Is parking available at the hotel?

Self parking is available on-site for a fee of NZD 20 per day. The parking is covered but limited, and a reservation is not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6 AM to 10 AM for a fee of approximately NZD 35 for adults and NZD 17.50 for children.

What are the standard check-in and check-out times?

Check-in is at 14:00 and check-out is at 10:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the hotel offer?

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in Queenstown City Centre, within a 5-minute walk of Queenstown Gardens and Queenstown Beach. It is 0.2 km from Lake Wakatipu and 0.3 km from St Josephs Parish.

What are the hotel's policies regarding children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

What are the policies for extra beds and cribs?

The hotel offers rollaway beds for a fee of NZD 40 per day, and advance request is required for confirmation. Information about cribs is not provided.

Copthorne Hotel Lakefront Queenstown - Stunning Views

Average nightly price at Copthorne Hotel and Resort Lakefront Queenstown by month, last 12 months (USD)
Month	Average price
January	$211
February	$235
March	$223
April	$199
May	$125
June	$112
July	$182
August	$202
September	$174
October	$152
November	$205
December	$203

What guests think

At Copthorne Hotel & Resort Lakefront Queenstown, travellers consistently praise the stunning lake and mountain views and walkable location, while noting dated interiors, confusing layout, and variable comfort due to a lack of air conditioning and occasional maintenance issues.

Staff are frequently described as friendly and accommodating, though response to problems and check-in efficiency can be uneven. Cleanliness ranges from tidy rooms and comfortable beds to missed vacuuming, dust, and late or skipped housekeeping. Breakfast and dining receive mixed feedback, and facilities like parking and the spa can involve extra fees, limited availability, or feel dated. Expect great views and convenience with trade-offs in age and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel dated in places. Parking is paid and sometimes oversubscribed, the spa/hot tubs are basic or hard to book, and some areas lack lift access; the pool was under construction during at least one stay.

Related guest reviews

8

Mark

Jan 10, 2025

·

Stayed 1 night

Couldn't use the hot tubs cuz they were booked up in the evening and they weren't available in the morning until after checkout time

8

Sheryl

Sep 22, 2025

·

Stayed 3 nights

Affordable price and good for short stays if you just need a place to sleep. The pool was under construction during our visit, but it wasn’t a problem since we only stayed overnight.

6

J

Aug 9, 2025

·

Stayed 1 night

Clean room. Comfortable bed.Spa room shabby and flooded floor with no changing facilities eg bench/ clothes hooks. Tub in good condition. Water good temperature.

8

Richard

May 15, 2025

·

Stayed 3 nights

Thought paying for parking was over the top

4

Jane

Oct 22, 2023

·

Stayed 2 nights

There is no lift access from reception on level 5 - street level - to level 2 where we were accommodated. Having to go down several flights of stairs to access our rooms and then climb them again with luggage was really inconvenient! I cannot recommend this property to anyone of mature years!. I cannot see that it merits a 4 star rating for this reason.

10

Kim

Sep 17, 2025

·

Stayed 1 night

I loved the view of the lake & mountains from my room. Such a magical sight to wake up to. My steak was cooked to perfection. Could taste the love in the food and the staff were very accommodating. The only improvement over all would be to update their guest laundry with new washing machines & dryers to facilitate the number of guests onsite.

8

Michelle

Apr 6, 2025

·

Stayed 1 night

Overall all was good. Did not like the $15 parking fee nightly. Fortunately found a park on street. Needs totally refurbishment but bed was very comfortable and it was toasty warm. Wonderful meals also.

8

Stephen Grayham

Aug 3, 2024

·

Stayed 7 nights

It is getting a little dated but the view and position is perfect.. no real bar person just restaurant staff doing cocktails from a book.. but overall had a great stay and would consider coming back for sure

8

Amaris

Sep 7, 2023

·

Stayed 2 nights

Good location, very walkable. Downside is reception staff over-selling the underground parking lots. Coming back and having to squeeze your car into either the electric vehicle slot or an unmarked space in the garage when you're paying 15/night for it is frustrating. Staff were fine. Building was fine.

10

Josie

Mar 14, 2025

·

Stayed 2 nights

Beautiful views of the lake and mountains. Close to Town. Walkable to everything in town. The room was quaint and cozy. The resort is older than some of the newer resorts nicely maintained. The lobby and restaurant has great views. No elevator available to some of the rooms so you will need to carry your luggage. They do have porters to assist. I would recommend this hotel and would return.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: many guests found rooms generally clean where it matters, but others reported dust, cobwebs, odors, stained or unclean linens, and housekeeping that was late or missed.

Related guest reviews

4

Alan

Jan 26, 2025

·

Stayed 1 night

Disappointing from the start. Our room was not available even though we checked in on time. The room we were given instead was absolutely roasting hot and dirty. The toilet still had paper down it! The second room was better but tv remote didn’t work. Breakfast was very basic. This was the most expensive hotel of our trip - and by far the worst. Would not recommend this hotel.

6

Georgia May

Jul 14, 2024

·

Stayed 1 night

Someone had clearly been smoking in our room and it reeked of cigarettes. We let the staff know who came by and sprayed the floor- didn’t make much difference. We slept with the window open. Property is a bit dated but very comfortable. Aside from the smoke smell, would recommend for sure.

6

GAWA

Aug 11, 2024

·

Stayed 1 night

よくもなく悪くもないぐらいの施設でした。もう少し清潔であれば、よかったのに、というぐらいです。

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8

Nicola

Dec 17, 2025

·

Stayed 5 nights

Room was not spotless had not been hoovered before my arrival and not dusted or hoovered during my stay. Changed towels made bed and replenished refreshments only. Sadly as a solo traveller at breakfast I found my table was cleared whilst I was waiting for hot food to be replenished by the waiting staff, despite leaving a water bottle on the table.

6

Julie

Mar 21, 2024

·

Stayed 3 nights

Good enough for the price - not far from the city centre but more attention needs to be paid to cleaning.

10

Mika

Sep 11, 2024

·

Stayed 2 nights

I stayed at the hotel for two nights with 3 visiting friends from Japan. The rooms were clean, the reception staff helpful and the overall experience was great.

6

Angela

Nov 9, 2025

·

Stayed 3 nights

My room had a stunning view. Hotel is in a great location, I didn’t need a car, I walked everywhere. It’s a big hotel so staff isn’t too friendly or eager to help. It was clean - enough. At least in the important areas - bed and bathroom. Corners of my windows had cob webs and at some point a former guest had finger drew some pictures in the dust on the glass - which looks out at the view so hard to miss. Also, it’s hard to describe the weirdness of the hallways to the rooms - you go from a nice lobby to…damaged hallway walls and a 1970’s feel. They are also very long. It was good for what it is.

6

Aaron

Aug 10, 2025

·

Stayed 2 nights

Need a serious revamp , old . Room was smelly so got moved to another one. Spend some money on extraction fans !!

6

Meredith

Nov 25, 2023

·

Stayed 1 night

Average accommodation no tissues in bathroom balcony dirty one bottle of water for entire stay

6

kimberly

Feb 10, 2024

·

Stayed 1 night

The building grounds and staff all seemed lovely. it was an odd arrangement of buildings too navigate but all was fine until we went to bed to find that the sheets under the made bed were obviously not clean. someone came up and changed the bed immediately he was kind efficient and apologetic but we were still taken aback. The next day at check out the front desk didn't seem to be aware this had happened at all.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious with outstanding lake and mountain views and comfortable beds, but many feel dated. Frequent drawbacks include no air conditioning leading to hot nights, thin walls or noise, and unreliable or weak Wi-Fi.

Related guest reviews

8

Marie

Feb 12, 2025

·

Stayed 4 nights

You could hear showers and toilets flushing from neighboring rooms, not very well insulated. It was somewhat difficult to navigate the different levels and "blocks" that comprise the hotel. The lake view was beautiful.

6

Donelle

Apr 21, 2024

·

Stayed 2 nights

Nice views of the lake and a handy location, but hotel was tired and did not impress as expected. No outdoor furniture to enjoy balcony, no Netflix or Sky in room.

8

Suvrata

Mar 4, 2025

·

Stayed 4 nights

Great location 5 min walk to the centre. Had the Lakeview suite. View was spectacular. Close to airport. Very comfortable bed. Just a bit dated.

6

Janet

Jan 12, 2026

·

Stayed 3 nights

Paid extra for a lake view balcony room and the views were good. I paid at the property but was charged in GBP which ended up with a charge of £40 higher than the NZ$ rate. The room was uncomfortably hot at night with no air conditioning, just a floor standing fan. Comfortable bed and pillows. Bit dated. Staff helpful.

6

Angela

Nov 9, 2025

·

Stayed 3 nights

My room had a stunning view. Hotel is in a great location, I didn’t need a car, I walked everywhere. It’s a big hotel so staff isn’t too friendly or eager to help. It was clean - enough. At least in the important areas - bed and bathroom. Corners of my windows had cob webs and at some point a former guest had finger drew some pictures in the dust on the glass - which looks out at the view so hard to miss. Also, it’s hard to describe the weirdness of the hallways to the rooms - you go from a nice lobby to…damaged hallway walls and a 1970’s feel. They are also very long. It was good for what it is.

6

Tracy

Feb 9, 2026

·

Stayed 2 nights

No aircon, we had 3 pple in room & each day had to ring for a 3rd towel they kept leaving 2 only. Beware you have to park on road which can be very hard finding a park or $15 a night for their carpark but we were then told we couldn’t as we had a van & it was too high. Very noisy pple at night & early morning with room doors banging, sounds like its your bedroom door. Slamming. Note it is walkable to town but note it is quite a steep hill. Very comfy beds though

8

Racquel Ramay Alleda

Oct 12, 2025

·

Stayed 2 nights

The things I love is the view of the lake, our room was in front of the lake which is stunning view!

6

Yiran

Mar 9, 2024

·

Stayed 3 nights

Pros: Most comfort bed. Staffs are nice. Convenient location. Lakefront view Cons: Hotel is too old: no aircon (but they have fan and heater) Shower is on top of bathtub with drain slow flow TV is not smart tv With these condition maybe consider reduce the price a bit.

6

Esme Greene

Aug 4, 2024

·

Stayed 3 nights

My room was in need of updating. The blackout curtains were old and torn. Wallpaper was starting to peel in places. Wifi would connect but not work at all. Bathroom was clearly recently renovated. Room needed similar updates. Hallways were not well insulated throughout the hotel and it was drafty. Views were stunning and very convenient to downtown Queenstown.

8

Brandon

Jan 11, 2024

·

The property is in a great location a block away from the beach and about five minutes from downtown Queenstown! The one negative I have about the property is the Wi-Fi. It was completely unusable, I just relied on my cell phone service. I would not stay here again based on how bad the Wi-Fi was.

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly and accommodating, with occasional upgrades and helpful guidance. However, several guests reported slow or ineffective responses to issues, long or confused check-ins, and inconsistent bar or housekeeping service.

Related guest reviews

10

RACHEL

Feb 27, 2025

·

Stayed 2 nights

They were very accommodating as we had to stay an extra night because of lost luggage from plane. Very nice people. Highly recommend! Room clean and comfortable beds.

10

Dawn

Jul 11, 2025

·

Stayed 3 nights

Loved the staff, helpful as due to the size of hotel we had to get directions a couple of times from the lobby to our room in another block/ wing of the hotel. Staff provided a map and other and staff were helpful when asked. The view from our room was gorgeous of the mountains. There is path through a local park which is close by that you can take to the center of Queenstown with restaurants and stores. Ate a couple of times at on site restaurant and service and food was good.

10

Bonnie

Nov 3, 2025

·

Stayed 4 nights

Stunning view! Staff are so kind and helpful! Will be coming back here next time I’m in Queenstown 💗

10

Amanda

Mar 12, 2024

·

We stayed 3 nights and it was a perfect location for us. It is about a 5 minute walk from downtown Queenstown and the walk into the town is along a beautiful walking path that leads right to the lake. Upon checkin we were given a plethora of great information, how to park (we paid the extra $15 a night for garage access that you can come and go from as much as you like otherwise you can play the game of free street parking) and a bellman met us in the parking garage to show us to our room because the property is sprawling and quite large and can be hard to find your way at times. The room was big enough for us not to feel cramped for our 3 nights. We have a stunning view right outside on the ground level of mountains and the lake. One of our favorite spots to end the night was the restaurant/lounge up top that showed more beautiful views. The food was good, gave enough choices and the bar was easy. The staff was incredibly lovely and accommodating! Would certainly stay here again.

6

Amelia

Jul 17, 2024

·

Stayed 1 night

Good walking distance from town centre. Ordered food and drink and was waiting 50 minutes for drinks which should’ve taken 10 at the most. It wasn’t a busy night. When reminded of our order the staff still took another 15-20 to make it as.

8

Leigh

Jan 2, 2023

·

Stayed 2 nights

Checked in just after 2pm, there was only one person on the desk and im assuming she was still learning as she wasn't very confident in what she was doing. We had booked two rooms and requested the second room have 2 beds. This didn't happen. Got to our rooms and they were so stuffy and warm. No air-conditioning, just a desk fan. Room was a good size and had a great view. Walking distance to the waterfront. Buffet breakfast was ok for the price.

4

Paul

May 14, 2025

·

Stayed 1 night

Room was pretty nice, but we had an issue with the fan in the bathroom, it would not go off, so we called reception and the guy said it will go off after 10 minutes or so, but it did not go off, so we spoke to reception again and the guy said nothing he can do as he was on his own and basically refused to come to the room, we finally got to sleep after a few hours but it stayed on all night, we can out of our room and the electrician onsite was there dnd we told him and he said he would make note of it, then as we went to the next level the housekeeping manager was there and we mentioned to him and he said I bet that was a pain, he said speak with the duty manager who was on reception and she basically said they are on all night, some are louder than others, we don’t know which ones are louder, we mentioned that we had spoken to the guy on reception the night before and that he would not come down to our room and she even said he was not on his own do could have popped to our room, basically it seems nobody knows that the fans are on all night, the staff will not come and help and refuse to come and help, they lie and say they are on there own to get out of coming, and after telling the lady duty manager all this she really did not want to know, she gave us an very lose apology and that was it, didn’t care that the staff had lied to us, I stay in loads of hotels every year and we were looking forward to a night here, if loud fans affect you sleeping do not stop here please!!

10

Katie

Sep 30, 2025

·

Stayed 2 nights

Excellent room with stunning lake views. Staff were friendly and helpful. Extensive and delicious breakfast offered. Convenient location to walk to centre of Queenstown. Would definitely stay here again.

6

Steven

Aug 31, 2023

·

Stayed 4 nights

The positives were: Jasper and CK were very helpful and polite. The hotel is in a good location. Some of the male staff need a refresher in how to speak with customers. They act as if they are doing you a favour by allowing you to stay at the hotel. Room is very basic, nothing special considering what you are paying. Once asked, cleaning services did a good job. It is not customer’s responsibility to ask. Had a lake view room and you are not even provided a chair to sit outside and enjoy the view. This has the potential to be a fantastic hotel if they pulled everything together.

4

Merill

Oct 23, 2025

·

Stayed 1 night

The Hotel was not up to the standard i thought it was. Check in was ok but it took too long and i felt the receptionist Maiko didnt really know what she was doing. The room was definitely worth the price but the view was stunning. I didnt like the shower over the bath it was difficult for my elderley husband to manage. Overall i didnt find the staff very friendly and when i went to chack out the receptionist english lady no name badge)and another chap behind the desk ignored for about 5 minutes which i thought was really rude. So overall poor customer service and a below average hotel that needs ugrading!

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AI-generated summary based on recent guest reviews

Location

Walkable to downtown, lakefront paths, and attractions, with many rooms overlooking the lake and mountains. Note the return to the hotel is up a steep hill.

Related guest reviews

10

Natarajan

Mar 11, 2024

·

Stayed 2 nights

Excellent location as a tourist with spacious suite with lake views and walking distance to all attractions and 20 minutes to airport !!

8

Kevin

Sep 3, 2025

·

Stayed 1 night

Stunning views, easy walk into the buzzy atmosphere of queenstown

10

Zoe

Aug 17, 2024

·

Stayed 7 nights

Hotel was in a good position. Close to the town. It was clean and the staff helpful

10

Thomas

Jun 2, 2025

·

Stayed 3 nights

Beautiful area! Walking distance to downtown and all the amenities

10

Eric G

Nov 8, 2025

·

Stayed 3 nights

Location

10

Ann

Feb 18, 2025

·

Stayed 3 nights

Great hotel in a great spot. We paid for a lake view and so glad we did - view is spectacular. If you have an issue with hills it is quite a steep one from the hotel into the centre of town and back but we were fine.

10

Richard

Mar 10, 2024

·

Stayed 1 night

Easy to walk to town centre.....downhill! Not so easy walking back up, but there is a good bus service right up the hill from Stanley Street and it is easy to get a Bee card, which can be used in many places. Combine that with the Entertainment App and good savings can be made.

8

James

Jan 18, 2025

·

Stayed 3 nights

Somewhat older, but well-kept. Great location, easy walk to shops and restaurants.

10

Sonam

Dec 30, 2023

·

Stayed 3 nights

Great rooms, great view 15 min walk from city center which is a bit of a steep walk.

10

Josie

Mar 14, 2025

·

Stayed 2 nights

Beautiful views of the lake and mountains. Close to Town. Walkable to everything in town. The room was quaint and cozy. The resort is older than some of the newer resorts nicely maintained. The lobby and restaurant has great views. No elevator available to some of the rooms so you will need to carry your luggage. They do have porters to assist. I would recommend this hotel and would return.

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AI-generated summary based on recent guest reviews

Dining

Dining feedback is mixed: some guests enjoyed tasty meals and an extensive breakfast, while others found the buffet basic, coffee subpar, and bar service slow.

Related guest reviews

8

Philippe

Jan 22, 2024

·

Stayed 2 nights

Large rooms, need to request a quiet room, easy walk to town, good dining experience with friendly staff. Breakfast buffet at $35 is NOT worth it. Poor selection and horrible coffee. There are excellent coffee machines on the market

10

Amanda

Mar 12, 2024

·

We stayed 3 nights and it was a perfect location for us. It is about a 5 minute walk from downtown Queenstown and the walk into the town is along a beautiful walking path that leads right to the lake. Upon checkin we were given a plethora of great information, how to park (we paid the extra $15 a night for garage access that you can come and go from as much as you like otherwise you can play the game of free street parking) and a bellman met us in the parking garage to show us to our room because the property is sprawling and quite large and can be hard to find your way at times. The room was big enough for us not to feel cramped for our 3 nights. We have a stunning view right outside on the ground level of mountains and the lake. One of our favorite spots to end the night was the restaurant/lounge up top that showed more beautiful views. The food was good, gave enough choices and the bar was easy. The staff was incredibly lovely and accommodating! Would certainly stay here again.

6

Amelia

Jul 17, 2024

·

Stayed 1 night

Good walking distance from town centre. Ordered food and drink and was waiting 50 minutes for drinks which should’ve taken 10 at the most. It wasn’t a busy night. When reminded of our order the staff still took another 15-20 to make it as.

8

David

Sep 7, 2024

·

Stayed 2 nights

The room we booked had fantastic views of the lake and mountains. Reception area was quite smart and impressive. The soft furnishings within the room had a fusty smell which was a let down. On day of departure we were repeatedly unable to enter our room after breakfast (before 0900) although we had made reception aware. Ben in the restaurant was very competent, helpful and friendly. Thanks for your hospitality.

10

Kim

Sep 17, 2025

·

Stayed 1 night

I loved the view of the lake & mountains from my room. Such a magical sight to wake up to. My steak was cooked to perfection. Could taste the love in the food and the staff were very accommodating. The only improvement over all would be to update their guest laundry with new washing machines & dryers to facilitate the number of guests onsite.

10

Katie

Sep 30, 2025

·

Stayed 2 nights

Excellent room with stunning lake views. Staff were friendly and helpful. Extensive and delicious breakfast offered. Convenient location to walk to centre of Queenstown. Would definitely stay here again.

10

Deb

Apr 22, 2025

·

Stayed 1 night

The room was quiet and clean and had everything we needed. We enjoyed the restaurant and bar. The location was perfect as we could walk to shops and restaurants.

8

Anita Elaine

Jun 9, 2024

·

Stayed 4 nights

Amazing views. The restaurant served a variety of delicious food.

8

Gerard

Aug 30, 2023

·

Stayed 6 nights

Great location, clean, lovely staff. Nice that the lake view room was exactly that and the view did not disappoint. Was a bit disappointing that there were people smoking below our windows though. The buffet breakfast was a bit of a let down - most mornings the ‘hot’ food was only just warm.

6

Melinda

Jan 4, 2025

·

Stayed 3 nights

For the price we paid, this hotel was lacking. The breakfast buffet was just not good. Like barely decent. And even though we had prepaid for the breakfast, by day 3 we skipped it altogether. Just so very blah. And also, the cleaning crew came around 6pm and 4pm respectively both. Nights, as in when we had returned from a day being out, our room still hadn’t been cleaned. For the price we paid, this hotel was definitely blah. *Note: great location and gorgeous lakeside view.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $205	2 $192	3 $192	4 $192	5	6 $218	7 $192
8 $245	9 $235	10 $215	11 $240	12 $211	13	14
15 $215	16 $279	17 $215	18 $505	19 $505	20 $505	21 $249
22 $650	23 $239	24 $246	25 $650	26 $253	27 $252	28 $252
29 $289	30 $249

Copthorne Hotel and Resort Lakefront Queenstown

Prices for Copthorne Hotel and Resort Lakefront Queenstown

Monthly average prices

About this property

Location

Room options

Suite 1 King

Superior Room, 1 King Bed, Lake View

Superior Room, 2 Double Beds, Lake View

Superior Room, 2 Double Beds

Superior Room, 1 King Bed

Guest reviews of Copthorne Hotel and Resort Lakefront Queenstown

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Copthorne Hotel and Resort Lakefront Queenstown

Considering this hotel for your Queenstown trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28 $146	29 $145	30 $145	31 $145