Is parking available at the property?

Self-parking is available on-site for a fee of GBP 7.00 per day. Limited parking spaces are provided, and a reservation is not required.

What type of breakfast is offered and what are the serving hours?

A complimentary English breakfast is served daily from 7:00 AM to 10:00 AM.

Are pets allowed at the property?

Pets are allowed at the property, with a maximum fee of GBP 15.00 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

Where is the property located in relation to key landmarks?

The hotel is located in Southampton, within a 15-minute drive of the University of Southampton and WestQuay Shopping Centre. It is approximately 5 miles (8 km) from Mayflower Theatre and 6.3 miles (10.1 km) from Southampton Cruise Terminal.

What are the policies for guests staying with children?

Up to 2 children aged 16 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Holiday Inn Express Southampton - M27, J7 Hotel

Average nightly price at Holiday Inn Express Southampton - M27, J7 by IHG by month, last 12 months (USD)
Month	Average price
January	$53
February	$67
March	$86
April	$92
May	$121
June	$130
July	$136
August	$129
September	$128
October	$88
November	$70
December	$64

What guests think

At Holiday Inn Express Southampton - M27, J7 by IHG, travellers frequently praise friendly staff, good value, and a solid included breakfast, while noting dated décor, stained carpets in places, and busy periods that cause queues, noise, and occasional delays.

On-site parking now carries a fee and is often full in the evening. Rooms are generally comfortable with effective blackout curtains and air conditioning, but some guests mention small or firm beds and maintenance niggles. The location suits cricket at the Utilita Bowl and pre-cruise stays more than city sightseeing. Expect a practical stopover with friendly service and peak-time crowds.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking now incurs a charge and many guests struggle to find spaces at busy times. There is an on-site bar/restaurant, and a few reviews note lift outages.

Related guest reviews

10

Lisa

Aug 11, 2025

·

Stayed 1 night

Restaurant has a reasonable range of food for dinner and a great breakfast. Room is a little tired but functional. Staff were happy to provide extra tea and milk Bed was large and comfy though we both struggled with the pillows. Aircon worked well and it was nice to be able to open a window. Plenty of parking though no longer free as we booked before the charge we were provided free parking.

10

Ann

Oct 10, 2025

·

Stayed 1 night

We enjoyed a very warm and friendly welcome. Our room was spotlessly clean and very comfortable. We liked the simple but delicious, hot and quickly served dinner menu. Breakfast was self service so again quick and hot and very tasty which suited us as we were keen to eat and get on our way. On arriving home I realised that I had left some belongings in the room, after a quick call to the hotel these were posted to me within a couple of hours and at a very reasonable cost. we were a mum and teenage daughter travelling but I would say that the hotel has a great, slightly separate, dining area for families with young children which had toys, high chairs and a tv showing Peppa Pig. I really would highly recommend this hotel.

4

mark

Jun 15, 2025

·

Stayed 1 night

Room good but parking poor. Parked on arrival and paid £7 up front to park 24 hours. Later we went out for an evening meal (the hotel restaurant was chaotically busy), when we got back the car park was overflowing with cars parked outside the spaces as there was no alternative. We had to park in the same way. We informed reception who said that they were going to free up some spaces and would phone when a space was available. They never phoned.

8

Raz

Jun 6, 2025

·

Stayed 2 nights

Good Stay Need to pay for the parking

8

Keith

Apr 17, 2024

·

Stayed 11 nights

Elevator needs sorting it was broken down for the whole time we stayed with no idea when it would be repaired

6

PATRICK

Aug 6, 2025

·

Stayed 1 night

It felt a bit run down, didn't offer airport shuttle, it was ok for one night before a cruise

6

Christopher (Stan)

Oct 12, 2025

·

Stayed 1 night

Room all OK. Parking not great having to pay and not able to find a parking space not ideal. I counted up to 6 cars not able to park in parking bays.

6

Ivan

May 3, 2024

·

Stayed 1 night

Room shabby. Staff excellent tho. Car parking a nightmare! Breakfast superb.

10

Elizabeth

May 17, 2025

·

Stayed 1 night

Advertised as free parking but on arrival had to pay £7 not good. Breakfast is brilliant, staff friendly and helpful. Definitely stay here again

8

Paul

May 2, 2025

·

Stayed 1 night

Staff are always very nice , rooms are clean , there is always a parking space , however now you charge extra for a parking space which was very disappointing, it seems customers & motorists have to pay all the time

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Cleanliness

Many reviews find the hotel and rooms clean, but several report stained carpets, worn decor, and occasional bathroom odours or mould. Standards feel inconsistent between rooms and public areas.

Related guest reviews

6

MIchael

Jun 23, 2025

·

Stayed 2 nights

The grounds appear to have never been weeded. Additionally cigarette butts are found everywhere around the property.

4

Emma

Oct 31, 2024

·

Stayed 2 nights

Very dirty Carpets in the rooms are stinking Mouldy shower heads The tables were dirty in restaurant and it smells of chip fat. They charge £15 a curry which has come straight out of a microwave on to your table within minutes. We booked here to visit peppa pig world but wouldn’t book again. Room also smells like bad drains

10

Samantha

Jul 18, 2025

·

Stayed 1 night

Lovely clean place to stay.

6

Ken

Sep 22, 2025

·

Stayed 3 nights

Very tired hotel. Dark decor in Room- bad lighting Great staff

4

Joanne

Jul 8, 2025

·

Stayed 2 nights

The floor was full of brown stains / blood / poo was not nice we was there for a family funeral and was late so was a rush told them this morning and they were not interested what so ever

6

Donna

Aug 27, 2025

·

Stayed 1 night

Fine for one night stay. Rooms in need of an upgrade. Furniture looking a bit bashed in places and the bathrooms are pretty outdated. Perfectly clean and functional. Just fine really. Breakfast was decent.

6

Kathryn

Dec 12, 2024

·

Stayed 1 night

I’m not complaining because it was cheap but the room was very shabby, stained carpet, black in the shower, tv couldn’t get all the stations and the furniture was knocked and damaged. It seemed clean enough but hard to tell with all the stains. One other was that although the bed was quite comfortable it was very low and unsuitable for anyone who had mobility issues.

8

Megan

Nov 9, 2025

·

Stayed 1 night

Clean, staff freindly

8

amedeo

Sep 26, 2025

·

Stayed 1 night

The rug in our room was in terrible condition. There are a lot stains and needs to be replaced.

4

Simon

Aug 15, 2025

·

Stayed 3 nights

This hotel was a disaster from the very beginning. It just felt dirty in the bedrooms, the carpets were very stained. My wife used the restroom and immediately the roll of toilet paper fell off the wall and into a puddle of water that had accumulated around the toilet. I assume either the toilet or the shower was leaking. The toilet roll holder was at fault and it was impossible to securely reattach a roll of toilet paper to it. So we just had to improvise. On checking the bedding, it was stained in several places. Not necessarily stains that would wash out, permanent stains, but even so it didn’t Make us feel confident about the cleanliness of the hotel. By far the worst part of the hotel was the breakfast arrangements. I’ll admit, we were at the hotel at a very busy time and the restaurant just couldn’t cope with the number of visitors. It was almost impossible to find a free table but the bigger issue was the lack of staff. They were clearly stressed, I witnessed one of them being very short tempered with guests. The restaurant was also very dirty. However, on our last day, we thought breakfast ended at 10 AM. At 9:45 AM my wife was in line to get some fried eggs, and a female employee pushed in front of her and removed almost a full tin of eggs and took them into the kitchen. They were never replaced. We assumed maybe we were wrong and breakfast ended at 9: 30 a.m. but on checking, it just seemed the staff wanted to go home early. We will not be returning.

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Rooms

Rooms are simple and generally comfortable, with some spacious layouts, blackout curtains and working air conditioning. Downsides include dated fittings, small or firm beds, occasional maintenance issues, and some noise from corridors or nearby plant when busy.

Related guest reviews

8

David

Jul 11, 2025

·

Stayed 1 night

Only snag was noise from guests after 6am. Quieter closing doors would help. This applies to all hotels. Otherwise a very pleasant stay,no problems.

6

Craig

Jul 20, 2025

·

Stayed 1 night

Dated property. Pics on hotels.com no longer represent current reality. Room clean, but dated. Sofa stained. Bathroom tiles chipped. Desk chipped. Half power outlets didn't work. Claims there's a cafe for dinner, but it's really the bar menu. Convenient to get to cruise terminal.

10

Rene

Jul 23, 2025

·

Stayed 4 nights

It was so great to have air conditioning and the soundproofing in the rooms was excellent

8

Joan

Sep 26, 2025

·

Stayed 1 night

A good night’s sleep: quiet room, comfy bed and warm duvet plus excellent blackout curtains!

6

Claire

Oct 29, 2025

·

Stayed 1 night

Room was ok, although through the night my bed was shaking. I think I was underneath or near to the laundry with washers and dryers and the vibrations were affecting the surrounding area. Check in was quick, breakfast was good. All in all an ok stay.

10

Wayne

Aug 4, 2024

·

Stayed 1 night

Only criticism is that the noise from the corridors was enough to wake me up earlier than i wanted in the mornings

8

Bonnie

Sep 16, 2025

·

Stayed 1 night

Beds were very hard but room was lovely.

6

Ken

Sep 22, 2025

·

Stayed 3 nights

Very tired hotel. Dark decor in Room- bad lighting Great staff

6

Laura

Jul 10, 2025

·

Stayed 2 nights

Poor aircon, no fridge in the room, no complimentary water Reception team were very polite and helpful

6

Alison

Aug 17, 2024

·

Stayed 2 nights

Everthing just felt a bit dated. Shower tiny by todays standards. Also a 12 and 9 year old brother and sister expected to share a sofa bed. We took an inflatable bed knowing it was a sofa bed however there was room for it.

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Service

Staff are widely praised as friendly, helpful and efficient, with smooth check-ins and support for special requests. A few guests experienced slow service, brusque interactions, or missed housekeeping during very busy periods.

Related guest reviews

8

Geoffrey

Nov 19, 2025

·

Stayed 1 night

Well priced good value hotel. Very good breakfast. Kurtis on the reception desk was very pleasant. Room was warm and comfortable. Hot shower with good water pressure. Staff very pleasant. Now have to pay for parking but overall a clean hotel and a positive experience.

4

Mark

Sep 7, 2024

·

Stayed 1 night

Terrible experience at check in - rude staff. Breakfast was almost inedible, and double bed is a small double. Overall not a good experience.

10

Kay

Jul 25, 2024

·

Stayed 1 night

The staff were exceptional. They were very friendly and went the extra mile to help. The location of the hotel was perfect for our trip to see the Hundred cricket match at the utilita bowl. Good choice of breakfast.

10

Linda

May 20, 2024

·

Stayed 1 night

Very helpful getting me transportation to the Cruise port in downtown Southampton. Everyone was helpful and polite.

8

Sian

Apr 23, 2025

·

Stayed 4 nights

Over the Easter weekend, it was completely chaotic and a bit too busy, especially at breakfast. But that's not the hotels fault. I have a nut allergy and it was far too busy to mention that so I stuck to toast, rather than giving them another job. As they were all very busy and everything was running out. The room was a bit of a squeeze for 4 of us, as we stayed 4 nights but as a base it was perfectly ok. The staff were all really friendly and helpful. Our daughter was sick once in the night, and they were really understanding and provided new bedding straight away. Unfortunately the phone was not connected in the room, so we had to go to reception but when I mentioned it, the Receptionist said she would inform maintenance and it was repaired the next day. We would definitely stay again but maybe not during a busy period.

4

mark

Jun 15, 2025

·

Stayed 1 night

Room good but parking poor. Parked on arrival and paid £7 up front to park 24 hours. Later we went out for an evening meal (the hotel restaurant was chaotically busy), when we got back the car park was overflowing with cars parked outside the spaces as there was no alternative. We had to park in the same way. We informed reception who said that they were going to free up some spaces and would phone when a space was available. They never phoned.

4

Darren

Apr 7, 2024

·

Stayed 1 night

Lock on door did not work - After 4 attempts got another room. Ordered food and after a hour asked the question. Had been missed. Did get refunded

10

Nigel

May 16, 2025

·

Stayed 1 night

Great check in. Excellent service. Good room. Great bed. Nice supper. Breakfast included. Spot on.

10

Zulma

Jul 25, 2025

·

Stayed 2 nights

It was clean, staff was very helpful and answered our questions as far as how to get around to London. They also kept our luggage at their office until we got a room. They also let us into our room ahead of scheduled which was nice after our disembarkation from a long cruise. Breakfast was really good as well. Highly recommended it!

10

Karen And Connie

Aug 24, 2025

·

Stayed 1 night

The young lady that checked us in on Saturday morning was exceptional. She did everything she could to accommodate us. I don’t have her name. She was working again on Sunday and provided the same exceptional service.

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Location

Handy for the Utilita Bowl and cruise port with easy motorway access and nearby retail parks. Less convenient for central Southampton and walking to attractions; some rely on taxis or buses.

Related guest reviews

10

Garth

Jun 17, 2025

·

Stayed 2 nights

Excellent hotel well located for the city centre and very close to the Utilita Bowl.

10

Tania

Jul 25, 2024

·

Stayed 1 night

Perfect location for the cricket ground (5 minute walk away). Found the hotel ticked all the boxes for us...clean, lots of provisions (those missing just needed to be asked for, staff very friendly, and a fab breakfast included. Would definitely return!

8

Hannah

Aug 1, 2025

·

Stayed 1 night

Solid hotel with the basics. Close to bus stop which connects you to the rest of Southampton. Hotel has no where to fill your own water bottle and no where to buy basics (e.g., toothpaste, snacks) besides the restaurant. Clean and spacious room.

10

Anthony

Jul 6, 2024

·

Stayed 1 night

Close to Southampton port and great value for the one night stay.

8

Joanne

Oct 25, 2024

·

Stayed 1 night

Thought that the property would beh nearer to the Port

10

David

Mar 23, 2025

·

Stayed 1 night

Good location if you do want to stay in the city itself. Good motorway access. Comfortable bed. Free parking. Tea/coffee in the room. Breakfast included. Arrived a couple of hours before check in time but had rooms already available so no need to kill time.

8

Ronald

Jul 24, 2025

·

Stayed 1 night

Our stay was one night before embarking on our cruise ship. Location is good for cruise port, but not too many things in walking distance. Hotel staff is excellent!

10

David

May 10, 2025

·

Stayed 1 night

Nice hotel. Stayed here before. Efficient check in and comfortable room. Breakfast included. Convenient location for cruise terminals.

10

Kevin

Jun 6, 2024

·

Stayed 1 night

Nice location 20 minute to port

8

Gabriel

May 30, 2024

·

Stayed 1 night

Large parking lot. Secluded location, away from traffic.

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Dining

Breakfast is generally good and included, but the area gets crowded with queues and items sometimes run out. Dinner service is available but the menu is limited and quality and value feedback is mixed.

Related guest reviews

4

Paul

Jun 17, 2025

·

Stayed 3 nights

Food was terrible and had no flavour at all. The cook, by no means a chef would not entertain my request for poached eggs at breakfast. It is a Holiday Inn Express what you see is what you get. My colleague had a beef burger that was so well cooked it could of been used as a hockey puck. The waiting staff that night could only just about string an English spoken sentence together. At £220 plus a night you would expect better. Definitely one to avoid

10

Lisa

Aug 11, 2025

·

Stayed 1 night

Restaurant has a reasonable range of food for dinner and a great breakfast. Room is a little tired but functional. Staff were happy to provide extra tea and milk Bed was large and comfy though we both struggled with the pillows. Aircon worked well and it was nice to be able to open a window. Plenty of parking though no longer free as we booked before the charge we were provided free parking.

6

Deborah

Aug 31, 2025

·

Stayed 1 night

Poor nights sleep as above electricity generator.Very busy and if you arrived late you would have struggled to park. Breakfast very average with limited selection. Restaurant food poor and expensive

8

Justin

Oct 1, 2025

·

Stayed 2 nights

Easy stay. Quick check in. Food was ok. Free breakfast was better than most

6

Kevin

Aug 3, 2025

·

Stayed 1 night

Requested extra pillows, but none available Breakfast good selection very busy though so glass and cutlery were running out

8

Maddy

Oct 26, 2025

·

Stayed 2 nights

Breakfast good. Good variety. Only one bad thing- queuing for food.

8

Stephen

Jun 15, 2024

·

Stayed 1 night

Comfortable room, nice breakfast, evening meal poor quality and poor value.

8

Sally

Jun 15, 2025

·

Stayed 1 night

Very friendly staff, good check in. Our room looked a little tired with old tea/coffee stains on the carpet but suited our needs for a one night stay. Breakfast a bit busy and chaotic but food really hot and tasty

8

Saleem

Aug 19, 2024

·

Stayed 2 nights

free parking on site nice clean room friendly staff nice breakfast no fried or boiled eggs on menu.

8

Georgina

Sep 22, 2024

·

Stayed 1 night

Food was tasty, quick & very hot. Only downside was breakfast such a huge queue decided not to bother. I would suggest a booking system.

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $137	20 $219	21 $110	22 $255	23 $153	24 $113
25 $71	26 $87	27 $103	28 $103	29 $97	30 $124	31 $93

Su	Mo	Tu	We	Th	Fr	Sa
1 $68	2 $103	3 $80	4 $72	5 $64	6 $91	7 $80
8 $63	9 $67	10 $76	11 $67	12 $80	13 $63	14 $81
15 $67	16 $72	17 $80	18 $72	19 $72	20 $80	21 $85
22 $63	23 $67	24 $72	25 $65	26 $89	27 $80	28 $91
29 $59	30 $67

Holiday Inn Express Southampton - M27, J7 by IHG

Prices for Holiday Inn Express Southampton - M27, J7 by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Double Bed, Accessible

Standard Room, 2 Twin Beds, Accessible

Standard Room, 1 Double Bed with Sofa Bed

Standard Room

Standard Room, 2 Twin Beds

Guest reviews of Holiday Inn Express Southampton - M27, J7 by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express Southampton - M27, J7 by IHG

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Business details