Lodestar Waterside Apartments

The apartment was in a poor state of repair and not clean

Sticky to walk on kitchen floor Fridge door seal broken that did not allow to shut Clothes dryer control knob broken, had to use pliers Bathroom exhaust fan broken Overall run down and needs work Next to freeway

We asked for a single bed to be added to the room, which it was. However, it was placed directly in front of the air conditioner which needed to be on as it was very warm on both days of our stay. It was the only air conditioner and there was nothing in the bedroom. In the bathroom there was only 1 roll of toilet paper supplied which did not last 2 days. The grout between the tiles in the shower needed a good scrub to remove mould. The plug for the kitchen sink did not fit the plug hole. The door handle to the balcony was loose. The carpet in the lounge room had not been vacuumed properly and was evident when I moved the single bed. Generally, the room was very tired and neglected. The hotel was supposed to be manned from 10.00 AM but on both days there was nobody there at 10.00. The shower tile

The rooms are old and neglected and do not look anything like the website. We were texted late check-in details on the day of our arrival although we arrived within reception hours. I did not see Reception open the whole 5 days of my stay. The apartment had not been cleaned prior to our stay, rubbish in robe, mould in bathroom sink, thick dust on walls behind curtains. Killed three very big cockroaches over three nights. Kitchen sink plug did not fit. We ran out of toilet paper on day 3, with no spare rolls supplied in cupboard. Old stains on linen on main bed and on spare linen and blanket in cupboard. All appalling and I fought for a 50% refund which Wotif were every helpful in progressing. Do not stay at Lodestar Waterside Apartments. There is no service or attempt to maintain apartments.

Felt the place could of done with some maintenance. Cleaned better . The bathroom sink plug hole was black . Over the years of staying the price has more than doubled and the place is getting worse .