Name: Mercure Charlestown
Address: 109 Madison Drive, Charlestown, Newcastle, New South Wales, Australia, Newcastle, Newcastle City Council, Australia
Rating: 7.88

Guest reviews

7.9

Good

Based on 1,072 verified reviews

Who stays here?

Business

13%

Couple

52%

Family

28%

Group

2%

Solo

2%

What guests think

AI-generated summary based on recent guest reviews

At Mercure Charlestown, many guests highlight the friendly, helpful staff and a quiet, convenient setting near Charlestown shopping, making it an easy base for the area without being in a busy, noisy part of town.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Debraj

25 Jan 2026

·

Stayed 2 nights

Room was ordinary, lamination peeling off the timber bedside table, cheap amenities, balcony filthy. No complain against staff though. Avoid this place if there are others available.

8

briony

25 Jan 2026

·

Stayed 3 nights

Lovely rooms however the palm trees need trimming due to hitting our hire car on the sides. And the cobblestone pathway does not feel secure to walk on for an elderly person . These could all be rectified easily making me leave a 5 star rating . We will definitely return . Great location

8

Shelley

15 Jan 2026

·

Stayed 1 night

Clean room, comfy beds, tv with foxtel. Staff were lovely and accomodating

10

Ivica

24 Nov 2025

·

Stayed 1 night

Service was great both evening and breakfast the next day. Its quiet and comfortable.

10

Neville

19 Nov 2025

·

Stayed 1 night

Everything

109 Madison Drive, Charlestown, Newcastle, New South Wales, Australia

Location

With a stay at Mercure Charlestown in Newcastle (Adamstown Heights), you'll be within a 10-minute drive of John Hunter Hospital and Lake Macquarie. This hotel is 5.9 mi (9.6 km) from Newcastle Beach and 0.9 mi (1.4 km) from Charlestown Square.

Charlestown Square(0.9 Miles)

Westfield Kotara(1.2 Miles)

Glenrock State Conervation(1.3 Miles)

Banksia Reserve(1.4 Miles)

Twin Creeks Reserve(1.8 Miles)

Carbeen Street Reserve(1.8 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 22:00

Before 10:00

Security deposit

AUD 1 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site. However, parking is limited.

Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM for a fee of approximately AUD 27 per person.

Check-in is from 2:00 PM until 10:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request and should be arranged in advance.

Yes, a roundtrip airport shuttle is provided for a surcharge of AUD 95 per vehicle (one way). Guests must contact the property with arrival details before travel.

The property does not have elevators, so guests who may encounter issues with stairs should contact the property in advance. Step-free entrances and wheelchair-accessible facilities are not specified.

The property is located in Newcastle (Adamstown Heights), within a 10-minute drive of John Hunter Hospital and Lake Macquarie. It is 5.9 mi (9.6 km) from Newcastle Beach and 0.9 mi (1.4 km) from Charlestown Square.

Yes, there is an outdoor swimming pool available. The pool is seasonal and operational hours are not specified.

Up to 5 children can stay free when occupying the parent or guardian's room, using existing bedding.

Cribs (infant beds) are available for a fee of AUD 20 per night, and rollaway beds can be requested for a fee of AUD 35 per night. Availability is subject to confirmation and advance request is recommended.

Mercure Charlestown

Amenities

Property description

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Guest reviews