Name: Copthorne Hotel Newcastle
Address: The Close, Quayside, England, United Kingdom, Tyne and Wear, GB
Price range: US$65–US$15,293 per night
Rating: 8.6

What guests think

At Copthorne Hotel Newcastle, guests consistently praise the scenic Quayside location and river views, spacious rooms, and friendly staff, while noting that decor and especially bathrooms feel dated and the air conditioning or ventilation can struggle in warm weather.

On-site parking is handy but usually paid, with some guests finding the system confusing. Breakfast is often enjoyed for its choice and value, though quality and temperature can fluctuate, and evening dining receives mixed feedback. A number of reviews mention noise from nearby trains or gulls in some rooms and occasional patchy Wi-Fi. Overall, expect a comfortable, scenic riverside stay with welcoming service and good value.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is convenient but typically paid, and several guests found the process or rules confusing. Public areas and lifts are serviceable but dated, and bar/lounge spaces are pleasant; occasional maintenance issues were reported.

Related guest reviews

10

Agnieszka

14 Sept 2025

·

Stayed 1 night

Very welcoming and informative check-in, clean room, beautiful view, and 24-hour parking for only £12.50. I’ll definitely be back to this hotel!

10

Christopher

28 Sept 2025

·

Stayed 1 night

Great stay - club room had a fantastic view of the Tyne and was very spacious. Parking on site - nice and easy. We also had a couple of complementary drinks when we arrived and a nice full English breakfast before we left. Bathroom a little dated but other than that we had a wonderful time. Would recommend to all.

10

David

22 Aug 2025

·

Stayed 5 nights

All rooms with views of the river Tyne. Spacious foyer. Large restaurant with plenty of tables.

8

Tracy

4 Aug 2024

·

Stayed 1 night

The hotel is in a great location and parking is very convenient and very reasonably priced. The hotel lobby and bar area is nice but the lift areas and upstairs areas are dated. Bedrooms are far to hot the big ceiling to floor windows are great but only a tiny part of the window opens.

8

Craig

8 Nov 2024

·

Stayed 2 nights

The hotel location is excellent overlooking the quayside just a short walk from everything, it is in need of modernisation though , the bar is also card payments only , the bar staff were not very attentive as we waited for a barrel to be changed but when it was it took them a while to forget about our drinks !!! There is a bit of noise from the train bridges we had a free parking pass which we had to input every 24 hours for some reason using the “special” tablet team and coffee making in this day and age need addressed the kettle takes an age to boil and the cups are small my advice would be get some tea, coffee and milk before you go as there is a handy fridge , cold drinks from reception are ridiculously overpriced £3 for a coke !!! Maybe we are being a bit nitpicky but a few tweaks will help it along

8

Valerie

24 Nov 2024

·

Stayed 1 night

The car park attached to the hotel is owned by another company. It is very very confusing as the website says £12.50 for 24 hours but when we paid £12.50 at 12.40 pm it says it was valid till 4.50 pm. A sign said something about redeeming your ticket at reception. The receptionist said we shouldn’t have bought a ticket and we should have gone to reception first , yet there is a massive 4 foot sign in the foyer and next to pay station saying pay on entry. Initially both the receptionist and manager said we would have to pay again as the car park is nothing to do with them and then the receptionist exclaimed , oh I’ve remembered we can put you the hours in free till tomorrow. We won’t be coming back.

8

zanaib

2 Jul 2024

·

Stayed 2 nights

Lift from car park was out of service so this was very inconvenient. Parking charges are also £10 per day Attended a course at the venue and the sandwiches catered by the hotel did not have any food allergy labels attached ..You could not tell what type of sandwich it was until you picked up the sandwich. Free bottled water provided in room. Very clean rooms and bathroom.

6

Thomas

5 Sept 2024

·

Stayed 1 night

I was mostly really disappointed that parking wasnt included in the hotel. The main reason I booked was to have parking in the city and was happy to pay extra for it. Next time I will be staying outside of the city in a place that lets their own guests use the parking for free. Room was alirght but for that price again...parking should be free. So easy to do and is just due to greed.

10

Trevor

3 Oct 2025

·

Stayed 1 night

Perfect with parking

10

Drew

25 Jan 2025

·

Stayed 3 nights

Everything was great! I forgot some items and they shipped to me in London! My only complaint is that there is no heat in the gym, it was freezing in there…other than that, comfortable beds, hot shower s and great location. Staff very friendly

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally clean and often described as spotless, but there are recurring lapses such as missed housekeeping without a door tag, stray hairs or dirty towels, and some bathrooms showing mould or wear.

Related guest reviews

6

Helen

8 Mar 2025

·

Stayed 1 night

Reasonable overnight stay. Lovely riverside location but the hotel itself is tired and dated. Lots of notices in the room threatening fines for various misdemeanours. Mouldy bathroom. Breakfast was both overcooked and cold. However, staff were friendly and helpful.

8

Lyndsey

18 May 2025

·

Stayed 1 night

Hotel staff very friendly and helpful. Main areas of hotel nice and modern. Breakfast good quality and plentiful. Bedroom decor slightly dated. Temperature of room on the cool side, but portable radiator provided. Stains on bedding, not really acceptable for cost of the room

10

Euan

15 Nov 2025

·

Stayed 2 nights

The room was spotless and all the staff were very courteous and helpful. A very enjoyable stay once again at the Copthorne Hotel

2

Matthew

20 Oct 2024

·

Stayed 1 night

Urgent need of a room refurbishment ! Cleanliness was poor as well !

4

Nadine

14 Jul 2024

·

Stayed 1 night

Reception area was nice and staff at reception were lovely but room was very dated, the cups provided were dirty, beds uncomfortable, only one towel had been provided and it was noisy.

10

Mandy

19 Oct 2025

·

Stayed 2 nights

Didnt have breakfast The bathroom looks tired and dated. There was a pile of hair when we got in the bedroom. The hotel and service was good though.

4

Deborah

29 Dec 2024

·

Stayed 1 night

Room was dirty. Housekeeping finished at 4 pm. Pizza was the worst I have ever had.

6

Susan

29 Oct 2025

·

Stayed 2 nights

The room had plenty of space. The bathroom was cramped and flooded whenever a shower was used. There was no explanation about housekeeping so we did not know we had to put a card on the door requesting the room be cleaned so it was left untouched during the two days there. The security people were miserable and did not respond when we said good evening or hello. Reception staff and bar staff polite and friendly. The view from the room was nice. The bed was a bit uncomfortable. Bit pricey for what it is. But overall experience ok.

6

Nicola

13 Jul 2025

·

Stayed 3 nights

Good stay, staff were great, especially reception. Room wasn’t cleaned - there were 3 different tags to hang on the door dependent on what level of refresh you wanted. It wasn’t clear that the refresh meant the bed wouldn’t be made, simply clean towels. Bit disappointing to come back to an untouched room each day. Breakfast was average and for the price, expensive. Location good. Hotel next door has a great restaurant for evening meal.

10

Phoebe

31 Aug 2025

·

Stayed 1 night

Could not fault our stay at all. The room was absolutely immaculate, clean and also lots of room. We only stayed over one night but it was brilliant. Very comfortable mattress/pillows, clean bathroom and good facilities in the room, specially the kettle! The staff are very friendly and helpful and shoutout to George, one of the cleaners, who was extremely polite and bubbly and he recommended a few things going on in Newcastle! He let us know that if we needed any extra towels or tea bags etc, he'd provide this. Overall, we had a lovely stay and we will definitely be back. Really good value for money and it's also so close to the train station/city centre etc

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Rooms

Spacious rooms with river views and comfortable beds are a highlight. Decor and especially bathrooms feel dated, AC or ventilation can be weak leading to hot rooms in warm weather, and some rooms get noise from trains or gulls; Wi-Fi can be patchy.

Related guest reviews

8

Dionne

16 Jun 2025

·

Stayed 2 nights

Location is good and hotel is quiet at night. Staff friendly but rooms feel tired and air con didn’t work

10

Eileen

3 Jul 2025

·

Stayed 3 nights

River front. No A/C and windows only opened a fraction - not good on the hottest night of the year.

6

Steve

9 Aug 2024

·

Stayed 1 night

Great location Good carpark, Good room but got a bad night sleep as extremely noisy with trains passing on the train bridge, seagulls squaking and drunken people walking past your hotel room window at 2 am even though I was on the third floor. Great location, but I won’t stop there again.

8

Sue

9 Nov 2025

·

Stayed 1 night

Clean and comfortable. Great view of river from room. Only lack of internet let it down

6

C R

4 Nov 2025

·

Stayed 1 night

Some features of the room are dated, particularly in the bathroom. No hot water in the bathroom in the morning for a shower. Air con system was unreliable, maximum fan speed setting seemed very weak with little air flow and temperature regulation was poor. On the plus side, twin beds were very comfortable (subjective I know). They were Hypnos mattresses. Great views over the river and having a balcony was a bonus! The room was a good size, clean and quiet over night so all said and done not too bad as I paid a very competitive rate

8

Carl

20 Jul 2025

·

Stayed 1 night

Check in was quick and easy. Our room was okay and seemed very clean, although we felt it could do with a good update. We couldn’t close the Juliette balcony door fully so we could hear traffic and kittiwakes during the night as our room was on the East end of the hotel. We enjoyed the bar in the evening. It did seem strange to receive a text and email on the morning of our departure asking us to select a check out time. We already knew the check out time and left well before the deadline, but the reminders made us feel like they were keen to get guests out as quickly as possible!

8

Gary

27 Mar 2025

·

Stayed 1 night

Great location, great views from the room. Quiet and peaceful. Furnishing a little dated, bed was comfortable

6

Andrew

8 Jun 2025

·

Stayed 1 night

Hotel staff excellent. Bathrooms in need of renovation. Connecting doors in rooms led to noise coming from adjacent rooms.

10

Simon

18 Nov 2025

·

Stayed 1 night

Fabulous room with great views over the Tyne. Very clean, comfortable and warm. What else could you need?

6

Caroline

14 Jul 2025

·

Stayed 1 night

Great location, with reduced parking rate of £12.50 for 24hrs for guests. Hotel has dated decor but rooms are large and clean. Unfortunately, the air conditioning in the room does not work (the panel said we had it set to 17 degrees as it weakly blew out warm air). The large windows cannot be opened and allow sun to stream in but no heat to escape. The room was stifling on arrival with no means to cool it other than a desk fan which helped a little. The beds are comfortable but the heat level in the room led to an uncomfortable night. We have stayed here a few times as it is good value for the location, but we would hesitate to stay during summer again unless we read that they have new air conditioning.

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Service

Staff are widely described as friendly and helpful, with smooth check-in/out and good problem solving. There are occasional complaints about slow bar service or curt interactions.

Related guest reviews

8

David

10 Aug 2025

·

Stayed 1 night

Reception service excellent, event service mixed, room nice and clean/fresh, evening meal very poor quality (soggy fish and greasy chips)

6

Iain

31 Oct 2025

·

Stayed 1 night

good location, dated bathroom, spacious room, most staff lovely, male supervisor / manager on front desk in the day rude

8

Ikram

17 Aug 2025

·

Stayed 2 nights

Enjoyable stay for 2 nights. Staff at the desk were very friendly and accommodating throughout.

4

David

12 Jul 2024

·

Stayed 3 nights

The reception staff not helpful or friendly. lift to the car park not working for the duration of the visit, 4 days. room tired, especially in the bathroom. food in the restaurant is poor quality.

10

Molly

18 Nov 2025

·

Stayed 1 night

Room was clean, bed was comfy. Staff are friendly and welcoming

10

Carol

4 Aug 2025

·

Stayed 1 night

Our receptionist was first class professional . Welcoming with a huge smile every time I think her name was spelt Eulia Nothing was too much trouble She gave us lots of advice and tips Would definitely stay again My room had a view of the river Just fab

10

Jackie

15 Nov 2025

·

Stayed 2 nights

Very comfortable stay. Pleasant helpful staff.

10

Ian

27 Oct 2025

·

Stayed 1 night

Very helpful staff at check in

2

Tracy

25 Aug 2024

·

Stayed 1 night

The night staff and security for want of a better word, had poor communication skills, made myself and female friend feel threatened and uncomfortable. There appeared judgmental and prejudiced. The day staff are professional and the hotel is spotless.

8

Jonathan

18 Jul 2024

·

Stayed 1 night

Comfortable and clean rooms with comfy beds. Hotel reception team very friendly and accommodating. Only ate breakfast during the stay, but that was extremely well organised and again had very friendly and helpful waitressing team. Well done

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Location

Scenic riverfront Quayside setting, walkable to the station, arena and city centre; some routes involve a steep uphill walk.

Related guest reviews

10

darren

16 Aug 2025

·

Stayed 1 night

Great hotel in newcastles quayside. Nice river views. Everything was clean and how you'd expect it with friendly staff willing to help. Rooms are nice and big aswell! PARKING- give your reg at reception and then pay the cheaper rate at the machine also in reception.

8

David

16 Dec 2024

·

Stayed 2 nights

Great hotel in a great location, although it's a walk up the hill to the city centre. The room was comfortable and clean

10

Aaron Christopher

13 Nov 2025

·

Stayed 1 night

Great location, clean rooms and friendly staff couldn’t ask for more

10

Jamie

2 Oct 2025

·

Stayed 1 night

Fit for purpose. Good location.

8

Karen

14 Nov 2025

·

Stayed 1 night

Convenient hotel close to town and station

8

Michael

16 Aug 2025

·

Stayed 2 nights

Location is great.

10

Paul

9 Oct 2025

·

Stayed 1 night

Great location not far from shops and bars

10

Emin Mehmet

27 Sept 2025

·

Stayed 1 night

Kind and caring staff, beautiful location next to river; close to a lot of the lovely places to visit in New Castle. 10 mins from Central Station therefore close to metro, busses and train to anywhere you would like to venture if you want to. You can easily spend a couple of days around the walking distance anyways, nice scenery, nice restaurants and nice people. Glad we picked this hotel.

10

Michael

10 Aug 2025

·

Stayed 1 night

Such a lovely hotel and perfect location along the river. Friendly service and always stay here for the location and cleanliness

10

Josephine

1 Jun 2025

·

Stayed 4 nights

Excellent location with a superb view of the river. Walkable to the city centre.

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Dining

Breakfast is often praised for variety and value, though at times items are lukewarm or run low. Evening meals receive mixed feedback, from enjoyable to poor quality or limited service.

Related guest reviews

8

David

10 Aug 2025

·

Stayed 1 night

Reception service excellent, event service mixed, room nice and clean/fresh, evening meal very poor quality (soggy fish and greasy chips)

8

Kay

9 Oct 2025

·

Stayed 1 night

Lovely clean room, lovely view from the bay window, beds and pillows comfortable. Toiletries provided though don’t like shower curtain in bath. Would prefer a walk in shower as climbing over the bath is a real slip hazard. Furniture in room a little outdated but plenty of space in room to move around, tea and coffee making facilities and a fridge is a real bonus would have liked a bottle of water. Staff obliging but food served from the bar at lunchtime was poor, jacket potatoe tiny with virtually no filling, leaves and 2 cherry tomatoes for about £12 a rip off and tasted old and greasy. Sandwiches not that great quality either.

10

Salma

29 Oct 2025

·

Stayed 1 night

All staff were excellent..in particular Nicola at the front desk..nothing was too much trouble and with a lovely welcoming manner. The room was superb with a lovely view of the river Tyne from both indoors and from the balcony. The bed was comfortable, the shower was excellent and the fridge was a bonus. Breakfast was great..lots of choice in both continental and cooked. Decaf coffee and oat milk were on offer - very unusual! I would thoroughly recommend this hotel, we will definitely be staying here again when in Newcastle and will be investigating other hotels in this chain.

8

Cath

27 Jul 2025

·

Stayed 2 nights

Went for a weekend away, hotel nice and clean near all amenities,nice and quiet breakfast excellent

10

Marie

22 Nov 2025

·

Stayed 1 night

Breakfast was excellent fresh and plenty of choice

8

Carole

8 Aug 2025

·

Stayed 1 night

Happy with our stay, only negative was cooked breakfast items were all lukewarm or cold

10

Katherine

10 Nov 2025

·

Stayed 1 night

Friendly staff, clean room. Lovely breakfast 🙂

8

Dave

4 Oct 2025

·

Stayed 1 night

Hotel was lovely, room was lovely, breakfast wasn't the best which was a little disappointing when everything else was so so good. Staff were incredible throughout though

10

Paul

31 Aug 2025

·

Stayed 1 night

Excellent location and lovely staff. Great breakfast and exceptional value. Delighted with parking facilities and general ambience. Only negative was the evening meal which was very disappointing but will definitely return.

8

RUSSELL

7 Nov 2024

·

Stayed 2 nights

Saturday evening resteraunt closed with bar snacks only very expensive breakfast was very expensive the bar was by card only not very welcoming

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Month	Average price
January	US$83
February	US$96
March	US$102
April	US$96
May	US$103
June	US$102
July	US$110
August	US$104
September	US$135
October	US$112
November	US$111
December	US$107

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $70	7 $122	8 $182	9 $170	10 $120	11 $135	12 $500
13 $165	14 $91	15 $175	16 $168	17 $191	18 $116	19 $264
20 $65	21 $116	22 $126	23 $128	24 $131	25 $111	26 $182
27 $65	28 $120	29 $147	30 $189

Su	Mo	Tu	We	Th	Fr	Sa
				1 $165	2 $162	3 $199
4 $93	5 $107	6 $170	7 $166	8 $124	9 $130	10 $141
11 $85	12 $132	13 $180	14 $15.3k	15 $103	16 $103	17 $204
18 $82	19 $97	20 $180	21 $191	22 $185	23 $97	24 $188
25 $101	26 $120	27 $153	28 $173	29 $176	30 $149	31 $143

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Monthly average prices

About this property

Location

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

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