Is parking available at the property?

Free self-parking is available on-site for guests.

What are the check-in and check-out times?

Check-in time is at 15:00 and check-out time is at 11:00. Early or late check-in/check-out availability is not specified.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including features for public areas and rooms.

What is the location of the hotel in relation to key landmarks?

The hotel is located in downtown Flagstaff, approximately 0.4 km from Northern Arizona University and 1 km from High Country Conference Center, Riordon Mansion, and Mother Road Brewing Company.

What are the hotel's policies for guests staying with children?

Children are allowed at the property, but the minimum age for children to stay for free is not specified.

Budget Host Inn NAU/Downtown Flagstaff - Affordable Stay

What guests think

At West Inn NAU - Downtown Flagstaff, travellers describe a basic, budget stay with very friendly front-desk staff, consistently convenient access to downtown and eateries, and rooms that range from newly refreshed to very bare-bones.

Many guests mention clean, quiet rooms, easy parking by the door, and good value for a short stay. Recurring drawbacks include hard mattresses with noisy plastic covers, thin towels and limited toiletries, spotty Wi-Fi, and occasional maintenance or HVAC issues. Cleanliness and noise vary, with reports of dirt, bugs, or thin walls alongside plenty of clean, quiet stays. Expect a no-frills, budget stopover.

Facilities

Cleanliness

Rooms

Service

Location

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AI-generated summary based on recent guest reviews

Facilities

Parking is generally easy, though some note a small, pothole-ridden or unpaved lot; on-site amenities are minimal with several mentions of no ice or hair dryers.

Related guest reviews

10

Shawnae

Jun 28, 2025

·

Stayed 1 night

Mike was great. Super friendly and chatted with me about my trip for 10 minutes. Parking was great. Was able to walk straight into my room from the car which was great after a long 4 day trip with kids.

8

Ashley

Jun 16, 2024

·

Stayed 1 night

Booked last minute. Good place to stay for a quick turnaround. Not a lot of amenities (coffee maker, toiletries, ice) but was good for our stay. Also, only gave a 2 towels for a party of 3.

4

Jose

May 10, 2024

·

Stayed 1 night

Parking lot unpaved! Paid more than what my sons Expedia App showed on his app. May be the last time I use Expedia.

8

Larina

Apr 26, 2024

·

Stayed 1 night

Parking was horrible

4

Alma

Jun 5, 2023

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Stayed 2 nights

The only positive experience about this stay was check in. Attendant was nice and quick to do the check in process. The parking lot is FULL of potholes it’s so run down. One of the beds was broken and you couldn’t even sit on it without screeching so loud. The tv only went up in volume to 20 and it was NEEDED to block the neighbors. Heater didn’t work nor the refrigerator . The WiFi was a joke we never got any reception. Walls are so thin, first night bunch of guys on one side up to 3 in the morning drinking and talking . One had a big truck the other one a mustang and they kept coming and going raving the cars. Next night family on the other side kids SCREAMING up till 12-1 in the morning. By 5 am the parents kept going back and forth to the car setting up the alarm on their car which was right infront of our window. Kids SCREAMING and running then the parents screaming at them again in front of our window.

8

Jeffrey

Nov 10, 2025

·

Stayed 1 night

Plenty of parking. Spartan room but adequate. Quiet room

10

Betty

Aug 1, 2025

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Stayed 1 night

This was an awesome place to stop for the night or even stay a few days if you're doing something in the area. The only drawback is the parking lot is on the smaller side so those with larger vehicles will need a better experienced driver.

10

Terra

Jul 10, 2025

·

Stayed 2 nights

Great location with parking, great price, easy check in/out, friendly clerk.

8

Jamie leigh

Sep 28, 2023

·

Stayed 1 night

Good location , room clean and already remodeling new bed wood but don’t have hair dryer go to reception asking for hair dryer said no hairdryer use a lot electricity . Service not friendly, soap and shampoo conditioner, body lotion are so limited not enough so glad we have our own shampoo and soap ,

10

Courtney

Sep 7, 2024

·

Stayed 1 night

Good value for a budget stay on a road trip. Checkin was fast. Lots of parking. Safe neighborhood. Restaurants and coffee shops within a ten minute walk. Fridge and microwave were great. Lighting is a bit harsh but hey :) shower pressure awesome.

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Cleanliness

Cleanliness is mixed: many guests found rooms and bathrooms clean or recently refreshed, while others reported dirt, stains, bugs, sticky floors, or missed housekeeping.

Related guest reviews

4

Mara

May 14, 2025

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Stayed 1 night

I found the beds to be very uncomfortable, and when I lifted the mattresses, I discovered trash and dirt on the floor. There was also an unopened bottle of alcohol under one of the mattresses, which made me assume that the mattress covers had not been cleaned. If the housekeeping staff had done their job properly, they would have noticed both the unopened bottle and the debris under the beds. As a result, my daughter and I decided to take our blankets from the car and sleep on top of them, covering everything beneath. We managed to sleep for about five hours, but after that, we couldn't sleep anymore. Based on the cleanliness of the room and the uncomfortable mattresses, I would not choose to stay here again when visiting Flagstaff. On a positive note, the gentleman at the front office was very nice and friendly, providing us with a lot of information about the area. However, they definitely need to renovate the interiors of their rooms.

2

Daniela

Aug 26, 2023

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Stayed 1 night

The bed sheets were super dirty and one of the beds had urin on the bed sheets. The hotel management would not do anything about it and they would not refund my money as it was 30 minutes past the heck in. Disgusting

4

Elise

Nov 11, 2023

·

Stayed 2 nights

We paid for a queen bed and were given a room with a double instead. The room was quite dirty. The floors were sticky and hadn't been swept. We overheard the room next to us being cleaned, and the water was turned on for less than two minutes. We heard the linens changed, but the cleaners spent less than ten minutes in the room. Clearly, the walls are very thin.

8

stephen

Nov 14, 2025

·

Stayed 1 night

Staff was great. Room was clean and bed was very comfortable. Amenities included fridge and microwave.

10

Justin

Sep 22, 2025

·

Stayed 1 night

Super quiet, clean, and relaxing!

2

Joseph

Nov 2, 2025

·

Stayed 4 nights

Bugs everywhere very dirty in places that should be regularly maintained

2

Ricardo

Jan 3, 2025

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Stayed 1 night

Super dirty floors are sticky the table in the room was crazy sticky also... Random stands on the ceiling and on the bed. Also there was some blood stains in the bathroom.. the door to the bathroom was also had random stains on it

10

La Lina

Jul 28, 2025

·

Stayed 1 night

It was very peaceful, clean and quiet.

2

Matt

Oct 14, 2023

·

Stayed 1 night

Room smelled of cheap cleaning products that were trying to cover up or mask something. Bathrooms are in poor condition and dirty. Fridge was not working. One of the comforters had burn marks. Towels are small and smelly.

10

ASPEN

Jul 28, 2025

·

Stayed 1 night

The room was clean enough and was recently renovated. Everything in the room functioned as expected.

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Rooms

Rooms are simple and partly renovated, but recurring complaints cite very firm beds with noisy plastic mattress covers, thin pillows, occasional HVAC issues, harsh lighting, thin walls, and uneven Wi-Fi; positives include basic comforts and value.

Related guest reviews

6

Robert

Jun 12, 2023

·

Stayed 4 nights

Motel close to convention center, as I was attending event there. No heat in room, even tho there was a wall heater. Told that City had turned off GAS, even through I had HOT water. Rent to expensive with no heat. Given a second blanket, stayed warn sleeping , but getting dressed in COLD ROOM. Nice to be able to park car outside my door.

6

Nancy

Oct 5, 2025

·

Stayed 2 nights

For the most part, it was fine, very basic. What I did not like is the mattresses are covered with plastic so I felt like I was sleeping on a baby crib mattress, crinkling every time you move.

8

Julie

Aug 27, 2024

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Stayed 1 night

Clean room and bathroom. Great water pressure. The bed had a noisy plastic covering that crinkled.

2

June Israel

Aug 25, 2024

·

Stayed 1 night

Room was run down. Stench of roaches as you enter. Beds had plastic covers which made awful noises when you move. WIFI signal/internet access was practically non existent. This motel should be shut down by the city. It is an embarrassment.

6

Melanie J

May 18, 2024

·

Stayed 1 night

Service was great as well as the location and easy to find. Didn't really feel price matched what I paid for(overpriced for the outdated quality of everything). Walls were paper thin and the mattress had a crinkly moisture pee pad covering so moving around on the bed made a nice sound.

4

Oliver

Oct 12, 2025

·

Stayed 1 night

The lighting was glaring and awful. Three floodlights in the ceiling. The mattress was encased in a stiff plastic cover. The mattress was agreeably firm and would have been comfortable but for the cover. No glass of any type in the room. Two of the smallest pieces of soap I have ever seen and two similarly sized packets of shampoo made up the toiletries. Synthetic stone tile on the bathroom floor and shower walls appeared relatively new, although the grouting was not complete. The owner was very pleasant and steered me to an excellent restaurant downtown, Pato Thai Cuisine. I''m sure for something around the $100 mark, this room was $94, you can do better a be little closer to the downtown bar and restaurant district.

6

L

Mar 19, 2025

·

Stayed 1 night

The only issue was the flat pillows. It would be good to have either fluffier pillows or more pillows.

8

John

Jul 10, 2023

·

Stayed 1 night

For a 'less expensive' room, I wasn't expecting much. The place was very dated, however, it was apparent that some efforts had been made to update as best as could be. The room was somewhat 'spartan' with only a bed and a desk for furniture. However, I had what I needed, a comfortable bed, clean bathroom. It took the A/C a bit of time to cool down the room, but I slept comfortably and check out was convenient.

6

Kirk

May 19, 2024

·

Stayed 1 night

Walls are awful thin.

6

Kayla

Aug 17, 2025

·

Stayed 1 night

Beds were honestly too firm for my liking and the blankets far too thin. But really that was the only complaint I had. Everything else was not bad at all.

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Service

Service is frequently praised as friendly, helpful, and accommodating at check-in, though some guests reported rudeness, undisclosed fees, and slow or limited housekeeping during longer stays.

Related guest reviews

2

evan

Aug 7, 2025

·

Stayed 2 nights

The hotel is nasty, and the staff is rude. Do yourself a favor and go somewhere else.

10

Krista

Aug 4, 2025

·

Stayed 3 nights

Nice staff& management,quiet,clean hotel,we stay at this property frequently,no issues ever Very quiet,clean, excellent staff!! Thank you!!!

8

stephen

Nov 14, 2025

·

Stayed 1 night

Staff was great. Room was clean and bed was very comfortable. Amenities included fridge and microwave.

10

Melissa

Aug 4, 2025

·

Stayed 2 nights

I stay here on the weekends when I come up to work. It is the perfect place nothing really fancy it is clean and safe and the staff is amazing.

10

Sarah

Jul 28, 2025

·

Stayed 2 nights

The hotel property manager was very nice and made us feel welcomed upon arrival. I would totally stay again!

4

Gloria

Jul 9, 2025

·

Stayed 5 nights

Our stay was for a week, and we would have expected better attention to detail. Even with "Room Service requested," no room service was provided. Three days of the week, the neighbor was loud at 4:30 am even after letting the front desk know. I don't like leaving bad reviews, but this one could have done just a bit better for a customer staying a week.

10

Diana

Jun 30, 2025

·

Stayed 1 night

My Host was excellent. Work great with communication through customers. Overall experience was a 10/10.

6

Helsa

Mar 23, 2025

·

Stayed 1 night

They gave me a very hard time about my age I’m 19, and supposedly it was a 21 hotel and i wouldve been understanding IF it were to be true, the man had told me that it should’ve stated online and I should’ve READ more before purchasing. Rude. But when i looked at the policies online the only rules about age was. IF the customer was 18 OR under parents must call to let staff know. I am not 18.

10

Frank

Jun 9, 2025

·

Stayed 1 night

Piyush runs a tight ship. Easy friendly check-in, no issues, an excellent value for the price

10

Alysha

Sep 20, 2025

·

Stayed 1 night

The two gentlemen checking us in and one answering the phone were wonderful. Very informative, professional and polite. Great customer service. You certainly get what you pay for here, for what it is 5 stars. Clean, bare minimum of necessities and everything listed was provided. We had a wonderful one night family stay in a safe area. Thank you.

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Location

Location is convenient for downtown Flagstaff, Route 66 sights, Lowell Observatory, and eateries, with several guests feeling safe and able to walk to food and coffee.

Related guest reviews

8

Carolyn

Jul 8, 2024

·

Stayed 1 night

Now that I 've stayed 2 nights., the inn is conveinently located to both airport snd train station. I found out the hard way that.you should make arrangements with Uber or Lyft. Cabs are not plentiful. Inn manager tried to assist me with cab my first night from train station. He explained both he and his wife experienced the same difficulty when they first came to Flagstaff. Rather than lament what he had exoerienced, I wish he built better relations with supportive Transportation services. It was convenient. That's about all I can say. Bed much too firm a mattress and too difficult to climb into.

10

Doug

Sep 26, 2025

·

Stayed 3 nights

Nice place! This hotel was built in the heyday of Route 66. This place is restored and upgraded and still fits in as a comfy and legit Route 66 hotel. Nice folks up front. Close to a lot of places in Flagstaff.

8

Timothy

Jun 5, 2025

·

Stayed 1 night

It was close to a diner, some fast food restaurants, and a gas station.

8

Anita

Oct 6, 2024

·

Stayed 1 night

Clean basic room at low price in convenient location.

10

Maria

Nov 16, 2024

·

Stayed 1 night

Great location close to Lowell Observatory and downtown. Super easy parking in front of room; heater (it was a cold night!) worked very well; very friendly staff!

8

Maria D

Jun 12, 2023

·

Stayed 4 nights

It was close of the area that I need, the room was clean, the area is safe

8

James

Aug 25, 2024

·

Stayed 3 nights

The room was simple and clean. Exactly what we expected for the reasonable price. And right next door to the apartment complex we moved my son into. If you're open to a little walking, we walked to downtown Flag for breakfast and dinner.

10

Ray

Oct 8, 2024

·

Stayed 3 nights

I’m sure the motel in good location, several restaurants within walking distance.

10

Terra

Jul 10, 2025

·

Stayed 2 nights

Great location with parking, great price, easy check in/out, friendly clerk.

10

Courtney

Sep 7, 2024

·

Stayed 1 night

Good value for a budget stay on a road trip. Checkin was fast. Lots of parking. Safe neighborhood. Restaurants and coffee shops within a ten minute walk. Fridge and microwave were great. Lighting is a bit harsh but hey :) shower pressure awesome.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $61	5 $62	6 $62	7 $62	8 $73	9 $130	10 $204
11 $63	12 $62	13 $58	14 $59	15 $58	16 $97	17 $97
18 $74	19 $62	20 $63	21 $62	22 $63	23 $97	24 $97
25 $63	26 $63	27 $63	28 $63	29 $62	30 $90	31 $97

Su	Mo	Tu	We	Th	Fr	Sa
1 $62	2 $62	3 $62	4 $63	5 $62	6 $85	7 $86
8 $62	9 $62	10 $63	11 $63	12 $62	13 $86	14 $85
15 $63	16 $62	17 $62	18 $62	19 $68	20 $91	21 $91
22 $57	23 $62	24 $62	25 $63	26 $68	27 $98	28 $114
29 $68	30 $63

West Inn NAU - Downtown Flagstaff

Prices for West Inn NAU - Downtown Flagstaff

About this property

Location

Room options

Standard Room, 1 Queen Bed

Standard Room, 2 Queen Beds

Guest reviews of West Inn NAU - Downtown Flagstaff

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about West Inn NAU - Downtown Flagstaff

Prices for upcoming dates