Name: Wingate by Wyndham Anchorage Downtown - Ship Creek
Address: 111 West Ship Creek Avenue, Downtown Anchorage, Anchorage, Alaska, United States of America, Anchorage, Alaska, US
Price range: $94–$168 per night
Rating: 7.88

What guests think

At Wingate by Wyndham Anchorage Downtown - Ship Creek, travellers praise the handy setting by Ship Creek and railroad plus friendly staff and shuttle help, but many note dated facilities, train noise, and inconsistent cleanliness and maintenance.

Rooms are often spacious but sparsely furnished with few chairs or tables and limited in-room amenities like coffee makers, with some reporting loud HVAC. Facilities feel limited, with an indoor pool that is frequently unheated or closed, a small gym with outages, and renovations disrupting common areas. Several guests flag the area and parking lot as rough, citing litter, broken vehicles, and a visible homeless presence. Expect a convenient but no-frills base, especially handy for train travel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited and in flux due to renovations: the indoor pool is often unheated or closed, the small gym has outages, and some common areas show wear; the free shuttle helps but waits are reported.

Related guest reviews

2

Kathryn

Jun 20, 2025

·

Stayed 1 night

There was no shuttle and we were left stranded at the airport for an hour and a half. Every time we called we were hung up on. When we got to the hotel we asked to be reimbursed for our uber answer absolutely not. Needless to say we will never stay at another one of your properties and plan to let everyone we can know about our experience. A little customer service goes a long way but we didn't even get an apology. Never again!

2

daniel

Aug 14, 2025

·

Stayed 1 night

No TV or pool for Two days. AC unit was so noisy we couldn't sleep do to lack of repair. We had to move rooms twice. Manager, R. M. was full of it and only offered reward points for the multipal problems we encountered. Clearly a lower cost equals a low rating experience.

2

Linda

May 4, 2025

·

Stayed 1 night

The construction going on was horrible all over. The exercise room was closed and the pool was not heated as advertised. It was ice cold. The breakfast area was horrible and the breakfast was not great. Rubbery eggs and the pancake machine was not even plugged in or batter made. Trash in the property.

8

Laura

Mar 1, 2025

·

Stayed 2 nights

Good location on Ship Creek. Close to the train station with free shuttle service to the train station and airport. Since it was winter, the shuttle was also more available to take us to restaurants and pickup locations for tours. During summer they are on more airport runs and a bit less available. Very handy! About the only downside was that the pancake maker in the breakfast room was out of order. The staff was extremely friendly and helpful! They made our stay great!

2

daniel

Aug 14, 2025

·

Stayed 2 nights

No TV or pool for Two days. AC unit was so noisy we couldn't sleep do to lack of repair. We had to move rooms twice. Manager, Ronald M. was full of BS and only offered reward points for the multipal problems we encountered. Clearly a lower cost equals a CRAPPY experience.

6

Sharon

Jul 26, 2025

·

Stayed 1 night

Waited for shuttle at airport for an hour.

2

Terry

Jul 3, 2025

·

Stayed 1 night

The hotel is tired and dated, the pool was green, and I mean green. Blew the breaker with just the tv/ac on.., the person that came to reset it apologized and said “the only thing that changes around here is the owners”. I know it’s not the hotels fault but the trains are relentless, the f’n horns go on for ever. Very handy location, but the hotel is just run down. For $300 a night I expect way more.

6

April

Sep 17, 2025

·

Stayed 2 nights

The check in process was slow. One of our two rooms had a clogged toilet upon arrival. When the front desk was contacted about it we were told "theres a plunger down here, come get it." Our other roomhad a very slow draining tub which caused the tub to he dirty and gross. Our keys were only validated for 1 day instead of the full stay we booked. Overall, not great customer service. The hotel is old, you can tell they have attempted to repaint, given the paint drips on the trim and painters tape left on items. The "gym" is a treadmill and weights. The elliptical was put of order. This hotel is quite close to the railroad depot so if you need tonstay somewhere close this will do.

2

Angela

Sep 3, 2025

·

Stayed 3 nights

The hotel and rooms were extremely dated, old and dirty. It did not feel clean. The pool was gross the water was grey and cloudy.

6

Crystal

Sep 22, 2025

·

Stayed 2 nights

I was surprised of the condition of the hotel based on the cost per night. It wasn’t cheap and I’ve stayed in nicer motels. The best part was the staff! I feel like they did the very best they could with what they have. This hotel is really close to the train station, however if you come in on the late train from Seward in pouring rain, they have a shuttle and the driver was amazing and positive. The shuttle is a 15 passenger van with plenty of space for a bazillion bags! There is an indoor pool but it isn’t heated if that matters to you. There is a continental breakfast but again, the staff did the best they could with what they have. You won’t starve but I’d get breakfast at the airport or somewhere downtown. They also did a great job setting up shuttles for everyone to the airport too. Safety wise, didn’t feel like the area wasn’t safe but you could see evidence that at some point some of the security latches were forcefully removed from the doors. Good for a short stay. It just could use a refresh to match the positive energy of the staff.

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Cleanliness

Cleanliness is a recurring issue, with multiple reports of dirty bathrooms and rooms, odors, stained carpets or linens, trash in common areas, and occasional pest sightings. A few guests did find rooms clean, but feedback trends negative.

Related guest reviews

2

Lynn

Aug 27, 2025

·

Stayed 2 nights

Do not stay at this hotel! We found hair in the tub; two lights were burned out and no one was available to change the bulbs. The ironing board cover was loose and had paint on it. There was paint on doors , and the bathroom door did not close properly. Two huge trash bags sat in the hall for two days. The air conditioner was two feet from my head where I had to sleep on the bed. I had to rig up a pillow to baffle the air flow. The elevator area was very dark and did not feel safe. I took pictures of all these things.

8

Lisa

Mar 17, 2025

·

Stayed 2 nights

The staff were nice. Breakfast was great! However, the bathtub was kind of gross. Mold and mildew. And there was a mouse in my room the morning I left!!! Yuck!

4

Rene

Oct 10, 2025

·

Stayed 2 nights

Overall old, dirty, and smelly. The staff was kind, but the building is in disrepair. There was dried urine on the back of the toilet seat and the duvet has some new, appeared unwashed stains. The breakfast was lackluster at best.

6

Bobby

Nov 27, 2025

·

Stayed 1 night

The room and the bath tub wasnt very clean. Tub walls needs new grout. Staff was nice. Had to slam entry door for it to lock. Over all it was ok.

8

tiffany

Aug 10, 2025

·

Stayed 1 night

The breakfast was good and staff attentive, but the room was lacking furniture and needed a good cleaning. Definitely stains on the walls and bathrooms needed repair

6

susan

Aug 25, 2025

·

Stayed 1 night

The rooms were like bunkers and not very clean. But the staff was great

4

Robert

Sep 15, 2025

·

Stayed 1 night

The staff was great but the room, not so much. toilet was unflushed, 1 tacky crooked vinyl chair, no in room coffee, phone didn't work to call the desk, A/C unit rattled all night as did the fridge. TV remote was sticky when I first touched it.....gross!! Breakfast was less than okJ. Overall just not a comfy/pleasant situation at all.

6

Frances

Jul 12, 2025

·

Stayed 1 night

Dirty bathroom and broken fixtures

2

Carrie

Aug 15, 2025

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Stayed 1 night

This hotel was unclean and not as advertised. Hotels.com has yet to make this right as we had to leave. Aside from everything looking unclean in lobby, elevators, hallways etc, there was a huge stain on the carpet in our room. Blood or ??? YUCK. Hotels.com has not yet backed our complaint and even though we left has still charged us! do not book through them.

6

Heather

Aug 23, 2025

·

Stayed 2 nights

This hotel is very dated and tired looking. The room had a pervasive musty smell and the bath tub drain stopper was broken. The breakfast room was out of basics like forks and plates. Would not recommend for the price.

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Rooms

Rooms are often spacious but sparsely furnished with few chairs or tables and limited in-room amenities like coffee makers; many describe dated decor and maintenance problems such as broken locks, noisy HVAC, or window latches.

Related guest reviews

8

David

Jul 13, 2025

·

Stayed 2 nights

Could not plug in bedside clock. Pancake maker didn't work. Only 1 chair.

6

Nathan

Apr 29, 2025

·

Stayed 1 night

Hotel is under remodeling. Our room had a bed and a tv, that’s about it. No couch or chairs or even a coffee machine.

8

Christine

Aug 19, 2025

·

Stayed 2 nights

Older hotel. Our room was recently renovated with new carpet and beds. They just needed to pay a little more attention to areas of over paint of missing areas when painting.

6

Michael

Jul 10, 2025

·

Stayed 7 nights

Scarce furniture. Only a bed, TV, no dresser,

6

David

Aug 2, 2025

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Stayed 1 night

Would have been better with an chair or two in the room. Window latch broken so couldn’t lock it. We were at ground level. Found a piece of PVC left in the room to use as a stop.

6

Curtis

Aug 27, 2025

·

Stayed 4 nights

Being right next to the railroad station the train horns were constant and frustrating. The bed was good. Pillows too small. There was only the bed and a metal chair in the room. The chair looked like it was part of an outside patio furniture set. WHAT? No couch/loveseat/padded seat of any kind. It would have been nice to be able to sit comfortably and watch TV instead of having to lay in the bed. The fire alarm went off during my stay and it was definitely working properly. VERY loud. Which is good. The staff never explained what caused it even when asked they responded with "I don't know". The property is old it appears that some upgrades are being made so its a mix of old and new. Breakfast was terrible but I was not expecting it to be anything other than what it was. I wouldn't recommend staying here if you are only looking for a hotel with breakfast.

6

Naomi

Aug 29, 2025

·

Stayed 3 nights

The location of this hotel is great (except for the train noise), but the hotel is showing its age. The door to our room wouldn't close all the way unless really you put your shoulder into it, and the air unit in the room was very loud every time it cycled on. The room didn't have soap when we arrived and we had to ask at the front desk. The room was clean but some of the common areas were not.

6

Darshan

Aug 11, 2025

·

Stayed 2 nights

The location is excellent, right next to the train station, but the surrounding downtown area feels rundown and somewhat unsafe, especially after dark. While the hotel serves its purpose for a basic overnight stay, the rooms are extremely simple. The ceilings are low, and the furnishings are minimal—a single chair in the corner rather than proper seating or functional furniture. The overall décor and amenities are very basic. On the plus side, a full breakfast is included, though it’s modest in variety.

6

Mose

Sep 21, 2025

·

Stayed 1 night

The TV didn't work properly. Room was dingy and looked very worn. I was concerned and glad that I only stayed one night. I thought that I had checked in to the wrong hotel because what I saw did not compare with the photos. The front desk clerk seemed to have a bit of an attitude.

8

Stephen

Jul 23, 2025

·

Stayed 1 night

The room was nice but there were no chairs. We borrowed a chair from thebreakfast area.

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Service

Service is mixed: many guests found staff friendly, accommodating, and shuttle drivers helpful, but others experienced slow or chaotic check-in, overbooking, housekeeping that must be requested and sometimes missed, and poor follow-through on issues.

Related guest reviews

10

Michael

Feb 8, 2025

·

Stayed 2 nights

Great front desk service

6

James

Sep 22, 2025

·

Stayed 1 night

We reserved a room with two queen beds but it wasn’t available when we checked in so we were given a king with a roll away! The front desk clerk did the best she could in a tough situation but if a room is reserved, it should be available or the reservation rejected.

2

Kathryn

Jun 20, 2025

·

Stayed 1 night

There was no shuttle and we were left stranded at the airport for an hour and a half. Every time we called we were hung up on. When we got to the hotel we asked to be reimbursed for our uber answer absolutely not. Needless to say we will never stay at another one of your properties and plan to let everyone we can know about our experience. A little customer service goes a long way but we didn't even get an apology. Never again!

10

Nubia

Sep 14, 2025

·

Stayed 1 night

Hotel was nice and comfortable. The service at the front desk was really good and they were really nice.

8

Kate

Sep 1, 2025

·

Stayed 1 night

Overall good,. Staff was a little confused at check in. But corrected all errors quickly

2

Dyani

Oct 10, 2024

·

Stayed 1 night

Was charged for my room day of arrival and then when I went to check in said they were overbooked. Was around midnight, very bad situation.

6

April

Sep 17, 2025

·

Stayed 2 nights

The check in process was slow. One of our two rooms had a clogged toilet upon arrival. When the front desk was contacted about it we were told "theres a plunger down here, come get it." Our other roomhad a very slow draining tub which caused the tub to he dirty and gross. Our keys were only validated for 1 day instead of the full stay we booked. Overall, not great customer service. The hotel is old, you can tell they have attempted to repaint, given the paint drips on the trim and painters tape left on items. The "gym" is a treadmill and weights. The elliptical was put of order. This hotel is quite close to the railroad depot so if you need tonstay somewhere close this will do.

6

Tammy

Aug 2, 2025

·

Stayed 1 night

The service was done well considering the understaffing. I had been frustrated not being able to communicate with the front desk before we checked in with some questions. When we arrived I understood why. The front desk was dealing with difficult customers with kindness and clarity. The line was out the door with people trying to check in. One person was at the desk trying to manage, her demeanor was pleasant and kind. A second person came to work during the time we were in line. She was friendly as well. The employees were great. The cleanliness was great. The state of the hotel was not good. Maybe I’m spoiled by the other Wyndham hotels I’ve stayed at, but I expected a Wyndham/Wingate to be kept in good condition. This property, the room, the bathroom, all in disrepair. There was a crack in the bathtub. The curtains didn’t cover all the light in a place the sun never goes down. The paint and walls, doors, windows… looked very rough.

6

Todd

Aug 9, 2025

·

Stayed 6 nights

We returned to this property only because ofcthe breskfast, but it was completely terribke. We stayed 6 nights and always had to ask for clean towels. We had zero housekeeping for our entire stay. We We won't stay here in the future.

2

Bryta

May 13, 2025

·

Stayed 1 night

I had booked and paid for my hotel room and received a confirmation. Yet when I landed in Anchorage and called for the hotel shuttle, I was informed that they had overbooked and they had no rooms. They offered me a room and a sister property which involves me waiting an additional hour for the shuttle on which I finally gave up and took a cab. When I arrived at the sister hotel, the front desk was completely flustered because their hotel room key card system was down and they were unable to issue working keys. Add info to injury. The website is still showing that they have rooms available..

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Location

Very convenient for the Alaska Railroad and Ship Creek trail, and walkable to downtown for some. However, frequent train horns, a hilly walk, and reports of litter, broken vehicles, and a visible homeless presence affect the immediate area.

Related guest reviews

6

Marsha

Aug 22, 2025

·

Stayed 3 nights

Staff was great, but very noisy with train station right there and overpass right beside the hotel.

6

Malcolm

May 29, 2025

·

Stayed 3 nights

A very modist budget hotel, convenient 15 minutes walk to Downtown Anchorage, right across from the train station. Rooms are clean, fresh carpet recently laid. Friendly staff.

10

Courtney

Aug 10, 2025

·

Stayed 3 nights

Lots of trash around the hotel.

8

Cinnamon

May 30, 2025

·

Stayed 3 nights

There was a lot of homeless in the parking lot and a handful of broke down cars. Understanding that it’s not their fault. Other than that it was wonderful. Thank you.

6

Russell

Aug 10, 2025

·

Stayed 1 night

Too many addicts and homeless in the area.

6

Darshan

Aug 11, 2025

·

Stayed 2 nights

The location is excellent, right next to the train station, but the surrounding downtown area feels rundown and somewhat unsafe, especially after dark. While the hotel serves its purpose for a basic overnight stay, the rooms are extremely simple. The ceilings are low, and the furnishings are minimal—a single chair in the corner rather than proper seating or functional furniture. The overall décor and amenities are very basic. On the plus side, a full breakfast is included, though it’s modest in variety.

8

Jonathan

Jun 3, 2025

·

Stayed 1 night

Very convenient to train station.

10

Sandra

Aug 30, 2025

·

Stayed 2 nights

Property is located in a scenic area beside stream teaming with fish. It was comfortable and clean and conveniently located near the train station. Would recommend for the traveller taking the train to Whittier.

10

daniel

Jul 21, 2025

·

Stayed 1 night

Great location

6

Crystal

Sep 22, 2025

·

Stayed 2 nights

I was surprised of the condition of the hotel based on the cost per night. It wasn’t cheap and I’ve stayed in nicer motels. The best part was the staff! I feel like they did the very best they could with what they have. This hotel is really close to the train station, however if you come in on the late train from Seward in pouring rain, they have a shuttle and the driver was amazing and positive. The shuttle is a 15 passenger van with plenty of space for a bazillion bags! There is an indoor pool but it isn’t heated if that matters to you. There is a continental breakfast but again, the staff did the best they could with what they have. You won’t starve but I’d get breakfast at the airport or somewhere downtown. They also did a great job setting up shuttles for everyone to the airport too. Safety wise, didn’t feel like the area wasn’t safe but you could see evidence that at some point some of the security latches were forcefully removed from the doors. Good for a short stay. It just could use a refresh to match the positive energy of the staff.

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Dining

Free breakfast is included but quality and delivery are inconsistent: some enjoyed it, while others found limited variety, frequent shortages, and a crowded dining room. Expect a simple offering rather than a full spread.

Related guest reviews

6

Walter

Jun 8, 2025

·

Stayed 1 night

The airport shuttle was quick and pleasant. And check- in was easy. BUT the hotel is right across the street from the train station and the horns whistle every half hour, all night. And, while the food st breakfast was satisfactory, they kept running out of coffee and hot water, and didn’t even have enough plastic spoons.

8

Rochelle

Sep 10, 2024

·

Stayed 4 nights

Location was convenient enough. Breakfast was pretty good.

8

Rangamani

Aug 5, 2025

·

Stayed 1 night

Breakfast was ok, ran out of bagels in the morning, bed was comfortable but was noisy from the trains passing by.

8

Judy

Aug 25, 2025

·

Stayed 3 nights

The 2 men that checked us in (one appeared to be the manager) were extremely customer oriented and helpful when there appeared to be a snafu with our reservation. The breakfast was good. Not sure why we had a fire alarm on the first night. It was never explained. It was a good location and easily walkable to downtown.

6

Jill

Jul 23, 2025

·

Stayed 2 nights

Our stay was fine. The condition of the rooms needs much attention but beds were comfy and clean. The hotel was quiet except for the many trains going by with horns blowing so is loud throughout the early morning and day but not at night. (Trains don't run at night) - location: good. You can walk into town but there is an incline so my older parents struggled a bit. - breakfast: a disaster! Great variety of choices IF you can get them. It was SO busy they ran out of food every morning. The breakfast space is SO small that most people had to stand around and try to eat. - recommendation: for a Wyndham hotel I expect a little more

4

Robert

Sep 15, 2025

·

Stayed 1 night

The staff was great but the room, not so much. toilet was unflushed, 1 tacky crooked vinyl chair, no in room coffee, phone didn't work to call the desk, A/C unit rattled all night as did the fridge. TV remote was sticky when I first touched it.....gross!! Breakfast was less than okJ. Overall just not a comfy/pleasant situation at all.

10

Vernon

Apr 18, 2025

·

Stayed 1 night

The breakfast was good to great, I liked a pizza place that delivers was on door key. Late chk in and hungry. Staff pleasant. New beds. Very clean.

6

Xingjiang

Aug 24, 2025

·

Stayed 2 nights

Generally, it is a hotel below average. The location is good. There is shuttle service and free breakfast. The breakfast is simple and was short supplied on the second day of our stay.

6

Lisa

Aug 7, 2025

·

Stayed 16 nights

The food was gret, Tammy, one of the people was excellent

6

Heather

Aug 23, 2025

·

Stayed 2 nights

This hotel is very dated and tired looking. The room had a pervasive musty smell and the bath tub drain stopper was broken. The breakfast room was out of basics like forks and plates. Would not recommend for the price.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$86
February	$91
March	$94
April	$89
May	$177
June	$293
July	$313
August	$314
September	$177
October	$95
November	$97
December	$91

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $168	15 $168	16 $151	17 $151	18 $151	19 $149
20 $125	21 $125	22 $126	23 $126	24 $126	25 $126	26 $126
27 $125	28 $126	29 $126	30 $126

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $111	3 $112
4 $98	5 $98	6 $98	7 $98	8 $98	9 $98	10 $98
11 $98	12 $98	13 $98	14 $96	15 $95	16 $95	17 $95
18 $95	19 $96	20 $95	21 $95	22 $95	23 $96	24 $94
25 $95	26 $95	27 $95	28 $95	29 $95	30 $95	31 $95

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed (Efficiency)

Room, 2 Queen Beds, Accessible (Bathtub with Grab Bars)

Room, 2 Queen Beds

Deluxe Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Wingate by Wyndham Anchorage Downtown - Ship Creek

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