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Mercure Charlestown

US$112
/ night

Avg. for September

Mercure Charlestown - Image 1
Mercure Charlestown - Room
Mercure Charlestown - Room
Mercure Charlestown - Reception
Mercure Charlestown - Pool

Prices for Mercure Charlestown

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US$112
/ night

Avg. for September

Monthly average prices

Nightly prices at Mercure Charlestown average US$112 in the cheapest month (September) and US$155 in the most expensive month (November), based on the last 12 months.

Average nightly price at Mercure Charlestown by month, last 12 months (USD)
MonthAverage price
JanuaryUS$127
FebruaryUS$134
MarchUS$122
AprilUS$117
MayUS$123
JuneUS$117
JulyUS$120
AugustUS$113
SeptemberUS$112
OctoberUS$128
NovemberUS$155
DecemberUS$147

Most expensive: November (~US$155)

Cheapest: September (~US$112)

About this property

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a ...
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  • Parking

  • Restaurant

  • Swimming pool

  • Non-smoking rooms

  • Room service

  • Dry cleaning

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Location

109 Madison Drive, Charlestown, Newcastle, New South Wales, Australia

Charlestown Square (0.9 Miles)

Westfield Kotara (1.2 Miles)

Glenrock State Conervation (1.3 Miles)

Banksia Reserve (1.4 Miles)

Twin Creeks Reserve (1.8 Miles)

Carbeen Street Reserve (1.8 Miles)

More location info

Room options

7

Standard Room, 1 King Bed

Room details

1 Extra-Large Double Bed

Sleeps 2

280 ft²

Balcony or Terrace
Air Conditioning
Wi-Fi (Free)
Refrigerator

9

Standard Room, 1 Queen Bed

Room details

1 Large Double Bed

Sleeps 2

280 ft²

Air Conditioning
Wi-Fi (Free)
Refrigerator

8

Privilege, Room, 1 King Bed

Room details

1 Extra-Large Double Bed

Sleeps 2

344 ft²

Balcony or Terrace
Air Conditioning
Wi-Fi (Free)
Refrigerator

8

Standard Room, Multiple Beds

Room details

1 Large Double Bed
and
2 Single Beds

Sleeps 4

344 ft²

Air Conditioning
Wi-Fi (Free)
Refrigerator

8

Standard Twin Room, Multiple Beds

Room details

1 Large Double Bed
and
1 Single Bed

Sleeps 3

280 ft²

Air Conditioning
Wi-Fi (Free)
Refrigerator

Guest reviews of Mercure Charlestown

What guests think

AI-generated summary based on recent guest reviews

At Mercure Charlestown, many guests highlight the friendly, helpful staff and a quiet, convenient setting near Charlestown shopping, making it an easy base for the area without being in a busy, noisy part of town.

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Facilities

Mixed

Cleanliness

Mixed

Rooms

Mixed

Service

Friendly

Location

Convenient

Dining

Tasty

Was this helpful?

6

James

IAN-logo

29 Jul 2026

·

Stayed 1 night

Room was good, breakfast was great. Bed was hard and uncomfortable.
Room was good, breakfast was great. Bed was hard and uncomfortable.
2

Dijana

IAN-logo

26 Jul 2026

·

Stayed 1 night

We were booked in to stay in a family room, The first thing we noticed, was the glass dining table was filthy, not wiped down at all. The beds had been made and had fresh folded towels on them, but what we found next was absolutely disgusting. We turned the pillows over to find make-up smeared on them and other stains. The quilt covers were also dirty, and pulling back the covers, we discovered dirty sheets. We then headed back to reception to get the manager and show him the room. He apologised profusely and then offered us a different room, which seemed to be clean. We headed out for the evening, and arrived back at the hotel around 9pm. Being winter, we turned the air conditioning on, only to find it was not working. We called the supervisor to the room. He could not get it working, so offered to try and find us another room ( which there weren't many because of a sports event in the area) or a refund so that we could find a different hotel. It was almost 10pm at that stage and we had 2 young children with us, so we decided to stay and change to a third room. Once we gathered our things and located the room, we found the the swipe key would not open the door. The supervisor also could not open the door. We were left in the hallway for around half an hour while he made phone calls to resolve the issue. Eventually we got into the room which seemed OK. The next morning we found the balcony filthy, shower head dusty and outside was almost invisible due to filthy glass.
We were booked in to stay in a family room, The first thing we noticed, was the glass dining table was filthy, not wiped down at all. The beds had been made and had fresh folded towels on them, but what we found next was absolutely disgusting. We turned the pillows over to find make-up smeared on them and other stains. The quilt covers were also dirty, and pulling back the covers, we discovered dirty sheets. We then headed back to reception to get the manager and show him the room. He apologised profusely and then offered us a different room, which seemed to be clean. We headed out for the evening, and arrived back at the hotel around 9pm. Being winter, we turned the air conditioning on, only to find it was not working. We called the supervisor to the room. He could not get it working, so offered to try and find us another room ( which there weren't many because of a sports event in the area) or a refund so that we could find a different hotel. It was almost 10pm at that stage and we had 2 young children with us, so we decided to stay and change to a third room. Once we gathered our things and located the room, we found the the swipe key would not open the door. The supervisor also could not open the door. We were left in the hallway for around half an hour while he made phone calls to resolve the issue. Eventually we got into the room which seemed OK. The next morning we found the balcony filthy, shower head dusty and outside was almost invisible due to filthy glass.
10

Jane

IAN-logo

25 Jun 2026

·

Stayed 1 night

Nice hotel, comfortable room, good service, heaps of parking available. Only drawback was that the reception was locked up and unmanned when I was checking out (6am) and no note on how to check out/where to leave key (no box outside) so had to traipse around from the back of the property to the front in the dark where I was parked and leave my key under the front door. A sign on the internal locked reception door would’ve been helpful.
Nice hotel, comfortable room, good service, heaps of parking available. Only drawback was that the reception was locked up and unmanned when I was checking out (6am) and no note on how to check out/where to leave key (no box outside) so had to traipse around from the back of the property to the front in the dark where I was parked and leave my key under the front door. A sign on the internal locked reception door would’ve been helpful.
8

Kate

WTF-logo

13 Jun 2026

·

Stayed 1 night

We had a nice stay large comfortable rooms . Was clean
We had a nice stay large comfortable rooms . Was clean
10

ANALIE JAYNE

IAN-logo

3 May 2026

·

Stayed 6 nights

Stayed here several times before always delivers high standard of accommodation and dining
Stayed here several times before always delivers high standard of accommodation and dining

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 14:00 to 22:00

Before 10:00

Security deposit

AUD 1 per accommodation on arrival.

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Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs about Mercure Charlestown

Is parking available at the property?

Free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

Full breakfasts are served on weekdays from 6:30 AM to 9:30 AM for a fee of approximately AUD 27 per person.

Are pets allowed at the property?

Pets are not allowed at this property, but service animals are exempt.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 10:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request, but should be arranged in advance.

Is there an airport shuttle service available?

A roundtrip airport shuttle is available for a surcharge of AUD 95 per vehicle (one way). Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property does not have elevators, and guests who may encounter issues with stairs should contact the property in advance. Wheelchair-accessible facilities are not specified.

Where is the property located in relation to key landmarks?

The hotel is located in Newcastle (Adamstown Heights), within a 15-minute drive of Lake Macquarie and Newcastle Beach. It is 0.9 mi (1.4 km) from Charlestown Square and 1.1 mi (1.8 km) from Westfield Kotara.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available, which is seasonal. The operational hours are not specified.

What are the policies for guests staying with children?

Up to 5 children can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs (infant beds) are available for a fee of AUD 20 per night, and rollaway beds are available for a fee of AUD 35 per night. Advance request or confirmation is required for both.

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Prices for upcoming dates

September 2026
October 2026

Cheaper

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Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

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