Name: Borough Arms Hotel
Address: 26 King Street, Newcastle-Under-Lyme, England, United Kingdom, Newcastle-Under-Lyme, Staffordshire, United Kingdom
Rating: 7.57

Guest reviews

7.6

Good

Based on 1,310 verified reviews

Who stays here?

Business

21%

Couple

18%

Family

36%

Group

18%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

Across reviews, Borough Arms Hotel is described as a budget, no-frills stay with basic, dated rooms, consistently friendly and helpful staff, and a convenient location for Newcastle-under-Lyme, with many mentions of good-value breakfasts and decent bar meals.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Sarah

3 weeks ago

·

Stayed 2 nights

Free on site Parking, rooms badic but clean, draft helpful

6

David

4 weeks ago

·

Stayed 1 night

Rooms seriously need some TLC. Clean enough, but in my room, radiator valve just spins, bathroom light did not work, towel rail did not heat, bathroom door difficult to open, no shower gel or shampoo, car park lights shining through thin curtains. Chef/s excellent - great evening meal served by great staff. Breakfast was superbly cooked, but the quality of the ingredients were not great.

4

Mr Timothy

26 Feb 2026

·

Stayed 1 night

Dusty and dated hotel. Staff were nice and was reasonably priced. Thin walls and noisey neighbours in the room next door. I wouldnt hurry back.

4

HENRYK

26 Feb 2026

·

Stayed 1 night

The room was awful with mould in the bathroom and there was a smell of used cooking fat that permeated throughout the hotel. The staff were fine on reception.

10

Teresa

18 Feb 2026

·

Stayed 1 night

The staff were really lovely and the food really good.

26 King Street, Newcastle-Under-Lyme, England, United Kingdom

Location

With a stay at Borough Arms Hotel in Newcastle-Under-Lyme, you'll be within a 5-minute drive of New Vic Theatre and Royal Stoke University Hospital. This hotel is 2.7 mi (4.3 km) from Waterworld and 3.5 mi (5.6 km) from The Potteries Museum and Art Gallery.

New Vic Theatre(1.3 Miles)

Apedale Community Country Park(1.4 Miles)

Keele University(1.8 Miles)

Royal Stoke University Hospital(1.9 Miles)

Middleport Pottery(2 Miles)

Waterworld(2.5 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 04:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site, but it is limited. No reservation is required.

Full breakfasts are available daily from 8:00 AM to 10:00 AM for a fee of approximately GBP 9.50 for adults and GBP 6.95 for children.

Check-in is from 2:00 PM until 4:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee of GBP 10.00, subject to availability.

The hotel offers step-free entrances and wheelchair-accessible facilities. Specific details about accessible rooms and bathrooms are not provided.

The hotel is located in Newcastle-Under-Lyme, within a 5-minute drive of New Vic Theatre and Royal Stoke University Hospital. It is approximately 2.7 miles from Waterworld and 3.5 miles from The Potteries Museum and Art Gallery.

Children are welcome at the hotel, and there is no specified minimum age for children to stay for free.

Borough Arms Hotel

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Guest reviews

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Borough Arms Hotel.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Book on Vio

Guest reviews

Good

Who stays here?

What guests think

Location

Property policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

Borough Arms Hotel