Is parking available at the property?

Self parking is available on-site for CAD 40 per day, which includes in/out privileges. Parking height restrictions apply.

Does the hotel allow pets?

Pets are allowed, with a maximum of three pets per accommodation. A pet fee of CAD 85 per accommodation applies, but service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 16:00 to 23:00, and check-out is at 11:00. Early check-in and late check-out are available for a fee, subject to availability.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Ottawa, just a 4-minute walk from Rideau Canal and 10 minutes by foot from the University of Ottawa. It is approximately 0.7 miles from Parliament Hill and 1.2 miles from Byward Market Square.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool, which is accessible from 8:00 AM to 8:00 PM.

What are the hotel's policies for guests staying with children?

Children are welcome, and those up to the age of 16 can stay for free when occupying the parent or guardian's room using existing bedding.

Cartier Place Suite Hotel - Ottawa

Average nightly price at Cartier Place Suite Hotel by month, last 12 months (USD)
Month	Average price
January	$109
February	$124
March	$115
April	$119
May	$152
June	$157
July	$140
August	$154
September	$156
October	$129
November	$131
December	$114

What guests think

At Cartier Place Suite Hotel, reviewers consistently praise the central, walkable location and the spacious, apartment-style suites with kitchens, while noting that the property feels dated and that on-site parking is pricey compared with nearby alternatives.

Staff are frequently described as friendly and accommodating, though a few guests reported rude interactions or slow responses. Many comment that rooms are clean and quiet, but there are recurring complaints about maintenance and cleanliness lapses, occasional smoke or musty odors, and inconsistent pool and hot tub upkeep or temporary closures. Comfort issues such as firm or soft mattresses, older TVs, intermittent Wi-Fi, and heating or AC noise also appear in some reviews. Overall, expect a centrally located, good-value base with useful amenities rather than modern polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool, hot tub and sauna are a popular plus, but guests repeatedly note issues like non-working jets, occasional closures, limited seating, or cleanliness lapses. On-site underground parking is available but commonly described as tight and expensive.

Related guest reviews

8

June

Oct 7, 2025

·

Stayed 1 night

Room was clean. Would be good for a longer stay as it was apartment style with a kitchen and separate bedroom. Price for parking is high and should be included, similar to other nearby hotels.

10

Al

Oct 9, 2025

·

Stayed 1 night

Swimming pool and sauna were great

8

jessica

Nov 2, 2025

·

Stayed 2 nights

Absolutely loved the hotel, the pool was alittle unclean

10

Mike

Jan 25, 2026

·

Stayed 1 night

Room was great. However the toilet never stopped running. Staff was great, friendly and courteous. Hot tub was awesome after skating the canal.

8

cynthia

Oct 20, 2025

·

Stayed 2 nights

The pool could really use more than four chairs.

10

Rob

Nov 13, 2025

·

Stayed 1 night

Very nice room. Helpful front desk attendant. Easy parking ( thankfully, with an Expedia discount). Great swimming pool. Nice bar/restaurant. Central location - a great spot for an Ottawa trip.

6

Noah

Oct 29, 2025

·

Stayed 1 night

Booking said parking on-site. Arrived to find that it's $40/day... Parked at the City Hall garage (5 min walk away) and paid $6 for a 24h stay. Room was musty but clean and it was nice to have a kitchen. There was a loud vibrating (furnace?) that kept me up all night.. Hot tub was the best part and even that wasn't great. Solid 3 star experience.

4

Anne

Apr 14, 2025

·

Stayed 1 night

The pool was absolutely disgusting; there were clumps of hair floating around and it appeared that the pumps weren't running. The water was very still and cloudy. The pool deck and chairs were covered in water. There was a birthday party just prior and they just decimated the pool but there were no staff around monitoring or cleaning it. The rooms were clean however outdated. There is no patio furniture. There is a lot of glass furniture around which is difficult if you have little ones. There were some dishes. The staff were nice.

8

BETZKOFF

Sep 1, 2025

·

Stayed 2 nights

Hôtel très bien situé, à deux pas du centre-ville et entouré de nombreux restaurants. Parking disponible en option. Les chambres sont propres et fonctionnelles, même si le style mériterait un petit rafraîchissement. Le personnel est particulièrement accueillant et serviable, ce qui rend le séjour très agréable. L’hôtel dispose d’une piscine et d’un jacuzzi (malheureusement en panne lors de notre visite) et d une salle de sport

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8

Monia

Oct 6, 2025

·

Stayed 2 nights

Emplacement parfait au centre-ville, tout peut se faire à pied. Par contre, le stationnement à 38$/jour est vraiment trop cher.

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Cleanliness

Many reviews report clean, quiet suites, but cleanliness is inconsistent, with repeated mentions of missed housekeeping, dirty bathrooms or kitchenettes, and smoke or musty odors.

Related guest reviews

10

David

Oct 28, 2025

·

Stayed 4 nights

The hotel was clean, comfortable and very quiet. Well located in Central Ottawa. Most major attractions are in walkable distances. Good choice of nearby places to eat or grab a coffe.

6

Luc

Mar 6, 2025

·

Stayed 2 nights

Bed sheets had not been changed, the clerk told me "sometimes the maid doesn't have the time, that's what happened". Nice property otherwise, pool is nice, area around feels safe, underground parking available. Good units, looks like apartments that have been repurposed. Good spot for a family that wants to cook a few meals during their stay.

10

Paul

Sep 24, 2025

·

Stayed 3 nights

Massive, quiet, clean suite. Friendly, knowledgeable and helpful staff.

2

Michael

Nov 27, 2025

·

Stayed 2 nights

Room was gross. Smelled like urine and smoke. Tried to get a refund immediately after check in and they wouldnt give one. Dont stay here

8

Colleen

May 17, 2025

·

Stayed 1 night

We have stayed at this hotel a few times and overall like it very much. The convenience of having 2 bdrms for a family of 5 is awesome! The hot tub jets were not working though and the kitchenette was not cleaned when we arrived. Staff is friendly and helpful.

6

Sarah

Oct 9, 2025

·

Stayed 3 nights

The pool , hot tub, and sauna were great and most of the staff were nice. However the bathtub was not properly cleaned as I found another persons pubic hair. I asked them to ask housekeeping to properly clean it but when I came back after it had apparently been cleaned I still found hairs.

10

Alexander

Oct 31, 2025

·

Stayed 2 nights

Excellent location, exceptionally clean room. The hotel exceeded my expectations.

8

Shelly

Dec 31, 2025

·

Stayed 2 nights

The staff were very friendly and the room was clean. Close to downtown , could walk to most places.

6

Jon

Nov 19, 2025

·

Stayed 1 night

The room had a distinct smell of smoke which wasn't great.

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Rooms

Suites are large, apartment-style with full kitchens and balconies, suited to families and longer stays. Decor is widely dated, with occasional equipment and comfort issues (older TVs, intermittent Wi-Fi, heating/AC quirks, and mixed mattress/pillow comfort).

Related guest reviews

6

Daniel

Dec 6, 2025

·

Stayed 3 nights

Good size rooms. Just outdated

8

Jun

Aug 30, 2025

·

Stayed 3 nights

I think the building is old, no USB charger

8

Nicole

Nov 11, 2025

·

Stayed 2 nights

Our room was a bit dated but clean and well situated downtown Ottawa. I really enjoyed the large bathtub with whirlpool. We really like the full kitchen but there was no pucks for the dishwasher.The TV didnt have a guide and it was very impractical to watch something on TV. The plugs are old and loose , when you plug a phone charger it easily falls out and no USB plugs. The room has very good acoustic insolation. We didnt hear any or our neighbours.

8

Jay

Sep 21, 2025

·

Stayed 1 night

Room has everything you need. Kitchen is outstanding. Very large living space with lots of closet and storage space. Everything is super clean. Was disappointed with quality of pillows … bring your own! Otherwise, amazing experience.

10

Jean

Nov 22, 2025

·

Stayed 1 night

Great price for the square footage that you get + a full kitchen and balcony. You are really renting a small appt.

6

MARK

Jun 17, 2025

·

Stayed 1 night

Clean. Everything ok but not great. A lot of the suites lack a TV in the bedroom, which seems should be standard these days. A reasonably priced hotel given the conditions.

4

Steven

May 29, 2025

·

Stayed 1 night

Very dated and badly in need of upgrading. Internet and phone didn't even work! Would NOT recommend

8

Richard

Nov 28, 2025

·

Stayed 3 nights

Room was comfortable. Heat did not work in main bedroom.

6

Ruth

Nov 23, 2025

·

Stayed 2 nights

The bed is too soft. There are some areas that need to be clean like the bathroom baseboards.. there is heat in the bathroom. The bathroom fan work with timers. Some people were loud at night. It was difficult to find a parking the second day I was there. Not chance to check the pool or fitness area. The kitchen needs to be updated. I have been not using the kitchen . Only the microwave and kettle and the refrigerator to store my juice and milk. The stove is old and the kettle is too small for use with a family, barely it boils 3 cups of water. The tv is not smart I can not cast my movie. The area is close to many places like restaurants and stores. Safely to walk at night.

10

Patricia

Nov 30, 2025

·

Stayed 2 nights

Helpful staff, quiet, great location, large room

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Service

Service is often praised as friendly, helpful and accommodating, with some upgrades and early check-ins. A noticeable minority cite rude interactions or inconsistent information and follow-through.

Related guest reviews

10

Tiffany

Nov 3, 2024

·

Stayed 1 night

Great staff!

8

Lauren

May 26, 2025

·

Stayed 2 nights

All of my communication prior to the trip was excellent. I arrived very late and unfortunately the staff working the desk at night was not very helpful (the cleaning staff did help us find the parking and the correct elevator after we couldn’t get anyone at the desk). Otherwise, nice size room, great location, good amenities for families, easy check out. Rooms were dated but had everything we needed. I would probably stay again if I were arriving earlier - or now that I am familiar enough to be independent.

6

Robert

Oct 10, 2025

·

Stayed 3 nights

The only real downside we had was the guy st the reception when we checked in. He was rude and not welcoming.

10

Jeannette

Jan 25, 2026

·

Stayed 4 nights

The staff was above helpful, their maintenance man was exceptional in putting together two (2) skate trainers that I had purchased (I asked the front desk to borrow a screwdriver and they indicated that they had a maintenance person on staff). Also I had an early morning flight and my room was ready on arrival…. Excellent hotel.

8

Wayne

May 26, 2025

·

Stayed 2 nights

(1) heat in room did not work. had to have someone up to fix. (2) Don't mind doing own dishes, but, hotel should at least provide a dishcloth. (3) had a new staff member check me in. Was a bit unsure of parking. But, I did park. Unfortunately it was in wrong section where I could not access from hotel side. On checkout, "got the gears from front desk staff abouth whether I had followed parking instructions". Not a very friendly way toleave considering that I couldn't find my parked car to begin with. A nicely located hotel, but, will not be returning.

10

Rosemarie

Aug 23, 2025

·

Stayed 2 nights

The staff was very helful - they went above and beyond to look after my elderly mother.

10

Sidi Abdellhak El

Sep 1, 2025

·

Stayed 2 nights

Thanks to Gina the manger for her help, kindness and her high level of professionalism.

10

Elizabeth

Oct 28, 2025

·

Stayed 2 nights

It was a wonderful centrally located hotel. The staff were so great and very helpful. Gina needs a shoutout as she went over and above to ensure our stay was a great one. We were celebrating our birthdays that weekend. Gina assisted us with many things to ensure our stay was everything we wanted it to be. She is truly an asset to your organization. We look forward to our next trip to Ottawa and our stay at your hotel. The room was spotless and all the staff was very courteous and welcoming - especially Gina.

10

Paul

Apr 14, 2025

·

Stayed 1 night

The staff were so friendly and helpful, big thank you to Gina on reception, she was so kind and allowed me to check in early and check out late, with no issues. The room is not a room it is a self contained 1 bedroom apartment and had a full working kitchen, with cooking utensils and a full size fridge. cannot recommend this place enough. fantastic hotel

6

Jamie

Jan 9, 2025

·

Stayed 1 night

I stayed here for New years eve and was pretty happy with the hotel. The location, parking, room with balcony and pool were a bonus to staying here with kids. The only things is the person working reception had very poor customer service skills, rolling his eyes and not communicationg at check out. I stood waitng for a receipt or acknowledgement of dropping the keys but nothing. I also had a bad experience with that same receptionist when i checked in. I have stayed at over 20 hotels in the past 2 years and have never experienced such a lack of customer service before. It was enough to choose another hotel for my next stay in ottawa.

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Location

Central and walkable to Parliament Hill, ByWard Market, the Rideau Canal, and restaurants; convenient to transit. A few mention construction noise or typical downtown conditions after dark.

Related guest reviews

10

glenda joyce

Feb 13, 2026

·

Stayed 4 nights

The overall experience was great. Nice room, friendly staff, great location

10

Lori

Oct 15, 2025

·

Stayed 3 nights

Quiet, spacious and well situated location.

10

David

Oct 28, 2025

·

Stayed 4 nights

The hotel was clean, comfortable and very quiet. Well located in Central Ottawa. Most major attractions are in walkable distances. Good choice of nearby places to eat or grab a coffe.

10

Eugene

Oct 22, 2025

·

Stayed 3 nights

Very good location, could walk most anywhere we needed to go. A lot of restaurants in the area

8

Jerry

Oct 5, 2025

·

Stayed 2 nights

Great location for our trip, close to U Ottawa, walkable to Byward Market, Lansdowne, Parliament area, etc. Was great to be able to walk everywhere instead of taking a car.

10

Kai

Oct 12, 2025

·

Stayed 2 nights

Close to many Ottawa attractions. Most of them are walking distance from the hotel.

10

Feymar

Oct 6, 2025

·

Stayed 1 night

Excellent location, big room and extremely well equipped. I will definitely stay here again if I need to go to Ottawa. I recommend it!

10

Kevin

Sep 23, 2025

·

Stayed 1 night

Great location within walking distance of local sites and restaurants.

10

Madhuraj Sharma

Oct 14, 2025

·

Stayed 2 nights

Well located

10

Robert

Sep 1, 2025

·

Stayed 1 night

The property is in excellent location in Ottawa. Great location for base for sightseeing, biking, dining, walkable to all POI. Quiet neighborhood. Excellent dining options, next door to NAC, walk to Byeard market, Rideau Ctr., Parliament Hill, Sparks Street Mall, Bank of Canada, supreme.Courrt of Canada, City Hall, musuems, National Art Gallery, Rideau Canal, UofOttawa and so much more

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Dining

On-site restaurant/lounge feedback is mixed: several guests enjoyed good food and convenience, while others found the menu limited, service disorganized, or were confused that breakfast was not included.

Related guest reviews

8

Jennifer

Apr 1, 2025

·

Stayed 2 nights

At check in we did not receive a lot of communication - like where our room was, or room service info, or pool info - which is typical in hotels. We found our suite to be a good size. Definitely outdated - but that doesn't bother me - if it's comfy and clean. The couch wasn't super comfortable and as I found out that night, neither was the bed. Hard as a rock. I called front desk to get the pool hours and was told it was 9am-9pm. That's hugely disappointing - . Also pool is not as in pictures, not well maintained and hot tub lacked jets that worked. Hotel amenity information was inconsistent. There was a qr code in the room -which led to the website but the website is not great. In one place I saw that breakfast was provided - but we were never told about it and no information was listed any where for details. It also said that room service is available but when you click the link it goes to a restaurant somewhere else. UPDATE YOUR WEBSITE! It's so frustrating. the shower was good - except no conditioner which was really bad after being in a pool - the bathroom has ripped wallpaper and just overall blah. The main room of the suite was cold and we couldn't figure out how to get heat. apparently there is a little base board heater under the balcony door that you need to turn on. This was not obvious and also frustrating. No staff stand outs as we rarely saw any. Just an average and not fabulous stay. I moved the dresser and found a baby sock and some garbage.

8

Jeffrey

Sep 1, 2025

·

Stayed 1 night

I was pleased with the large apartment style room. Was clean and comfortable. Balcony was nice as well. Hot tub jets weren't functioning, but still was nice to soak in. Pool was very nice. Parking is expensive, and for the price of the stay I feel breakfast should have been included. Excellent location for close by pubs/restaurants. We went to the Whales Bone and loved it!

8

Marsha

Sep 29, 2025

·

Stayed 1 night

I didn't like the fact that it said "breakfast is on us but you had to pay for a hot breakfast. I don't call a croissant and fruit, breakfast

10

Paul

Oct 17, 2025

·

Stayed 3 nights

Nice suites, clean and tidy, and beds comfortable. Staff were polite and cheerful at all hours. Area has some great dining options (their in house is great as well!). Looking forward to next stay!

10

Paul

Sep 18, 2025

·

Stayed 1 night

Very clean, very well maintained. The room and everything in it was comfortable, and stylish. Staff are welcoming and great. The in house resto-bar was great as well, felt right at home and welcome. The area is nice, and safe. About the only thing that could be better is instructions on how to find the channel guide lol. I highly recommend Cartier Place!

10

Jennifer

Feb 16, 2025

·

Stayed 1 night

like that you had a pool was a little cold but great for kids! customer service was good ! resturant in the hotel wasnt the greatest

10

Vivalda

Jan 14, 2025

·

Stayed 2 nights

One of my very favorite places to stay that has everything you need local restaurants just a foot or two away convenience dollar stores everything you need the hospitality is great right downtown everything is walkable the pool and the hot tub is wonderful the Latino Lounge downstairs is awesome all the staff are polite respectable and friendly,,always look forward to going there

6

Shannon

Feb 26, 2025

·

Stayed 2 nights

There are no walk-in/wheel-in showers. They are all bath tubs with shower curtains which is NOT conducive to a mobility challenged person. The mattress was very firm and like sleeping on a board. Parking is charged per day and I feel if I’m a registered guest, parking should be included in my stay. The fridge in our room kicked in every hour and was so loud it was disruptive. It actually vibrated the glassware in the kitchenette. The hotel is in a good location but is quite outdated. The restaurant was quite disorganized. The waitress we had was also the bartender and would clear tables as well. It was very loud and took quite some time to get our order which was incorrect upon serving us. We tried to have the order corrected to no avail. The manager removed the incorrect items from our table (don’t know which table they were supposed to go to) and still charged us for them anyway. We waited 20 minutes for a revised receipt before we gave up and just paid. It is centrally located so there are other restaurants you can visit. It would probably be much better in warmer weather but being as it was winter during our stay, the sidewalks were buried and getting around by walking was quite difficult. Byward Market and Rideau skating are close and several museums are a short drive. Rated a 3 mainly because the bed was rock hard, the fridge condenser was failing and no wheelchair access rooms anywhere in the hotel. This hotel definitely needs to be renovated and upgraded.

10

Charbel

Jul 27, 2025

·

Stayed 2 nights

Friendly staff and a gem of a restaurant in the hotel. Walking distance to parliament hill and adjacent to a street full or restaurants

10

Rob

Nov 13, 2025

·

Stayed 1 night

Very nice room. Helpful front desk attendant. Easy parking ( thankfully, with an Expedia discount). Great swimming pool. Nice bar/restaurant. Central location - a great spot for an Ottawa trip.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $183	2 $171	3 $281	4 $205	5 $178	6 $160	7 $159
8 $135	9 $159	10 $161	11 $160	12 $163	13 $153	14 $155
15 $160	16 $160	17 $159	18 $160	19 $167	20 $167	21 $159
22 $167	23 $166	24 $167	25 $169	26 $165	27 $170	28 $165
29 $165	30 $168

Su	Mo	Tu	We	Th	Fr	Sa
		1 $187	2 $185	3 $182	4 $187	5 $186
6 $183	7 $187	8 $179	9 $184	10 $187	11 $188	12 $184
13 $187	14 $183	15 $184	16 $179	17 $186	18 $185	19 $186
20 $184	21 $186	22 $189	23 $190	24 $190	25 $187	26 $185
27 $189	28 $185	29 $186	30 $188	31 $186

Cartier Place Suite Hotel

Prices for Cartier Place Suite Hotel

Monthly average prices

About this property

Location

Room options

Premier Suite, 1 King Bed

Superior Room, 1 Queen Bed with Sofa Bed

Suite, 1 Bedroom (View.i.p.)

Deluxe Suite, 1 King Bed with Sofa Bed

Standard Suite, 1 Bedroom

Executive Studio Suite

Studio Suite

Suite, 2 Bedrooms

Deluxe Room, Multiple Beds

Junior Studio Suite

Premier Suite, 2 Bedrooms

Guest reviews of Cartier Place Suite Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Cartier Place Suite Hotel

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