Wyndham Garden Anchorage Airport

First there was over an hour delay getting picked up at airport. Breakdown? Ran out of gas? One van services at least two properties? the property shows no pride of ownership. The walls had severe scrapes that needed repairs and repainted. When we arrived the pillow had a case that had a huge blood stain on it. The sheet also. They did come and change it when I asked but those should not be in circulation. The outside of the property had evidence of homeless all around. The second night we stayed there was a large group of people talking loudly in the hallway after 11pm. It may have been a group of many more than were registered for a room. All in all not a great experience and we would not recommend.

The first clue to a lack of quality was that the airport shuttle did not arrive as requested. A couple of phone calls to the staff did not resolve the issue but it appears the van ran out of gas and would not start. We took an Uber. The hotel did reimburse but it was very frustrating taking over an hour to go 2 miles from the airport, Nex was at the reception desk where an apparent computer malfunction had some guests getting keys to rooms already occupied or had not been cleaned. Kind of a long wait to get checked in. Carpet in the room was old. The rooms and common areas are outdated and tired looking. Weird odors in the hallway left a bad impression. Then getting the shuttle back to the airport seemed to be a surprise to the driver despite that we had reserved a time to depart with the desk. Driver complaining to us – the guests—that he was not told. Oh well. All in all, it was kind of a depressing place--but it was close to the airport for a long daytime layover so…we survived.

Smells musty and looks dirty No hot water for showing

Airport shuttle takes awhile once you call. Waited 40 min to get picked up. Room 213 has lukewarm water for the shower. Spoke to counter twice said they would notify maintenance. No change in water temperature. I believe shower valve is broke. Have a coffee maker but no coffee for the fancy Keurig. It is a great location.

Staff at front desk rarely smiled, was not happy to help. Pool was filled with hose water, very frigid family experience there! Had to keep my girls going to the warm shower to get their body temperature back up, (their lips would turn blue) Drug deals going on outside the front door. A catheter needle in an opened package was found behind the bed, im guessing it was used, the cap was on, but still!!! Continental Breakfast was not great, only good thing was the pancake maker. will never stay there again!