Name: Holiday Inn Express Hotel & Suites Tucson Mall by IHG
Address: 620 East Wetmore Road, Limberlost, Tucson, Arizona, United States of America, Tucson, Pima County, US
Price range: $87–$384 per night
Rating: 8.28

What guests think

At Holiday Inn Express Hotel & Suites Tucson Mall by IHG, travelers highlight friendly staff, clean rooms, and a convenient location near shopping and dining, while noting dated finishes, recurring bathroom tile problems, and an occasionally slow elevator.

Cleanliness feedback ranges from spotless rooms to missed housekeeping and occasional pests. Breakfast is often enjoyed, though some mornings see limited selection, slow replenishment, or coffee machine outages. Expect a comfortable stay with visible wear and occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests mention the pool and hot tub, and several note ample parking for large vehicles. Recurring complaints include a very slow elevator and that there is no on-site restaurant or shuttle despite some listings.

Related guest reviews

8

Jerrold

Nov 30, 2025

·

Stayed 1 night

Plenty of parking for trucks, RVs and trailers. Friendly staff. Rooms plain but big, breakfast just okay.

10

Elizabeth

Oct 1, 2024

·

Stayed 2 nights

Perfect for a 2 night stay and visit to Saguaro National Park. Pool area was nice and shady in the afternoons and even had a hot tub. Delicious breakfast and lots of dinner options nearby.

10

Sheri

Jan 9, 2023

·

Stayed 19,358 nights

Nice. Exercise room was convenient and had good machines.

10

Angelica

Jul 11, 2025

·

Stayed 2 nights

I appreciated that your spa tub seems to be routinely cleaned. And your continental breakfast buffet is amazing. I really enjoyed the fact that you had Nestle hot chocolate mix available and the pancake making machine was cool. I just recently had neurosurgery so I unfortunately didn't go swimming but the pool looked clean, as did their jacuzzi. I plan to come back once I'm cleared to go swimming again. And having a microwave AND mini fridge was a nice touch.

2

Carl

Aug 22, 2023

·

Stayed 1 night

We were told by the hotel there was a shuttle and there is not. Plus I was supposed to be charged 137 and I was charged 167.

8

Lisa

Oct 6, 2025

·

Stayed 1 night

I was pleasantly surprised by this hotel to be honest. Often discounted rates and properties in the Tucson area can be really awful, neglected and somewhat sketchy. This hotel is very clean, the room spotless and the bed extremely comfortable and the front desk staff are all incredibly helpful and friendly. I would share that the hotel could definitely use some repair work and replacement of dated and worn out carpeting as well as fixtures and the elevator is a bit clunky. All in all we will certainly book with this property again in the future.

8

Aaron

Mar 30, 2023

·

Stayed 1 night

Expedia said restaurant on premises, not so. Some sketchy characters around property. Overall a decent place, but not what was expected.

10

Enrique

May 9, 2025

·

Stayed 1 night

Elevator need work super super super super slow

8

Roberta

Oct 13, 2025

·

Stayed 4 nights

Summary said there was a restaurant at the hotel. There was not a restaurant.

8

Claudia

Oct 7, 2023

·

Stayed 1 night

Lovely lobby - friendly and welcoming check in experience - room was very clean - bed was very comfortable - loved the in-room Keurig coffee maker, mini fridge and microwave! - room decor dated and no bedside power strips so had to unplug clock to charge cell phone if I wanted it beside me - which I did - a minor inconvenience. I would recommend an elevator inspection - it did not inspire confidence - after 1 trip only up to our room we then only used the stairs (very clean and well-lit stairwell) - the hotel is conveniently located to the Tucson Mall and many restaurants and stores - but it is such a bleak and charmless area. So - nice, CLEAN, welcoming hotel - in an utterly grim though seemingly safe area of Tucson. We left very early so didn't have breakfast at the hotel - but the breakfast area looked quite nice. The incredibly lovely La Encantada outdoor mall was only about a 12 minute drive away. The view from our room was of some sort of small cattle operation - the cows had ample room and shade in their pens and appeared to be in good spirits.

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Cleanliness

Feedback on cleanliness is mixed: many find rooms clean and fresh, but multiple reviews report issues such as dirty or stained carpets, mold or odors in bathrooms, and occasional pests. Housekeeping consistency varies, with missed items or leftover debris reported by some guests.

Related guest reviews

8

James

Nov 28, 2025

·

Stayed 1 night

Hotel is a little dated and had a loose tile in the bathroom in an inconvenient spot. Otherwise it was clean and comfortable.

4

michael

Feb 27, 2023

·

Stayed 3 nights

Bathroom smelled of mold/urine. Hallway carpet filthy and stained. Something sticky spilled in the elevator before our arrival that was finally cleaned up two days after we checked in.

2

PASQUALE

May 2, 2023

·

Stayed 3 nights

The rooms were dirty roaches on the walls my wife got a bunch of bites all over her arms and legs from some type of bug

4

Leeanne

May 22, 2025

·

Stayed 1 night

The staff is friendly, and very welcoming. However, this hotel property needs a better cleaning staff and a maintenance crew. I have stayed at many Holiday Inn's/Express' but never one that so poorly taken care of.

8

JESUS

Jul 4, 2023

·

Stayed 3 nights

The property is definitely showing its age and needs refreshing and updating: missing grout in the bathroom tile baseboard, old faucets, worn carpeting in the hallway and the room. I killed two bugsl, one on the nightstand.

10

Eduardo

Aug 19, 2024

·

Stayed 1 night

Room smelled and looked very clean, quiet and relax place to stay, definitely returning on next time

6

JULIO

Dec 5, 2023

·

Stayed 2 nights

the bathroom needs maintenance asap.. but the worse was when i was going to make a coffee in my room (233) when i started to fill the coffee pot with water, a small cockroach came out the coffe pot. obviously i didnt make the coffe and i told to the housekeeping lady. The feeling of the hotel after that incident is very unpleasant.

6

Craig

Jul 1, 2023

·

Stayed 1 night

Bathroom had mold and needed some attention. Breakfast was quite good. Rest of the property seemed clean and well kept.

10

Whitney

Nov 28, 2025

·

Stayed 1 night

Clean room, comfy bed and great staff! Thank you 😊

6

Mike

Nov 24, 2025

·

Stayed 1 night

Room was ok. We found socks on the floor next to the bed between bed and partial wall. Breakfast was good, limited seating though.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds, but the property feels dated and recurring maintenance issues are noted, especially cracked or loose bathroom tiles and worn furnishings. Some guests experienced noisy A/C or nearby equipment, and occasional in-room equipment problems like nonworking fridges or broken fixtures.

Related guest reviews

8

Jerrold

Nov 30, 2025

·

Stayed 1 night

Plenty of parking for trucks, RVs and trailers. Friendly staff. Rooms plain but big, breakfast just okay.

6

Kimberly

May 26, 2024

·

Stayed 2 nights

The stay was good. I would like to see the rooms be updated and kept in better condition. Some tiles in the bathroom were cracked. The carpet looked stained and old. The bathtub seemed to need updating. Breakfast was good. The pool and hot tub were nice.

8

James

Nov 28, 2025

·

Stayed 1 night

Hotel is a little dated and had a loose tile in the bathroom in an inconvenient spot. Otherwise it was clean and comfortable.

10

Marchal

Mar 14, 2023

·

Stayed 1 night

The room was very spacious and comfortable. Minor problem no stopper for the bathroom sink

6

Jasmine

Mar 30, 2025

·

Stayed 1 night

The staff was fantastic, the floor I was on smelled strongly of smoke. The room was okay, a bit dated and some damage to the floor/walls/furniture. Because of the staff, I wouldn't mind staying here again. For longer stays, though (was only here one night), I may look elsewhere.

10

William

Sep 2, 2024

·

Stayed 5 nights

Pleasant staff, decent continental breakfast, easy access, good parking, plenty of dining options within walking distance. Nearby shopping. Didn't get refill of in room regular coffee or bath mat one day, but not a huge issue. Air conditioner on the noisy side. Smoke smell coming in my room from.an adjoining room.

6

April

Jan 24, 2023

·

Stayed 1 night

The hotel lobby seemed great, but our room was quite awful and outdated. The bathroom sink looked as though the porcelain had been patched many times. The bathtub was rusty and looked as though the porcelain had been repainted many times. One of the beds in our room was actually broken on one corner, so it would fall if someone sat on that side. We will never go back to this location again. We are usually extremely happy with our Holiday Inn Express stays, but this one...was really that bad.

6

Esther

Jun 12, 2025

·

Stayed 1 night

This is nice hotel. I was disappointed as my fridge did not work, which I did not realise until the following morning when my waters were warm. My room was next to a maintenance/laundry room, which woke me up at 5 am with loud mechanical sounds.

8

Martin

Aug 12, 2025

·

Stayed 2 nights

Friendly staff and clean rooms. The A/C unit was very noisy though.

8

Marc

Jun 13, 2023

·

Stayed 3 nights

Nice place but tile in bathroom was all loose and moved around.

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Service

Service is often praised as friendly and accommodating, with quick check-ins and helpful front-desk support highlighted. However, lapses occur, including understaffed or unattended front desk periods and occasional unprofessional interactions.

Related guest reviews

10

Joe

Jul 30, 2023

·

Stayed 1 night

Excellent customer service.

10

Sean

Oct 19, 2025

·

Stayed 1 night

Great staff during check in.

10

Luke

Nov 30, 2025

·

Stayed 1 night

DANIEL. This dude is amazing. A true diamond in the rough. Not only did we run into multiple things where we needed help and he was able to remedy it all, he was kind, helpful, and sincere about everything. In a world losing good customer service, it was truly refreshing. Thanks again Daniel, made our whole trip down that much better!

10

David

Oct 13, 2025

·

Stayed 2 nights

The people serving us were very friendly and helpful with our wishes, like allowing us to check out an hour later than normal so we didn't have to sit at the airport. The breakfasts were good and our room was cleaned while we were out shopping. Very pleased with our stay.

4

Michelle

Oct 1, 2023

·

Stayed 2 nights

At check in there was only one very nice young man, all on his own, and very young. At one point there were 6 of us waiting to check in at 10:30 at night. A security guard kept interrupting the desk person which made matters worse. Oh and our room’s bathroom had black mold in it. 248

10

Marc

Nov 30, 2025

·

Stayed 2 nights

Great stay. Front desk always helpful.

10

Phillip

Apr 3, 2025

·

Stayed 1 night

Arrived earlier than expected and they did what they could do to accommodate the early arrival. I was expecting to have to wait but was pleasantly surprised.

8

Mike

May 6, 2025

·

Stayed 1 night

Front desk was unmanned. No hotel personnel behind the counter. Waited for maybe 15 min. for a clerk to arrive. All other hotel staff very friendly, pleasant and professional.

2

Parikh

Feb 10, 2025

·

Stayed 8 nights

I had an unpleasant stay here. I had an issue with my payment and the staff was very inconvenient and really impolite to me. The problem still isn't resolved and I wouldn't recommend staying here after the incident that happened with me.

10

Kayla

Oct 19, 2025

·

Stayed 1 night

Great experience and staff was very friendly

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Location

Location is convenient for shopping and dining near Tucson Mall, with several restaurants and stores within walking distance and easy access to local events. A few guests found the surrounding area bleak or less comfortable at night, and occasional outdoor farm odors were noted.

Related guest reviews

10

Karina

Apr 28, 2025

·

Stayed 1 night

Attended event at Rillito Park. Took us about 15 minutes to walk back! Not bad. Would definitely stay there again.

10

Eduardo

Aug 16, 2025

·

Stayed 1 night

Near a lot of places to go and shop, pool gets shadow real quick during the day which is good cause the intensive sun

10

Terry

May 20, 2025

·

Stayed 7 nights

I was in town for a university graduation and this is the first time I have stayed at this location. I was rather impressed with a convenient and location to get around easily. The hotel was nice and the breakfast was good. I would definitely stay here again.

10

Michelle

Jun 11, 2023

·

Stayed 1 night

Everything was close food, shopping and activities.

10

Terri

Jul 3, 2025

·

Stayed 1 night

Great area, walking distance to restaurants, Walmart, Starbucks. Great location 👍

10

Jennifer Thomas

Jan 10, 2025

·

Stayed 3 nights

We absolutely loved staying here and will stay here again in the future. I rated the area around the property 3 stars because there was a farm nearby. We only smelled the farm when we were outdoors but other than that, it didnt bother us. Just want to let others know.

10

Anthony

Mar 31, 2025

·

Stayed 2 nights

Great location. Staff treats you right

10

Tracy

May 15, 2025

·

Stayed 1 night

I like that the property was close to my location i wasbworking at. The property was clean and quiet. I would definitely stay here again in the future.

8

AMELIA

Jul 19, 2023

·

Stayed 5 nights

we liked the location

8

Claudia

Oct 7, 2023

·

Stayed 1 night

Lovely lobby - friendly and welcoming check in experience - room was very clean - bed was very comfortable - loved the in-room Keurig coffee maker, mini fridge and microwave! - room decor dated and no bedside power strips so had to unplug clock to charge cell phone if I wanted it beside me - which I did - a minor inconvenience. I would recommend an elevator inspection - it did not inspire confidence - after 1 trip only up to our room we then only used the stairs (very clean and well-lit stairwell) - the hotel is conveniently located to the Tucson Mall and many restaurants and stores - but it is such a bleak and charmless area. So - nice, CLEAN, welcoming hotel - in an utterly grim though seemingly safe area of Tucson. We left very early so didn't have breakfast at the hotel - but the breakfast area looked quite nice. The incredibly lovely La Encantada outdoor mall was only about a 12 minute drive away. The view from our room was of some sort of small cattle operation - the cows had ample room and shade in their pens and appeared to be in good spirits.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently described as good with hot options like eggs, sausage, and cinnamon rolls. That said, several reviews cite inconsistent replenishment, limited selection at times, coffee machine outages, and tight seating during busy periods.

Related guest reviews

10

Elizabeth

Oct 1, 2024

·

Stayed 2 nights

Perfect for a 2 night stay and visit to Saguaro National Park. Pool area was nice and shady in the afternoons and even had a hot tub. Delicious breakfast and lots of dinner options nearby.

8

Shannan

Aug 11, 2025

·

Stayed 2 nights

The room and facility was nice and clean. Bed very comfy and dove soap/shampoo product. The breakfast was great 1st morning but 2nd morning girl was horrible keeping food stocked for guests. Some food ran out by 8:30am.

10

Paul

Nov 10, 2025

·

Stayed 4 nights

Good staff, good breakfast

6

Jose

Jan 17, 2023

·

Stayed 19,373 nights

Staff at the front desk seemed annoyed and dissatisfied with their job; not friendly at all. Breakfast was bad; no coffee or tea - they told us that the coffee machine broke. We stayed there for three nights, and they couldn’t do anything about it. No pancakes or waffles….

8

Humberto

Jan 8, 2025

·

Stayed 2 nights

Service was good, but during check in, and also during breakfast time, staff was overloaded with work. Check in took around 30 minutos due to system reset. Breakfast frequently run out of supplies such as beacon, eggs. Also the pancakes machine was out of order.

8

Thierry

Feb 25, 2025

·

Stayed 5 nights

Very clean and welcoming. Breakfast is minimal and for a longer stay not interesting. Always dry scramble eggs and a few bananas!

8

Christopher

Jan 17, 2023

·

Stayed 19,373 nights

We had a suite with two queen beds that was roomy and comfortable. The bathroom was on the small side, but we appreciated the fridge, microwave and sink area. Beds were comfortable and the area was quiet. We stayed 3 nights and each morning there was no coffee/hot water at the breakfast buffet (decent). A Keurig was provided, but we really missed the freshly brewed coffee!

10

Benjamin

Jan 4, 2025

·

Stayed 2 nights

I stayed at 4 hotels while traveling around AZ and this was the best value for the price. The room was comfortable with excellent beds. The bathroom made sense and had a drying line for swimsuits. The breakfast had good eggs and sausage and fresh cinnamon rolls in addition to the usual pancake machine and continental breakfast items. Every table also had hot sauce, a nice touch. It is not right next to the highway, but it is next to virtually every major type of restaurant you might enjoy. The only con I noticed were no place to clean sticky hands in the breakfast area at all.

10

Neal

Oct 19, 2025

·

Stayed 1 night

Nice hotel and convenient location for the event we attended. Nice food selection for breakfast. Coffee brewed each cup while you waited.

8

Dylan

Dec 1, 2025

·

Stayed 2 nights

Limited food for kids to eat not stocked at breakfast went to eat somewhere else

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AI-generated summary based on recent guest reviews

Month	Average price
January	$131
February	$171
March	$141
April	$108
May	$103
June	$87
July	$92
August	$93
September	$98
October	$120
November	$116
December	$111

Su	Mo	Tu	We	Th	Fr	Sa
				1 $107	2 $228	3 $384
4 $87	5 $97	6 $99	7 $113	8 $124	9 $122	10 $117
11 $91	12 $100	13 $113	14 $103	15 $106	16 $116	17 $127
18 $153	19 $105	20 $111	21 $113	22 $210	23 $256	24 $244
25 $106	26 $93	27 $106	28 $100	29 $105	30 $98	31 $94

Holiday Inn Express Hotel & Suites Tucson Mall by IHG

Prices for Holiday Inn Express Hotel & Suites Tucson Mall by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Suite, 1 Bedroom, Accessible (Communications, Mobility, Accessible Tub)

Suite, 1 Bedroom, Accessible (Communications)

Standard Room

Standard Room, 1 King

Standard Room, 1 King Bed, Accessible (Communications, Accessible Tub)

Suite, 1 Bedroom, Jetted Tub

Suite, 1 Bedroom

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Guest reviews of Holiday Inn Express Hotel & Suites Tucson Mall by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Hotel & Suites Tucson Mall by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $117	19 $117
20 $96	21 $100	22 $112	23 $106	24 $106	25 $99	26 $101
27 $91	28 $91	29 $96	30 $99