Name: Holiday Inn Express Swansea East by IHG
Address: M4, Jct 43, Llandarcy, Neath, Llandarcy, Neath, Wales, United Kingdom, Llandarcy, Neath Port Talbot, GB
Price range: $63–$162 per night
Rating: 8.58

What guests think

At Holiday Inn Express Swansea East by IHG, reviewers consistently praise the friendly staff, clean and comfortable rooms, and good‑value included breakfast, with many finding the location convenient for the M4 and for accessing Swansea and nearby attractions.

Several reviews note the lift often out of service and parking spaces tight or hard to find when busy. Rooms are broadly comfortable with reliable Wi‑Fi, but multiple guests mention a lack of air conditioning and warm temperatures, occasional mattress or sofa‑bed discomfort, and variable noise from the motorway or external fans. Cleanliness is usually strong, though a few guests report bathroom maintenance issues and sporadic housekeeping lapses. Expect a straightforward, good‑value stay with standout service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking often tight or hard to find at busy times; multiple reviews say the lift has been out of order for months. Some guests found plenty of spaces, but experiences vary.

Related guest reviews

6

michael

Nov 4, 2025

·

Stayed 2 nights

Staff were friendly and helpful. The lift is still out of order, as it was 12 months ago, which is not great. The room was a good size, but the bathroom especially needs updating. There were cracks in the sink and some tiles. The shower cubicle leaked and the toilet cistern was constantly running. The car park spaces are very tight. Good breakfast.

8

Diane S

Sep 30, 2025

·

Stayed 1 night

Large room, typical holiday inn style. No safe or fridge but lots of electrical outlets. Also had a couch that could be made into a bed. Comfortable and clean. Only problem the elevator was broken. Free wifi. Included breakfast.

8

Tristan

Mar 27, 2025

·

Stayed 1 night

Parking is always busy and the spaces are very tight. Aside from that the hotel is decent. Staff are accommodating and polite.

6

Dave

Apr 26, 2024

·

Stayed 1 night

Limited parking.

8

Robert

Feb 7, 2025

·

Stayed 2 nights

Clean and convenient location. Evelator was out of order but everything else was fine

10

Tristan

Apr 25, 2025

·

Stayed 3 nights

Great staff. Always very polite and welcoming. My only gripe is that the car park spaces are very narrow and the car park needs to be bigger (or share with the Harvester!) That said, it’s better than a lot of other hotels, and I’ve always been able to park somewhere. Lift hasn’t worked for more than 6 months. Doesn’t affect me, but I’d imagine that’s more than inconvenient for some others.

8

Tristan

Jan 28, 2025

·

Stayed 2 nights

Parking can be difficult if you arrive late, despite a large car park, but it’s free, and I’ve always got a space with a little patience so can’t complain. Lift has been out of order for at least 4 months, but it’s only 2 storey so not the end of the world. Great staff, good breakfast. Clean. Quiet rooms.

10

David

Nov 6, 2025

·

Stayed 6 nights

Parking was difficult because it was always full. The staff took time and trouble to ensure we could park in areas nearby.

8

James

Jul 4, 2025

·

Stayed 1 night

The room was as expected from this class of hotel. Only real issue was that the lift was not working during our stay so we had to carry our luggage up the stairs.

10

Andrew

Oct 16, 2025

·

Stayed 1 night

The best free wi-fi I have used. Lots of parking, which you can register your car at reception. The rooms were clean and well maintained and well stocked with tea/coffee/milk

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Cleanliness

Generally clean rooms and public areas, with many praising housekeeping. However, several reports mention maintenance or cleanliness issues (e.g., bathroom leaks or cracks, broken flush, dirty items) and some areas starting to look a bit worn.

Related guest reviews

8

David

Dec 11, 2025

·

Stayed 2 nights

Overall clean, v good for the price etc. Clearly work and maintenance being kept on the top of (eg, new lift), but there are some parts of the trim and rooms that are starting to show their age and will need to be refurbished in the next year or so. Staff were amazing (5 fives for them), but is a 50p bottle of water really needing to be sold for 2.50 ? 3.50 for a small bottle of Coke etc.

6

michael

Nov 4, 2025

·

Stayed 2 nights

Staff were friendly and helpful. The lift is still out of order, as it was 12 months ago, which is not great. The room was a good size, but the bathroom especially needs updating. There were cracks in the sink and some tiles. The shower cubicle leaked and the toilet cistern was constantly running. The car park spaces are very tight. Good breakfast.

8

Tibor

Dec 31, 2025

·

Stayed 1 night

A bit small but clean

10

Gabrielle

Dec 30, 2024

·

Stayed 3 nights

Reception staff were all amazing. Breakfast was excellent plenty of choice. This was booked as a couple but we had 5 rooms in total with other members of the family joining us. My mum was in a wheelchair James in reception gave a super warm welcome to my mum and continued to provide an excellent experience for us throughout our 3 night stay. Rooms spotless, housekeeping excellent. The whole stay was faultless. We can 100% recommend staying here. Thank you all at the Holiday Inn Express for making our stay an excellent one.

4

Neil

Apr 24, 2024

·

Stayed 1 night

Dirty unwashed glass in the room. Looked like it had been used as tooth brush holder. Almost a tenner for a glass of red wine!!!!!!!! More than most decent independent restaurants! Won’t be using it again.

10

Gilian

Dec 8, 2022

·

Stayed 2 nights

Extremely clean. Very friendly and helpful staff

4

tsitsi

Sep 21, 2025

·

Stayed 2 nights

On arrival I waited 30 minutes to be checked in because there was only 1 staff member ( who was serving the bar) , the other was on break. The room had a stench, there was hair in the shower and puddle of water by toilet due to a leaking shower. The towels had hair on them, the room was not clean. The toilet smelt like a public toilet. String smell of urine. Breakfast was good, with a decent selection to o choose from. Staff were friendly

6

Sian

Apr 3, 2025

·

Stayed 1 night

Toilet flush was broken in the room. Pillows were really hard Room was very clean though

6

Jon

Aug 10, 2025

·

Stayed 1 night

This was our 5th stay here while we’ve been getting our house ready. The other 4 rooms have been ok, this one (140) was terrible. It stank of bleach, the sink was half blocked, carpet was dirty, the light didn’t work and the duvet cover was dirty and ripped. Very disappointing.

8

Samuel

Feb 15, 2025

·

Stayed 1 night

Clean well-kept hotel with helpfull friendly staff. Complimentary breakfast was a bonus. The only negative was that my wife and I did not sleep particularly well as the room had a standard double and we are used to a super king. The mattress was comfortable tnough

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Rooms

Rooms are comfortable and functional with reliable free Wi‑Fi, but repeated comments highlight no air conditioning and warmth in hot weather, plus occasional mattress or sofa bed discomfort and mixed noise exposure.

Related guest reviews

8

Ronald

Jun 28, 2024

·

Stayed 2 nights

Two nights on a motoring trip to explore South Wales. Staff were very nice. Only issue was with the AC - THERE WAS NONE! And as luck would have it, they were having a heatwave. The room was like sauna!!

4

Liza

Dec 7, 2025

·

Stayed 1 night

Room neglected, bed absolutely awful! Would not return

6

Kevin

Oct 13, 2025

·

Stayed 1 night

The room was far too hot and we got the receptionist to try and adjust the heating but it was not working. We had to switch it off and leave the window open all night but as the room was close to the motorway so we had the noise from there. Also, the bed was in need of a replacement mattress as we kept rolling into the centre. Overall we did not get much sleep, room 36.

10

David

Nov 1, 2024

·

Stayed 4 nights

The room was excellent, lovely shower and the bed was very comfortable

8

William

Aug 19, 2024

·

Stayed 4 nights

Very clean and tidy great staff. Only down fall the mattress his very hard .

10

J

May 2, 2025

·

Stayed 2 nights

Was worried about the M4 being so close but in our room couldn’t hear a thing! Will definitely be back to stay, friendly staff and breakfast was great. Room was just what we needed, clean tidy and comfortable

2

Simon

Apr 16, 2025

·

Stayed 1 night

Rooms are good but got no sleep due to excessive noise from fans out side window

8

GJ

Jul 15, 2025

·

Stayed 1 night

downside was the TV, only had a handful of channels but seems to be the case at most hotels now

6

Rhomie

Aug 2, 2024

·

Stayed 2 nights

There’s no air con and the weather was too warm. We only had a small desk fan for 4 people.Staffs were friendly and supportive though. With the weather becoming unpredictable, it’s better if each rooms have an air con for the comfort of every costumers.

10

Andrew

Oct 16, 2025

·

Stayed 1 night

The best free wi-fi I have used. Lots of parking, which you can register your car at reception. The rooms were clean and well maintained and well stocked with tea/coffee/milk

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Service

Service is a standout: staff are consistently described as friendly, accommodating and proactive, resolving issues and offering practical help. Isolated complaints include check‑in delays when understaffed.

Related guest reviews

10

Jignesh

Dec 29, 2025

·

Stayed 4 nights

Lovely breakfast and friendly staff!

10

Hazel

Sep 28, 2024

·

Stayed 1 night

We had an extremely pleasant stay, we did move rooms as I could hear an extraction fan which would have affected my sleep, we were moved immediately with no fuss, we had evening food, reasonably priced and reasonable choice, after a very peaceful night we had breakfast, this was extremely good value and had everything we needed before our running event, with plenty if time to enjoy it,

10

Gabrielle

Dec 30, 2024

·

Stayed 3 nights

Reception staff were all amazing. Breakfast was excellent plenty of choice. This was booked as a couple but we had 5 rooms in total with other members of the family joining us. My mum was in a wheelchair James in reception gave a super warm welcome to my mum and continued to provide an excellent experience for us throughout our 3 night stay. Rooms spotless, housekeeping excellent. The whole stay was faultless. We can 100% recommend staying here. Thank you all at the Holiday Inn Express for making our stay an excellent one.

10

ELAINE

Jul 15, 2024

·

Stayed 3 nights

For us it was the staff. Honestly, we have never stayed anywhere, where all the staff have been so helpful and happy. They went above and beyond and with a great team dynamic

10

Brian

Jul 4, 2025

·

Stayed 1 night

Excellent friendly service

10

Aneel

Sep 20, 2025

·

Stayed 2 nights

Staff were exceptionally friendly, really helpful in sharing local knowledge, where to eat, places to see. Rooms were clean and tidy, breakfast was standard holiday inn breakfast, enough parking available. I would stay again

4

tsitsi

Sep 21, 2025

·

Stayed 2 nights

On arrival I waited 30 minutes to be checked in because there was only 1 staff member ( who was serving the bar) , the other was on break. The room had a stench, there was hair in the shower and puddle of water by toilet due to a leaking shower. The towels had hair on them, the room was not clean. The toilet smelt like a public toilet. String smell of urine. Breakfast was good, with a decent selection to o choose from. Staff were friendly

10

Susan

May 25, 2025

·

Stayed 2 nights

Staff were brilliant in all areas. I could not get into my car as someone parked too close and as I have a back problem, one of the staff got in from the passenger side and got the car out. All staff were brilliant. One suggestion - as vehicle parking is not controlled by the hotel, they do not know the car numbers of the guests and there is no way to find out whose car it is. Please tell all hotels to take the vehicle number as it will be very useful in a situation like this

10

David

Nov 6, 2025

·

Stayed 6 nights

Parking was difficult because it was always full. The staff took time and trouble to ensure we could park in areas nearby.

8

Patricia Eileen

Dec 29, 2024

·

Stayed 1 night

The lift was not working and our room was cold but the staff could not have done more to help us. They swiftly brought a heater and reset the thermostat.

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Location

Convenient roadside location off the M4 for Swansea and regional travel; easy to find and handy for a nearby Harvester. Some note it is outside the city centre, though many found rooms quiet despite the motorway.

Related guest reviews

10

Marcus

Jul 22, 2025

·

Stayed 2 nights

This is the second time we have used this hotel and we will return. The hotel is on the outskirts of Swansea but it is easy to access the city. The room and ensuite are in good condition and clean and comfy. Breakfast is included in the price and there is a reasonabe choice of food available. All the staff are extremely helpful and friendly. Shane in particular was extremely helpful i giving us information restaurants in the city

10

Marcus

Jun 16, 2024

·

Stayed 2 nights

On check in Jason was very helpful and we were able to check in early, The room was clean and quite adequate for a 2 night stay. The hotel is about a 15 min drive from the center of Swansea.The center of Swansea was a little disapointing, Next to the hotel there is a Harvester and we are here on the first night. It was standard pub food and reasonably priced. Woul d use the hotel if in the area again,

10

Brian

May 19, 2025

·

Stayed 1 night

Great location for a travel break,pleasant and helpful staff and a comfortable room.

10

J

May 2, 2025

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Stayed 2 nights

Was worried about the M4 being so close but in our room couldn’t hear a thing! Will definitely be back to stay, friendly staff and breakfast was great. Room was just what we needed, clean tidy and comfortable

8

Philip

Jun 12, 2025

·

Stayed 2 nights

It's a great hotel in an outer but convenient location & having a Harvester Restaurant next door for dinner, very handy.

10

Anne

Sep 9, 2025

·

Stayed 1 night

The hotel is very well located and was easy to find. The staff were very friendly and the room was spacious and well equiped

8

Hannah

Nov 13, 2024

·

Stayed 1 night

Good location for a stop over on the M4. Clean hotel, friendly staff, good breakfast.

10

Andrew

Dec 27, 2025

·

Stayed 4 nights

Nice place - modern, clean, convenient location Staff great, lovely ‘full english’ breakfast

10

Jon

May 29, 2024

·

Stayed 2 nights

Excellent hotel although a bit further out from the CBD than we expected. However, we can highly recommend it as a great place to stay.

8

CHRISTINE

Aug 25, 2024

·

Stayed 2 nights

The location of this hotel was nearest to the Brecon Beacons National Park which was convenient. Our priority was the Cleanliness too so we don’t mind the price.

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Dining

Breakfast is widely praised for quality and choice and is often included. Evening options on site are limited, with several guests using the adjacent Harvester; a couple of comments mention pricey drinks.

Related guest reviews

10

Thea

Nov 12, 2023

·

Stayed 1 night

So far this is the best budget hotel my family and I stayed in. The room was very clean, staff were all friendly and the breakfast although same with other hotels were very better tasting. The staff were very efficient and organised. I hope other holiday inn is the same.

6

michael

Nov 4, 2025

·

Stayed 2 nights

Staff were friendly and helpful. The lift is still out of order, as it was 12 months ago, which is not great. The room was a good size, but the bathroom especially needs updating. There were cracks in the sink and some tiles. The shower cubicle leaked and the toilet cistern was constantly running. The car park spaces are very tight. Good breakfast.

10

Stephen

Nov 10, 2025

·

Stayed 1 night

Good value, everything you need, nice breakfast. Can't fault it!

10

Graham

Aug 30, 2025

·

Stayed 3 nights

Excellent hotel. Very friendly staff. Clean comfortable room. Great breakfast

8

mark

Jan 29, 2024

·

Stayed 1 night

nice room, great staff, nice food but limited menu not an issue as harvester restaurant just 30 mtrs away. would stay again.

10

Cleopatra

May 20, 2024

·

Stayed 1 night

Lovely breakfast options

4

Neil

Apr 24, 2024

·

Stayed 1 night

Dirty unwashed glass in the room. Looked like it had been used as tooth brush holder. Almost a tenner for a glass of red wine!!!!!!!! More than most decent independent restaurants! Won’t be using it again.

10

Ray

Apr 28, 2025

·

Stayed 1 night

Excellent accommodation for a great price. Breakfast fresh, hot and good choice for price paid

8

Ronald

Dec 15, 2023

·

Stayed 3 nights

Staff were excellent from arrival to departure. Room clean and tidy. Excellent breakfast buffet. In hotel small choice of menu but adjacent Harvester had large choice of meals. Overall our opinion was e cellent and would use again. Big thanks to all staff.

10

Andrew

Dec 27, 2025

·

Stayed 4 nights

Nice place - modern, clean, convenient location Staff great, lovely ‘full english’ breakfast

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Month	Average price
January	$69
February	$97
March	$93
April	$89
May	$100
June	$106
July	$111
August	$119
September	$103
October	$97
November	$88
December	$74

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $146
6 $79	7 $106	8 $147	9 $151	10 $90	11 $103	12 $137
13 $72	14 $105	15 $138	16 $162	17 $95	18 $94	19 $134
20 $63	21 $115	22 $144	23 $114	24 $82	25 $90	26 $116
27 $72	28 $92	29 $140	30 $121

Su	Mo	Tu	We	Th	Fr	Sa
				1 $80	2 $81	3 $111
4 $73	5 $87	6 $124	7	8 $83	9 $82	10 $112
11 $71	12 $95	13 $144	14 $106	15 $78	16 $104	17 $158
18 $92	19 $82	20 $105	21 $92	22 $75	23 $104	24 $121
25 $71	26 $85	27 $103	28 $106	29 $83	30 $93	31 $99

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Monthly average prices

About this property

Location

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What guests think

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