Phuket Graceland Resort and Spa

Large resort with multiple pools (including pool-access rooms), a kids club, bowling alley and a gym. Several reviews note dated areas, ongoing renovations, broken features (missing tiles, spa jets), limited sunbeds, occasional entertainment noise and patchy Wi-Fi.

Housekeeping is often praised and many guests found rooms and grounds clean. Others reported musty or sewer smells, dampness or mould, stained linens, a cockroach sighting and dirty pool edges, indicating inconsistent standards.

Rooms are generally spacious, some newly renovated, and pool-access options are popular. Many note dated decor, hard mattresses and design quirks (poor drainage, few outlets), plus noise from streets or pools and occasionally unreliable Wi-Fi.

Staff are widely described as friendly and helpful, especially housekeeping and activities teams. However, multiple guests reported slow or unhelpful reception, check-in or room-type issues, and inconsistent pool/bar service.

Across the road from Patong Beach and within walking distance to shops, restaurants and Bangla Road, typically at the quieter end. Some rooms near the street experience late-night noise from traffic and tuk-tuks.

Breakfast buffet is frequently praised for variety, though several note repetitive menus, crowding and weak coffee. On-site dining quality is mixed, with some finding options limited or pricey and multiple reports of illness after eating at the resort.