Name: Ottawa Embassy Hotel & Suites
Address: 25 Cartier Street, Golden Triangle, Ottawa, Canada, Ottawa, Ontario, CA
Price range: $97–$239 per night
Rating: 8

What guests think

At Ottawa Embassy Hotel & Suites, travellers highlight a central, walkable location near Parliament Hill and the canal, very spacious suite-style rooms with kitchens and balconies, and consistently friendly front-desk teams, alongside recurring concerns about parking, elevators, and temperature control.

Bathrooms are often small, and some decor and fixtures show age. Cleanliness feedback is mixed: many note tidy suites, while others mention stained carpets, musty odors, or poorly cleaned dishes and balconies. Noise from HVAC or neighboring rooms is reported in some stays, but many describe the building as quiet. Overall, it suits travellers who prioritize location and self-catering over polished finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site restaurant and guest laundry are convenient, but facilities draw mixed feedback: limited, paid parking with a tight garage and occasional elevator outages; the small gym is useful, though maintenance and supplies can be inconsistent.

Related guest reviews

10

Margaret

Mar 10, 2025

·

Stayed 2 nights

Clean in all areas. Great staff at the reception who helped with all of our queries. We ate dinner at the on site restaurant and the food was very good with great staff. We had a suite and it was very large with a full kitchen. Beds were very comfy. Love the area also that was walkable and close to many sites and areas for shopping.

8

Caterina

Jan 11, 2025

·

Stayed 1 night

Great location. Big, clean room. Underground parking garage was awful. Park outdoors if you can.

10

Albert

Oct 30, 2025

·

Stayed 3 nights

Great location on a quiet street but with easy access to both Centretown and Byward Market (via Rideau Centre). Building is older but the units are nicely renovated and very spacious. Has a full kitchen if one wanted to cook. Onsite parking is limited but there is easy access to parking at Ottawa City Hall (only a few minutes walk away) where parking is only $4 a day on weekends.

8

Maurice

Sep 2, 2024

·

Stayed 1 night

Parking a little tight. Long wait for the elevator

8

Linda

May 24, 2025

·

Stayed 3 nights

It was a very comfortable stay. Having a dining room on site was very convenient. We didn’t like that the gym was isolated in the basement, closeted away. We would stay at the Embassy Suites again.

10

Chantel

Sep 23, 2025

·

Stayed 2 nights

Clean and renovated on the inside. Staff was very welcoming and polite. Parking across the street at the city hall was only $4 the weekend that we travelled. Best bang for your buck in that area in my opinion.

2

Benes

Sep 1, 2024

·

Stayed 3 nights

Carpet is dirty, fridge is noisy, elevator is out of service.

4

PETER

Oct 19, 2025

·

Stayed 1 night

There was no parking available at the hotel. VERY INCONVENIENT. The girl at the front desk is like a robot. She offered other places to park but the price was astronomical! $36 for overnight parking and I had to walk 5 minutes! There were open spots to park at the hotel but the reception girl said they were for other guests. I called ahead to ensure there was parking available and was reassured that I would have a spot but it wasn't happening upon arriving.

8

Yun

Jun 18, 2025

·

Stayed 3 nights

The entrance to the underground parking is difficult to navigate for vehicles with normal or low ground clearance due to a sharply angled slope. I attempted to avoid the steep incline by entering from another side, but unfortunately, my car's rim was scratched in the process.

4

Jennifer

Nov 22, 2025

·

Stayed 5 nights

Hotel was very hot. The heating is analog and I had to turn it down to 60F for my room to be a decent temperature. Noise from other rooms came through the heating vents and there was noisy construction during the day from the floor above I wasn’t warned about. The glassware and dishes in the kitchen cupboards were unclean. The washroom smelled slightly of sewer. The weight machine in the gym was broken and there were no wipes to sanitize the equipment.

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Cleanliness

Reviews are mixed: many describe rooms as clean, but recurring negatives include stained or worn carpets, musty odors, dusty vents, dirty balconies or dishes, and occasional housekeeping misses.

Related guest reviews

4

Tristan

Nov 14, 2025

·

Stayed 1 night

Room wasn't clean, toilet was just wiped, not actually cleaned, lots of stains on the bowl. Shower water debit was so low that it was more dripping than flowing. Sink faucet is quite dangerous as it's burning hot even past the middle point into cold. Stains on the carpet. Staff was very nice and professional.

4

Marie

Jan 26, 2025

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Stayed 1 night

There was a dirty used soap in the very dirty soap dish in my shower from previous guests. Beyond disgusting. And Very very sub par bedding.

10

Monique

Nov 10, 2025

·

Stayed 1 night

Beautiful, spacious, clean room. Staff was very helpful and courteous.

6

Kimberly

Jun 3, 2024

·

Stayed 2 nights

We killed 2 Roaches in the kitchen. But overall it was okay

8

Carl

Sep 29, 2025

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Stayed 2 nights

Everything was OK except the rug was very dirty and the balcony couldn’t be used because of the dirt not sure when it was Everlast cleaned. Need a hanger in the bathroom. Having said all that the staff was first rate Samantha or Sam on the front desk, excellent, as was the bartender.

6

Ruth

Nov 23, 2025

·

Stayed 1 night

Room was nice and large. Kitchen area was convenient, but Carpet needs to go. Stained and dirty. Mattress in room was like sleeping on bricks. Hard as a rock. Shower head was horrible. No pressure. Water barely came out. There was no garbage can or recycling bin in room.

10

Angela

Feb 2, 2026

·

Stayed 1 night

Room was clean and spacious. Staff very friendly. Location was perfect.

8

David

Nov 21, 2024

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Stayed 2 nights

It was a nice stay. My only complaint would be that if wasn't cleaned very well before our stay. food on the carpet and crumbs on two of the chairs in the sitting room. Makes you wonder what else wasn't cleaned properly. Staff were very nice

10

Dawn

Feb 2, 2026

·

Stayed 1 night

Excellent location right downtown - 5 min walk to Confederation park and the canal, another 5-10 min to the market. Clean and safe hotel, very quiet, beautiful up to date room, underground garage for only $20 per night. Very friendly staff. Super fair price. Will definitely stay again.

4

Jennifer

Nov 22, 2025

·

Stayed 5 nights

Hotel was very hot. The heating is analog and I had to turn it down to 60F for my room to be a decent temperature. Noise from other rooms came through the heating vents and there was noisy construction during the day from the floor above I wasn’t warned about. The glassware and dishes in the kitchen cupboards were unclean. The washroom smelled slightly of sewer. The weight machine in the gym was broken and there were no wipes to sanitize the equipment.

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Rooms

Suites are very spacious with full kitchens and balconies, but bathrooms are often small and layouts can feel awkward. Several guests report dated furnishings and noisy or hard-to-control HVAC or appliances that disturb sleep.

Related guest reviews

8

Jon

Sep 28, 2025

·

Stayed 1 night

Decent amenities. Room was very large, maybe a bit too large. Bathroom was quite small. Overall the room was very clean. The property is showing signs of age, but the location is very good. Would probably stay again

8

Julie

Oct 10, 2025

·

Stayed 2 nights

It was 30 degrees all weekend and we had no air conditioning - mind you it was October but still - not ideal and sleeping was very warm. Also would be nice if they gave some water bottles in the room.

8

Sylvie

May 20, 2025

·

Stayed 1 night

Air climatisé trop bruyant, empêche de dormir

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4

younghye

Dec 24, 2025

·

Stayed 3 nights

전체적으로 청소가 잘 되어 있어서 깨끗함. 다만 에어컨과 냉장고 소리 때문에 시끄러워서 밤에 잠을 잘 못 잤으며 식수를 제공하지 않아 생수를 사서 들어가거나 수돗물을 끓여마셔야 했던 점이 불편했음.

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8

Laura

Oct 21, 2025

·

Stayed 4 nights

The location was wonderful - and the staff were great! Clean and comfortable - only issue was that the room was too warm and we were unable to adjust the temp in room - overall a good experience.

10

Julie

Nov 5, 2025

·

Stayed 1 night

Large suite, convenient to have a kitchen. Comfy and clean.

8

Sheila

Oct 20, 2025

·

Stayed 6 nights

The staff were very friendly and the suite was clean and larger than we expected. Our only complaint with the suite was the size of the bathroom. It was very small!

8

Donald

Oct 20, 2025

·

Stayed 2 nights

The bathroom was very small. Difficult to move around in it.

8

Liane

Sep 14, 2025

·

Stayed 3 nights

Ottawa Embassy hotel is deceiving. Not the modern looking hotel from the outside, looking dated, but we had a huge king size suite with a kitchen. The space was nice and large and clean. Bathroom on the small side but served its purpose and the shower was a nice size. The bed and pillows were very comfortable. Great location as it is pet friendly we were able to walk our dog easily. The staff are great and extremely friendly - and are dog people too!

8

Nadine

Oct 12, 2025

·

Stayed 2 nights

The location of the hotel is excellent if you want to be close enough to the main activities, but also want somewhere a little quieter. Due to location of the room within the hotel, there was very little natural light, and only one tiny window in the whole suite was able to be opened. The air con didn’t work, so the room was uncomfortably hot- the hotel are obviously already aware of this as there was a fan in the room.

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Service

Staff are widely praised as friendly, helpful and accommodating, with smooth check-ins and quick assistance. A smaller number report slow or unhelpful front-desk interactions and communication issues, including parking charges.

Related guest reviews

10

Pierre

Nov 6, 2025

·

Stayed 2 nights

I would like to thank Samantha at reception for the warm welcome. Always with a smile and cheerful.

4

Qiang

Nov 1, 2025

·

Stayed 2 nights

The room was spacious and included a nice surprise: a fully equipped kitchenette with a clean refrigerator, cafe machine, four-burner stove, pots, bowls, plates, and cutlery. Great for families or longer stays. However, the air conditioning unit hangs in the middle of the room and makes a terrible, loud rattling noise every time it runs—impossible to ignore and disruptive to sleep. Most disappointing was the irresponsible and misleading front desk service. We prepaid through Expedia. At check-in, the receptionist offered parking and quoted “$28 plus tax.” I immediately clarified: “So $28 plus tax is for parking for our full two-night stay?” She clearly answered “YES.” We were later charged $63.26—$28 + tax per night. When I complained, Front Desk Manager Francisco Rodiles dismissed it entirely, saying the per-day rate was listed on Expedia. While that may be true, it does not justify staff verbally confirming a total price that was completely wrong. This caused wasted time, stress, and frustration. The manager refused any refund, apology, or accountability—only deflection. Bottom line: Good room size and kitchen setup, but ruined by noisy AC and shockingly poor front desk integrity. Not the reliability or transparency I expect from a downtown Ottawa hotel.

10

Sarah

Oct 30, 2025

·

Stayed 1 night

Staff was lovely and very helpful. Room was clean and quiet. We did not eat at the hotel, so can't comment. We would definitely stay again.

2

cassandra

Mar 23, 2025

·

Stayed 1 night

The POS terminal was not working with 4 or our team mates cards it kept declining wr called thr bank and we had more than enough fund on the card for approval. The guy made us feel so embarrassed and told me i should go to another hotel even though our rooms were already paied for. He also told another team mates parents that of they can't afford to pay they should not boox a hotel. We had 7 rooms booked and our team goes to different cities every other week and never experienced anything luje this before. All they keep saying is our policy. Customer service suck. I will post my reviews on social media and so will the organization of our basketball team.

10

Rob

Oct 13, 2025

·

Stayed 2 nights

Yusuf at check-in was excellent. He was so helpful, polite and made us feel relaxed after a hard hectic day traveling. He made it so we want to come back next year when we return to Ottawa.

4

Agam

Aug 8, 2024

·

Stayed 2 nights

Checked in around 11 PM, initially the room alotted to us had a broken bathroom door. After checking with reception, desk staff mentioned he can't do anything about it. After several requests he said to change the room and mentioned that they only have 1 more room, he doesn't know about the condition of the room and to check it yourself. He was extremely rude and didn't helped in anything with the room switching and even told me to leave the hotel if you have any problem. This whole discussion and switch took us 2 hours i.e. 1 AM at night. Moreover they didn't had any parking available (actually they never have, verified it next day also.) They gave some nearby options had to search the area in the middle of the night. Room was big, with a balcony, has kitchen, stove and even utensils. Next day after coming back from the visit, bith the key cards stopped working. It took me 30 mins at the reception (long queue with only 1 working desk) with family & kid waiting outside d room. They only have 2 elevators (no service elevator) & 1 of then was not working during our visit. 1 elevator for 11 floors made the whole hotel chaotic. During checkout we had to wait almost an hour for the elevator, all the guests were forced to even go up the floor with the elevator to get a place. On top of this the hotel staff in between occupied the whole elevator just to carry towels. Even after several complaints and requests the hotel manager didn't called me back or apologized in anyway.

2

peter

Jun 14, 2025

·

Stayed 1 night

Check in was slow, non attentive and below standard

10

Avril

Apr 5, 2025

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Stayed 1 night

Great location and staff. Everything I have needed has been taken care of right away. The staff is friendly and so helpful. Will definitely stay here any time we are in Ottawa and will recommend!

10

Laura

Oct 27, 2025

·

Stayed 2 nights

The staff were all very friendly, the lobby and room were immaculate and the bed so comfortable. The suite had ample room and it was a short walk to coffee shops, restaurants and key sights like parliament. I really enjoyed my stay and hope to come again soon!

10

Dawn

Feb 2, 2026

·

Stayed 1 night

Excellent location right downtown - 5 min walk to Confederation park and the canal, another 5-10 min to the market. Clean and safe hotel, very quiet, beautiful up to date room, underground garage for only $20 per night. Very friendly staff. Super fair price. Will definitely stay again.

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Location

Central and very walkable—close to Parliament Hill, Rideau Canal, Elgin Street and ByWard Market—with easy access to City Hall parking. Many also note the street is fairly quiet for a downtown base.

Related guest reviews

10

Barbara

Oct 9, 2025

·

Stayed 1 night

Perfect location for quick sightseeing trip.

10

Ying

Oct 27, 2025

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Stayed 3 nights

It is very good location just beside city hall and confederation park. I can run around canal in the morning. I will choose this hotel next time. staff are all very nice.

10

Albert

Oct 30, 2025

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Stayed 3 nights

Great location on a quiet street but with easy access to both Centretown and Byward Market (via Rideau Centre). Building is older but the units are nicely renovated and very spacious. Has a full kitchen if one wanted to cook. Onsite parking is limited but there is easy access to parking at Ottawa City Hall (only a few minutes walk away) where parking is only $4 a day on weekends.

10

Jennifer

Sep 28, 2025

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Stayed 4 nights

Great stay at the Ottawa Embassy. Welcoming, friendly staff and clean, comfortable room. Located in a great area within walking distance of Parliament Hill, Byward Market and various museums.

10

Virginia

Sep 28, 2025

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Stayed 1 night

Nice stay in downtown Ottawa. Well stocked kitchen with common kitchen items. Close to major attractions.

10

Chantel

Sep 23, 2025

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Stayed 2 nights

Clean and renovated on the inside. Staff was very welcoming and polite. Parking across the street at the city hall was only $4 the weekend that we travelled. Best bang for your buck in that area in my opinion.

10

John

Jun 3, 2025

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Stayed 1 night

Very comfortable accommodations, great location.

10

Evelina

Oct 9, 2025

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Stayed 4 nights

Convenient location to Parliment Hill and other attractions.

10

Dawn

Feb 2, 2026

·

Stayed 1 night

Excellent location right downtown - 5 min walk to Confederation park and the canal, another 5-10 min to the market. Clean and safe hotel, very quiet, beautiful up to date room, underground garage for only $20 per night. Very friendly staff. Super fair price. Will definitely stay again.

10

Milton

Oct 6, 2025

·

Stayed 4 nights

Hotel is close to all major spots. Block away from major street with plenty of dining. Transportation is close by but it is a very walkable city. Will stay here again

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Dining

On-site pub/restaurant draws generally positive comments for dinner and value, but breakfast quality and availability are inconsistent, and breakfast is typically not included. Plenty of dining options are an easy walk on nearby Elgin Street.

Related guest reviews

10

Betty

Aug 10, 2024

·

Stayed 1 night

Great location to walk to Parliament Hill the Rideau canal and Elgin Street for restaurants and bars. On site restaurant was nice. Service was good. Parking garage under the building was very convenient. Deacon Brodies was a fun Scottish bar.

10

Leif

Sep 26, 2025

·

Stayed 3 nights

Bra prisvärd frukost samma pris som på stan typ. Trevligt personal och perfekt läge i city

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10

Karine

Oct 1, 2025

·

Stayed 1 night

Nice apartment building converted into a hotel, right in the middle of everything, by the rideau canal. It allows you to walk to everything within 15 minutes: parliament buildings, the byward market, restaurants/bars and shopping. The hotel was nice and clean and the staff were cordial and helpful.

10

Margaret

Mar 10, 2025

·

Stayed 2 nights

Clean in all areas. Great staff at the reception who helped with all of our queries. We ate dinner at the on site restaurant and the food was very good with great staff. We had a suite and it was very large with a full kitchen. Beds were very comfy. Love the area also that was walkable and close to many sites and areas for shopping.

8

Linda

May 24, 2025

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Stayed 3 nights

It was a very comfortable stay. Having a dining room on site was very convenient. We didn’t like that the gym was isolated in the basement, closeted away. We would stay at the Embassy Suites again.

8

Michael

Apr 21, 2025

·

Stayed 1 night

I like everything about the property, but the restaurant breakfast was not very good and neither was the service My eggs were cold. In the hallway, there was a smell of the kitchen and I was on the eleventh floor and it was on the first floor.

10

PAULO

Feb 12, 2026

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Stayed 1 night

Equipe recepção fantástica. Em anexo ao hotel possui um PUB, o qual utilizamos para jantar e tomar café. Foi show a comida e atendimento também

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10

Annie

Jan 25, 2026

·

Stayed 1 night

excellent le service au restaurent était parfait l'assiette steak frite super bon

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10

Mitchell

Jan 13, 2026

·

Stayed 1 night

We had a lovely one night stay. Very nice and clean room. Great location. Coopers had a wonderful breakfast. We would stay here again.

8

Don

Jul 19, 2025

·

Stayed 1 night

Restaurant was closed

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AI-generated summary based on recent guest reviews

Month	Average price
January	$107
February	$129
March	$116
April	$128
May	$189
June	$160
July	$130
August	$137
September	$134
October	$124
November	$114
December	$101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $97	2 $167	3
4 $123	5 $227	6	7	8 $148	9 $134	10 $161
11	12 $128	13 $143	14 $186	15 $153	16 $182	17 $168
18 $145	19 $226	20	21	22 $150	23 $204	24 $168
25 $123	26 $162	27 $165	28 $175	29 $142	30 $132	31 $132

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $239	22	23	24	25	26
27 $140	28 $197	29 $188	30 $188

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

One-Bedroom Suite with King Bed

Bachelor Suite with Two Queen Beds

Junior Suite with One Queen Bed

Queen Room with Balcony

Deluxe King Room

Executive King Suite with One King Bed

Bachelor Suite with One King Bed

Apartment with Balcony

Deluxe Queen Room with Two Queen Beds

One-Bedroom Suite with Two Queen Beds

King Room with Balcony

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Ottawa Embassy Hotel & Suites

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Prices for upcoming dates