec les enfants), le personnel à l’accueil moins chaleureux et accompagnant que le reste du personnel Malgré cela, un établissement qui mérite sa belle découverte

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10

Jean-Philippe

Jul 17, 2023

·

Stayed 2 nights

Service impeccable. Piscine très petite et peu de transats pour en profiter. Petit déjeuner sublime Chambres binen équipées et bien insonorisées Emplacement en plein centre permettant de tout visiter à pieds

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Cleanliness

Cleanliness and housekeeping earn frequent praise, with many describing rooms and public areas as very clean. A few guests reported mildew, dusty displays, or drainage issues.

Related guest reviews

10

Paula

Oct 27, 2025

·

Stayed 3 nights

Pleasant staff. Very clean. Great location.

10

Maria

Dec 22, 2024

·

Stayed 1 night

Great Location. Clean, contemporary hotel. Nice art pieces everywhere.

10

Thuy

Apr 20, 2023

·

Stayed 3 nights

Beautiful hotel, clean, walkable to restaurants, bars, shopping…etc. nice staffs. It is truly 5 star. The only issue we had, early in the morning we could hear cleaning staff outside and sometime we could hear the neighbour guest. For that reason, we grade it 9/10 instead of 10/10. I would recommend it to family and friends.

10

Gabriela

Aug 2, 2025

·

Stayed 3 nights

Limpio, muy céntrico pero en un lugar tranquilo. Personal amable. Mi hija disfrutó la piscina. Me hospedaría de nuevo. Decoración interesante.

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8

Takis

Sep 4, 2023

·

Stayed 3 nights

Convenient location, very professional and friendly staff an a clean property. The only negative is that most of the rooms have no counter space and the hotel is a little dark although it is very obvious that it was built using upscale material

6

Marla

Oct 25, 2023

·

Stayed 4 nights

We were so disappointed with the hotel Urban. Considering that it’s rated 5* and the price was steep - we expected a lot more! The rooms need renovating - lighting was poor - floors creaked - the sink and shower did not drain properly and they were not clean - there was mildew. We complained but management felt our complaints were unwarranted.

10

Juan

Nov 30, 2025

·

Stayed 3 nights

La habitación siempre impecable el personal siempre muy atento y amables Todo en excelencia

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8

Guillaume

Aug 4, 2023

·

Stayed 5 nights

Très bel établissement 5 étoiles d’une propreté et d’un confort exemplaires, son emplacement en centre ville est un magnifique atout incontestable. Le personnel, tout particulièrement en salle du petit déjeuner, pour l’entretien des chambres et celui en roof top, est très professionnel et prend soin des clients de manière exceptionnelle. Petits points faibles : climatisation en chambre un peu bruyante pour un 5 étoiles, musique répétitive et beaucoup trop forte au très beau roof top qui gêne les échanges et la sérénité de l’endroit, piscine étriquée où les règles du respect collectif ne sont pas assurées (notamment avec les enfants), le personnel à l’accueil moins chaleureux et accompagnant que le reste du personnel Malgré cela, un établissement qui mérite sa belle découverte

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4

Jessica

Dec 23, 2022

·

Stayed 3 nights

The cleaning staff and doormen at this hotel could not be more helpful. But the property itself is long overdue refurbishment! Our room was not sound proofed - my mornings started by waking to the sound of our neighbour making morning phone calls. The artworks in the atrium are thick with dust. The gym does not have a treadmill. The helpful staff made the stay as nice as possible, but hotel is not the luxury experience advertised.

8

Angela

Sep 22, 2023

·

Stayed 3 nights

Rooms were clean and well stocked with necessary amenities, hotel was in a good location, however you could hear noise coming through the walls/ceiling which was unpleasant

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Rooms

Rooms are stylish and comfortable, but feedback varies: some are small or dark with creaking wood floors and limited soundproofing, and there are occasional maintenance or Wi‑Fi problems. Others found them spacious with comfortable beds.

Related guest reviews

8

Maria Edilene

Jan 21, 2026

·

Stayed 2 nights

A localização é excelente, porém os quartos são antigos, com piso de madeira rangendo e o armário de roupas mal cheiroso. Os corredores são bonitos, a recepção da mesma forma, e deveriam seguir o mesmo padrão na parte interna dos quartos. Funcionários muito gentis e prestativos, que deixaram a estadia mais agradável.

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10

Abboud

Aug 16, 2025

·

Stayed 3 nights

Superbe hôtel Personnel très serviable et très agréable. Petit bémol sur l’insonorisation des chambres. En effet on entendait facilement soit l’extérieur soit les chambres adjacentes.

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8

Sabine

Sep 18, 2023

·

Stayed 4 nights

Wir konnten das Zimmer welches im Hinterhof war und ständig ein dröhnendes Geräusch war tauschen gegen ein Zimmer im 1. Stock wo es kein Tageslicht gab. Beim Öffnen des Fensters konnten wir meistens den Küchengeruch wahrnehmen. Alles in allem war das Hotel ganz in Ordnung.Lage sehr gut und Sauberkeit ok. Die Zimmer sind schon ein wenig in die Jahre gekommen und der dunkle Stil muss einem gefallen.

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10

Maria

Apr 16, 2025

·

Stayed 1 night

The design and room’s interiors was nice and peaceful, modern and elegant. Staff was excellent

6

Olivia

May 26, 2023

·

Lovely hotel but room very dark. Staff was very unresponsive to major issue with Wi-Fi.

6

James

Jun 2, 2025

·

Stayed 3 nights

Hotel looked lovely, service was great. However very disappointed they didn’t open roof top pool until day we left considering it was 34 degrees outside. Room was very small and noisy being on level 1, and the TV would not connect and work.

8

J A

Jul 28, 2025

·

Stayed 7 nights

Comfortable hotel but small rooms, especially for this expensive rate (300 per night). Nice smell in the hotel when entering. Breakfast is great and quick, I do think they should add boiled eggs. Fruit is plentiful + some a la carte options. Pool is nice but small but comfortable. Lots of seating around the rooftop. I do think an iron should always be available in the room. Overall, a nice stay.

10

Mohammad

Jun 9, 2024

·

Stayed 2 nights

The interior design is wonderful. The wood in room floor is all sctatched, probably from luggage, not the best choice for flooring of a hotel room.

10

Helga

Nov 12, 2023

·

Stayed 3 nights

Everything was great. I really liked the hotel, the staff, the bar at the lobby. It was clean and comfortable. Rooms are a bit dark

8

Angela

Sep 22, 2023

·

Stayed 3 nights

Rooms were clean and well stocked with necessary amenities, hotel was in a good location, however you could hear noise coming through the walls/ceiling which was unpleasant

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Service

Service stands out for friendly, attentive, and proactive staff, helpful concierge recommendations, and thoughtful gestures. Occasional complaints cite slow or unhelpful responses at reception, delayed check‑in, or room assignment issues.

Related guest reviews

8

Adam

May 8, 2023

·

Stayed 3 nights

Check in time was almost 30 minutes after 15:00 Room type wasn’t what we reserved and the stuff wasn’t helpful to resolve it Safe in the room wasn’t working at all. Need to be replaced- something that was supposed to be checked before receiving the room

10

Johan

Jan 27, 2024

·

Stayed 1 night

Excellent staff!! Great location.

6

Tobias

Jan 2, 2026

·

Stayed 5 nights

Der var relativt meget larm på hotellet grundet dårlig lydisolering. Derudover var servicen generelt ikke særligt god særligt i receptionen. God morgenmad, men et hotel der generelt godt lige kunne bruge en kærlighånd. Fin placering

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10

Judith

Dec 29, 2025

·

Stayed 3 nights

In this hotel the staff makes the real difference! Extremely helpful, knowledgeable, great recommendations for restaurants and instant help with making reservations. After being confronted with other very disrespectful hotel guests they helped us instantly and offered compensation without even having to ask. Lili, Lydia, Paula, Alba and all others from the doorman to the breakfast staff….. you make the fifth star to this lovely hotel. We highly recommend and would definitely stay again

10

Yvonne

Oct 27, 2023

·

Stayed 3 nights

Super friendly and professional staff. The best of the best. Beautiful rooms. We will come back for sure.

10

susan

Aug 29, 2023

·

Stayed 3 nights

Loved Hotel Urban. The staff is amazing, so friendly. Everywhere is beautifully decorated and so clean. My room was large, such a comfortable bed with loads of pillows, large tv, nice mini bar fridge. Bathroom was spacious, and loved that there was a bathtub with the rainfall shower. Large windows, good A/C, very quiet, great walkable location. The pool and rooftop bar were super nice also. I highly recommend this hotel!

10

Hector

Aug 17, 2025

·

Stayed 2 nights

Amazing Hotel, with great location and nice amenities. Staff was super nice and helpful.

10

Pablo

Aug 3, 2025

·

Stayed 1 night

Service was amazing. Hard to match.

10

Ady

Mar 8, 2024

·

Stayed 3 nights

All the areas of the Hotel are exquisitely decorated and wonderful spaces to just be present in. The service is excellent and staff are amazing.

10

Jordan

Oct 3, 2025

·

Stayed 1 night

Hotel Urban is a fantastic hotel! Walking distance to Gran Via, Puerta del Sol and the Prado Museum. Upscale, chic & clean. Most importantly the staff is absolutely amazing, Lydia and Lydia were super friendly and helpful. Sadly I only stayed one night but will be back, in the future.

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Location

Consistently praised central, walkable location close to major museums, shopping, and sights. Convenient base for exploring Madrid on foot.

Related guest reviews

10

Paula

Oct 27, 2025

·

Stayed 3 nights

Pleasant staff. Very clean. Great location.

10

Jessica

Jun 28, 2024

·

Stayed 3 nights

Good location

10

Joan

Jun 8, 2025

·

Stayed 2 nights

Hotel cómodo, con todos los servicios y espacios para trabajar y descansar. Ubicación perfecta cerca del Barrio de las Letras y de Atocha pero sin el bullicio de otras ubicaciones Atención impecable

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10

Dolores

Jul 5, 2024

·

Stayed 3 nights

Beautiful hotel. Great location. We walked to everything.

10

valois

Aug 10, 2025

·

Stayed 3 nights

Great location!

10

Boris

Jun 8, 2025

·

Stayed 3 nights

Great location. All major museums and city centre within walking distance. Hotel Reception staff very helpful.

10

Hector

Aug 17, 2025

·

Stayed 2 nights

Amazing Hotel, with great location and nice amenities. Staff was super nice and helpful.

10

Jillian

Mar 14, 2023

·

Stayed 2 nights

This hotel is amazing! Would highly recommend staying here if you are in Madrid. The building is incredible, the staff was phenomenal. It was one of the best hotel experiences I have had. Location could not be better and value for money is unmatched.

10

Rosa

Oct 26, 2023

·

Stayed 1 night

Fantastic all around. A1 location.

10

Thomas

Jan 12, 2023

·

Stayed 19,367 nights

Great location. Most sights within walking distance. Hotel is upscale super clean and staff was very helpful with restaurant suggestions walking directions etc.

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Dining

Breakfast is often described as excellent, and both the lobby and rooftop bars are popular. Many guests highlight the on‑site Michelin‑star restaurant; a few mention limited bar snacks or difficulty accessing the restaurant.

Related guest reviews

10

Robert

Sep 28, 2025

·

Stayed 1 night

Both the Rooftop and Lobby Bar were wonderful. reception staff and Concierge were very helpful!

10

stephen

Feb 12, 2023

·

Stayed 3 nights

Fantastic boutique hotel in perfect location, All staff are fantastic, breakfast outstanding as was cocktail bar

10

cristina

Feb 1, 2025

·

Stayed 2 nights

Tiene un excelente bar pero debería de servir más entradas o appetizer

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10

Cristina

Sep 17, 2024

·

Stayed 2 nights

Very nice hotel, attentive staff, cozy terrace ( try lubina ceviche, so good!) and breakfast buffet excellent!

10

Christopher

Sep 25, 2023

·

Stayed 4 nights

A perfect hotel for exploring Madrid. Staff were excellent and a complimentary glass of cava on arrival was well received. Food at terrace and cebo both top rated. Do try Glass by Sips the cocktail bar the drinks are amazing. Definitely will be returning.

10

Antonio

Nov 5, 2025

·

Stayed 3 nights

Hotel con extraordinaria ubicación, el edificio y sus habitaciones son en sí un museo. El diseño se ve en todos los detalles. Habitaciones espaciosas y personal muy atento y esmerado, Las habitaciones tienen buen tamaño y el baño y la ducha estupendos. El restaurante para desayunar, excepcional, tanto servicio como en alimentos. La única consideración que me pareció un poco decepcionante es que después de reservar 17 noches para mí y para mi familia, pedí el cambio de una sola habitación en una de las noches para un día posterior y la respuesta de la gerencia fue negativa –quizás el contrato les daba la razón (porque reservé sin derecho a cambios), pero el sentido común, no.

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8

J A

Jul 28, 2025

·

Stayed 7 nights

Comfortable hotel but small rooms, especially for this expensive rate (300 per night). Nice smell in the hotel when entering. Breakfast is great and quick, I do think they should add boiled eggs. Fruit is plentiful + some a la carte options. Pool is nice but small but comfortable. Lots of seating around the rooftop. I do think an iron should always be available in the room. Overall, a nice stay.

10

Eduardo

Nov 3, 2023

·

Stayed 4 nights

The hotel was amazing. Staff was very welcoming. Design of hotel is very cool. Restaurant in lobby, Cebo, is top notch. Will be back!!

10

Stephanie

Jul 20, 2023

·

Stayed 2 nights

Wow! I loved staying at this hotel. The amenities were gorgeous, with a Michelin rated restaurant in the lobby. Walking distance to so many tourist musts like la Plaza Mayor & Cardamomo flamenco. Perfect location for anyone wanting to experience the best of Madrid. The staff was so lovely and sweet from the bellhops to the reception staff. We will definitely be back

10

Nikolaus

May 9, 2025

·

Stayed 4 nights

Dieses Hotel ist sehr gepflegt und hat einen super freundlichen Service und sehr hilfsbereite aufmerksame Angestellte. Es ist sehr zentral gelegen, sodass man zu Fuß die wichtigsten Orte gut erreichen kann. Die Bar ist toll geführt mit feinen Cocktails und sehr charmantem Service. Coole Stimmung und Atmosphäre.

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Month	Average price
January	$237
February	$230
March	$268
April	$337
May	$351
June	$322
July	$252
August	$212
September	$351
October	$381
November	$315
December	$262

Su	Mo	Tu	We	Th	Fr	Sa
				1 $467	2	3 $542
4 $464	5 $648	6 $1,201	7 $1,181	8 $464	9 $514	10 $672
11 $378	12 $396	13 $396	14 $418	15 $443	16 $465	17 $458
18 $362	19 $387	20 $387	21 $388	22 $728	23 $1,314	24 $809
25 $629	26 $593	27 $371	28 $348	29 $371	30 $379	31 $387

Hotel Urban, a Small Luxury Hotel of the World

Prices for Hotel Urban, a Small Luxury Hotel of the World

Monthly average prices

About this property

Location

Room options

Double Superior Duplex Single Use

Double Superior

Junior Suite Single Use

Double Superior Single Use

Loft Suite

Duplex

Junior Suite

Suite

Duplex Business

Double Superior Duplex

Suite Single Use

Guest reviews of Hotel Urban, a Small Luxury Hotel of the World

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Urban, a Small Luxury Hotel of the World

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Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $388	21 $420	22	23 $436	24 $490	25 $671	26 $885
27 $364	28 $421	29 $450	30 $613