I'M Hotel

Check in took over 2 hours. The key cards would not work, the hotel had to call in someone to change the door mechanism. It took time for the repair person to arrive, and repair. In the meantime, the front desk would not give us another room, we went for dinner and still had to wait in the lobby for over an hour. No other form of compensation was offered, even when asked. Over our 2 day stay, we had to run down to get the key cards reactivated a few times. The breakfast was fine, room was clean and quite big, but after a 5.5 hour flight (it's 8 pm) you just want to go to your room.

From checking in to out, it was absolutely amazing. Although we only stayed for the night, it was definutely worth it. Would love to come back again and stay here. Staff was awesome. Place and amenities were just perfect.

Really loved the spa and got one of the best massages ever. The room was great. Clean, spacious And the staff was gracious and helpful.

The room was beautiful, but there was a blood stain on the pillow. We used the toothbrush and toothpaste provided, but when house keeping came in they threw these out and didn't replace with new ones. Overall the hotel was nice, but due to these things I would not say they are a 5 star hotel. 4 star maybe.

No proper communication didn't advise us where breakfast was, dirty cushion, no hand towels or bidget towels and no robes. Didn'expssecurity deposit