Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee. Children aged 6 and younger eat free breakfast.

Does the property allow pets?

Pets are allowed with a fee of PHP 2000 per pet, per night. Service animals are exempt from this fee.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available for a fee of PHP 3168 per vehicle (one-way, maximum occupancy 2). Guests must contact the property 72 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility may vary.

Where is the property located in relation to key landmarks?

The property is centrally located in Makati, within a 5-minute drive of Greenbelt Shopping Mall and Bonifacio High Street. It is 3.4 miles from SM Mall of Asia and 8.9 miles from SM North EDSA.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, with access from 6:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children aged 6 years old or younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of PHP 2500 per night, and advance request or confirmation is required for availability.

Ascott Makati Hotel in Makati, Philippines

Average nightly price at Ascott Makati by month, last 12 months (USD)
Month	Average price
January	$122
February	$121
March	$127
April	$120
May	$121
June	$130
July	$142
August	$139
September	$125
October	$121
November	$128
December	$134

What guests think

At Ascott Makati, travellers praise the unbeatable location beside Glorietta and generally friendly, attentive staff, while many rooms are spacious with kitchens and laundry, making it a convenient base for shopping, families, and longer stays.

However, numerous guests describe dated furnishings and maintenance issues, plus patchy Wi‑Fi, limited TV channels, and hard mattresses. Cleanliness feedback is mixed: many find rooms spotless, but several report roaches, occasional bedbug bites, mildew, and musty or stale odors. Facilities draw praise for the pool and gym, yet access can be awkward due to construction, confusing entrances, elevator changes, and sporadic outages or broken features like the jacuzzi or restaurant air‑conditioning. Breakfast and on‑site dining receive warm service reviews but range from excellent to limited or overpriced; expect a convenient, city‑center stay with variable room condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and gym are well liked, but access can be inconvenient due to construction, elevator changes, and confusing parking; occasional outages or broken features (e.g., jacuzzi, restaurant A/C) are reported.

Related guest reviews

8

Veronica

Aug 19, 2025

·

Stayed 1 night

Air-conditioning in the restaurant was broken. Construction made it difficult to access the lobby entrance.

10

Wesley

Feb 5, 2023

·

Stayed 2 nights

If you are going to be staying in Makati and would like to have the best customer service in Manila and the NCR, then book a stay at the Ascott. We were so pleased with the ease of parking and check in. Take the elevator down to the ground level and the entrance to the mall is only 20 feet or so to your left. The hotel is in very nice condition and the amenities are above average. I have not stayed at a hotel with a nicer gym. The complimentary breakfast should be a gold medal winner for the variety, quality, and speed of service. The real stars at the Ascott are the staff. I have never had such good service in Manila or the NCR. Cathy and the other staff members serving during breakfast top the list of greats at the Ascott. We used to live in BGC and it is normally our place to stay when we visit the NCR, but not anymore. The Ascott has won us over.

10

Jose Ricardo

Aug 11, 2025

·

Stayed 1 night

Good experience, easy check in and basketball court ready

8

Kasper Thing

Nov 9, 2025

·

Stayed 5 nights

All in all good hotel with excellent breakfast and pool. Some lift buttons don’t work and I would like microwave in the room.

6

Laurise

Jul 24, 2025

·

Stayed 2 nights

The hotel was ok. We didnt have cable the entire stay, but they allowed us to screen mirror with our phones. There were too much construction going on around the area that made the hotel lobby hard to find.

8

Belinda

Feb 26, 2025

·

Stayed 1 night

Just some wearing down on the facility. Jacuzzi not working at time of stay

10

James

Mar 17, 2025

·

Stayed 2 nights

The staff were all very welcoming, friendly and ready to assist. The pool was a lot of fun, we had 3 kids and they had a blast. Property is very conveniently located to great shopping and great food options.

8

Rick

Mar 31, 2025

·

Stayed 3 nights

Staff was great…experience was memorable..room was spacious..my only gripe is changing elevators from ground floor then getting on another elevator to get to the room..everyone and everything was good…would stay there again.

8

Jhayne

Feb 13, 2023

·

Stayed 1 night

The parking for Ascott is not clear. We parked at Basement 2 (B2), when we should be parking at Basement 3 (B3) so we paid for overnight parking when it should be free. Also, when I checked out I asked the staff to validate my parking ticket. I was told to go down to the basement. Level 6 elevator took us down to level B3 (basement 3) only. We got there and there was a reception desk so I again asked to validate my ticket and was told to go to the security. I was looking for security and couldn't find one. I went upstairs to where the car is parked on B2 and then head towards exit. We got to the exit and they won't let us out until we show a voucher from Ascott. I asked them to call Ascott so they can validate our stay. The cashier did not have the ability to call so she called on the supervisor who informed us that we should have parked on B3. There was no sign that Ascott guests should park on B3 else we would have parked there. There was only one cashier so by the time we left there was a long line of cars. Very inefficient process. Let me know if you are able to communicate this with Ascott and if they solve the issue. Thanks.

2

Richard

Oct 8, 2024

·

Stayed 9 nights

Bathroom bidet leaking in the middle of the night and flooded the entire room. Imagine waking up to go to the bathroom and slippers were wet with toilet water. Room I was moved to was so dirty that window dusty, including the nightstand wherein you can write your name in the dust. Also day of checkout no elevator was working and I had to walk down the stairs, they had some sort of a drill wherein no electricity from 11pm to 5:30am but was supposed to have one elevator working. I mentioned to them of my early checkout but staff were indifferent to the guests dilemma. I’ve been staying in this hotel almost 1-2x’s / year for the past 10 years and I was letting them off of their inadequacies bec I like the friendly staff and its location, but this is the last straw!!!! I will write in every reviews and let them know of the worst experience I had in this hotel.

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Cleanliness

Many guests find rooms clean, but reports of roaches, flies, occasional bedbug bites, mildew, dust, and musty or stale odors appear; housekeeping sometimes misses items, though issues are often addressed when raised.

Related guest reviews

10

Julie

Apr 18, 2024

·

Stayed 3 nights

Shower could have been cleaned better. There was mildew in some of the areas. However, overall experience was great.

2

hana

Jul 4, 2025

·

Stayed 8 nights

We had the 2 bedroom suite room. Upon check in there were flies. On the 2nd day we found roaches in the main bathroom. Took a picture to show front desk. When calling the front desk, Charlene (char) from guest services had the worst attitude. I asked to be connected to front desk 4 times and finally had to go down to speak to front desk directly. All the other staff such as the security, bellhop, housekeeping and restaurant staff were the best. We probably won’t be staying at the makati location next time. The manager really needs to have a talk with Charlene about her abrasive attitude.

6

Marian

May 8, 2025

·

Stayed 1 night

Cockroaches came out of the sink in the washroom

8

lourdes

Sep 19, 2024

·

Stayed 2 nights

The room initially provided had a musky odor, after informing the front desk they gave me another room right away. The front desk personel, Vanessa, was very accommodating. I had a restful weekend stay before my long flight back home. I would stay in this hotel again, due to the convenience of eveything in close proximity for my needs, shopping and dining.

4

Lindsay

Dec 29, 2025

·

Stayed 14 nights

The lobby looked exceptional, but once we got to our room (1903) it was pretty old and needs renovation. We had roaches in our room and noticed this after unpacking Reached out to the front desk and they sent a technician that sprayed and searched for other roaches. The manager offered us a different room but we had already started unpacking since we were staying for 2 weeks.

6

Rolando

Nov 14, 2023

·

Stayed 3 nights

Stinky room

2

Richard

Oct 8, 2024

·

Stayed 9 nights

Bathroom bidet leaking in the middle of the night and flooded the entire room. Imagine waking up to go to the bathroom and slippers were wet with toilet water. Room I was moved to was so dirty that window dusty, including the nightstand wherein you can write your name in the dust. Also day of checkout no elevator was working and I had to walk down the stairs, they had some sort of a drill wherein no electricity from 11pm to 5:30am but was supposed to have one elevator working. I mentioned to them of my early checkout but staff were indifferent to the guests dilemma. I’ve been staying in this hotel almost 1-2x’s / year for the past 10 years and I was letting them off of their inadequacies bec I like the friendly staff and its location, but this is the last straw!!!! I will write in every reviews and let them know of the worst experience I had in this hotel.

10

Lester

Jul 10, 2025

·

Stayed 1 night

Very nice staff and the place was very nice and clean.

8

Marris

Feb 16, 2024

·

Stayed 2 nights

Overall it’s a great place to stay, the only thing is my niece got bitten by bed bugs that resulted to swollen eyelids and some on her forehead and on her ear lobes. The rest are good.

8

ARIEL

Oct 31, 2025

·

Stayed 1 night

Super clean, big room, all staff were helpful

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Rooms

Suites are often spacious and well equipped with kitchens and laundry, but many note dated décor and fixtures, limited TV, patchy Wi‑Fi, firm beds, and occasional AC or bathroom quirks.

Related guest reviews

10

Mary Ann

Jan 20, 2025

·

Stayed 1 night

Very spacious and price is just right, prime location for shopping just next door to Glorietta 4 awesome. Everything you need is in the hotel except a kettle. They have coffee maker brilliant but I am a tea lover ☺️ that’s was the only missing. Could I have one next time please☺️

10

Gregg

Jun 9, 2024

·

Stayed 4 nights

The room was phenomenal. Very large with a kitchen and laundry. The people working there were all extremely polite and professional from the door staff to the lobby workers and front desk people. Definitely would stay there the next time I spend time in Manila.

4

Scott

Oct 31, 2024

·

Stayed 2 nights

The room was large but needs an update. The shower was in a tub that didn’t drain well and the water was warm but not hot. TV channels were limited and mostly local.

8

Emily

Jul 14, 2024

·

Stayed 2 nights

Beautiful area and 3 bedroom 4 bathroom with maid quarters in the heart of Makati. We arrived early and was hoping for early check in but they were not able to accommodate. The front desk staff was nice but not as friendly compared to all the other 5 hotels we stayed at in Manila. The actual suite we booked though was beyond gorgeous. It had enough space to accommodate our family of 6 but could sleep 8. It was clean, had washer/dryer in unit. The kitchen was large and had everything we needed. We would definitely stay here again.

10

David

Jul 5, 2025

·

Stayed 1 night

Very nice 2 bedroom suite. Water kanteen dispenser in the room was very nice addition.

8

Jackson

Feb 17, 2025

·

Stayed 4 nights

Ascott was very nice with great customer service. Disappointed in cooking utensils, water heater for coffee didnt work, sink and shower and bathroom had issues draining, shower did not get very hot but sinks did, old tv's without access to netflix, etc. Rest of experience was great, comfortable rooms, and great house keeping service.

10

Marvin

Jun 9, 2024

·

Stayed 3 nights

Great location, convenient. Very ample space for a family in the suites

8

Ruth

Sep 21, 2025

·

Stayed 2 nights

Room thermostats old and worn out difficult to adjust temperature

6

shawn

Dec 12, 2025

·

Stayed 2 nights

It was tired, wifi came and went. The place needs a make over. The entrance situation is bad. Great if you want to do shopping. Very helpful staff

10

Glenn

Nov 17, 2025

·

Stayed 2 nights

Mattress is little too hard and room amenities is quite old and some even damaged

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Service

Service is widely described as friendly, attentive, and efficient, with smooth check‑ins and helpful staff; some guests, however, faced delayed check‑ins, miscommunication, or occasional rudeness/inconsistency.

Related guest reviews

8

Veronica

Aug 19, 2025

·

Stayed 1 night

Air-conditioning in the restaurant was broken. Construction made it difficult to access the lobby entrance.

4

James

Dec 10, 2022

·

Stayed 19,325 nights

Frustrated after traveling for 20 hrs our room was not ready by check in. No apology or offer to set us up somewhere in the meantime just waiting in the lobby for some hours.

10

William

Mar 10, 2024

·

Stayed 2 nights

The check in was fast and friendly. The employees are so helpful. The room was clean with a comfortable bed. The sound proof room was great for sleeping. The air conditioning worked great. Shopping and restaurants next door. Wonderful place to stay when visiting Makati.

2

hana

Jul 4, 2025

·

Stayed 8 nights

We had the 2 bedroom suite room. Upon check in there were flies. On the 2nd day we found roaches in the main bathroom. Took a picture to show front desk. When calling the front desk, Charlene (char) from guest services had the worst attitude. I asked to be connected to front desk 4 times and finally had to go down to speak to front desk directly. All the other staff such as the security, bellhop, housekeeping and restaurant staff were the best. We probably won’t be staying at the makati location next time. The manager really needs to have a talk with Charlene about her abrasive attitude.

4

Eddie

Jul 8, 2024

·

Stayed 1 night

Paid for a night at 2pm night checked in. Made me wait 2 hours in the lobby for my room. Ginally checked in at 4pm. Got to the room wifi did not work. Had to get thst fixed, had to wait another hour for that as well. Basically spent alot of money to wait around when these things are suppose to be seamless. Love the individual people here but service as a whole is horrible

10

Maria

Feb 15, 2025

·

Stayed 3 nights

Amazing experience. Nice location. Good customer service. A complimentary one hour late check out was arranged by Jenny and Kaye from the front desk. Also, made it easy to cancel our last night stay.

10

Olivia

Jul 31, 2025

·

Stayed 1 night

Ascott Makati did not disappoint. Despite being located in an area with loads of other hotels nearby, Ascott is competitive in a good way and it's strengths lie in providing a quick and seamless check-in, which you don't find in most hotels, plus the staff are genuinely helpful and friendly. The unit is clean, quiet and is well-supplied with items you would need for a good stay. There is drinking water, washing liquid and detergent for laundry. These litttle things make you appreciate the hotel even more. It is umbeatable when it comes to proximity to shops and restaurants. I would definitely stay again in Ascott Makati.

10

Ester

Mar 14, 2024

·

Stayed 3 nights

Staff are helpful, courteous & polite. Close to shopping, dining. Special mention to our buffet servers, Jake & Kenneth. Will definitely stay here again & will recommend to friends & family.

2

Aprilyn

May 13, 2023

·

Stayed 2 nights

Horrible experienced to celebrate my bday. It's not worth of money, time as well as peace of mind. Front desk should be the key to invite more guess instead of giving a fake smiles. My 1st BAD experienced through out my years of travel in all over the world. Inside staff like waiters/servers, housekeeping, swimming pool staff & all securities are the people who do all the hard work to maintain this hotel stand still in the business. Uniforms employees showed BUT only laziness, negative & toxicity attitude to ruin your day..LOOKS are nothing if you had a rotten personality.

10

Stuart

Feb 24, 2025

·

Stayed 3 nights

We had an excellent stay at the Ascott. Staff were very polite and helpful. Our room was clean and comfortable. Centrally located in Makati.

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Location

Excellent central spot beside the Glorietta/Greenbelt malls with easy access to shopping, dining, and transport; a few note traffic and construction making the entrance less straightforward.

Related guest reviews

10

Rosalinda

Mar 11, 2025

·

Stayed 2 nights

You really can’t beat the location of this hotel, it is right in the middle of the Glorietta/Ayala/Greenbelt area of Makati with endless shopping and dining options.

8

Hassan

Mar 4, 2024

·

Stayed 8 nights

Hotel location is excellent. A lot of shopping malls, shops and amenities are nearby. The main negative issues is the entrance of the hotel as you have to go through two different elevator to reach the lobby otherwise everything is perfect.

8

lilibeth

Mar 8, 2023

·

Stayed 2 nights

Close to shops

10

Angelo

Mar 31, 2025

·

Stayed 1 night

Close to everything.

10

Carmen

Apr 19, 2024

·

Stayed 3 nights

Have been staying in Ascot for the past 9 years. Will keep going back. Great location and well connected to all the big shopping malls, SM, Glorietta, Landmarks and Ayala Malls. The room is very comfortable and I always feels at home when I stayed there.

6

Laurise

Jul 24, 2025

·

Stayed 2 nights

The hotel was ok. We didnt have cable the entire stay, but they allowed us to screen mirror with our phones. There were too much construction going on around the area that made the hotel lobby hard to find.

8

Pablo Benvenuto

May 22, 2024

·

Stayed 2 nights

Too much traffic on the vicinity

10

Michael

Feb 28, 2025

·

Stayed 4 nights

Good comfortable and in a good location. The hotel is attached to a large mall. Making it very convenient.

10

DAVID

Sep 27, 2025

·

Stayed 3 nights

Just around Glorieta. Did not use poll as we were mostly chatting, dining and shopping with cousins and nieces.

10

James

Sep 25, 2025

·

Stayed 1 night

Rooms and staff were wonderful. Right across street from the malls. Breakfast buffet was well stocked. Drinking glasses in kitchen would be nice

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Dining

Breakfast and the on‑site restaurant earn praise for quality and warm service, but several guests found the buffet limited, repetitive, or pricey; occasional warm dining rooms and unavailable menu items noted.

Related guest reviews

8

Veronica

Aug 19, 2025

·

Stayed 1 night

Air-conditioning in the restaurant was broken. Construction made it difficult to access the lobby entrance.

6

Aladino

Aug 29, 2023

·

Stayed 9 nights

Employees are courteous. Downside: dining and reception areas are warm - unpleasant to stay in those locations

10

Herman

Jun 13, 2023

·

Stayed 5 nights

Closed to everything There’s not much breakfast selections. Very expensive breakfast buffet to add extra guest. 900 pesos per person costly and not much selection to choose from the buffet.

8

Kasper Thing

Nov 9, 2025

·

Stayed 5 nights

All in all good hotel with excellent breakfast and pool. Some lift buttons don’t work and I would like microwave in the room.

10

JOANN

Sep 12, 2023

·

We thoroughly enjoyed our stay at Ascott Makati. It really felt like our home away from home. The friendliness and professional service was consistent througout our stay. The breakfast was also good and offered a variety of options. Very attentive service. The pool was so clean and inviting. Highly recommenedds!

10

Dennis

Aug 20, 2025

·

Stayed 4 nights

⭐️⭐️⭐️⭐️⭐️ Every time my girlfriend and I stay at the Ascott Makati, we make it a point to dine at Mesclun—and each visit just keeps getting better. The food is consistently excellent, but what truly sets this place apart is the service. A special thank you to Jimmy and Chef Pau, who always go above and beyond to make every meal memorable. Jimmy’s warm hospitality and professionalism make us feel right at home, while Chef Pau’s creativity and passion shine through in every dish she prepares. It’s rare to find a restaurant where you feel more like family than guests, but that’s exactly the experience Mesclun delivers. We look forward to coming back again and again whenever we’re in Makati. Highly recommended!

10

Larry

Jun 3, 2024

·

Stayed 2 nights

Love the Ascott except the breakfast not a lot of variety like the Dusit Thani

6

Joan

Dec 29, 2022

·

Stayed 19,355 nights

Nice staff. Walking distance to malls and shopping. Repetitive breakfast. Few selections. Boring pool. Dated rooms.

10

James

Sep 25, 2025

·

Stayed 1 night

Rooms and staff were wonderful. Right across street from the malls. Breakfast buffet was well stocked. Drinking glasses in kitchen would be nice

6

Dale

May 17, 2024

·

Stayed 1 night

This hotel offers a premium experience. Check in/out desks are not what the average hotel offers. The desks offer a more unique experience for the guest with most of the time eye level service, no matter how tall or short you are. The only disadvantage to this is, there aren't many staff working, so wait times can soar. The restaurant on site is delicious and the prices comparable to that of local competition: Chilies, TGI Friday's, etc. Sadly, some menu items don't seem to be available all of the time. The service is exceptional no matter how many guest fill the tables. Breakfast buffet is decent. but, in my opinion overpriced for what was served. With the mall just downstairs, finding something to fill your belly is easy enough. The swimming pool is a decent size and the middle hits about 5ft. A refreshing swim is nice after a long day. The outdoor hot tub can easily fit 10 people. Its giant, and the heat makes it very relaxing. The rooms are typically small. They do offer larger rooms for a higher price, but there is enough room to get around. The temperature on the shower does not exceed that of the hot tub. -Which is somewhat disappointing. The bed is the only extreme downfall to this hotel. It was hard as a rock. I think the carpet on the floor offers more give. In just 1 night, I had dislodged my Sacrum. The hotel in general would have won me for a future stay, but I cannot come back because of the bed.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $165	16 $156	17 $154
18 $141	19 $150	20 $182	21 $439	22 $259	23 $132	24 $128
25 $128	26 $155	27 $155	28 $157	29 $156	30 $133	31 $130

Su	Mo	Tu	We	Th	Fr	Sa
1 $128	2 $151	3 $151	4 $163	5 $161	6 $134	7 $119
8 $124	9 $149	10 $142	11 $160	12 $152	13 $129	14 $126
15 $133	16 $364	17 $364	18 $364	19 $312	20 $126	21 $119
22 $136	23 $158	24 $158	25 $163	26 $158	27 $126	28 $126
29 $133	30 $160

Ascott Makati

Prices for Ascott Makati

Monthly average prices

About this property

Location

Room options

Deluxe Studio (Twin)

Deluxe Studio

Premier Studio, 2 Twin Beds, Ensuite

Deluxe Room, 1 Bedroom

Deluxe Room, 2 Bedrooms

Executive Suite, 1 Bedroom

Premier Studio

Premier Suite, 1 Bedroom

Deluxe Room, 3 Bedrooms

Executive Studio

Deluxe Suite, 1 Bedroom

Deluxe Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms

Deluxe Suite, 3 Bedrooms

Executive Studio Suite

Executive Room, 1 Bedroom

Guest reviews of Ascott Makati

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Ascott Makati

Considering this hotel for your Makati trip?

Prices for upcoming dates