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Best Western Stoke on Trent City Centre Hotel - Reception
Best Western Stoke on Trent City Centre Hotel - Room
Best Western Stoke on Trent City Centre Hotel - Room
Best Western Stoke on Trent City Centre Hotel - View from room
Best Western Stoke on Trent City Centre Hotel - Reception

Best Western Stoke on Trent City Centre Hotel


Amenities

  • Casino

  • Sauna

  • Laundry service

  • Business Center

  • Multilingual Staff

  • Fitness Facilities

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Property description

Don't miss out on the many recreational opportunities, including a health club, an indoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby...
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Guest reviews

Facilities

6.9

Cleanliness

7.3

Rooms

7.2

Service

7.6

Location

7.1

Dining

6.9

6

Mark

IAN-logo

21 Nov 2022

·

Stayed 2 nights

The hotel was ok and in a great location for our visit to Stoke-on-Trent. The room we were given was small, with the double bed up against the wall. When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!! The breakfast was good and the staff serving were all very friendly and helpful.
The hotel was ok and in a great location for our visit to Stoke-on-Trent. The room we were given was small, with the double bed up against the wall. When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!! The breakfast was good and the staff serving were all very friendly and helpful.

8

Kenneth

IAN-logo

15 Nov 2022

·

Stayed 1 night

It was ok
It was ok

6

David

IAN-logo

30 Oct 2022

·

Stayed 2 nights

Staff were excellent at solving problems... If which there were a few. The hotel is VERY tired and a bit scabby. The room needs a good scrub too, not the cleanest! 😞
Staff were excellent at solving problems... If which there were a few. The hotel is VERY tired and a bit scabby. The room needs a good scrub too, not the cleanest! 😞

10

A

IAN-logo

29 Oct 2022

·

Stayed 1 night

We were greated by a friendly recepcionist who was very helpful and polite. The bedroom was clean and spacious with everything needed for a short stay. The buffet style breadfast was plentiful and well cooked. The hotel is very close to the centre of town. Ideal if going to the Regent Theatre as it is only a short 5 minute walk away. Would recommend this hotel if staying in Stoke
We were greated by a friendly recepcionist who was very helpful and polite. The bedroom was clean and spacious with everything needed for a short stay. The buffet style breadfast was plentiful and well cooked. The hotel is very close to the centre of town. Ideal if going to the Regent Theatre as it is only a short 5 minute walk away. Would recommend this hotel if staying in Stoke

2

Stephen

EXP-logo

28 Oct 2022

·

Stayed 2 nights

After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home. Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.
After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home. Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.

66 Trinity Street Hanley, Stoke-on-Trent, England, United Kingdom

Location

Best Western Stoke on Trent City Centre Hotel is in the heart of Stoke-on-Trent, within a 5-minute walk of Regent Theatre and Victoria Hall. This hotel is 0.8 mi (1.3 km) from Waterworld and 1.8 mi (2.8 km) from Staffordshire University.

Regent Theatre(0.1 Miles)

Potteries Shopping Centre(0.2 Miles)

The Potteries Museum and Art Gallery(0.2 Miles)

Mitchell Arts Centre(0.2 Miles)

Victoria Hall(0.3 Miles)

Cineworld Stoke-on-Trent(0.4 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 23:00

Before 11:00


Security deposit

GBP 50 per accommodation on arrival.

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Good to know

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Optional extras

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