NH Collection Madrid Eurobuilding

Gym amazing. Food really good too. Room was nicely appointed and good value.

The hotel is adequate in terms of rooms and breakfast, but it does not justify the price. The cancellation and modification policy, as well as the staff’s handling of it, are utterly disappointing, so I will not be returning. Please note that if you wish to use the spa, there is an additional charge of approximately €36.

The hotel charged for additional beds and breakfasts that were not clearly disclosed n the booking terms on hotels.com. At check-in, under confusing circumstances (including reservation errors on the hotel's side), adjustments were made without a witten quotation or clear confirmation of total costs. Although some fees were paid at check-in, further charges were added at check-out without informed consent. This raises concerns about undisclosed pricing and lack of transparent authorization.

The hotel is undeniably huge, with an impressive and ostentatious physical structure. However, despite its size and apparent luxury, the overall experience was disappointing. It feels like the hotel is primarily focused on profit rather than on guest comfort or service quality. The level of personal service leaves a lot to be desired. My room had several basic infrastructure issues that should be simple to fix but clearly are not treated as a priority. The bathroom drain was loose, the shower finishing was poorly installed, and the sink was clogged. These are fundamental maintenance problems that should not exist in a hotel of this category. Additionally, although the reservation was for two guests, the room was set up for only one person. There was just one bathrobe, one pair of slippers, and a single bathroom amenities kit. Everything was provided individually, which meant we constantly had to request replacements and basic items that should have been available from the beginning. The bathroom amenities themselves were also a major disappointment. The shampoo, conditioner, soap, and body lotion were all of very poor quality, which significantly detracted from the overall experience and is not what one would expect from a hotel of this size and positioning. I also placed an order that reached the reception, but it was simply ignored and returned without any explanation or follow-up. To make matters worse, the room phone was not working, and the hotel made no effort to fi

The location is away from the old town. I personally prefer the old town area. But the room is spacious and clean. Breakfast is standard buffet and has all we need.