Mercure Tauranga

Second time stayed here due to great location. Room is awesome, they kept it tidy and pleasant to stay. Unsure how long the elevator/lift renovation will finish but prepare to use the stairs temporarily or by conference area where the lift is located. Otherwise, stay was great.

Easy parking

Was overcharged by Expedia for room I booked Then on arrival Had to wait an hour and half to check in room wasn’t ready along with many others Cooked breakfast was $35 horrible eggs like a paste cold bacon cold and rubbery .. been sitting in Buffett for a while Bath plug too smalll and taps made loud banging noise Mangagement didn’t seem very sympathetic told me 2 pm check in just a guide I liked the decor of the hotel though very nice

The access to the third floor room was poor. You had to use a lift from the reception are (which didn't go to the 3rd floor) and get off on the 1st floor and walk down a corridor to the end of the 1st floor and use the lift there which went to the 3rd floor. This was an absolute pain because you had to repeat this every time you left or returned. The water pressure in the shower was vey weak and it took over 5 minutes for the water to heat up to be warm enough to use. The TV only gave you access to a basic SKY package that did not include movies or sport which was poor considering the rate charged for the room. There was a restaurant onsite but it was closed on a Saturday night !!!!! This is just not good enough.

lovely staff and huge room!