Waldorf Suite Hotel

We stayed at the Waldorf Suite hotel from 19th Sept to 26th Sept. After doing hours of research, we picked this hotel because of the stunning pictures, particularly the amenities of the rooftop pool. The website said it had a heated pool, which was perfect for my mum who has arthritis, and cocktail bar. The rooftop area was closed. On our first day of arrival the pool was not clean, freezing cold and unusable. There was no cocktails or music. Every day after that the rooftop area was locked so we couldn't even use the sunbeds. We went down to the reception and they told us it was closed from September onwards for the end of the season. Their website mentions NOTHING about closure, we would not have booked if it did. I have been to hotels in European countries like Spain and Italy as late as November and their facilities have been open. There were many other guest like us who were annoyed at not having access to the pool. The rooftop area was also very dated and clearly decades old (not like the pictures). We were then forced to go to the beach for sunbeds and pay 6 euros per person per day to lie down which was a huge additional cost to our holiday. The hotel room also did not have a kettle, no way to stream Netflix on the TV and all the tv channels were in Italian. We would not go back.

I'll start with the positives. The staff where wonderful, breakfast buffet detightful, and the location brilliant. Now for the negetives. This facility does not offer the elegancy I've come to except from Waldorf. The decor is basic and very dated and we were missing some very basic thing in the room. There are no irons or steamers available in the hotel so forget your linens or anything that wrinkles. And no coffee in the room! You can get tea but bring your own coffee if you want a cup to wake up with. The stay was meant to be the opulent end to our honeymoon. Sadly it fell short in regards to the accomidations.

Nice suite. Good breakfast. Helpful staff. Pool facilities were disappointing - a reflection of the season winding down in mid September.

Excelente

The hotel is in a fantastic location, perfect for exploring the area. The staff were friendly and always willing to help. Everything was clean and well maintained, although the décor and facilities feel a little dated. Still, a comfortable stay overall with great service.