Name: Residence Inn by Marriott Jacksonville Airport
Address: 1310 Airport Road, Jacksonville, Florida, United States of America, Jacksonville, Florida, US
Price range: $94–$174 per night
Rating: 8.1

What guests think

At Residence Inn by Marriott Jacksonville Airport, travelers highlight friendly staff, a convenient airport location, generally good breakfast, and roomy suites with kitchens that suit short stays and early flights, plus straightforward check in too.

Multiple reviews cite housekeeping and hygiene problems, including dirty floors and linens, mold around vents, pests, and leftover items in rooms, though others reported clean, quiet stays. The property feels older with worn or faulty fixtures and furniture, and the airport shuttle can be hit or miss on hours or responsiveness; free parking is available but can fill, and occasional courtyard events have caused late-night noise. A practical choice for quick overnights, but experiences vary; confirm room condition and shuttle timing before you arrive.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is available and sometimes efficient, but several guests experienced limited hours and difficulty reaching the hotel for pickup; free parking is offered, though spaces can run out at busy times.

Related guest reviews

6

karen

May 18, 2025

·

Stayed 1 night

We did not know that shuttle service ended at midnight. We missed out by 15 min. It took another hour before we got a taxi.

8

Helen

Dec 1, 2022

·

Stayed 19,326 nights

Staff were very friendly, Breakfast was excellent, room dated but comfortable. Not well cleaned at all and found dirty washcloths under sink counter, toilet not cleaned, and found receipts on floor from previous guests so not vacuumed properly. We had arranged a 12 noon checkout but when we came back to room at 11:45am our keys were no longer working, they had locked us out! Shuttle service was efficient. So all in all, some things were good and some terrible.

8

Barbara s

Sep 17, 2023

·

Stayed 1 night

Good hotel nice staff , unsafe intoxicated people in the parking lot. Beside that was great !

10

Tanya

Jan 10, 2024

·

Stayed 1 night

Ended up giving me a larger room then I asked for. Easy access. Awesome hot breakfast. Parking was full so we had to walk in the cold rain with our stuff but overall awesome.

8

Jeanine

Sep 7, 2023

·

Stayed 3 nights

Convenient to airport. Excellent breakfast options considering some hotels do not offer free breakfast and free parking. Hotel was quiet and nice size room with kitchen appliances for the price.

8

Marco

Oct 5, 2024

·

Stayed 1 night

Hotel near Airport with free Shuttle. Room is Big with Kitchen. Sofabed not really comfortable an in old Condition.

10

DARREN

Sep 25, 2024

·

Stayed 2 nights

Really liked thos hotel. Location was great,2 restaurants just rigjt outside the parking lot. Staff were fantastic and breakfast was good. Rooms need just a little TLC and tue pool needs the bottom cleaned but apart from that it was a really enjoyable stay. Im die back inbthe area next eeek and im staying there again. That says it all.

10

Susan A

Dec 7, 2023

·

Stayed 1 night

Friendly staff. Nice having fridge and microwave. Quiet facility.

6

Darren

Oct 1, 2024

·

Stayed 1 night

I stayed her twice in 5 days. 1st time was for 1 night, really enjoyed the place and the staff were really nice and friendly. I asked could I pay cash for my stay when I checked out? Gave them a CC to have on file for any charges etc but my car wouldn't be debited for the 2 night's stay. Went to check out and they had charged the whole stay to my card. Ok I wasnt happy but I had a flight to catch so I left and 3 days later i returned to stay 1 night and pick up my car which I had left in their parking lot. I emailed them to ask where the hotel shuttle would pick me up at the airport? I was told pole 6,just give them a call once I'm there. I find pole 6 and I called and called and called. 7 times I called and they didn't pick up once. I eventually gave up and got a cab that cost 30 bucks. Got into reception,asked was there a problem with there phone as I called 7 times. She said "no I'm on myself" .Your a RECEPTIONIST ?Anyway I won't return. Shame as I did like the place.Plenty of other airport hotels to choose from.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback on cleanliness is mixed, with repeated reports of unclean bathrooms and floors, stained or unwashed bedding, mold around vents, and occasional pests. Several guests, however, described their rooms and common areas as clean.

Related guest reviews

2

Ellen

Oct 27, 2024

·

Stayed 1 night

I arrive later in the evening for my reservation only to be given a room right next to the Courtyard where there was a party going on. I inquired when quiet time was and I was assured that the party would be done by 10:30. At 12:30 the party was still raging and people were banging up against the windows and yelling I'm carrying on so I called management three times who stated that they would end the party. By 2:00 a.m. finally the party was over and I asked management about obtaining a refund given the situation and also the fact that I was never offered another room. Management denied that the party was going on despite the fact that I have a video. In addition the room was very dirty and it looked like the floor had never been washed I wore my shoes the entire time I was in the room. No matter what you do do not stay at this location. It is dirty management doesn't care about the satisfaction of customers or how loud noisy and obnoxious guests to get. And they will lie about it and not offer Replacements refunds or credits given the fact that they are responsible for the status of this establishment. I have posted pictures and videos on a variety of travel websites and contacted Expedia about this as well.

8

Philippe

May 13, 2024

·

Stayed 1 night

Hotel is in old shape and needs a fresh up. Closet by the bathrooms had no doors. Bathrooms- shower area wasn’t pristine. Bottom of the door, door frame rusty, dirty caulking in shower. Inside of the dishwasher looked old. Room felt dusty. Breakfast was okay. Lots of carbs, fresh fruit do not exits anymore at Marriot. I will not be staying in this hotel during my next trip.

8

Bryan

May 27, 2025

·

Stayed 5 nights

Clean and quiet. Good breakfast bar

8

Helen

Dec 1, 2022

·

Stayed 19,326 nights

Staff were very friendly, Breakfast was excellent, room dated but comfortable. Not well cleaned at all and found dirty washcloths under sink counter, toilet not cleaned, and found receipts on floor from previous guests so not vacuumed properly. We had arranged a 12 noon checkout but when we came back to room at 11:45am our keys were no longer working, they had locked us out! Shuttle service was efficient. So all in all, some things were good and some terrible.

6

Lynne

Dec 30, 2023

·

Stayed 1 night

Place needs a remodel, toilet water ran, shower water ran, black mold on the ceiling from rusty vents, rust above bathroom door, bed wasn’t very comfortable, breakfast was just OK. Not good value for money.

2

Jennifer

Oct 15, 2025

·

Stayed 1 night

The vent on the a/c had not been changed since February.. it was disgusting and full of dirt and dust . There was mold around the vents and the furniture was broken . The electrical outlet near the sofa sparked when I plugged my phone charger in to it .

2

robin

May 22, 2023

·

Stayed 1 night

Need cleaning had dog food in hall way and litter.Room had fleas

6

Equille

Aug 5, 2023

·

Stayed 2 nights

Although the property appeared to be clean with a friendly staff. We had a live roach in the room. Would advise hotel to stay up on their pest control services.

4

Joel

Oct 9, 2024

·

Stayed 1 night

Room was not in great condition/not up to what I would expect from a Marriott hotel. The bathroom (shower area in particular) was not that clean and there was extensive water damage around the shower, with pieces of the ceiling damaged and wallpaper coming off the walls. Bathroom and kitchen sink had no hand soap. The sheets on the pullout bed were full of dirt, leaves, etc., and had obviously not been cleaned. Sheets on master bed were itchy and uncomfortable, which made sleeping difficult. The one positive was the staff was friendly, but there were too many negatives to consider ever staying here again.

2

Vijay

Apr 8, 2025

·

Stayed 1 night

We checked out after dirty and unsafe conditions after given 3 different rooms to switch too. 1st room had other peoples clothes room not completely cleaned evidently. 2nd room had poor air conditioning and could not be fixed. 3rd room given had terrible stains not sure what it was poor lighting could of been blood or other stains not sure. So we decided to check out. Staff wrote a refund and was accommodating since the rooms were not well cleaned. Staff was mostly nice. Maid service was oddly not equipped with needed towels and so forth for the rooms and were visible near front desk and hallway and main entrance to take carts in. Seemed very disorganized and the cleaning staff was there very late in the evening 5:30pm and after washing and folding towels. The hallways had small pieces of trash that could have been vacuumed since the staff was on the floor. There was trash in the wooded area as well next to the hotel when you look out the window of the room. Couch cushion was ripped in one of the rooms. Dishwasher had standing water in it. So I ran it to see if it would drain. Detergent was not in the room for the kitchenette and dishwasher.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and include kitchens, but many guests note dated decor and maintenance issues like faulty fixtures, uncomfortable sofa beds, and worn furnishings. Noise is typically minimal, though a few reported disturbance from a courtyard event.

Related guest reviews

2

Ellen

Oct 27, 2024

·

Stayed 1 night

I arrive later in the evening for my reservation only to be given a room right next to the Courtyard where there was a party going on. I inquired when quiet time was and I was assured that the party would be done by 10:30. At 12:30 the party was still raging and people were banging up against the windows and yelling I'm carrying on so I called management three times who stated that they would end the party. By 2:00 a.m. finally the party was over and I asked management about obtaining a refund given the situation and also the fact that I was never offered another room. Management denied that the party was going on despite the fact that I have a video. In addition the room was very dirty and it looked like the floor had never been washed I wore my shoes the entire time I was in the room. No matter what you do do not stay at this location. It is dirty management doesn't care about the satisfaction of customers or how loud noisy and obnoxious guests to get. And they will lie about it and not offer Replacements refunds or credits given the fact that they are responsible for the status of this establishment. I have posted pictures and videos on a variety of travel websites and contacted Expedia about this as well.

8

Philippe

May 13, 2024

·

Stayed 1 night

Hotel is in old shape and needs a fresh up. Closet by the bathrooms had no doors. Bathrooms- shower area wasn’t pristine. Bottom of the door, door frame rusty, dirty caulking in shower. Inside of the dishwasher looked old. Room felt dusty. Breakfast was okay. Lots of carbs, fresh fruit do not exits anymore at Marriot. I will not be staying in this hotel during my next trip.

6

Daniel

Mar 8, 2025

·

Stayed 14 nights

The staff was great. The rooms definitely need some TLC. We had issues with a toilet leak and had to be moved. Then in our replacement room our stove top only had one working burner, the handle operating the shower wouldn't stay put and went to hot rapidly. We were told that maintenance woukd address these issues, but that never happened while we were there. But after all that, because of the wonderful staff, and knowing that those we communicated with didn’t have the ability to correct these issues, I'd consider staying again.

6

Lynne

Dec 30, 2023

·

Stayed 1 night

Place needs a remodel, toilet water ran, shower water ran, black mold on the ceiling from rusty vents, rust above bathroom door, bed wasn’t very comfortable, breakfast was just OK. Not good value for money.

8

Pauli

Apr 6, 2024

·

Stayed 1 night

Older hotel. Did not have a USB port, which i needed. That was my only real complaint. Otherwise comfortable, clean, good bed and just fine.

10

Tanya

Jan 10, 2024

·

Stayed 1 night

Ended up giving me a larger room then I asked for. Easy access. Awesome hot breakfast. Parking was full so we had to walk in the cold rain with our stuff but overall awesome.

8

Jeanine

Sep 7, 2023

·

Stayed 3 nights

Convenient to airport. Excellent breakfast options considering some hotels do not offer free breakfast and free parking. Hotel was quiet and nice size room with kitchen appliances for the price.

8

Marco

Oct 5, 2024

·

Stayed 1 night

Hotel near Airport with free Shuttle. Room is Big with Kitchen. Sofabed not really comfortable an in old Condition.

10

Susan A

Dec 7, 2023

·

Stayed 1 night

Friendly staff. Nice having fridge and microwave. Quiet facility.

10

Mark

Jul 21, 2023

·

Stayed 1 night

Roomy and comfortable room.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly and helpful, particularly at check in and breakfast. Some guests reported issues with responsiveness or communication, including shuttle coordination, early key deactivation, and unresolved maintenance requests.

Related guest reviews

8

Karen

Mar 5, 2022

·

Stayed 2 nights

My room type was changed from a one-bedroom suite to a studio because they were sold out. The studio was comfortable but no adjustment in price was made for the downgrade. The front desk and breakfast buffet staff were fantastic.

6

Daniel

Mar 8, 2025

·

Stayed 14 nights

The staff was great. The rooms definitely need some TLC. We had issues with a toilet leak and had to be moved. Then in our replacement room our stove top only had one working burner, the handle operating the shower wouldn't stay put and went to hot rapidly. We were told that maintenance woukd address these issues, but that never happened while we were there. But after all that, because of the wonderful staff, and knowing that those we communicated with didn’t have the ability to correct these issues, I'd consider staying again.

10

Sherry

Jan 13, 2025

·

Stayed 1 night

Check in was very easy and attendant was very friendly and helpful! Enjoyed our stay!

6

karen

May 18, 2025

·

Stayed 1 night

We did not know that shuttle service ended at midnight. We missed out by 15 min. It took another hour before we got a taxi.

8

Helen

Dec 1, 2022

·

Stayed 19,326 nights

Staff were very friendly, Breakfast was excellent, room dated but comfortable. Not well cleaned at all and found dirty washcloths under sink counter, toilet not cleaned, and found receipts on floor from previous guests so not vacuumed properly. We had arranged a 12 noon checkout but when we came back to room at 11:45am our keys were no longer working, they had locked us out! Shuttle service was efficient. So all in all, some things were good and some terrible.

10

K

Jan 6, 2025

·

Stayed 1 night

Nice! Great checkin staff.

10

Donald

Jul 19, 2023

·

Stayed 2 nights

This establishment was very elegant, clean, spacious, quiet, affordable. The staff was also very helpful and efficient.

10

DARREN

Sep 25, 2024

·

Stayed 2 nights

Really liked thos hotel. Location was great,2 restaurants just rigjt outside the parking lot. Staff were fantastic and breakfast was good. Rooms need just a little TLC and tue pool needs the bottom cleaned but apart from that it was a really enjoyable stay. Im die back inbthe area next eeek and im staying there again. That says it all.

6

Darren

Oct 1, 2024

·

Stayed 1 night

I stayed her twice in 5 days. 1st time was for 1 night, really enjoyed the place and the staff were really nice and friendly. I asked could I pay cash for my stay when I checked out? Gave them a CC to have on file for any charges etc but my car wouldn't be debited for the 2 night's stay. Went to check out and they had charged the whole stay to my card. Ok I wasnt happy but I had a flight to catch so I left and 3 days later i returned to stay 1 night and pick up my car which I had left in their parking lot. I emailed them to ask where the hotel shuttle would pick me up at the airport? I was told pole 6,just give them a call once I'm there. I find pole 6 and I called and called and called. 7 times I called and they didn't pick up once. I eventually gave up and got a cab that cost 30 bucks. Got into reception,asked was there a problem with there phone as I called 7 times. She said "no I'm on myself" .Your a RECEPTIONIST ?Anyway I won't return. Shame as I did like the place.Plenty of other airport hotels to choose from.

10

kevin

Jul 9, 2023

·

Stayed 1 night

Excellent service. Comfy bed and clean room

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AI-generated summary based on recent guest reviews

Location

Convenient for Jacksonville International Airport, with restaurants nearby and generally easy access. Several reviews mention a quiet setting, though one noted concerns in the parking area.

Related guest reviews

8

Bryan

May 27, 2025

·

Stayed 5 nights

Clean and quiet. Good breakfast bar

8

Barbara s

Sep 17, 2023

·

Stayed 1 night

Good hotel nice staff , unsafe intoxicated people in the parking lot. Beside that was great !

10

Tanya

Jan 10, 2024

·

Stayed 1 night

Ended up giving me a larger room then I asked for. Easy access. Awesome hot breakfast. Parking was full so we had to walk in the cold rain with our stuff but overall awesome.

10

Stephen

Dec 5, 2022

·

Stayed 19,326 nights

Reasonably priced being so close to airport

10

Adrian

May 19, 2025

·

Stayed 1 night

Nice clean and quite

8

Jeanine

Sep 7, 2023

·

Stayed 3 nights

Convenient to airport. Excellent breakfast options considering some hotels do not offer free breakfast and free parking. Hotel was quiet and nice size room with kitchen appliances for the price.

10

Donald

Jul 19, 2023

·

Stayed 2 nights

This establishment was very elegant, clean, spacious, quiet, affordable. The staff was also very helpful and efficient.

8

Marco

Oct 5, 2024

·

Stayed 1 night

Hotel near Airport with free Shuttle. Room is Big with Kitchen. Sofabed not really comfortable an in old Condition.

10

DARREN

Sep 25, 2024

·

Stayed 2 nights

Really liked thos hotel. Location was great,2 restaurants just rigjt outside the parking lot. Staff were fantastic and breakfast was good. Rooms need just a little TLC and tue pool needs the bottom cleaned but apart from that it was a really enjoyable stay. Im die back inbthe area next eeek and im staying there again. That says it all.

10

Susan A

Dec 7, 2023

·

Stayed 1 night

Friendly staff. Nice having fridge and microwave. Quiet facility.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often described as good to excellent, with hot options. A few guests found it more basic or carb heavy.

Related guest reviews

8

Philippe

May 13, 2024

·

Stayed 1 night

Hotel is in old shape and needs a fresh up. Closet by the bathrooms had no doors. Bathrooms- shower area wasn’t pristine. Bottom of the door, door frame rusty, dirty caulking in shower. Inside of the dishwasher looked old. Room felt dusty. Breakfast was okay. Lots of carbs, fresh fruit do not exits anymore at Marriot. I will not be staying in this hotel during my next trip.

8

Karen

Mar 5, 2022

·

Stayed 2 nights

My room type was changed from a one-bedroom suite to a studio because they were sold out. The studio was comfortable but no adjustment in price was made for the downgrade. The front desk and breakfast buffet staff were fantastic.

8

Bryan

May 27, 2025

·

Stayed 5 nights

Clean and quiet. Good breakfast bar

8

Helen

Dec 1, 2022

·

Stayed 19,326 nights

Staff were very friendly, Breakfast was excellent, room dated but comfortable. Not well cleaned at all and found dirty washcloths under sink counter, toilet not cleaned, and found receipts on floor from previous guests so not vacuumed properly. We had arranged a 12 noon checkout but when we came back to room at 11:45am our keys were no longer working, they had locked us out! Shuttle service was efficient. So all in all, some things were good and some terrible.

6

Lynne

Dec 30, 2023

·

Stayed 1 night

Place needs a remodel, toilet water ran, shower water ran, black mold on the ceiling from rusty vents, rust above bathroom door, bed wasn’t very comfortable, breakfast was just OK. Not good value for money.

10

Tanya

Jan 10, 2024

·

Stayed 1 night

Ended up giving me a larger room then I asked for. Easy access. Awesome hot breakfast. Parking was full so we had to walk in the cold rain with our stuff but overall awesome.

8

Jeanine

Sep 7, 2023

·

Stayed 3 nights

Convenient to airport. Excellent breakfast options considering some hotels do not offer free breakfast and free parking. Hotel was quiet and nice size room with kitchen appliances for the price.

10

DARREN

Sep 25, 2024

·

Stayed 2 nights

Really liked thos hotel. Location was great,2 restaurants just rigjt outside the parking lot. Staff were fantastic and breakfast was good. Rooms need just a little TLC and tue pool needs the bottom cleaned but apart from that it was a really enjoyable stay. Im die back inbthe area next eeek and im staying there again. That says it all.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $159	17 $142	18 $174	19 $140
20 $124	21 $132	22 $145	23 $148	24 $132	25 $137	26 $135
27 $133	28 $119	29 $119	30 $134

Su	Mo	Tu	We	Th	Fr	Sa
				1 $94	2 $121	3 $108
4 $119	5 $110	6 $100	7 $117	8 $118	9 $124	10 $118
11 $110	12 $115	13 $107	14 $108	15 $107	16 $135	17 $129
18 $124	19 $107	20 $104	21 $107	22 $116	23 $135	24 $108
25 $103	26 $125	27 $107	28 $114	29 $115	30 $108	31 $130

Select dates to see prices and availability

About this property

Location

Room options

Suite, 2 Bedrooms, Fireplace

Suite, 2 Bedrooms, Fireplace (Mobility Hearing Accessible, Tub)

Studio, 1 King Bed with Sofa Bed

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Suite, 1 Bedroom (Mobility Hearing Accessible, Tub)

Suite, 1 Bedroom (Mobility Hearing Access, Roll-In Shower)

Suite, 1 Bedroom

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Jacksonville Airport

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Prices for upcoming dates