Name: Sheraton Surabaya Hotel & Towers
Address: Jalan Embong Malang 25 - 31, Kedungdoro, Surabaya, Surabaya, Indonesia, Surabaya, East Java, Indonesia
Rating: 8.8

Guest reviews

8.8

Fabulous

Based on 3,011 verified reviews

Facilities

8.7

Cleanliness

8.6

Rooms

8.4

Service

8.8

Location

8.5

Dining

8.3

Who stays here?

Business

55%

Couple

10%

Family

23%

Group

5%

Solo

5%

10

Wendy

Apr 20, 2026

·

Stayed 3 nights

Great hotel. Conveniently located.

10

Rebi

Sep 7, 2025

·

Stayed 3 nights

Clean & Great Friendly Staffs

10

Andy

Aug 1, 2025

·

Stayed 2 nights

Stayed here for a business trip and it was all fine. Nice staff and rooms were nice. I suppose the only minor issue was the that showers had super low water pressure which may be an issue for somebody with long hair. But it wasn't so much of an issue for me.

6

Tsz Wai

May 22, 2025

·

Stayed 2 nights

Very old hotel, but staffs are very nice

8

Singgih

Mar 12, 2025

·

Stayed 2 nights

Will like to share a staff name call Bodi very helpful and kind.

Jalan Embong Malang 25 - 31, Kedungdoro, Surabaya, Surabaya, Indonesia

Location

With a stay at Sheraton Surabaya Hotel and Towers, you'll be centrally located in Surabaya, steps from Tunjungan Plaza and 11 minutes by foot from Grahadi. This luxury hotel is 0.8 mi (1.3 km) from BG Junction and 1.5 mi (2.4 km) from Hero Monument and November 10th Museum.

Tunjungan Plaza(0.1 miles)

Grahadi(0.6 miles)

Joko Dolog Statue(0.7 miles)

Surabaya Youth Center(0.7 miles)

BG Junction(0.8 miles)

Dyandra Convention Center Surabaya(0.9 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site.

Buffet breakfasts are available daily from 6 AM to 10 AM for a fee of approximately IDR 227480 per person. Children aged 4 and younger eat free breakfast.

No pets and no service animals are allowed at this property.

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

A roundtrip airport shuttle is provided for a surcharge of IDR 490000 per vehicle (one-way, maximum occupancy 4) and is available 24 hours. To arrange the transfer, guests must contact the property 72 hours prior to arrival.

The property features step-free entrances and wheelchair-accessible facilities including public areas and rooms. Elevators are available to assist guests with mobility needs.

The hotel is centrally located in Surabaya, just steps from Tunjungan Plaza and 11 minutes by foot from Grahadi. It is 0.8 mi (1.3 km) from BG Junction and 1.5 mi (2.4 km) from Hero Monument and November 10th Museum.

Yes, there is an outdoor swimming pool available, with 24-hour access. The property also features a children's pool.

Children are allowed at the property, and children aged 4 and younger can stay for free.

Rollaway beds are available for a fee of IDR 786500 per night. Advance request or confirmation may be required for availability.

Sheraton Surabaya Hotel & Towers

Amenities

Property description

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