The Reef Playacar Beach Resort & Spa - All Inclusive
105 $US
/nuit
Moyenne pour septembre
Prix pour The Reef Playacar Beach Resort & Spa - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
105 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À The Reef Playacar Beach Resort & Spa - All Inclusive, les prix par nuit s'élèvent en moyenne à 105 $US pendant le mois le moins cher (septembre) et à 451 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 247 $US |
| février | 451 $US |
| mars | 248 $US |
| avril | 202 $US |
| mai | 135 $US |
| juin | 116 $US |
| juillet | 119 $US |
| août | 131 $US |
| septembre | 105 $US |
| octobre | 152 $US |
| novembre | 187 $US |
| décembre | 218 $US |
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sept. · 105 $US
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Le plus cher : février (env. 451 $US)
Le moins cher : septembre (env. 105 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Non seulement vous pouvez vous faire bronzer sur la plage privée, mais vous ...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Non seulement vous pouvez vous faire bronzer sur la plage privée, mais vous pouvez également profiter des nombreuses infrastructures de loisirs à votre disposition, notamment une piscine extérieure et un centre de fitness. Parmi les équipements et services offerts par ce complexe touristique vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une boutique de souvenirs/un kiosque à journaux.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Si vous devez organiser une réunion à Playa del Carmen, faites confiance à ce complexe touristique qui dispose d'espaces événements mesurant 480 mètres carrés et comprenant un espace de conférence et une salle de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour, ne manquez pas de faire halte à Botticelli l'un des 3 restaurants de ce complexe touristique qui abrite aussi un café. Pour bien finir la journée, rien de tel qu'un moment de détente autour d'un cocktail ou d'un verre de vin ! Et vous avez de la chance puisque vous trouverez sur place un bar / salon, un bar à la plage et un bar en bord de piscine.
Chambres
Les 198 chambres de l'hébergement vous invitent à la détente et comprennent un réfrigérateur et une télévision LED. Les chambres sont dotées d'un balcon. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Les salles de bain comprennent un ensemble douche/baignoire, des articles de toilette gratuits et un sèche-cheveux.
Emplacement
En choisissant The Reef Playacar Beach Resort & Spa - All Inclusive, vous profiterez d'un séjour à Playa del Carmen (Playacar), à moins de 5 minutes en voiture de Terminal maritime Playa del Carmen et Rue commerçante Quinta Avenida. Ce complexe touristique au bord de la plage se trouve à 0,4 km de Plage de Playacar et à 2 km de Plage principale de Playa del Carmen.
À proximité
Ruines Mayas de Playacar(0.2 miles)
Plage de Playacar(0.3 miles)
Volière de Xaman Ha(0.5 miles)
Piste Cyclable sur Paseo Xaman-Ha(0.6 miles)
Plaza Paraiso(0.8 miles)
Centre commercial Paseo del Carmen(0.9 miles)
Rue commerçante Quinta Avenida(1 miles)
Terminal maritime Playa del Carmen(1 miles)
Parc des Fondateurs(1 miles)
Portail Maya(1.1 miles)
Plage principale de Playa del Carmen(1.2 miles)
Chabad Playa del Carmen(1.2 miles)
Marché Playa del Carmen(1.3 miles)
Musée des merveilles 3D(1.3 miles)
Musée Frida Kahlo(1.3 miles)
Aéroport international Cozumel (CZM)(21.2 miles)
Aéroport international de Cancún (CUN)(36.3 miles)
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Organisation d'excursions
Emplacement
Paseo Xaman - Ha s/n, Playacar, Zone hôtelière de Playacar, Playa del Carmen, Solidaridad, Quintana Roo, Mexique
Ruines Mayas de Playacar (0.2 miles)
Plage de Playacar (0.3 miles)
Volière de Xaman Ha (0.5 miles)
Piste Cyclable sur Paseo Xaman-Ha (0.6 miles)
Plaza Paraiso (0.8 miles)
Centre commercial Paseo del Carmen (0.9 miles)
Options de chambre
12
Chambre Premium, 1 très grand lit
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
291 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
5
Chambre Supérieure, 1 très grand lit
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
291 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
6
Chambre Supérieure, 2 lits doubles
Détails de la chambre
2 Lits Doubles
Couchages 4
291 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
13
Chambre Premium, 2 lits doubles
Détails de la chambre
2 Lits Doubles
Couchages 4
291 ft²
BalconClimatisationWi-Fi (gratuit)Lits pliants ou supplémentaires (gratuits)
Avis des voyageurs sur The Reef Playacar Beach Resort & Spa - All Inclusive
8
Bien
Basé sur 2 111 avis vérifiés
Qui séjourne ici ?
Affaires
0%
Couples
48%
Familles
33%
Groupes
15%
Solo
2%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Reef Playacar Beach Resort & Spa - Option Tout Inclus, les clients soulignent le cadre luxuriant dans la jungle, la taille modeste et la belle plage, ainsi que le personnel toujours chaleureux, tout en notant une qualité de la nourriture variable, des règles strictes pour la formule tout inclus et quelques problèmes d'entretien ou de bruit.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Reef Playacar Beach Resort & Spa - Option Tout Inclus, les clients soulignent le cadre luxuriant dans la jungle, la taille modeste et la belle plage, ainsi que le personnel toujours chaleureux, tout en notant une qualité de la nourriture variable, des règles strictes pour la formule tout inclus et quelques problèmes d'entretien ou de bruit.
Beaucoup apprécient l'emplacement sûr de Playacar, à quelques pas de la Cinquième Avenue, le bar dans la piscine et les piscines, ainsi qu'une atmosphère détendue et discrète. Les principales frustrations concernent des lits durs, la réservation des restaurants le jour même avec une disponibilité limitée, des bars sous-effectifs qui ferment tôt et des sollicitations insistantes pour des adhésions. Attendez-vous à un complexe plus calme, axé sur la nature et offrant un service solide, mais avec une offre de restauration et d'équipements inégale.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Complexe compact avec deux piscines, une belle plage avec des transats, un bar dans la piscine, un spa et un centre de plongée sur place ; beaucoup apprécient le cadre dans la jungle. Les installations peuvent sembler limitées : les bars sont parfois sous-effectifs ou ferment tôt, certaines zones sont réservées aux VIP et il n'y a pas d'ascenseurs, avec de nombreux escaliers.
Avis de voyageur à ce sujet
10
Jason
24 avr. 2025
·
A séjourné 6 nuits
Outstanding dive shop, The Reef Marina, attached to the hotel--first class!
Outstanding dive shop, The Reef Marina, attached to the hotel--first class!
8
Kelly
20 avr. 2025
·
A séjourné 4 nuits
This beachfront resort is in an excellent area, Playacar, which is gated and feels very safe. Walking, riding bikes or getting a taxi is easy. Outside of Playacar there are shops, historical sites, and museums. Wonderful restaurants locally, as well. But, there is also no reason to leave the Reef as there are restaurants on site, too. Boticelli and Terrazzo grill were our favorites. The Ome Spa was fabulous; we enjoyed our massages. We utilized the dive shop. The staff is helpful and friendly; we had a few delays that were not staff's fault. Also, the captain of the boat dropped us off quite a way from shore in our BCDs making us navigate waves and wind back to shore. Again, not staff's fault who were apologetic. Overall, we found the Reef to meet our needs and expectations.
This beachfront resort is in an excellent area, Playacar, which is gated and feels very safe. Walking, riding bikes or getting a taxi is easy. Outside of Playacar there are shops, historical sites, and museums. Wonderful restaurants locally, as well. But, there is also no reason to leave the Reef as there are restaurants on site, too. Boticelli and Terrazzo grill were our favorites. The Ome Spa was fabulous; we enjoyed our massages. We utilized the dive shop. The staff is helpful and friendly; we had a few delays that were not staff's fault. Also, the captain of the boat dropped us off quite a way from shore in our BCDs making us navigate waves and wind back to shore. Again, not staff's fault who were apologetic. Overall, we found the Reef to meet our needs and expectations.
8
Antonia
11 oct. 2025
·
A séjourné 6 nuits
Swim-up bar was awesome. Property is on the beach and you can see the ocean even from the pool!
Swim-up bar was awesome. Property is on the beach and you can see the ocean even from the pool!
10
MALCOLM
29 nov. 2025
·
A séjourné 7 nuits
The rooms were everything we needed, the staff and restaurants were great, the beach was spectacular, the water was warm and clean and no coral or rocks, my wife loved her massages, all in all a fantastic place. Evening entertainment was a bit lacking and they could use a bit more variety for lunches.
The rooms were everything we needed, the staff and restaurants were great, the beach was spectacular, the water was warm and clean and no coral or rocks, my wife loved her massages, all in all a fantastic place. Evening entertainment was a bit lacking and they could use a bit more variety for lunches.
8
PETRA Joan
23 janv. 2025
·
A séjourné 21 nuits
The swim up bar was often crowded with children & their blender drinks & their rowdiness.The Kids Club needs it's own pool area?
The swim up bar was often crowded with children & their blender drinks & their rowdiness.The Kids Club needs it's own pool area?
6
David Arturo Pereira
3 sept. 2025
·
A séjourné 7 nuits
The grounds are beautiful with a lot of wildlife and peaceful nature. We enjoyed the resort kitty Luna.We loved taking the yoga class in the mornings with such a great instructor. I would highly recommend putting coffee makers in the room. It's very disappointing when you're an early riser and need to wait till 6:30 for a cup of coffee. My other complaint is all the kids jumping and splashing pool water in your drinks in the adult swim up bar. Would recommend a pool area for kids. The food needs work along with the syrup water down drinks. Our recommendations to use more natural juice and not all the concentrated sugar juice. The gym needs alot of upgrades and would be nice if the ac worked.
The grounds are beautiful with a lot of wildlife and peaceful nature. We enjoyed the resort kitty Luna.We loved taking the yoga class in the mornings with such a great instructor. I would highly recommend putting coffee makers in the room. It's very disappointing when you're an early riser and need to wait till 6:30 for a cup of coffee. My other complaint is all the kids jumping and splashing pool water in your drinks in the adult swim up bar. Would recommend a pool area for kids. The food needs work along with the syrup water down drinks. Our recommendations to use more natural juice and not all the concentrated sugar juice. The gym needs alot of upgrades and would be nice if the ac worked.
8
zhivko
10 juil. 2024
·
A séjourné 7 nuits
Pros: Very clean overall. New/renovated rooms with good room service. Courteous staff. Beach is good and it is close. Bar close by the beach. Pool close by the beach. Upper pool close to rooms with pool bar. Night entertainment. Serving modelo beer everywhere ( some bars even serve modelo dark). Good price transportation from and to airport. Overall good response to Hurricane Beryl. Cleaned up in a day. Cons: overall small property( its a plus for the distance) with less staff. A big minus for me is serving drinks: they only serve in the restaurant and buffet. Less equipment for the bars like the plastic cups; multiple times i notice the only bartender in the big bar(main pool) leaves and starts collecting cups so He can clean them and then fulfill people’s orders. imagine how long of a wait for a single beer that could be. The restaurant, there is one right on top of the buffet. So there is only one kitchen serving all the indoor food. The buffet closes at 11 so if you want coffee after that you will have to wait or start asking around. Espresso in the front office is not included in the all inclusive. Also the bar closest to the beach is VIP so u cannot ask them for anything? Also if you feel like going to the one hot tub it is also VIP. It is odd, I’ve never been in an All inclusive place that i was told my membership doesn’t include so many basic things. The food was good, just limited choices. mojito and cocktails are made from concentre. We would not come back.
Pros: Very clean overall. New/renovated rooms with good room service. Courteous staff. Beach is good and it is close. Bar close by the beach. Pool close by the beach. Upper pool close to rooms with pool bar. Night entertainment. Serving modelo beer everywhere ( some bars even serve modelo dark). Good price transportation from and to airport. Overall good response to Hurricane Beryl. Cleaned up in a day. Cons: overall small property( its a plus for the distance) with less staff. A big minus for me is serving drinks: they only serve in the restaurant and buffet. Less equipment for the bars like the plastic cups; multiple times i notice the only bartender in the big bar(main pool) leaves and starts collecting cups so He can clean them and then fulfill people’s orders. imagine how long of a wait for a single beer that could be. The restaurant, there is one right on top of the buffet. So there is only one kitchen serving all the indoor food. The buffet closes at 11 so if you want coffee after that you will have to wait or start asking around. Espresso in the front office is not included in the all inclusive. Also the bar closest to the beach is VIP so u cannot ask them for anything? Also if you feel like going to the one hot tub it is also VIP. It is odd, I’ve never been in an All inclusive place that i was told my membership doesn’t include so many basic things. The food was good, just limited choices. mojito and cocktails are made from concentre. We would not come back.
8
Abundio
2 nov. 2025
·
A séjourné 5 nuits
La limpieza del hotel es muy buena, a la playa le falta algo de limpieza. El personal es muy atento, el estacionamiento es suficiente
La limpieza del hotel es muy buena, a la playa le falta algo de limpieza. El personal es muy atento, el estacionamiento es suficiente
6
Jacque
2 avr. 2024
·
A séjourné 3 nuits
Staff was rude on many occasions. Need more chairs for pool and beach areas.
Staff was rude on many occasions. Need more chairs for pool and beach areas.
8
Fabiola
5 nov. 2025
·
A séjourné 1 nuit
Todo bien..solo que mi habitación fue en tercer piso y son escaleras..no hay elevador... El restaurant bien..pero el italiano hay q subir escaleras... Para ir al teatro o auditorio escaleras .. .. osea personas de la 3ra edad .olvide lo... Fuera de eso todo bien
Todo bien..solo que mi habitación fue en tercer piso y son escaleras..no hay elevador... El restaurant bien..pero el italiano hay q subir escaleras... Para ir al teatro o auditorio escaleras .. .. osea personas de la 3ra edad .olvide lo... Fuera de eso todo bien
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients trouvent les chambres et les espaces communs propres et bien entretenus. Cependant, les problèmes récurrents incluent des piscines parfois sales, des odeurs ou de l'humidité/de la moisissure dans certaines chambres, la présence saisonnière de sargasses sur la plage et des signalements isolés de nuisibles.
Avis de voyageur à ce sujet
8
Dante
18 juil. 2025
·
A séjourné 5 nuits
The properties gardens and landscaping is so beautiful and very well maintained.
The properties gardens and landscaping is so beautiful and very well maintained.
10
Michela
22 nov. 2025
·
A séjourné 3 nuits
The staff were exceptional. You felt you could ask anyone for anything. The resort is simply beautiful. From walking in from the gorgeous beach to a cooler shaded jungle to find your room…well we absolutely loved it. The water was clear and beautiful and the beaches were almost totally clean of that sargassum (sp??). Some was in the water after some days with wind but you could easily get past it to the clean clear deeper water. And you could walk out several hundred feet without it being over your head. Do fun to just play in the waves without fear of strong undertows. Amazing.
The staff were exceptional. You felt you could ask anyone for anything. The resort is simply beautiful. From walking in from the gorgeous beach to a cooler shaded jungle to find your room…well we absolutely loved it. The water was clear and beautiful and the beaches were almost totally clean of that sargassum (sp??). Some was in the water after some days with wind but you could easily get past it to the clean clear deeper water. And you could walk out several hundred feet without it being over your head. Do fun to just play in the waves without fear of strong undertows. Amazing.
6
Josephine
1 oct. 2025
·
A séjourné 3 nuits
We found bed bug in our room. During the power outage, the property should provide emergency light or generator. And the cook should wear a cap at work especially during the power outage, the cook was sweating. She is using her clothes to wipe. So gross.
We found bed bug in our room. During the power outage, the property should provide emergency light or generator. And the cook should wear a cap at work especially during the power outage, the cook was sweating. She is using her clothes to wipe. So gross.
8
Yajaira
7 oct. 2024
·
A séjourné 5 nuits
Second time coming to this resort and we love everything the food is real good 10/10!! The staff is very friendly! The only thing we were upset about is how dirty the pools are I was disgusted and out of my 5 days here only got in the pool one day after that we were mostly at the beach. If it wasnt for the dirty pools this resort would b a 10/10..
Second time coming to this resort and we love everything the food is real good 10/10!! The staff is very friendly! The only thing we were upset about is how dirty the pools are I was disgusted and out of my 5 days here only got in the pool one day after that we were mostly at the beach. If it wasnt for the dirty pools this resort would b a 10/10..
10
Roberto
25 sept. 2025
·
A séjourné 3 nuits
Me encantó el hotel, había recibido comentarios positivos previamente y eso me ayudó a decidirme. La playa es bellísima y se respira mucha tranquilidad. El personal es muy amable en todo momento y el hotel está altamente enfocado en el cuidado de la naturaleza. Me encantó la garrafa de agua que te dejan en la habitación y la posibilidad de rellenarla cuando quieras. La comida del buffet es riquísima y el restaurante mexicano a la carta está delicioso. Las habitaciones impecables y uno descansa porque descansa. El hotel es familiar, pero al ser solo uno el Trato es igual. Únicamente tengo una queja con respecto a mi habitación: el seguro del baño estaba malo y faltó de mantenimiento por lo que estuve atrapado alrededor de 10 minutos y de milagro se destrabo y pude salir de lo contrario no sé qué hubiera hecho (viaje solo).
Me encantó el hotel, había recibido comentarios positivos previamente y eso me ayudó a decidirme. La playa es bellísima y se respira mucha tranquilidad. El personal es muy amable en todo momento y el hotel está altamente enfocado en el cuidado de la naturaleza. Me encantó la garrafa de agua que te dejan en la habitación y la posibilidad de rellenarla cuando quieras. La comida del buffet es riquísima y el restaurante mexicano a la carta está delicioso. Las habitaciones impecables y uno descansa porque descansa. El hotel es familiar, pero al ser solo uno el Trato es igual. Únicamente tengo una queja con respecto a mi habitación: el seguro del baño estaba malo y faltó de mantenimiento por lo que estuve atrapado alrededor de 10 minutos y de milagro se destrabo y pude salir de lo contrario no sé qué hubiera hecho (viaje solo).
6
bibi
21 nov. 2025
·
A séjourné 2 nuits
Got bitten up whilw sleeping ,not sure if it was bed bugs or just ant and other bugs since there is so much trees around. Dining option very limited . Italian restaurants was absolutely horrible...ended up leaving and going to the buffet. Mexican would give a 6/10 ..however you are only allow one main entree and portion sizes are really small..so if ur super hungry you would need to go to the buffet. Ended up going to the buffet around 9pm after the mexican restaurant, very limited options and many dishes wasnt refilled. Overall wouldnt recommend
Got bitten up whilw sleeping ,not sure if it was bed bugs or just ant and other bugs since there is so much trees around. Dining option very limited . Italian restaurants was absolutely horrible...ended up leaving and going to the buffet. Mexican would give a 6/10 ..however you are only allow one main entree and portion sizes are really small..so if ur super hungry you would need to go to the buffet. Ended up going to the buffet around 9pm after the mexican restaurant, very limited options and many dishes wasnt refilled. Overall wouldnt recommend
6
Gloria
12 août 2025
·
A séjourné 1 nuit
This used to be our go to hotel but the past 2 trips have not been great. The buffet has drastically changed. The options are not great. The other restaurants are ok when you can get reservations. Pool areas are not that clean. Wait lines at the bars are long.
This used to be our go to hotel but the past 2 trips have not been great. The buffet has drastically changed. The options are not great. The other restaurants are ok when you can get reservations. Pool areas are not that clean. Wait lines at the bars are long.
8
Apphia
23 déc. 2024
·
A séjourné 7 nuits
The beach was wonderful! The staff was very kind and accommodating! The buildings and rooms could use some renovations and updates, but it was a comfortable stay. The food was my least favorite part of the trip. I have to maintain a gluten free diet and there wasn't alot of variety or food options. Some days the food at the buffet was cold, and it didn't vary based on timing of the meal. Great location in Playa!
The beach was wonderful! The staff was very kind and accommodating! The buildings and rooms could use some renovations and updates, but it was a comfortable stay. The food was my least favorite part of the trip. I have to maintain a gluten free diet and there wasn't alot of variety or food options. Some days the food at the buffet was cold, and it didn't vary based on timing of the meal. Great location in Playa!
6
Albert
12 oct. 2024
·
A séjourné 6 nuits
Pros-Staff spoke both English and Spanish and most were freindly. Beach was beautiful as well as pools. Grounds were nice with a jungle atmosphere. Resort is close to 5 Th Ave. Check in was quick and easy . CONS- beds are hard,food had little flavor and not much variety even the restaurants were just OK. Hard to get a drink unless you’re at the pool bar. Beach bar closed at 4:30 and a lot of the time the bartender was out picking up glasses from the pool/beach area. Pools although pretty are dirty as far as skimming. Taxi are really expensive!! I would not stay here again
Pros-Staff spoke both English and Spanish and most were freindly. Beach was beautiful as well as pools. Grounds were nice with a jungle atmosphere. Resort is close to 5 Th Ave. Check in was quick and easy . CONS- beds are hard,food had little flavor and not much variety even the restaurants were just OK. Hard to get a drink unless you’re at the pool bar. Beach bar closed at 4:30 and a lot of the time the bartender was out picking up glasses from the pool/beach area. Pools although pretty are dirty as far as skimming. Taxi are really expensive!! I would not stay here again
4
Andreea
6 nov. 2024
·
A séjourné 10 nuits
Been at this resort before and everything has declined since. Our entire group got hit by Norovirus, and the hotel was denying it existed. They took no measures to minimize the spread as it swept through the resirt. Our upgraded ocean view suite had a hole in the ceiling and water came in during rain, windows were not sealed to the walls so noise and heat came in, and the A/C did not work in the bedroom despite us requesting service and them saying it’s fixed. The buffet food is terrible and service has also declined since our last visit. We will not return to this resort.
Been at this resort before and everything has declined since. Our entire group got hit by Norovirus, and the hotel was denying it existed. They took no measures to minimize the spread as it swept through the resirt. Our upgraded ocean view suite had a hole in the ceiling and water came in during rain, windows were not sealed to the walls so noise and heat came in, and the A/C did not work in the bedroom despite us requesting service and them saying it’s fixed. The buffet food is terrible and service has also declined since our last visit. We will not return to this resort.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres varient du moderne et confortable à l'ancien, avec des mentions fréquentes de lits très fermes et de bruit occasionnel. Certains signalent un climatiseur ou une eau chaude faibles, des équipements limités dans la chambre comme des cafetières, et une connexion Wi-Fi peu fiable en dehors du hall d'entrée ; quelques suites sont particulièrement spacieuses.
Avis de voyageur à ce sujet
10
Kristy-Lyn
25 mars 2025
·
A séjourné 7 nuits
A smaller resort with a more intimate feel. And a bathtub on the balcony!
A smaller resort with a more intimate feel. And a bathtub on the balcony!
6
Luis
25 nov. 2025
·
A séjourné 2 nuits
The quality of the hotel has decreased considerably over the last few years. Food is pretty average. A lot of noise at night makes it hard to sleep.
The quality of the hotel has decreased considerably over the last few years. Food is pretty average. A lot of noise at night makes it hard to sleep.
8
Derrion
13 mai 2024
·
A séjourné 5 nuits
Everything was oky however they advertise free wifi and we literally had no wifi the entire time. Other than that it was great, good great, staff great but sucked without wifi when you travel and work
Everything was oky however they advertise free wifi and we literally had no wifi the entire time. Other than that it was great, good great, staff great but sucked without wifi when you travel and work
10
Kimberly
7 mai 2025
·
A séjourné 4 nuits
I would like to say that the staff was super friendly! It’s much nicer than the pictures, a very quaint clean smaller resort with an intimate feel! They provide carafes and two glasses that you can fill up with water. My only complaint is you had to upgrade to get a coffee pot in the room. Never had a problem, getting beach chairs, or a chair by the pool. Always food available. I believe all the rooms have a patio with a nice chair, chairs and a table. I really enjoyed listening to the birds and sitting out in nature! I must say that I had the best deep tissue massage I’ve ever had I wish I had the young ladies name. Rented some jet skis from behind the hotel, which was a blast! Always felt very safe sharpness within walking distance, either way out of the hotel. To the left is a smaller shopping center with outside restaurant into the right you can walk up into play Adele Carmen on fifth Avenue, which may take about 20 minutes.( I’m 54 and short lol) I totally would recommend this hotel for anybody specially if you’re looking for something budget friendly! Definitely would return♥️
I would like to say that the staff was super friendly! It’s much nicer than the pictures, a very quaint clean smaller resort with an intimate feel! They provide carafes and two glasses that you can fill up with water. My only complaint is you had to upgrade to get a coffee pot in the room. Never had a problem, getting beach chairs, or a chair by the pool. Always food available. I believe all the rooms have a patio with a nice chair, chairs and a table. I really enjoyed listening to the birds and sitting out in nature! I must say that I had the best deep tissue massage I’ve ever had I wish I had the young ladies name. Rented some jet skis from behind the hotel, which was a blast! Always felt very safe sharpness within walking distance, either way out of the hotel. To the left is a smaller shopping center with outside restaurant into the right you can walk up into play Adele Carmen on fifth Avenue, which may take about 20 minutes.( I’m 54 and short lol) I totally would recommend this hotel for anybody specially if you’re looking for something budget friendly! Definitely would return♥️
8
DENISSE
30 oct. 2025
·
A séjourné 4 nuits
The front desk staff was not the friendliest during our check in. I was given a room number and said I couldn't check in until 3pm. Then when it was check in time I was told that I couldn't check into that room and given a seperate room with 2 beds instead of the king bed I requested.
The front desk staff was not the friendliest during our check in. I was given a room number and said I couldn't check in until 3pm. Then when it was check in time I was told that I couldn't check into that room and given a seperate room with 2 beds instead of the king bed I requested.
8
Lisa
13 juil. 2024
·
A séjourné 7 nuits
I like it except the rooms were noisy and the beds were way to hard
I like it except the rooms were noisy and the beds were way to hard
10
Amy
16 août 2025
·
A séjourné 3 nuits
Limited food option Bed Comfort excellent
Limited food option Bed Comfort excellent
8
Shady
20 juil. 2025
·
A séjourné 3 nuits
The property location is unique and so beautiful. Rooms are spacious and near to everything, small resort and walkable both ways to beach and to entrance. Beach is amazing and pools are good, bars and snack bars are excellent. What I did not like, low food varieties, can be much better. Reservation to Mexican restaurant was so hard, you have to wake up early to reserve a place over there from reception, and must be on same day. Room A/C was so weak and room phones were not working. I did complaint three times at reception desk, and after a day passed someone came over and did not do any improvement to A/C nor fixed the phones.It was short stay but loved the location and style, management should give more care for quick and good maintenance. Plus better food at restaurant and I will give them 10 next time.
The property location is unique and so beautiful. Rooms are spacious and near to everything, small resort and walkable both ways to beach and to entrance. Beach is amazing and pools are good, bars and snack bars are excellent. What I did not like, low food varieties, can be much better. Reservation to Mexican restaurant was so hard, you have to wake up early to reserve a place over there from reception, and must be on same day. Room A/C was so weak and room phones were not working. I did complaint three times at reception desk, and after a day passed someone came over and did not do any improvement to A/C nor fixed the phones.It was short stay but loved the location and style, management should give more care for quick and good maintenance. Plus better food at restaurant and I will give them 10 next time.
8
Fabiola
5 nov. 2025
·
A séjourné 1 nuit
Todo bien..solo que mi habitación fue en tercer piso y son escaleras..no hay elevador... El restaurant bien..pero el italiano hay q subir escaleras... Para ir al teatro o auditorio escaleras .. .. osea personas de la 3ra edad .olvide lo... Fuera de eso todo bien
Todo bien..solo que mi habitación fue en tercer piso y son escaleras..no hay elevador... El restaurant bien..pero el italiano hay q subir escaleras... Para ir al teatro o auditorio escaleras .. .. osea personas de la 3ra edad .olvide lo... Fuera de eso todo bien
8
Valerie
1 déc. 2024
·
A séjourné 5 nuits
We enjoyed our stay over thanksgiving break. However, I’m surprised to see not one review talk about the beds. The beds are extremely uncomfortable and very firm. I found it very difficult to get a good night’s sleep during our 5 night stay. Better beds would make this a more desirable property. Our party booked massages at the spa. We are told to arrive 10min before our appointment. Which we did. We had one couple massage at 10 and the therapists picked us up at 10:10. Although we booked an 80min massage they still finished at 11:20 even though they were at fault for picking us up late. I brought this to the attention of the front desk and the solution was to give the 10min loss to the next couple massage in our group. Very disappointing as I was the one who paid for and booked the massages. So I got just a 70min and the next group got 90min. The couples room is also very small. It looks like it should only accommodate one table but they have two in there. There is no way the massage therapists can practice proper body mechanics and technique without proper space to comfortably move around the tables. I say this as a massage therapist myself. I’m sure those ladies are in pain after every shift because of it. The Mexican restaurant was just ok. I am glad we tried it but had no desire to book a reservation again. The Samurai hibachi restaurant at the sister location was excellent. Highly recommend if you get the gold bracelet.
We enjoyed our stay over thanksgiving break. However, I’m surprised to see not one review talk about the beds. The beds are extremely uncomfortable and very firm. I found it very difficult to get a good night’s sleep during our 5 night stay. Better beds would make this a more desirable property. Our party booked massages at the spa. We are told to arrive 10min before our appointment. Which we did. We had one couple massage at 10 and the therapists picked us up at 10:10. Although we booked an 80min massage they still finished at 11:20 even though they were at fault for picking us up late. I brought this to the attention of the front desk and the solution was to give the 10min loss to the next couple massage in our group. Very disappointing as I was the one who paid for and booked the massages. So I got just a 70min and the next group got 90min. The couples room is also very small. It looks like it should only accommodate one table but they have two in there. There is no way the massage therapists can practice proper body mechanics and technique without proper space to comfortably move around the tables. I say this as a massage therapist myself. I’m sure those ladies are in pain after every shift because of it. The Mexican restaurant was just ok. I am glad we tried it but had no desire to book a reservation again. The Samurai hibachi restaurant at the sister location was excellent. Highly recommend if you get the gold bracelet.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement décrit comme amical et serviable dans tout le complexe. Les points négatifs incluent des propositions insistantes d'adhésion/de multipropriété, un service d'accueil ou de restaurant inégal, un service au bar lent et de la confusion concernant les réservations ou les avantages différenciés.
Avis de voyageur à ce sujet
10
Cerian
8 juil. 2025
·
A séjourné 2 nuits
A lovely, stay with very comfortable, clean rooms and fantastic customer service from all the staff. Thank you!
A lovely, stay with very comfortable, clean rooms and fantastic customer service from all the staff. Thank you!
4
Lindsay
27 sept. 2025
·
A séjourné 5 nuits
None of the proper staff were on the same page on what the rules and regulations were for all inclusive. We sold a gold bracelet to go to another Sister resort and use their pools and restaurants, but we’re not informed that a shuttle would be longer than we originally told 30 minutes we were told 10. and also made multiple stops. They also neglected to tell us that we would need to make reservations before 4 PM and couldn’t make them prior to the day of. Had to go to the front desk to make these reservations as well we also were not informed that shuttles stopped certain days early and other days ended at 10 PM. We paid 250 per person to be able to use the other resort but due to this lack of information we’re not able to use it at one time. All minor things, but made our time at this resort disappointing because nothing was disclosed at the time of check-in then when we tried to make reservations, we were told one thing and then the next day found out that the actual protocol was something different. Upon finally being able to arrive at the Sister resort, we were found that there’s actually one pool because the resort was still under construction. They also allowed vendors to come on the property. We were continuously haggle to buy things on repeated day daily, which made enjoying the pool or sitting oceanfront unpleasant. Overall, I thought it was beautiful. The food was what was expected for a all-inclusive buffet style. Has a lot of potential but overall disappointed
None of the proper staff were on the same page on what the rules and regulations were for all inclusive. We sold a gold bracelet to go to another Sister resort and use their pools and restaurants, but we’re not informed that a shuttle would be longer than we originally told 30 minutes we were told 10. and also made multiple stops. They also neglected to tell us that we would need to make reservations before 4 PM and couldn’t make them prior to the day of. Had to go to the front desk to make these reservations as well we also were not informed that shuttles stopped certain days early and other days ended at 10 PM. We paid 250 per person to be able to use the other resort but due to this lack of information we’re not able to use it at one time. All minor things, but made our time at this resort disappointing because nothing was disclosed at the time of check-in then when we tried to make reservations, we were told one thing and then the next day found out that the actual protocol was something different. Upon finally being able to arrive at the Sister resort, we were found that there’s actually one pool because the resort was still under construction. They also allowed vendors to come on the property. We were continuously haggle to buy things on repeated day daily, which made enjoying the pool or sitting oceanfront unpleasant. Overall, I thought it was beautiful. The food was what was expected for a all-inclusive buffet style. Has a lot of potential but overall disappointed
6
Blanca
12 juil. 2024
·
A séjourné 3 nuits
Llegando al hotel nos entregaron la habitación y de inmediato una persona de nombre Beatriz nos ofreció un desayuno, (en otro hotel lejano de ahí) fuimos, y como no les compramos la membresía que nos ofrecieron, nos empezaron a tratar de diferente manera. Con verdades a medias nos convencieron para aceptar el desayuno en el otro hotel, The Reef Coco Beach. Y en el desayuno, al finalizar, como dijimos que no deseábamos comprar la membresía, nos echaron en cara el desayuno diciendo: ¿entonces por qué aceptaron venir al desayuno? A lo cual respondí que aceptamos por su insistencia en que fuéramos. Porque de echo nuestra estancia en el hotel incluía desayuno, y dejamos nuestro desayuno en The Reef Playacar por ir al otro hotel para que nos dieran un mal trato por no comprar una membresía No volvería a hospedarme en alguno de los tres hoteles de los que yo sé que tienen. En el bar todo excelente En limpieza todo bien En el restaurante los camarer@s muy bien, solo que quienes asignan las mesas, en la primera noche nos atendió una señorita que antes de cualquier cosa nos cobraba precio de adulto para una niña de 9 años, yo le hice la pregunta sobre ese detalle, y fue como nos ofreció aplicar una tarifa menor para la niña, aunque de hecho lo hizo de mal modo.
Llegando al hotel nos entregaron la habitación y de inmediato una persona de nombre Beatriz nos ofreció un desayuno, (en otro hotel lejano de ahí) fuimos, y como no les compramos la membresía que nos ofrecieron, nos empezaron a tratar de diferente manera. Con verdades a medias nos convencieron para aceptar el desayuno en el otro hotel, The Reef Coco Beach. Y en el desayuno, al finalizar, como dijimos que no deseábamos comprar la membresía, nos echaron en cara el desayuno diciendo: ¿entonces por qué aceptaron venir al desayuno? A lo cual respondí que aceptamos por su insistencia en que fuéramos. Porque de echo nuestra estancia en el hotel incluía desayuno, y dejamos nuestro desayuno en The Reef Playacar por ir al otro hotel para que nos dieran un mal trato por no comprar una membresía No volvería a hospedarme en alguno de los tres hoteles de los que yo sé que tienen. En el bar todo excelente En limpieza todo bien En el restaurante los camarer@s muy bien, solo que quienes asignan las mesas, en la primera noche nos atendió una señorita que antes de cualquier cosa nos cobraba precio de adulto para una niña de 9 años, yo le hice la pregunta sobre ese detalle, y fue como nos ofreció aplicar una tarifa menor para la niña, aunque de hecho lo hizo de mal modo.
10
Michela
22 nov. 2025
·
A séjourné 3 nuits
The staff were exceptional. You felt you could ask anyone for anything. The resort is simply beautiful. From walking in from the gorgeous beach to a cooler shaded jungle to find your room…well we absolutely loved it. The water was clear and beautiful and the beaches were almost totally clean of that sargassum (sp??). Some was in the water after some days with wind but you could easily get past it to the clean clear deeper water. And you could walk out several hundred feet without it being over your head. Do fun to just play in the waves without fear of strong undertows. Amazing.
The staff were exceptional. You felt you could ask anyone for anything. The resort is simply beautiful. From walking in from the gorgeous beach to a cooler shaded jungle to find your room…well we absolutely loved it. The water was clear and beautiful and the beaches were almost totally clean of that sargassum (sp??). Some was in the water after some days with wind but you could easily get past it to the clean clear deeper water. And you could walk out several hundred feet without it being over your head. Do fun to just play in the waves without fear of strong undertows. Amazing.
6
Ruben
20 avr. 2025
·
A séjourné 4 nuits
Upon arrival the front desk manager was arguing with a guest. Not very professional. He was telling her regardless of what she said, he was changing her for a damaged mirror. That’s scary. Upon Checking in we were warned losing the towel card for the pool would result in a $35 charge per key. Scary. We paid for the VIP upgrade. Not worth the cost. They ran out of top shelf alcohol by1pm. Cabanas filled up quickly. Buffet food was terrible. Property was nice. Needs better management.
Upon arrival the front desk manager was arguing with a guest. Not very professional. He was telling her regardless of what she said, he was changing her for a damaged mirror. That’s scary. Upon Checking in we were warned losing the towel card for the pool would result in a $35 charge per key. Scary. We paid for the VIP upgrade. Not worth the cost. They ran out of top shelf alcohol by1pm. Cabanas filled up quickly. Buffet food was terrible. Property was nice. Needs better management.
10
Ashley
30 nov. 2025
·
A séjourné 8 nuits
Words cannot describe how much we loved the reef. The entire property was so clean and stunningly beautiful. The beach was spectacular, it was like nothing I’ve ever seen before! But what made this trip even better was the absolute amazing service that we received every day that we were there. Everyone from the bartenders to the cleaning staff were always smiling and friendly, and we got to know quite a few of them on a first name basis and they made our stay feel like a second home. The staff went above and beyond to make our vacation feel like a magical dream. They had fun entertainment by the pool during the day, but the entertainment at night seem to be lacking, however, I think it is because this resort is more of a relaxed place, and a lot of people did not attend the nightly entertainment. The food was what you would expect at an all-inclusive. There were some good options at breakfast and lunch and dinner were just OK. The Italian restaurant and the Mexican restaurant were fantastic and I highly recommend trying both. I highly recommend this resort for couples and families looking for a relaxed yet fun vacation away. The pictures online do not do this property justice as to how extraordinarily beautiful it is. We had the best week ever and will be going back many many times in the future. We found our home away from home!
Words cannot describe how much we loved the reef. The entire property was so clean and stunningly beautiful. The beach was spectacular, it was like nothing I’ve ever seen before! But what made this trip even better was the absolute amazing service that we received every day that we were there. Everyone from the bartenders to the cleaning staff were always smiling and friendly, and we got to know quite a few of them on a first name basis and they made our stay feel like a second home. The staff went above and beyond to make our vacation feel like a magical dream. They had fun entertainment by the pool during the day, but the entertainment at night seem to be lacking, however, I think it is because this resort is more of a relaxed place, and a lot of people did not attend the nightly entertainment. The food was what you would expect at an all-inclusive. There were some good options at breakfast and lunch and dinner were just OK. The Italian restaurant and the Mexican restaurant were fantastic and I highly recommend trying both. I highly recommend this resort for couples and families looking for a relaxed yet fun vacation away. The pictures online do not do this property justice as to how extraordinarily beautiful it is. We had the best week ever and will be going back many many times in the future. We found our home away from home!
2
Heather
1 mars 2025
·
A séjourné 5 nuits
Receptionist was not friendly or accommodating. Very rude and loud, talking over me. He made a threatening comment more than once. Will not stay at any Reef properties again!
Receptionist was not friendly or accommodating. Very rude and loud, talking over me. He made a threatening comment more than once. Will not stay at any Reef properties again!
8
Maria Guadalupe
21 oct. 2025
·
A séjourné 6 nuits
Great staff great bartenders room very clean nice air-conditioned
Great staff great bartenders room very clean nice air-conditioned
6
Bonnie Sue
30 déc. 2024
·
A séjourné 7 nuits
There were quite a few issues at the Reef Playacar. The staff at the buffet were very unfriendly. You had to get up at 7 am to put towels down for a spot on the beach or pools. There isn’t enough seating at all for everyone who stays there. We paid for premium and there weren’t any of those available either. People left their towels the entire day and never showed up to use the chairs. We’ve done a lot of all inclusive vacations and the food at the buffet was the worst we’ve experienced. There are two restaurants on site and once again you needed to get up at 7 am to get reservations the day of. We ate at one of them but were never able to get a reservation at the other one. We did eat at a restaurant at a sister hotel which was good. I wouldn’t stay here again.
There were quite a few issues at the Reef Playacar. The staff at the buffet were very unfriendly. You had to get up at 7 am to put towels down for a spot on the beach or pools. There isn’t enough seating at all for everyone who stays there. We paid for premium and there weren’t any of those available either. People left their towels the entire day and never showed up to use the chairs. We’ve done a lot of all inclusive vacations and the food at the buffet was the worst we’ve experienced. There are two restaurants on site and once again you needed to get up at 7 am to get reservations the day of. We ate at one of them but were never able to get a reservation at the other one. We did eat at a restaurant at a sister hotel which was good. I wouldn’t stay here again.
8
Kristi
7 mars 2025
·
A séjourné 7 nuits
The property was very nice and clean. Then walking from building to building in the middle of the resort was beautiful, lined with trees, man made waterfalls, and a ton of greenery, but I’ve been to a hand full of all-inclusive hotels and this one was a “tiered all-inclusive”, you can upgrade your bracelet, so you could only get dinner at certain restaurants if you had the upgrade, drinks only if you had the upgrade, or sitting at the beach only if you had the upgrade. I did not enjoy that, I drink beer and the buffets are good for me. As a group of 6, half of us were upgraded and the other half weren’t. So it was hard to plan things. Upgrading the bracelet for room wise was all the same. We had all the same things, except for beer in our fridge, but I could just walk to the bar out of my room and get the same beer. So in my mind the upgrade is a waste of money for me, but maybe some need it was alcohol choice. You never had to fight for pool or beach seating. We always got the same area without having to get up at 3 AM to drop towels. As a blue bracelet, we always got a comfortable cabana to lounge in. All in all, we loved it. You meet the best people.
The property was very nice and clean. Then walking from building to building in the middle of the resort was beautiful, lined with trees, man made waterfalls, and a ton of greenery, but I’ve been to a hand full of all-inclusive hotels and this one was a “tiered all-inclusive”, you can upgrade your bracelet, so you could only get dinner at certain restaurants if you had the upgrade, drinks only if you had the upgrade, or sitting at the beach only if you had the upgrade. I did not enjoy that, I drink beer and the buffets are good for me. As a group of 6, half of us were upgraded and the other half weren’t. So it was hard to plan things. Upgrading the bracelet for room wise was all the same. We had all the same things, except for beer in our fridge, but I could just walk to the bar out of my room and get the same beer. So in my mind the upgrade is a waste of money for me, but maybe some need it was alcohol choice. You never had to fight for pool or beach seating. We always got the same area without having to get up at 3 AM to drop towels. As a blue bracelet, we always got a comfortable cabana to lounge in. All in all, we loved it. You meet the best people.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé dans le quartier sécurisé de Playacar, beaucoup le trouvent sûr et accessible à pied, avec un accès direct à la plage et la Cinquième Avenue à environ 15 à 20 minutes de marche. Certains notent des taxis plus chers et que se rendre en ville depuis l'intérieur du complexe peut être peu pratique.
Avis de voyageur à ce sujet
8
Kelly
20 avr. 2025
·
A séjourné 4 nuits
This beachfront resort is in an excellent area, Playacar, which is gated and feels very safe. Walking, riding bikes or getting a taxi is easy. Outside of Playacar there are shops, historical sites, and museums. Wonderful restaurants locally, as well. But, there is also no reason to leave the Reef as there are restaurants on site, too. Boticelli and Terrazzo grill were our favorites. The Ome Spa was fabulous; we enjoyed our massages. We utilized the dive shop. The staff is helpful and friendly; we had a few delays that were not staff's fault. Also, the captain of the boat dropped us off quite a way from shore in our BCDs making us navigate waves and wind back to shore. Again, not staff's fault who were apologetic. Overall, we found the Reef to meet our needs and expectations.
This beachfront resort is in an excellent area, Playacar, which is gated and feels very safe. Walking, riding bikes or getting a taxi is easy. Outside of Playacar there are shops, historical sites, and museums. Wonderful restaurants locally, as well. But, there is also no reason to leave the Reef as there are restaurants on site, too. Boticelli and Terrazzo grill were our favorites. The Ome Spa was fabulous; we enjoyed our massages. We utilized the dive shop. The staff is helpful and friendly; we had a few delays that were not staff's fault. Also, the captain of the boat dropped us off quite a way from shore in our BCDs making us navigate waves and wind back to shore. Again, not staff's fault who were apologetic. Overall, we found the Reef to meet our needs and expectations.
10
Olga
12 août 2024
·
A séjourné 1 nuit
I liked the quiet, safe, relatively close to the town, comfortable, clean facilities and very good customer service.
I liked the quiet, safe, relatively close to the town, comfortable, clean facilities and very good customer service.
10
Ana
3 nov. 2025
·
A séjourné 3 nuits
La pasamos súper rico, es un hotel bien cerca de la Quinta Avenida que podemos ir a pie. Nos encantó
La pasamos súper rico, es un hotel bien cerca de la Quinta Avenida que podemos ir a pie. Nos encantó
8
Anthony
28 mars 2025
·
A séjourné 4 nuits
We traveled as a group of friends, the beach access is great and the vibe was really cute. I would come again but I think I would pay to upgrade to have access to nicer booze and some of the fun vip seating areas. The staff were very kind and engaging. While we were there most of the guests seemed to be from Europe and while it was full, the resort didn’t feel too crowded. We also loved how easy it was to walk to 5th street and get the downtown experience without having to catch a ride.
We traveled as a group of friends, the beach access is great and the vibe was really cute. I would come again but I think I would pay to upgrade to have access to nicer booze and some of the fun vip seating areas. The staff were very kind and engaging. While we were there most of the guests seemed to be from Europe and while it was full, the resort didn’t feel too crowded. We also loved how easy it was to walk to 5th street and get the downtown experience without having to catch a ride.
6
Ana De
11 août 2025
·
A séjourné 5 nuits
The property itself is stunning—lush greenery surrounds the buildings, creating a serene, jungle-like atmosphere that feels wonderfully remote. Our room was spacious enough to comfortably accommodate our family of four. Now, onto the drawbacks. The hotel’s location isn’t the most convenient. It’s tucked inside a gated community, and getting to town (about 1.5 miles away) isn’t easy. You’re left with two options: walk in the heat or pay a steep fee of 300 pesos (roughly $16 USD) for a one-way ride. We opted for the non-member all-inclusive plan, which came with some frustrating limitations. Bars for non-members close at 6 p.m., and after that, only member-exclusive bars remain open. That means no access to even a soda after 6 p.m.—a major letdown. The buffet food was forgettable, and the service was noticeably understaffed. It took 10 to 15 minutes just to get our drinks, with only one server assigned to each section of 10 to 15 tables. It felt chaotic and poorly managed. We won't be staying in this hotel again.
The property itself is stunning—lush greenery surrounds the buildings, creating a serene, jungle-like atmosphere that feels wonderfully remote. Our room was spacious enough to comfortably accommodate our family of four. Now, onto the drawbacks. The hotel’s location isn’t the most convenient. It’s tucked inside a gated community, and getting to town (about 1.5 miles away) isn’t easy. You’re left with two options: walk in the heat or pay a steep fee of 300 pesos (roughly $16 USD) for a one-way ride. We opted for the non-member all-inclusive plan, which came with some frustrating limitations. Bars for non-members close at 6 p.m., and after that, only member-exclusive bars remain open. That means no access to even a soda after 6 p.m.—a major letdown. The buffet food was forgettable, and the service was noticeably understaffed. It took 10 to 15 minutes just to get our drinks, with only one server assigned to each section of 10 to 15 tables. It felt chaotic and poorly managed. We won't be staying in this hotel again.
8
mary
30 janv. 2024
·
A séjourné 5 nuits
Overall good experience it’s small but cozy and the beach didnt disappoint. Easy walk to everything
Overall good experience it’s small but cozy and the beach didnt disappoint. Easy walk to everything
8
Michele
17 août 2024
·
A séjourné 7 nuits
Great location great food great staff, dark jungle vibe. I prefer something a bit more tropical for next time as I missed the color, we did a lot of excursions, including swimming with sea turtles I rented a car from the resort for one day we swim in a cenote and did the explorer by Zcaret which was great good to get off the beach for a day out of the sun huge waterslide was insane bring your own ocean floats and yetis!
Great location great food great staff, dark jungle vibe. I prefer something a bit more tropical for next time as I missed the color, we did a lot of excursions, including swimming with sea turtles I rented a car from the resort for one day we swim in a cenote and did the explorer by Zcaret which was great good to get off the beach for a day out of the sun huge waterslide was insane bring your own ocean floats and yetis!
8
Gene
7 janv. 2025
·
A séjourné 10 nuits
Great location
Great location
8
Marco Antonio
31 juil. 2025
·
A séjourné 6 nuits
The Reef is located in a gated community making it a very safe and beautiful place, even to walk in the night outside. The great staff and very clean facilities, awesome pools. Unfortunately I was not able to enjoy the beach, as this time of the year tit is full of sargassum. Also, they were doing some loud remodeling next to our room for a couple of days. One thing to look out for when making reservations, make sure the all-inclusive is part of what you are paying for. I though when Expedia puts in the description 'all-inclusive' it came with the price, but I was never given the option to select it, so I only got the room. At the Reef I was not offered that option either. Other than that, a great place to stay.
The Reef is located in a gated community making it a very safe and beautiful place, even to walk in the night outside. The great staff and very clean facilities, awesome pools. Unfortunately I was not able to enjoy the beach, as this time of the year tit is full of sargassum. Also, they were doing some loud remodeling next to our room for a couple of days. One thing to look out for when making reservations, make sure the all-inclusive is part of what you are paying for. I though when Expedia puts in the description 'all-inclusive' it came with the price, but I was never given the option to select it, so I only got the room. At the Reef I was not offered that option either. Other than that, a great place to stay.
10
Silvia
29 juin 2025
·
A séjourné 3 nuits
Muy bonita locación y bastante seguro.
Muy bonita locación y bastante seguro.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La restauration est variable : beaucoup qualifient le buffet de limité, fade ou tiède, et il peut être difficile d'obtenir des réservations à la carte. Certains font l'éloge des restaurants mexicains/italiens et des tacos du soir, mais la qualité des boissons et le service au bar varient, et il n'y a pas de service en chambre.
Avis de voyageur à ce sujet
6
Luz Ma.
21 févr. 2026
·
A séjourné 3 nuits
La comida baja su calidad cada vez más
La comida baja su calidad cada vez más
6
Luis
25 nov. 2025
·
A séjourné 2 nuits
The quality of the hotel has decreased considerably over the last few years. Food is pretty average. A lot of noise at night makes it hard to sleep.
The quality of the hotel has decreased considerably over the last few years. Food is pretty average. A lot of noise at night makes it hard to sleep.
8
Yumi
1 nov. 2025
·
A séjourné 6 nuits
This was our first time staying at an all-inclusive. We came down to Mexico for dental work. I wouldn’t say this place is five stars but we liked it because it was small but it had everything we needed it. Two wonderful pools, a beautiful beach with lounge, chairs, and umbrellas! The two à la carte restaurants were OK. The buffet is outstanding. It’s really good. The rooms were also very clean and I didn’t feel that they were old. We are very comfortable here and the staff was very friendly. I think this is a great place to bring a large family, kids, couples or if you’re traveling by yourself.
This was our first time staying at an all-inclusive. We came down to Mexico for dental work. I wouldn’t say this place is five stars but we liked it because it was small but it had everything we needed it. Two wonderful pools, a beautiful beach with lounge, chairs, and umbrellas! The two à la carte restaurants were OK. The buffet is outstanding. It’s really good. The rooms were also very clean and I didn’t feel that they were old. We are very comfortable here and the staff was very friendly. I think this is a great place to bring a large family, kids, couples or if you’re traveling by yourself.
6
Caroline
16 mai 2025
·
A séjourné 3 nuits
This was a cute little resort. The beds are as hard as a rock though. Probably my biggest complaint. Second conplaint is compared to other resorts we have stayed at their food selections aren’t the best. We were unimpressed with the buffet and the restaurants. However their late night taco bar is probably the best food they had if you can wait that long to eat. The pool was nice, the rooms were nice. We didnt visit the beach, at this time there was a lot of seaweed but i know that can be seasonal.
This was a cute little resort. The beds are as hard as a rock though. Probably my biggest complaint. Second conplaint is compared to other resorts we have stayed at their food selections aren’t the best. We were unimpressed with the buffet and the restaurants. However their late night taco bar is probably the best food they had if you can wait that long to eat. The pool was nice, the rooms were nice. We didnt visit the beach, at this time there was a lot of seaweed but i know that can be seasonal.
10
Claudiu
7 oct. 2024
·
A séjourné 8 nuits
We love Playacar area and we had an amazing time at The Reef. The mexican a la carte restaruant has teh best food I had in all Playa de Carmen so far. Next time we will try the Italian restaurant too. We missed it this time
We love Playacar area and we had an amazing time at The Reef. The mexican a la carte restaruant has teh best food I had in all Playa de Carmen so far. Next time we will try the Italian restaurant too. We missed it this time
6
Bonnie Sue
30 déc. 2024
·
A séjourné 7 nuits
There were quite a few issues at the Reef Playacar. The staff at the buffet were very unfriendly. You had to get up at 7 am to put towels down for a spot on the beach or pools. There isn’t enough seating at all for everyone who stays there. We paid for premium and there weren’t any of those available either. People left their towels the entire day and never showed up to use the chairs. We’ve done a lot of all inclusive vacations and the food at the buffet was the worst we’ve experienced. There are two restaurants on site and once again you needed to get up at 7 am to get reservations the day of. We ate at one of them but were never able to get a reservation at the other one. We did eat at a restaurant at a sister hotel which was good. I wouldn’t stay here again.
There were quite a few issues at the Reef Playacar. The staff at the buffet were very unfriendly. You had to get up at 7 am to put towels down for a spot on the beach or pools. There isn’t enough seating at all for everyone who stays there. We paid for premium and there weren’t any of those available either. People left their towels the entire day and never showed up to use the chairs. We’ve done a lot of all inclusive vacations and the food at the buffet was the worst we’ve experienced. There are two restaurants on site and once again you needed to get up at 7 am to get reservations the day of. We ate at one of them but were never able to get a reservation at the other one. We did eat at a restaurant at a sister hotel which was good. I wouldn’t stay here again.
8
Shady
20 juil. 2025
·
A séjourné 3 nuits
The property location is unique and so beautiful. Rooms are spacious and near to everything, small resort and walkable both ways to beach and to entrance. Beach is amazing and pools are good, bars and snack bars are excellent. What I did not like, low food varieties, can be much better. Reservation to Mexican restaurant was so hard, you have to wake up early to reserve a place over there from reception, and must be on same day. Room A/C was so weak and room phones were not working. I did complaint three times at reception desk, and after a day passed someone came over and did not do any improvement to A/C nor fixed the phones.It was short stay but loved the location and style, management should give more care for quick and good maintenance. Plus better food at restaurant and I will give them 10 next time.
The property location is unique and so beautiful. Rooms are spacious and near to everything, small resort and walkable both ways to beach and to entrance. Beach is amazing and pools are good, bars and snack bars are excellent. What I did not like, low food varieties, can be much better. Reservation to Mexican restaurant was so hard, you have to wake up early to reserve a place over there from reception, and must be on same day. Room A/C was so weak and room phones were not working. I did complaint three times at reception desk, and after a day passed someone came over and did not do any improvement to A/C nor fixed the phones.It was short stay but loved the location and style, management should give more care for quick and good maintenance. Plus better food at restaurant and I will give them 10 next time.
6
bibi
21 nov. 2025
·
A séjourné 2 nuits
Got bitten up whilw sleeping ,not sure if it was bed bugs or just ant and other bugs since there is so much trees around. Dining option very limited . Italian restaurants was absolutely horrible...ended up leaving and going to the buffet. Mexican would give a 6/10 ..however you are only allow one main entree and portion sizes are really small..so if ur super hungry you would need to go to the buffet. Ended up going to the buffet around 9pm after the mexican restaurant, very limited options and many dishes wasnt refilled. Overall wouldnt recommend
Got bitten up whilw sleeping ,not sure if it was bed bugs or just ant and other bugs since there is so much trees around. Dining option very limited . Italian restaurants was absolutely horrible...ended up leaving and going to the buffet. Mexican would give a 6/10 ..however you are only allow one main entree and portion sizes are really small..so if ur super hungry you would need to go to the buffet. Ended up going to the buffet around 9pm after the mexican restaurant, very limited options and many dishes wasnt refilled. Overall wouldnt recommend
6
Gloria
12 août 2025
·
A séjourné 1 nuit
This used to be our go to hotel but the past 2 trips have not been great. The buffet has drastically changed. The options are not great. The other restaurants are ok when you can get reservations. Pool areas are not that clean. Wait lines at the bars are long.
This used to be our go to hotel but the past 2 trips have not been great. The buffet has drastically changed. The options are not great. The other restaurants are ok when you can get reservations. Pool areas are not that clean. Wait lines at the bars are long.
6
David
16 juil. 2025
·
A séjourné 4 nuits
Our stay was ok. Disappointed by the size of the pools - photos taken with a wide angle lens! There were plenty of opportunity to get a drink and food by the pool but it would have been nicer if they came around serving drinks The quality of the food in the buffet was poor, quite tasteless and at the most warm, not hot. The Mexican restaurant was very nice food but the Italian was terrible for food, atmosphere and service. The rooms were clean but basic. Beds were comfy and shower was excellent but it is a basic to provide a kettle and water in rooms. I did know that there would be no kettle but it was not worth having a premium room to have a kettle. There were a few cans of fizzy drink in the room when we arrived but it was not replenished. There was one accessible plug in the room, the rest were in the bathroom- so had to charge phones in the bathroom. The setting of the hotel was small but nice Overall we were disappointed.
Our stay was ok. Disappointed by the size of the pools - photos taken with a wide angle lens! There were plenty of opportunity to get a drink and food by the pool but it would have been nicer if they came around serving drinks The quality of the food in the buffet was poor, quite tasteless and at the most warm, not hot. The Mexican restaurant was very nice food but the Italian was terrible for food, atmosphere and service. The rooms were clean but basic. Beds were comfy and shower was excellent but it is a basic to provide a kettle and water in rooms. I did know that there would be no kettle but it was not worth having a premium room to have a kettle. There were a few cans of fizzy drink in the room when we arrived but it was not replenished. There was one accessible plug in the room, the rest were in the bathroom- so had to charge phones in the bathroom. The setting of the hotel was small but nice Overall we were disappointed.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Louis-Philippe
7 déc. 2025
·
A séjourné 7 nuits
Belle expérience hotel qui sort de l'ordinaire avec beaucoup de villégiature. Cachè unique.
Belle expérience hotel qui sort de l'ordinaire avec beaucoup de villégiature. Cachè unique.
4
Moncef
20 avr. 2025
·
A séjourné 2 nuits
On a aimé la vegetation dans le site, par contre le buffet et option de restauration très limité.
On a aimé la vegetation dans le site, par contre le buffet et option de restauration très limité.
8
Maxime
4 sept. 2024
·
A séjourné 8 nuits
Votre messagerie est en anglais. Je ne peux pas m’exprimer
Votre messagerie est en anglais. Je ne peux pas m’exprimer
10
Noe
12 juil. 2024
·
A séjourné 6 nuits
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8
Rafael
2 juil. 2024
·
A séjourné 5 nuits
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Politiques de l’établissement
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Vous envisagez cet hôtel pour votre voyage à Playa del Carmen ?
Quel est le tarif habituel des chambres au The Reef Playacar Beach Resort & Spa à Playa del Carmen ?
Au cours des 60 à 90 prochains jours, les tarifs des chambres au The Reef Playacar Beach Resort & Spa à Playa del Carmen s'élèvent généralement à environ 142 $US par nuit pour deux personnes, avec une fourchette de 96 $US à 186 $US aux périodes de forte affluence.
Quelle est la période la moins fréquentée pour visiter The Reef Playacar Beach Resort & Spa à Playa del Carmen ?
La période la plus calme au The Reef Playacar Beach Resort & Spa à Playa del Carmen est en mai, tandis qu'août est le mois le plus prisé ; attendez-vous à beaucoup moins de monde au début de l'automne et à une forte augmentation à l'approche du mois d'août.
Quel est le mois le moins cher pour séjourner au The Reef Playacar Beach Resort & Spa à Playa del Carmen ?
Septembre est le mois le moins cher pour séjourner au The Reef Playacar Beach Resort & Spa à Playa del Carmen, avec un prix moyen de 130 $US par nuit ; février est le mois le plus cher, avec un prix moyen de 544 $US. Les tarifs plus bas en septembre sont observés bien que mai soit le mois le moins fréquenté.
Quel est le quartier autour de The Reef Playacar Beach Resort & Spa à Playa del Carmen ?
The Reef Playacar Beach Resort & Spa à Playa del Carmen est situé à Quintana Roo, près de la plage de Playacar et des ruines mayas de Playacar, avec un accès facile à Quinta Avenida et à des attractions telles que le Musée 3D des merveilles. L'établissement s'adresse particulièrement aux couples et aux familles et convient aux séjours axés sur la plage, le spa et la famille.
Comment les prix de The Reef Playacar Beach Resort & Spa se comparent-ils à ceux d'autres hôtels à Playa del Carmen ?
Moins cher que 11 hôtels comparables sur 17 à proximité, The Reef Playacar Beach Resort & Spa à Playa del Carmen affiche un prix médian typique de 197 $US par nuit contre environ 327 $US pour les établissements similaires.
Comment le prix par nuit à The Reef Playacar Beach Resort & Spa - All Inclusive, à Playa del Carmen se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de The Reef Playacar Beach Resort & Spa - All Inclusive, à Playa del Carmen est de 174 $US par nuit pour 2 voyageurs, ce qui est élevé pour cet hôtel : environ 10 % de plus que sa moyenne de 157 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 112 $US et 203 $US.
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: 191.0250617980957USD
- 2026-09-19: 210.53484385757446USD
- 2026-09-20: 155.75235513381958USD
- 2026-09-21: 155.75235513381958USD
- 2026-09-22: 169.42315475006103USD
- 2026-09-23: 178.7311957901001USD
- 2026-09-24: 150.71488208541868USD
- 2026-09-25: 231.2383528701782USD
- 2026-09-26: 232.03358650360107USD
- 2026-09-27: 155.60363010635376USD
- 2026-09-28: 144.37461005172727USD
- 2026-09-29: 144.67113101348875USD
- 2026-09-30: 144.37461005172727USD
- 2026-10-01: 156.0455278541565USD
- 2026-10-02: 167.5643723876953USD
- 2026-10-03: 167.5643723876953USD
- 2026-10-04: 148.0140257698059USD
- 2026-10-05: 155.75235513381958USD
- 2026-10-06: 152.01189615097044USD
- 2026-10-07: 152.01904841537475USD
- 2026-10-08: 153.01314304733276USD
- 2026-10-09: 163.01854739685058USD
- 2026-10-10: 156.0455278541565USD
- 2026-10-11: 156.73254842834473USD
- 2026-10-12: 156.29846908721922USD
- 2026-10-13: 156.0455278541565USD
- 2026-10-14: 172.13035694732665USD
- 2026-10-15: 172.9864900085449USD
- 2026-10-16: 157.0110134284973USD
- 2026-10-17: 132.2299686779022USD
- 2026-10-18: 109.72954088401794USD
- 2026-10-19: 116.74293215446471USD
- 2026-10-20: 116.74293215446471USD
- 2026-10-21: 115.18996168556212USD
- 2026-10-22: 116.74293215446471USD
- 2026-10-23: 116.74293215446471USD
- 2026-10-24: 124.24138894500732USD
- 2026-10-25: 138.54502372055052USD
- 2026-10-26: 138.54502372055052USD
- 2026-10-27: 152.84865849609375USD
- 2026-10-28: 145.69684110832213USD
- 2026-10-29: 145.69684110832213USD
- 2026-10-30: 145.69684110832213USD
- 2026-10-31: 152.84865849609375USD
- 2026-11-01: 152.84865849609375USD
- 2026-11-02: 152.84865849609375USD
- 2026-11-03: 152.84865849609375USD
- 2026-11-04: 152.84865849609375USD
- 2026-11-05: 152.84865849609375USD
- 2026-11-06: 152.84865849609375USD
- 2026-11-07: 152.84865849609375USD
- 2026-11-08: 152.84865849609375USD
- 2026-11-09: 152.84865849609375USD
- 2026-11-10: 151.42991569519043USD
- 2026-11-11: 152.84865849609375USD
- 2026-11-12: 152.84865849609375USD
- 2026-11-13: 186.03309678497314USD
- 2026-11-14: 195.02293217926024USD
- 2026-11-15: 195.02293217926024USD
- 2026-11-16: 152.84865849609375USD
- 2026-11-17: 152.84865849609375USD
- 2026-11-18: 152.84865849609375USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les espèces
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les parties de golf, les massages et les soins spa, les réservations doivent être effectuées en contactant ce complexe touristique avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- L'accès à certaines infrastructures peut être restreint. Pour plus d'informations à ce sujet, vous pouvez contacter l'hébergement grâce aux coordonnées fournies dans la confirmation de réservation.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Organisation d'excursions
Activités
Piscine
Courts de tennis
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Plongée
Planche à voile
Cyclisme
Karaoké
Billard
Pêche
Piscine pour enfants
Piscine extérieure
Musique live
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Parking
Parking
Navette aéroport
Parking gratuit
Parking (Limited)
Parking Onsite
Services
Centre d'affaires
Organisation d'excursions
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Coffre-fort
Distributeur automatique de billets
Location de vélos
Consigne à bagage
Laverie
24-Hour Front Desk
Concierge Services
Général
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Massage
Spa et centre de bien-être
Soins corporels
Soins pour le visage
Bar de la piscine
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Connexion Internet
Wi-fi gratuit