SpringHill Suites by Marriott Bentonville

Needs remodeling.

Ok

Mixed stay over 4 nights. The hotel is hard to access if coming from the east. You have to either go past the hotel, make a u-turn and come in the main entrance, or sneak through the back of an abandoned Econolodge (or the back of a different property) to get in through the back. The breakfast was... disappointing, even for hotel breakfasts. For instance, the sausage was steamed, and therefore wet. One night, our toilet got clogged and the hotel had run out of plungers, so we were given a new room. The staff was helpful in making the switch, though. The pool had heated jets and was well stocked with towels. I probably wouldn't stay here again, but I don't think it was because of anything the hotel did wrong (other than a lackluster breakfast).

Room was clean. Breakfast was good. Staff was polite. Parking our car was a bit of a problem because you entered and exited in the same location, rather than driving around.

Common areas were not cleaned throughout the day. We got to breakfast each day 30 minutes before closing. There were no clean tables and the food bar was a mess. Sticky from syrup and waffles. Crumbs everywhere— even in food. Out of items. We never saw it clean during our three-night stay. In addition, our room was never cleaned, not even the trash was emptied. We did not know about this. The second day, we went down for clean towels and the staff said it'd be cleaned the next day. Nope. No one came. The bright side? Staff was friendly and kind. I will try to find a better place to stay as this is not Marriott quality. Or is it?