The Spire Hotel

Just incredible. When you pay good money for accomodation the service doesn’t always match. But the staff here are simply incredible. There is nothing we can say about improving as it was as good as it gets!

The Spire is a lovely hotel right in the middle of the action in Queenstown. Our experience here really is a story in two parts. First, though, I must say that everyone working at the Spire was incredible and accommodating. They did their best to anticipate and address all of our needs, and were incredibly thoughtful and welcoming the entire stay. Our first two nights were spent in a Spire Suite, which was an upgrade offered to use because we were concerned about the sound in the Laneway Suite we had booked. The Spire Suite was just lush. Gorgeous room, and a little haven we hardly wanted to leave. Unfortunately the Spire Suite wasn’t available for our second two nights, so we opted to pay (a good chunk) for the Deluxe Apartment rather than take a Laneway Suite. This is where the experience changed. Despite the Apartment being (I believe) priced quite a bit higher than a Suite, it wasn’t nearly as nice of an experience. Yes, you have a full kitchen, but you don’t get the space of the Spire Suite. It had one tiny closet and no drawers or shelves to unpack clothing. The bathroom is also a significant downgrade, with a single sink and no tub. There’s no power sockets on one side of the bed (without removing the heater from the wall). The one upside was the partial view of the lake and mountains. But the most challenging part is that the Deluxe Apartment faced the very strip club and bar we were trying to avoid in the first place. I have to imagine that someone from the hotel

Noisy at night from outside and within, which makes it hard to rest. There are carpets everywhere where the rooms are. They look dirty and worn. Elevator is small. Not enough room to turn the luggage. Overpriced for what it is.

One of the best hotels in New Zealand. I would give it seven stars. Staff was very accommodating and helpful. Room was spacious and very luxurious. La carte breakfast was excellent. Mini bar was well stocked. It felt like home away from home.

Staff were gracious and professional. View and amenities were superb.