Sonesta ES Suites Tempe

Close to restaurant and center of town. Have to call again to return my deposit. Front desk didn’t provide receipt of my stay…

Check in was quick and easy, front desk clerk was so nice and helpful. I loved our room so much, clean, comfortable beds and spacious. My only small complaint was the water in our room took awhile to get hot but I plan to stay here again on my next visit to town.

Free breakfast, room was decent. Had to call for maintenance because our shower would not drain the water - the maintenance team did come quickly and fix the issue. No room service - we were not told room service comes only every 5 days out you hand to request it the day before. Additionally I called in advance and was told I could use 2 different cards when I checked in 1 for the deposit and 1 for the balance and was told that was fine. Got to the hotel and then was told I had to use 1 card for everything up front and then they could split the fees after check out which made no sense to me. Hotel wasn’t bad if you’re looking for something basic with safe feel. If you’re looking for anything extravagant then this isn’t you’re go to. 6/10

Great property and location

Horrible experience. First they don't take Chime. I had to use a credit card when chime is like paying with cash. Then the room TV didn't work. The assistant manager Nancy was rude and unprofessional. As I'm reading a lot of the past reviews it seem that is a pattern, being rude and unprofessional to guest. Don't stop at my review read all of the reviews and they say the same thing when it comes to customer service. Is the most lousiest encounter you would want to avoid. My TV was not working and I just got there and was exhausted. I didn't want to move rooms I just wanted to sleep. The next day they try fixing it for 2 hours and nothing. I was trying to have a conversation with Nancy the assistant manager, and she was very argumentive when it should not have been. As if it was my fault the TV was not working?? At this point I just wanted to be compensated and she flat out sad no. As to tell me deal with it.. Never again and from what I read from past respond it seems as the owner doesn't care either from there respond to bad reviews.. STAY AWAY!! unless you want your Day ruined by incompetent workers.And your money swindled. Please take my advice. You'll thank me later..