Check-in experience: Smooth and the front desk staff was efficient, courteous, and friendly. I had 2 questions that she did not know the response to, and she quickly went to her supervisor and reached out to another team via phone to get the answer. Room: I have been staying at Astoria since the early 2000s. They have maintained the property pretty well but inconsistent experience between the two 2-br units. Rm1 - Kitchen is worn down, the unit smelled like a public bathroom, a couple of dining chairs had seen better days, one of the toilets had urine splashes that dried out, en suite was mouldy and shower was not working, bathrooms smelled awful, toilets had a lot of water stains that could use bleach! Rm2- Overall better than the other Each unit had 45-47" Sony/Samsung smart TVs, one in living room & one each in the bedroom. Breakfast buffet: Each room came with breakfast for 2, I hope it was for 4. Good variety. Staff was very attentive to the point that when my companion and I stood up to get more food, they cleaned it up but apologized when we got back to our seats. Water/coffee were served quickly. Ube champorado was so good! Check-out: Smooth, reasonable wait time. Staff asked for our feedback and seemed sincere in wanting to ensure it was addressed. Others: Cons - buffet area and lobby could be bigger. There should be more than 3 elevators servicing 35 floors. Dishwashing soap & sponge s/b included. Pro - customer service was top notch!
Check-in experience: Smooth and the front desk staff was efficient, courteous, and friendly. I had 2 questions that she did not know the response to, and she quickly went to her supervisor and reached out to another team via phone to get the answer. Room: I have been staying at Astoria since the early 2000s. They have maintained the property pretty well but inconsistent experience between the two 2-br units. Rm1 - Kitchen is worn down, the unit smelled like a public bathroom, a couple of dining chairs had seen better days, one of the toilets had urine splashes that dried out, en suite was mouldy and shower was not working, bathrooms smelled awful, toilets had a lot of water stains that could use bleach! Rm2- Overall better than the other Each unit had 45-47" Sony/Samsung smart TVs, one in living room & one each in the bedroom. Breakfast buffet: Each room came with breakfast for 2, I hope it was for 4. Good variety. Staff was very attentive to the point that when my companion and I stood up to get more food, they cleaned it up but apologized when we got back to our seats. Water/coffee were served quickly. Ube champorado was so good! Check-out: Smooth, reasonable wait time. Staff asked for our feedback and seemed sincere in wanting to ensure it was addressed. Others: Cons - buffet area and lobby could be bigger. There should be more than 3 elevators servicing 35 floors. Dishwashing soap & sponge s/b included. Pro - customer service was top notch!
