Name: Holiday Inn Express Hotel & Suites Bentonville by IHG
Address: 2205 South East Walton Boulevard, Bentonville, Arkansas, United States of America, Bentonville, Arkansas, US
Price range: $95–$219 per night
Rating: 8.27

What guests think

Across the reviews for Holiday Inn Express Hotel & Suites Bentonville by IHG, travelers frequently highlight clean, comfortable rooms, a convenient location near restaurants and shopping, friendly staff, and a well-regarded free breakfast with good variety and all-day coffee.

Multiple reviews also note ongoing renovations that relocate the lobby or breakfast area and can cause clutter or early noise. Several guests report inconsistent room maintenance and comfort, such as loud or faulty AC, poor mattresses, missing bathroom ventilation, odors, and other minor fixes. Service is often praised but can be unreliable, with occasional front-desk delays, billing or deposit confusion, and rare overbooking or cancellation issues. A practical choice for value-minded visitors comfortable with some ongoing improvements and uneven details.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing renovations affect common areas and layout, occasionally causing inconvenience or noise.

Related guest reviews

10

Rebecca

Apr 17, 2023

·

Stayed 2 nights

My only concern was that they did not have a pool. My grandchildren were devastated. The girl at the desk did give us suggestion to go to the nearby city complex. That was nice of her. Also, we left out dirty towels outside our door. I wish housekeeping would have replaced them by the door but they did give us some from the front desk. Otherwise we were very pleased with it.

2

David

Dec 25, 2023

·

Stayed 1 night

I'm a IHG Hotels & Resorts member. I've stayed at holiday-ins all over America. This was just okay. But still my least favorite of ALL of them. Front desk was nice whenever they were around for whatever I needed. But most of the time I could not find them. At 8AM Sunday morning December 24th Christmas-Eve. Construction crews started working on rooms upstairs. YUP! that's what i said! Construction crew working at 8am on Christmas-Eve MORNING while we were still sleeping. Called the front desk several times in no answer! So I called Holiday In Customer Service 1 877-619-4884 around 9:30AM. While I was expressing my concerns and complaints. How's keeping knocked on the door to ask if we were leaving anytime soon. YUP! She did. I let customer service know what was happening when it was happening. And she herself, could not believe it. I will still book their hotels. But this location was the worst EVER!

10

Christopher

Dec 11, 2023

·

Stayed 1 night

Room was clean, staff was nice, and breakfast was as expected. parking is easy.

6

Marilyn

Jan 15, 2025

·

Stayed 1 night

It does the job but lacks renovations and comfort. I guess for the price in this area, it is aligned with what I got. Service at the Check in was amazing, the man helped me . Gym is very basic and it was very warm in there and he helped by bringing a fan!

2

Rhonda

May 19, 2024

·

Stayed 1 night

Hotel is rennovating very dirty and smells very bad front desk person extremely rude

6

Karen

Jun 17, 2024

·

Stayed 2 nights

Renovation going on. Front desk in side entrance. Strange. Breakfast fine, but in a makeshift conference room. Room was very clean.

6

W.

Jul 15, 2024

·

Stayed 2 nights

The ventilation in the bathroom didn’t work well. Didn’t like the smell in the room when opening the door. Noice in the morning because there was some remodeling work in the building.

10

Robert Leon

Sep 7, 2024

·

Stayed 24 nights

Clean but the remodeling was sometimes inconvenient. The rooms was nice, plows good, beds comfortable, staff superb especially the maintenance staff that fixed a badly installed safety rail in the handicap suites I stayed in. They were badly and incorrectly installed by the remodeling compony. the landscaping was superior to any hotel I hve ever stayed in. Overall i would strongly recommend this hotel for short or long term stays

10

Tasha

Oct 21, 2024

·

Stayed 2 nights

It has been a while since I have stayed in a Holiday Inn but I will definitely stay again. Highlights-breakfast was one of the best “free” breakfasts i’ve had at a hotel as far as options and taste. We all know continental breakfasts are usually bland with few choices but this was top notch. Room was quiet. Tv was big for a hotel room. Air worked great. Dove products in bathroom which was a nice touch. The only thing I did not like is that there is no entrance from outside other than through the main doors BUT they are doing some work on the hotel. There are outside doors but no key entry on them so you are able to go out of them but unable to come back in. Would not keep me from staying here but wanted to include. The location is excellent as far as places to eat and things to do. Hotel was great, especially for price.

8

Lena

Jul 21, 2024

·

Stayed 1 night

Undergoing some renovations so the bottom floor lobby area is a little jumbled but the room floor is clean and tidy.

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Cleanliness

Many guests find the hotel and rooms clean and well kept. However, recurring complaints mention odors, mildew, bugs, and occasional housekeeping lapses.

Related guest reviews

10

Steven and Deana

Sep 6, 2025

·

Stayed 1 night

It was nice and clean. Check in was easy.

6

Kaitlyn

Mar 26, 2023

·

Stayed 2 nights

Overall it was fine. Good price point. Breakfast was hot. The bathroom smelled a little like mildew and the bathtub stopper wound work. We could only shower. I had to call the technical support hotline to get connected to the wifi.

10

John

Sep 14, 2025

·

Stayed 1 night

Hotel was clean, staff was super friendly, town was nice. Only downfall was dumped mattresses in the parking lot.

10

Julie

Sep 11, 2023

·

Stayed 2 nights

The Holiday Inn Express in Bentonville was very clean and well taken care of. The staff were all helpful and friendly. I will definitely stay here again.

2

Rhonda

May 19, 2024

·

Stayed 1 night

Hotel is rennovating very dirty and smells very bad front desk person extremely rude

6

Karen

Jun 17, 2024

·

Stayed 2 nights

Renovation going on. Front desk in side entrance. Strange. Breakfast fine, but in a makeshift conference room. Room was very clean.

10

Shane

Jun 30, 2025

·

Stayed 2 nights

Room was clean, staff was friendly and helpful.

4

Edward

Sep 16, 2023

·

Stayed 5 nights

I have stayed at this hotel many times and been very satisfied, but this trip was underwhelming. Arrived to find a dehumidifier in the room (apparent AC leak), dirty underwear in the draw, refrigerator turned off (food spoiled), drape missing -- and not replaced despite their promise.

10

Manuel

Apr 14, 2025

·

Stayed 2 nights

It was my first time visiting Arkansas and the hotel was amazing. 10/10 staff, room was clean and quiet.

6

Sandra

Jul 16, 2024

·

Stayed 2 nights

Bugs crawling on the ceiling above bed, mattress had a "sink hole", many outlets not working, light bulbs missing, etc. But the staff is excellent.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and often quiet, but quality is inconsistent. Reports include loud or malfunctioning AC, worn mattresses or furnishings, missing bathroom ventilation, and occasional Wi-Fi or amenity issues.

Related guest reviews

6

Kaitlyn

Mar 26, 2023

·

Stayed 2 nights

Overall it was fine. Good price point. Breakfast was hot. The bathroom smelled a little like mildew and the bathtub stopper wound work. We could only shower. I had to call the technical support hotline to get connected to the wifi.

10

Shylo

May 31, 2025

·

Stayed 1 night

The only reason for giving 4 starts instead of 5, is because the AC was very loud.

6

The

Apr 27, 2025

·

Stayed 2 nights

Everything thing was fine but I had a room with no ac. They said there was nothing they could do except bring me a fan.

6

Dallas

Oct 2, 2025

·

Stayed 1 night

Room was decent. Wallpaper coming off the wall. Housekeeping knocked on our door at 8am. They were mowing the grass shortly after so don’t stay here if you want to sleep in.

4

Edward

Sep 16, 2023

·

Stayed 5 nights

I have stayed at this hotel many times and been very satisfied, but this trip was underwhelming. Arrived to find a dehumidifier in the room (apparent AC leak), dirty underwear in the draw, refrigerator turned off (food spoiled), drape missing -- and not replaced despite their promise.

6

Michael

Jul 3, 2025

·

Stayed 1 night

The first floor ice machine was not working so we had to go clear up to the third floor to get ice. Also, the building was quite noisy. We could hear other guests. Also, there is no fan in the bathroom.

10

Mary E.

Nov 11, 2023

·

Stayed 1 night

Bed was nice, breakfast was good, AC unit made noise when fan was off. A constant tick, tick, tick in room 213. Only stopped if you turned the fan on all night

10

Melody S

Aug 29, 2025

·

Stayed 2 nights

Very nice, new looking facility. A nice free breakfast offered a lot of choices. It was well stocked. Coffee available all day and evening. Very quiet. Never heard any noise in the hallway or above us. Affordable price.

10

Tasha

Oct 21, 2024

·

Stayed 2 nights

It has been a while since I have stayed in a Holiday Inn but I will definitely stay again. Highlights-breakfast was one of the best “free” breakfasts i’ve had at a hotel as far as options and taste. We all know continental breakfasts are usually bland with few choices but this was top notch. Room was quiet. Tv was big for a hotel room. Air worked great. Dove products in bathroom which was a nice touch. The only thing I did not like is that there is no entrance from outside other than through the main doors BUT they are doing some work on the hotel. There are outside doors but no key entry on them so you are able to go out of them but unable to come back in. Would not keep me from staying here but wanted to include. The location is excellent as far as places to eat and things to do. Hotel was great, especially for price.

4

Chris

May 16, 2025

·

Stayed 2 nights

Building was old and I noticed mold on the wall right behind the check in counter upon arrival. Room was decent until I went to bed. I purchased a kind suit and the mattress was horrible. It had a literal hole the size of a human on the right side. The mattress was completely destroyed. Throughout the night I kept rolling into the hole. The mattress needs replaced. The hotel workers told us they were fully booked up so there would be no changing rooms. If you book here and get room 205, request another room.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful. Still, guests report inconsistent front-desk coverage and professionalism, occasional billing or deposit confusion, early housekeeping knocks, overbooking or cancellation calls, and a rare room assignment error.

Related guest reviews

2

David

Dec 25, 2023

·

Stayed 1 night

I'm a IHG Hotels & Resorts member. I've stayed at holiday-ins all over America. This was just okay. But still my least favorite of ALL of them. Front desk was nice whenever they were around for whatever I needed. But most of the time I could not find them. At 8AM Sunday morning December 24th Christmas-Eve. Construction crews started working on rooms upstairs. YUP! that's what i said! Construction crew working at 8am on Christmas-Eve MORNING while we were still sleeping. Called the front desk several times in no answer! So I called Holiday In Customer Service 1 877-619-4884 around 9:30AM. While I was expressing my concerns and complaints. How's keeping knocked on the door to ask if we were leaving anytime soon. YUP! She did. I let customer service know what was happening when it was happening. And she herself, could not believe it. I will still book their hotels. But this location was the worst EVER!

6

Kayleigh

Mar 6, 2025

·

Stayed 1 night

Nice stay, quiet and peaceful - great breakfast options. However upon checking in I had to wait 10 minutes for someone to even come to the front desk - not satisfied with that.

6

Melinda

May 30, 2023

·

Stayed 1 night

I liked the rooms were clean. I did not like that we were refused extra pillows for the pull out couch stating you have pillows in the room. I did not like we were refused a razor because the guy said he didn’t want to leave the desk tonight. I did not like how a bum with his crotch hanging out (literally genitalia just swinging) sat on the front bench by the doors and when you complain about it the night guy says “just don’t go outside” not that simple definitely not worth almost $300

2

Rhonda

May 19, 2024

·

Stayed 1 night

Hotel is rennovating very dirty and smells very bad front desk person extremely rude

2

Brian

Jan 24, 2025

·

Stayed 1 night

The hotel called me the day of my stay and told me they had no rooms. So I had to rebook at the last minute at another hotel for a lot more money.

10

Shane

Jun 30, 2025

·

Stayed 2 nights

Room was clean, staff was friendly and helpful.

6

clifton

Jan 26, 2023

·

Stayed 1 night

They checked me into a room, gave me key card, go the room on the 4th floor and i walk into a occupied room..

4

Cindy

Mar 5, 2024

·

Nothing like our first stay there. Won't go back. Desk lady was terrible.

10

JOYCE

Mar 20, 2025

·

Stayed 3 nights

At the front desk, check-in, Mary was the most welcoming person we met in Arkansas. She was friendly and informative. Thanks, Mary for making our stay such a great experience.

8

Youa

Jul 13, 2025

·

Stayed 1 night

Being charge for the room, when arriving more charge were needed. Confused on all these charges. I was charge $129.39, but upon checking in addition $25 charge without explaining why and for what.

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Location

Location is widely praised for easy access to restaurants, shopping, and area attractions. Many note it is convenient for getting around.

Related guest reviews

10

Elizabeth

Sep 11, 2025

·

Stayed 1 night

Location is great - the Dennys next door has great service and grear food

10

Elizabeth

Aug 16, 2025

·

Stayed 1 night

Location

8

Alejandro

Jun 25, 2024

·

Stayed 1 night

Great ubication.

8

Jennifer

Mar 29, 2025

·

Stayed 1 night

Very new , clean, great breakfast.

10

Robert

Dec 3, 2024

·

Stayed 5 nights

So many restaurants in walking distance from hotel. Close to great shopping center

10

Amanda

Aug 5, 2025

·

Stayed 1 night

Comfortable and clean- great location

10

Anna

Apr 24, 2023

·

Stayed 2 nights

This is a very nice hotel, and located close to lots of dining, shopping, and other things to do in Rogers/Bentonville. Everything was clean, breakfast was good, and our stay was very comfortable. Too bad we had to leave early for a family emergency. :( Thank you so much for a nice stay!

10

Jason

Dec 29, 2024

·

Stayed 2 nights

Nice place. Easy to get in and around town. Hotel was clean, staff friendly, and the breakfasts were decent.

10

Philip A.

Nov 16, 2024

·

Stayed 1 night

Excellent location.

10

Terry

Nov 26, 2023

·

Stayed 1 night

Location was great

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AI-generated summary based on recent guest reviews

Dining

Breakfast is consistently praised for variety and quality, with several calling it one of the better free options. During renovations, the setup may be relocated but remains satisfactory.

Related guest reviews

8

Ryan

Sep 26, 2023

·

Stayed 3 nights

Free breakfast until 9:30 with various options. Staff was helpful in resolving issues.

6

Karen

Jun 17, 2024

·

Stayed 2 nights

Renovation going on. Front desk in side entrance. Strange. Breakfast fine, but in a makeshift conference room. Room was very clean.

8

Cathy

May 4, 2025

·

Stayed 2 nights

Nice clean hotel for weekend stay. Good breakfast.

10

Jason

Dec 29, 2024

·

Stayed 2 nights

Nice place. Easy to get in and around town. Hotel was clean, staff friendly, and the breakfasts were decent.

10

Rachel

Jul 28, 2025

·

Stayed 2 nights

Excellent breakfast and appreciate that there was yogurt available that didn’t contain artificial sweeteners. Staff very helpful.

10

Steven M

Mar 24, 2024

·

Stayed 1 night

Lite breakfast was great!

8

Brian

Jul 13, 2025

·

Stayed 1 night

Nice place. Clean and comfortable. They had good breakfast

10

Melody S

Aug 29, 2025

·

Stayed 2 nights

Very nice, new looking facility. A nice free breakfast offered a lot of choices. It was well stocked. Coffee available all day and evening. Very quiet. Never heard any noise in the hallway or above us. Affordable price.

10

Tasha

Oct 21, 2024

·

Stayed 2 nights

It has been a while since I have stayed in a Holiday Inn but I will definitely stay again. Highlights-breakfast was one of the best “free” breakfasts i’ve had at a hotel as far as options and taste. We all know continental breakfasts are usually bland with few choices but this was top notch. Room was quiet. Tv was big for a hotel room. Air worked great. Dove products in bathroom which was a nice touch. The only thing I did not like is that there is no entrance from outside other than through the main doors BUT they are doing some work on the hotel. There are outside doors but no key entry on them so you are able to go out of them but unable to come back in. Would not keep me from staying here but wanted to include. The location is excellent as far as places to eat and things to do. Hotel was great, especially for price.

10

Robert

Aug 7, 2025

·

Stayed 1 night

Great breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	$112
February	$122
March	$144
April	$146
May	$149
June	$155
July	$108
August	$104
September	$138
October	$176
November	$122
December	$110

Su	Mo	Tu	We	Th	Fr	Sa
				1 $162	2 $184	3 $184
4 $98	5 $109	6 $140	7 $140	8 $109	9 $176	10 $176
11 $118	12 $149	13 $149	14 $169	15 $158	16 $158	17 $153
18 $96	19 $114	20 $158	21 $176	22 $122	23 $219	24 $158
25 $95	26 $140	27 $149	28 $149	29 $141	30 $127	31 $127

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $138	18 $187	19 $159
20 $101	21 $110	22 $127	23 $127	24 $127	25	26
27 $111	28 $109	29 $131	30 $145

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Twin Beds

Room, Multiple Beds

Room, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds (Comm, Mobility Tub)

Standard Room

Standard Room, 2 Queen Beds (Lower Floor)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Bentonville by IHG

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Prices for upcoming dates