Is parking available at the property?

Yes, free self-parking is available on-site. Limited parking may apply.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is included. Breakfast is served daily, but specific hours are not mentioned.

Are pets allowed at the property?

Yes, pets are allowed in specific rooms only, with a fee of GBP 30 per pet, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 15:00 until 23:59, and check-out is at 11:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features wheelchair-accessible facilities, including limited access to public areas and rooms. There is also a step-free entrance.

What is the location of the property in relation to key landmarks?

The hotel is located in Swalwell, Newcastle Upon Tyne, just a 2-minute drive from Metrocentre and 6 minutes from Chinatown. It is approximately 4.3 miles from St. James' Park and 4.4 miles from Tyne Bridge.

What are the policies for guests staying with children?

Up to 2 children aged 17 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Holiday Inn Express Newcastle Gateshead Hotel

Average nightly price at Holiday Inn Express Newcastle Gateshead by IHG by month, last 12 months (USD)
Month	Average price
January	$71
February	$80
March	$77
April	$80
May	$83
June	$85
July	$94
August	$80
September	$96
October	$89
November	$83
December	$70

What guests think

At Holiday Inn Express Newcastle Gateshead by IHG, travellers praise friendly staff, clean rooms and convenient access to the Metrocentre and Newcastle, while feedback on breakfast quality and room comfort (summer heat, sofa beds, water pressure) is mixed.

Free parking and nearby bus links make getting around easy, and many appreciate the dog-friendly policy. Rooms are simple and generally comfortable but can feel warm in summer due to no air conditioning, with some noting limited sockets, dated fittings, low shower pressure and occasional noise. Overall, expect a straightforward budget stay that suits short visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free, ample parking and a basic bar are available; several guests note the lift works but can be temperamental. Dog friendly, with a limited onsite evening menu and an occasional ice machine outage; many dine at nearby chain restaurants.

Related guest reviews

10

Kenny

Dec 3, 2024

·

Stayed 1 night

The hotel was very close to the Metro centre, parking is also very good @ the hotel.

8

Vivien

Nov 29, 2025

·

Stayed 1 night

Fast and friendly check-in. Lift very temperamental- had to keep finger on the call button until the lift arrived. Staff told us it was so old that parts are no longer available! Speedy response to query about a light that was not working and the room heater which was switched off.Room very clean and c

8

Gordon

Aug 25, 2023

·

Stayed 3 nights

It served its purpose, £90/night and can’t complain really. And the bar prices were surprisingly reasonable,I expected to have my pants pulled down for a pint of Stella but was pleasantly surprised at £5.40.

10

Corinne

Jan 15, 2024

·

Stayed 1 night

Quiet and comfortable, lift is an asset. Enjoyed evening meal & breakfast

6

Ronald

Mar 31, 2025

·

Stayed 1 night

Room was ok. No creamer or milk with the instant cofffee in the room I ate in the bar. Just a burger, I wanted mustard but there wasn’t any. Breakfast was help yourself. Sausages, bacon and hash browns were only warm and had obviously been lying a long time.

6

Rifhat

Oct 26, 2024

·

Stayed 3 nights

Good experience not far from city centre and metro centre. Room needs updating a bit. It was a shame the ice dispenser not working overall good stay

10

ronnie

Nov 18, 2025

·

Stayed 2 nights

On arrival my wife and I and our dog were greeted by extremely friendly staff. A present of a doggy bag contains two treats, pop bags and a tennis ball was given to us. Very thoughtful. Today there are so many places that say they are dog friendly but are only dog tolerant. Not so here. She was allowed to be with us while we sat for a coffee and for breakfast in the morning. Staff could not have been nicer and made our stay with remembering. The room was as you would expect. Basic and budget. It was very clean and tidy and the bed was very comfortable. It's a no cash hotel which does fine when purchasing extras drinks or snacks. Breakfast was basic but of a good standard. Considering most other hotels charge minimum £20 per person for it then it really was a great deal to be included in the price of the stay. Given the amount of cleaning that was going on I did wonder about the £30 additional charge for our small dog. I don't think that there would be more of an additional clean of the room to justify that amount. That's just a small things and we would definitely go back there.

10

Ron

Jun 23, 2025

·

Stayed 2 nights

excellent hotel, always stay here because it has accessible rooms. Very clean , excellent staff , good breakfast and easy parking. Convenient for the A1.

10

Ron

Dec 9, 2024

·

Stayed 2 nights

Easy to park , good location, clean and comfortable room

10

Ron

Aug 4, 2024

·

Stayed 2 nights

Accessible room booked which proved to be very good for our needs, bathroom facilities were exceptional. Breakfast was good with a fair choice of hot and cold food. Food menu available at the bar in the evening was very poor , fortunately there was a choice of nearby restaurants. overall our stay was very good and we will certainly use this hotel again in the future.

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Cleanliness

Most guests find rooms and public areas clean, with multiple mentions of tidy, well-kept spaces. However, recurring issues include stained or dirty carpets, smelly bathroom drains, and occasional dirty breakfast crockery or missed cleaning details.

Related guest reviews

4

Elisabeth

Jul 15, 2025

·

Stayed 2 nights

Awfull warm (24 degrees celsius in the room), no aircon- just a little fan, the carpet was stained and one of the beds as well, low pressure in the shower, breakfast really bad- hardly anything to choose from- not even real orange juice

6

Kathryn

Apr 7, 2024

·

Stayed 1 night

This stay wasn't to our usual standard. The room smelt strongly of germoline. The bathroom room mirror hadn't been cleaned properly. When the bathroom mirror steamed up their was a message from previous guests. Lastly the hairdryer in the room didn't work. I wouldn't stay at this hotel again.

4

Tiana

Nov 16, 2025

·

Stayed 1 night

Breakfast was poor, everything was dry, gross, stale and I barely ate. Cutlery was dirty as were the plates and tables. Staff were no help and not friendly. Simply told us the bare minimum and to crack on ourselves, didnt even get seated for breakfast the woman walked off. Hotel room was meh, hairs on the bed, dirty glasses, the bathroom stunk had to keep the door closed. Water was awful and smelt awful too couldn’t even brush my teeth with it because of the smell. Ive stayed at multiple of this companies hotels and this one is definitely the worst by far. Total crap, fully regret my stay. Will never return to that location, waste of a couples weekend and £100. £100 FOR LESS THAN 24 HOURS IN HOTEL THAT LOOKS BARELY GOOD ENOUGH FOR A COUNCIL ESTATE

6

Laura

Nov 4, 2024

·

Stayed 3 nights

Good: Parking Comfy bed Unlimited tea/coffee Bad: Sink in bathroom of 319 was absolutely stinking, smelled like a sewer Shower - water trickled out, couldnt wash my hair Service at bar was appaling, waited for 15 mins to be served and gave up - only one guy on and understandably busy with check-ins Juice at breakfast very watered down

4

Kathy

Jun 29, 2025

·

Stayed 2 nights

Property is in a good area for travel and nearby places of interest. Property was not clean, the carpets in the room were filthy, hallways were not clean at all. Staff was friendly and helpful with the exception of Ellison. He is in dire need of cheering up, showed no motivation for anything or anyone at all. He was on his phone when we were having breakfast and just the general aura of this boy was not good. He should not be at the front of house. Breakfast was OK, bit disappointing with quality of the food. The beds were not great but not bad either. Would I stay again? Not sure but probably not

10

Molly

Jul 23, 2024

·

Stayed 1 night

Modern, very clean and tidy and comfortable rooms and bed. Room was spacious and well equipped. It was quite warm but there was a fan which solved this.

8

Martin

Mar 17, 2025

·

Stayed 2 nights

Possibly one of the better budget offerings. Friendly welcome and spotlessly clean rooms. Plenty of choice at breakfast and never too busy.

10

Keith

Nov 20, 2025

·

Stayed 2 nights

Room clean, staff friendly, breakfast wonderful!

8

David

Mar 26, 2025

·

Stayed 1 night

Excellent value-clean and very comfortable.

6

Kirsty

Jul 14, 2025

·

Stayed 2 nights

Hotel was spotless, staff were fab, only downsides were the bed was unbelievably hard so we barely slept, water pressure in the shower was so low I could wash my hair, and with the weather as hot as it was and no air con in the room it was unbearably hot in there. Purely down to how uncomfortable bed was we won’t book another hotel from this chain.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are simple and generally comfortable, but several note small double beds and uncomfortable sofa beds. Repeated comments mention summer heat and lack of air conditioning, limited power sockets, dated fittings, low shower pressure and occasional noise from guests or the nearby railway.

Related guest reviews

4

Elisabeth

Jul 15, 2025

·

Stayed 2 nights

Awfull warm (24 degrees celsius in the room), no aircon- just a little fan, the carpet was stained and one of the beds as well, low pressure in the shower, breakfast really bad- hardly anything to choose from- not even real orange juice

8

Claire

Oct 16, 2025

·

Stayed 2 nights

Lovely staff Easy parking Clean room Shower and carpets could do with upgrade Double sofa very uncomfortable and not suitable for two teenage children

8

Andrew

Oct 31, 2023

·

Stayed 1 night

Overall it was a great stay, breakfast was nice, Staff were really welcoming and helpful. Room was good but we found bed a little uncomfortable with no choice of pillars. I would definitely recommend as good value for money and would use again.

6

Laura

Nov 4, 2024

·

Stayed 3 nights

Good: Parking Comfy bed Unlimited tea/coffee Bad: Sink in bathroom of 319 was absolutely stinking, smelled like a sewer Shower - water trickled out, couldnt wash my hair Service at bar was appaling, waited for 15 mins to be served and gave up - only one guy on and understandably busy with check-ins Juice at breakfast very watered down

8

Janet

Jan 26, 2025

·

Stayed 2 nights

The location was ok, close to the Metro Centre & other shopping options. The room was a bit tired looking and SO hot, the options are having the heater on or off, theres no thermostat to adjust the room temperature. The bed was a double which was rather cosy! Probably my fault for not checking that on booking. Breakfast is included, it was ok. The hash browns were a bit soggy & the bacon was underwhelming. Staff at breakfast seemed more intent on loudly discussing their lives in the kitchen than being attentive to the guests. You can buy some drinks & snacks but they dont take cash & charge a preminum - £2.95 for a 500ml bottle of pop felt too much.

8

Jane

Jun 17, 2025

·

Stayed 1 night

We stayed here for the third time in a few years and on the whole we were happy with it. The receptionist wasn't very friendly on our arrival and we felt unwelcome which isn't usual for here. Although the room had a fan and the curtains had been closed it was still very warm indeed. The fan was so noisy we had to turn it off during the night in order to get to sleep so it was very hot. We took the duvet out of the cover in order to be a bit cooler. The bed seemed smaller in width than I remember it.

2

billy

Apr 18, 2024

·

Stayed 2 nights

Rooms were so hot and uncomfortable. Couldn’t open window as train line was so close and loud. Sofa bed was shockingly uncomfortable

6

Ian

Mar 6, 2024

·

Stayed 2 nights

Been staying here regularly for over 16 years and until now the rooms have always been clean, comfortable and in good order, and the staff always friendly, but just stayed for 2 nights 4th & 5th March in room 333 T block and was really quite disappointed in the shabbiness of the room , heating was obviously not working so a plug in convector heater was in place, the traditional fitted desk lamp was missing, the bathroom floor tiles were loose and ungrouted in main section, no towel hook on the wall, no bathroom bin, bathroom extractor fan not working so everything steamed up, shower water temperature fluctuated from warm to very cold then back again every 20 seconds or so. I think I'll try Premier Inn next time after this experience

6

Jennifer

Jan 17, 2025

·

Stayed 3 nights

The rooms say they had double beds, but they're actually three-quarter doubles (still technically a kind of double I suppose) and for two people it's awfully cramped.

6

Kirsty

Jul 14, 2025

·

Stayed 2 nights

Hotel was spotless, staff were fab, only downsides were the bed was unbelievably hard so we barely slept, water pressure in the shower was so low I could wash my hair, and with the weather as hot as it was and no air con in the room it was unbearably hot in there. Purely down to how uncomfortable bed was we won’t book another hotel from this chain.

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Service

Service is widely described as friendly and helpful, with staff often going the extra mile. A minority report lapses such as slow or curt reception/bar service and frustration around late-night check-in.

Related guest reviews

10

Jason

Aug 18, 2025

·

Stayed 2 nights

Nice comfortable stay with easy access to Newcastle City Centre by 15 mins on the bus, bus stop is on the main road just outside the hotel. Included breakfast was also very good and plenty of it, the hot croissants were excellent. Great staff who were very friendly and helpful - thankyou

10

William

Jul 5, 2024

·

Stayed 3 nights

We always book into this Hotel when we are visiting Newcastle. We know we always get value for money. Love their beds and breakfast included in price is excellent. Staff are 1st class and so friendly. We have stayed so many times we nearly know them all, and they are all favourites.

10

Penny

Aug 25, 2025

·

Stayed 2 nights

Hotel nice Check in was little slow,1st lady said room wasn't ready,as sge said didnt realise i wanted sofa bed made up.She said would sort it,then seemed to go off shift.So had coffee and after about 40 minutes later i went back up to see if ready,an young lad said so sorry i didnt realise you had been waiting so previous lady obviously hadnt told him .He was great though got us checked in right away.So think previos lady could've done more to make the other staff aware.Apart from that hotel was great.Room nice and clean.There was also another great male member of staff that was on night shift i was chatting to him the 2nd night as my son was joining us at the hotel later that evening.He was great guy and really helpful to my son saying there would still be few breakfast items available to him,as he had to leave just after 5am.Wish i wouldve got the 2 male staff members names as they were amazing

6

Laura

Nov 4, 2024

·

Stayed 3 nights

Good: Parking Comfy bed Unlimited tea/coffee Bad: Sink in bathroom of 319 was absolutely stinking, smelled like a sewer Shower - water trickled out, couldnt wash my hair Service at bar was appaling, waited for 15 mins to be served and gave up - only one guy on and understandably busy with check-ins Juice at breakfast very watered down

2

James

Jun 22, 2024

·

Stayed 1 night

We had a horrible experience at this hotel. Arrived at 00:45 following a long, delayed flight into NCL. The receptionist greeted us with "you're lucky to be able to check in, my system is closing down". He wasn't being sarcastic, he was deadly serious. He told us off for not sending him a message to let him know we would be late (how he expected me to have done that whilst sitting on a plane for 5 hours I am not sure). Nowhere on the website for this hotel does it say that check-in time is reatricted, and seeing as this hotel is fairly close to a large airport I doubt this is a rare occurrance. Having spent a long day travelling I just said 'look i just want to check in', he got shirty and wouldnt look at me again. The room was sweltering (no air con) and the double beds are very small so we got very little sleep. Breakfast is mediocre. Don't come here.

8

darren

Feb 19, 2024

·

Stayed 1 night

Son forgot his charger, went to front desk and she looked for an older apple charger for my son, couldn't find one. 5 minutes later knocked on room door with a charger from another staff member for him to use for the night. Very nice of them.

10

Robert

May 25, 2025

·

Stayed 1 night

Lovely staff, that was start to finish. Everyone friendly, helpful and courteous. Would stay here again. Thank you.

6

david

Sep 2, 2024

·

Stayed 1 night

Good breakfast. Check staff rude

10

Fiona

Nov 3, 2025

·

Stayed 2 nights

Front desk staff member was very welcoming . I left my ipods by mistake and housekeeping were honest and handed them in . Front desk then explained how to get them back.

6

Marleen

Jul 26, 2025

·

Stayed 1 night

Staf not really available: were zitting in office on smartphones when we were waiting at desk.

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AI-generated summary based on recent guest reviews

Location

Convenient for the Metrocentre, A1 and bus links into Newcastle, in a quiet commercial area with chain eateries nearby. It is not central, and walking to the city centre can be long.

Related guest reviews

10

Jason

Aug 18, 2025

·

Stayed 2 nights

Nice comfortable stay with easy access to Newcastle City Centre by 15 mins on the bus, bus stop is on the main road just outside the hotel. Included breakfast was also very good and plenty of it, the hot croissants were excellent. Great staff who were very friendly and helpful - thankyou

8

Andrew

Jun 9, 2023

·

Stayed 3 nights

I booked this hotel for a short stay mainly for the free parking, and I really just wanted a place to stay. It's a far old walk to the city centre, so if you'd like somewhere within easy reach of the city centre, then you'd to look elsewhere. The Metro Centre is however a fairly easy walk away.

10

Graham

Mar 6, 2025

·

Stayed 2 nights

Excellent location. Free parking. Substantial breakfast included. All you need from a budget hotel.

10

angie

Sep 24, 2025

·

Stayed 1 night

Friendly staff, very clean throughout. Excellent location for visiting the Metrocentre and getting into Newcastle. The staff were very helpful about the area and what public transport is use.

8

Allan

Mar 4, 2025

·

Stayed 2 nights

This hotel is within easy reach of the Metro Centre either on foot or by car. Its location is excellent for walks along the river. It is easily accessed from the A1. The rooms are a bit sparse but comfortable. The breakfast is good. And most importantly for us the place is dog friendly.

10

Cynthia

Aug 26, 2024

·

Stayed 1 night

This hotel is not downtown but super close to a couple restaurants. You would need to drive to get to downtown however this hotel was clean, quiet and a very pleasant stay.

10

Asad

Nov 10, 2024

·

Stayed 1 night

Amazing hotel, brilliantly located round the corner from Newcastle Metrocentre

10

Andrew

Dec 4, 2024

·

Stayed 4 nights

The hotel was well situated, fifteen minutes from the city centre and very close to the metrocentre.

10

Joan

Apr 28, 2025

·

Stayed 2 nights

Near or on bus route. Near Metro Centre. Quiet location all good but a bit commercial. The staff were really helpful and helped make the stay very enjoyable.

10

Ray

Jul 10, 2024

·

Stayed 3 nights

Well-placed on the edge of town with easy access to major roads. The breakfast was more than adequate and the room was clean and comfortable. The staff were very friendly

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AI-generated summary based on recent guest reviews

Dining

Breakfast is included and often praised for value and choice. Complaints recur about crowding or queues and some items being stale, lukewarm or limited for vegetarians, with watered-down juice mentioned; many choose nearby restaurants for evening meals.

Related guest reviews

10

Jason

Aug 18, 2025

·

Stayed 2 nights

Nice comfortable stay with easy access to Newcastle City Centre by 15 mins on the bus, bus stop is on the main road just outside the hotel. Included breakfast was also very good and plenty of it, the hot croissants were excellent. Great staff who were very friendly and helpful - thankyou

4

Tiana

Nov 16, 2025

·

Stayed 1 night

Breakfast was poor, everything was dry, gross, stale and I barely ate. Cutlery was dirty as were the plates and tables. Staff were no help and not friendly. Simply told us the bare minimum and to crack on ourselves, didnt even get seated for breakfast the woman walked off. Hotel room was meh, hairs on the bed, dirty glasses, the bathroom stunk had to keep the door closed. Water was awful and smelt awful too couldn’t even brush my teeth with it because of the smell. Ive stayed at multiple of this companies hotels and this one is definitely the worst by far. Total crap, fully regret my stay. Will never return to that location, waste of a couples weekend and £100. £100 FOR LESS THAN 24 HOURS IN HOTEL THAT LOOKS BARELY GOOD ENOUGH FOR A COUNCIL ESTATE

6

Laura

Nov 4, 2024

·

Stayed 3 nights

Good: Parking Comfy bed Unlimited tea/coffee Bad: Sink in bathroom of 319 was absolutely stinking, smelled like a sewer Shower - water trickled out, couldnt wash my hair Service at bar was appaling, waited for 15 mins to be served and gave up - only one guy on and understandably busy with check-ins Juice at breakfast very watered down

6

Chris

Mar 1, 2025

·

Stayed 1 night

The hotel served its purpose. It was comfortable enough. Clattering and banging in an adjacent room at 0515 wasn’t a pleasant awakening but not necessarily the hotels fault except maybe the lack of sound insulation. Breakfast in the morning however wasn’t great. It was plentiful but unfortunately the hot food selection wasn’t even warm.

8

Jasim

Aug 16, 2025

·

Stayed 1 night

Overall we had a good experience at this hotel, we only stayed 1 night. As a company-wide policy they don't provide bottked drinking water in the rooms, however jugs of iced water are available on request. We found the breakfast area very, very crowded at 9am, on the plus point they gave us vegetarian sausages as part of the breakfast package.

10

Jill

Jan 22, 2025

·

Stayed 1 night

The thing that impressed us most was the fact that the 'continental breakfast' was in fact a full breakfast. My husband was able to fill his plate with bacon, egg etc and there was a great selection of pastries, toast, fruit etc. We were really pleased.

10

Keith

Nov 20, 2025

·

Stayed 2 nights

Room clean, staff friendly, breakfast wonderful!

6

Holly

Nov 16, 2025

·

Stayed 1 night

Not many sockets in the room and not in convenient places. No spare pillows. Was given less towels and cups than people in the room. Breakfast was ok but some of it was stale and the hash browns were awful, under cooked.

6

Rhona

Oct 17, 2024

·

Stayed 1 night

Bit disappointed and especially in relation to price! Breakfast was pretty poor...

8

Pirthipal

Oct 5, 2024

·

Stayed 3 nights

Overall, it was a nice comfortable stay for a long weekend. Staff were very friendly but the vegetarian (egg free) choice at breakfast, was somewhat limited. The rubber seal in the shower cubicle needs attention, but the Dove hand and shower gels, were fab.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $71	2 $86	3 $110	4 $104	5 $106	6 $82	7 $157
8 $60	9 $79	10 $106	11 $102	12 $70	13 $88	14 $147
15 $66	16 $83	17 $110	18 $90	19 $71	20 $86	21 $140
22 $64	23 $83	24 $104	25 $103	26 $108	27 $86	28 $206
29 $63	30 $79

Holiday Inn Express Newcastle Gateshead by IHG

Prices for Holiday Inn Express Newcastle Gateshead by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Twin Beds, Accessible (With )

Standard Room, 1 Double Bed with Sofa Bed (With )

Standard Room (With )

Standard Room, 1 Double Bed (With )

Standard Room, 2 Twin Beds (With )

Standard Room, 1 Double Bed, Accessible (With )

Guest reviews of Holiday Inn Express Newcastle Gateshead by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Newcastle Gateshead by IHG

Considering this hotel for your Swalwell trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $167	21 $149	22 $75	23 $138	24 $120
25 $87	26 $91	27 $96	28 $104	29 $99	30 $122	31 $175