Name: Quality Inn Downey
Address: 9438 Firestone Boulevard, Downey, California, United States of America, Downey, California, US
Price range: $81–$144 per night
Rating: 7.78

What guests think

At Quality Inn Downey, guests report a mix of experiences, with friendly front-desk staff and some comfortable, clean stays contrasted by frequent complaints about dated rooms, maintenance problems, noise from other guests, and inconsistent cleanliness and housekeeping standards.

Location is convenient for dining and freeway access, though several reviews mention safety concerns and a small parking lot. Facilities like the pool and hot tubs draw recurring complaints about being locked or not working. Breakfast feedback is mixed, from basic to disappointing. Expect an affordable stay with variable quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests report issues with the pool and hot tubs—often locked, not turned on, or not working—and some were disappointed after booking for these features. Parking is described as small with limited spaces.

Related guest reviews

8

Ivan

Mar 31, 2024

·

Stayed 1 night

They could use better parking

4

Danny

Nov 3, 2024

·

Stayed 1 night

Area is okay because there’s restaurants across the street. Large number of homeless people in the area. Parking lot was very small with very limited parking spots too. There was a homeless man sleeping outside in the hall 2 doors down and was not removed by management/security because he was still there in the morning. The man had also soiled himself multiple times because the whole are smelled like intense urine. Price was good but I definitely will pay more next time to stay at a different hotel.

4

Richard

Mar 25, 2023

·

Stayed 1 night

But room number 216 with a jacuzzi. Obviously it's more expensive. But the jacuzzi itself did not work. Very disappointing. I saw the reviews on Google afterwards, and apparently the jacuzzi has not been working for a while. I just wish the owners would tell their guest before checking in.

8

Darrick

May 5, 2023

·

Stayed 1 night

The rooms were nice, but the outside could use a make-over. The outdoor Jacuzzi was fenced off in the parking lot?

4

Sameerah

Apr 21, 2024

·

Stayed 1 night

The sheets had holes in them and there were no extra towels. The jacuzzi tub in the room was also a little broken. I would probably not go back to this Quality Inn. 😞

10

Desiree

Jan 2, 2025

·

Stayed 1 night

Great staff, I had a minor issue with the whirlpool tub and it was resolved immediately. Pretty and very clean room.

8

Federico

May 7, 2025

·

Stayed 2 nights

The only bad thing is that the jacuzzi is not on unless requested, and that information was not provided when I called the hotel to check if it was a working jacuzzi. The men that work the front desk are friendly but the female worker in the evening is rude

10

Cynthia

Jun 23, 2024

·

Stayed 1 night

Nice place to stay, to bad we couldn't use the Jacuzzi.

8

LaTonya

Oct 28, 2024

·

Stayed 2 nights

The jacuzzi tub was great.

2

Tanya

Apr 28, 2025

·

Stayed 4 nights

I stayed for three nights and was excited about the pool and hot tub. However, I was deeply disappointed. The pool and hot tub were significantly smaller than the one I have in my backyard for my dogs. To make matters worse, they were always locked with high fencing in the corner of the parking lot. The room was also smaller than expected. Everything was old, rusted, and dirty. When I arrived for my late check-in, there was no one at the front desk. The smell of marijuana was pervasive throughout the hotel, and I heard women running up and down the hallways laughing, some of whom were crying. The lock on my door was a joke. It was held up with a folded cardboard and a screw. I have pictures of the lock, but I’m not sure how to add them to this message. This hotel is not appropriate for families or anyone traveling alone. I wouldn’t leave my dog alone here. In these types of places, complaining won’t help; it only makes you look like a troublemaker. I’m so glad I brought my own locks for the doors and self-defense items. Otherwise, I would have slept in my car. Oh almost forgot the continental free breakfast. You are better off door dashing. The juice dispenser never worked. The milk for cereal was gross. I only took the yogurt waffle and a fruit during my stay.

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Cleanliness

Cleanliness feedback is highly mixed, with recurring reports of dirty carpets, stained linens, odors, and occasional pests or mold, while others found rooms clean. Housekeeping consistency is a common concern.

Related guest reviews

8

yesenia

Jun 2, 2025

·

Stayed 1 night

Room very clean. Bed was comfy. Customer service was outstanding.

10

Jazmin

Nov 10, 2025

·

Stayed 1 night

As soon as I walked into the office, the receptionist was helpful, fast and thorough. When I walked into the room, it was clean, looked tidy. The fridge worked well and the hair dryer did as well. It was comfy and looked more expensive than what it was. Loved it and would love to stay there again.

4

loriana

Jul 28, 2025

·

Stayed 1 night

Staff was wonderful and check in was quick and easy good direction on how to get to our room and time of breakfast and check out, at first room looks neatly and clean everything in place, opening closet door we found belongings of previous guests, also in drawers, in the restroom you could see little blood splattered on the wall and ceiling, we didn’t wanted to go back to lobby and ask for a new room we had our kids tired and sleeping I got my cleaning wipes and decided to disinfect the room myself, our sheets and blankets and pillows where clean the bed was nice and comfortable.

2

Sergyo

Oct 21, 2024

·

Stayed 1 night

The room was disgusting. The white sheets were dirty. The small frig has rust and room smells. Without a doubt the worst hotel my wife and I have ever stay at. Won’t be coming back not even if it was free.

4

Evangelina

Jun 4, 2025

·

Stayed 2 nights

I didn’t like that it was smelly, lamp in room was broken, there was some roach coming out of the ac unit, the microwave was all rust and that is unhealthy. The fridge was rusty too and didn’t get that cold. I ask for towels for my daughter in-law and myself and they only gave me two. They didn’t take the trash out for the two nights I spent there. I will never stay in this place ever again.

10

Carlos

Sep 14, 2025

·

Stayed 1 night

Clean room, staff was really professional and take care of there property.

2

Nancy

May 3, 2024

·

Stayed 1 night

Very old dirty carpeting with smoking hole burns and orange stains on the carpet by the sink area. The towels were very thin and looked like cleaning rags. We didn’t have internet during our visit and no one knew why. Repairs in the room were done very sloppy with clumps of caulk showing. Very outdated and on one of the photos on the wall looked very dirt in the frame or it might have been moldy. Read the other reviews on this property before booking. The manager was supposed to call by us about the internet bb issue and it’s been a week and he has not called. Will never stay here again.

2

Maria Louvinia

Jul 23, 2024

·

Stayed 2 nights

I was so disappointed in this hotel. It is very unsanitized. There were bugs and cockroaches inside the room. Stained linens and towels. Floor carpets were sticky. Breakfast is just basic. All in all I will avoid this place at all cost. Never again and I will recommend to just book somewhere else.

2

Luis

Jul 20, 2025

·

Stayed 2 nights

I would never stay there again. The carpet was filthy and very little continental breakfast. It was not worth the money.

6

Eiling

Sep 1, 2023

·

Stayed 1 night

We were given a room that was dirty went to the front desk and was given another room

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Rooms

Rooms are dated with recurring maintenance issues such as faulty door locks, noisy or inconsistent A/C, and thin walls that allow noise; several guests also reported not receiving the jetted-tub room they booked or in-room tubs not working. Some guests found the beds comfortable.

Related guest reviews

2

Adilene

Aug 6, 2025

·

Stayed 1 night

Honestly everything in the rooms was broken, lamps broken. The ceiling had rain stains. The rooms look nothing like the pictures. The neighbors in the other room were super loud the whole night and they kept on talking loud, coming in and out of the room. A lot of tweaked out people. Yes the price is low but not worth it.

4

Janette

Jan 27, 2025

·

Stayed 1 night

Rooms were in very poor condition. Has terrible smell. The carpets were all dirty. The first room they tried to put me in was broken the door did not even lock. The was blood on the carpet and walls it had a very dirty smell. Second room was even worse. Finally the last room wasn't as bad. I had no choice but agree to that one. The pillow cases had blood stains on them so i could not use them walls had blood stains bath room switch was dirty blood smudges on the wall. I definitely felt unsafe when i walked into the room there was a guys watching my every move from the parking lot. When i went back down to my car to get my water he was still there watching me all the way back to the room. I could not sleep.

8

Margaret

Apr 26, 2025

·

Stayed 2 nights

The room was lovely, and the jet tub was fabulous. The walls are a little thin. Driving in the area was frustrating because of the number of u-turns you have to take.

4

Neya

Feb 16, 2025

·

Stayed 1 night

Unfortunately, I didn’t get the room I requested and thought I paid for. I clearly selected the room with a hot tub and when I arrived that was not the room I received! My only reason for selecting this hotel was for the hot tub in the room. I was very disappointed. I hate purchasing through a 3rd party because it always a problem and it’s too many people to go through to find a resolution!

8

Francesca

Sep 21, 2024

·

Stayed 1 night

People in the inn were quiet but i could hear traffic noise. Maybe they could soundproof the windows near the street

4

Alice

Oct 23, 2024

·

Stayed 3 nights

The room needs repair. The air conditioner , although cool, sounded like a jet engine and louder all night long. The carpet was very much in need of cleaning . The drawers in the dresser slid out randomly, making it a hazard during the night. When we asked for coffee packets for the room they were never delivered . I would definitely not recommend this hotel to anyone .

4

Richard

Mar 25, 2023

·

Stayed 1 night

But room number 216 with a jacuzzi. Obviously it's more expensive. But the jacuzzi itself did not work. Very disappointing. I saw the reviews on Google afterwards, and apparently the jacuzzi has not been working for a while. I just wish the owners would tell their guest before checking in.

4

Daisy

Mar 4, 2025

·

Stayed 1 night

Was ok, but I had booked a room with a big tub and when I got there they stated they didn’t have that. Then why advertise it. Then they tried to say it was out of service. So what was it? I ended up with a basic room when that’s not what I paid for.

6

Jesus

Jul 29, 2025

·

Stayed 2 nights

We needed a room on short notice due to a family emergency, so we booked at the Quality Inn. Check-in was quick and efficient. When I got to the first room, it looked clean but had a strong smell, like someone had just smoked/vaped pot and shut the door. I notified the front desk, and to their credit, they investigated and promptly moved me to another room. The second room was much better, it looked and smelled clean. That said, the rooms overall are outdated and in need of upgrades. The window next to the main entry door was broken (split in two), and the door handle occasionally jammed when trying to open it from either side. Bathroom Door Frame broken; hard to close the door. Establishment has courtesy dispensers for lotion & shampoo/conditioner in the bathrooms that were very low or empty (not a big deal, we had our own) On the plus side, if you're a light sleeper, the climate control worked great, wasn’t too loud, and helped keep the room comfortable. We stayed 2 nights, & on the 2nd night we were awakened by loud music from a room above ours around 4am & they played music through 7am. For a last-minute trip, it wasn’t terrible, but if I’d had more time, I probably would have chosen a different place.

2

Elizabeth

Mar 19, 2025

·

Stayed 1 night

You can hear everything from the room next door and above you. Couples where physically fighting no one did anything about it

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Service

Front-desk staff are frequently described as friendly and efficient, and some issues were addressed promptly; however, reviews also note slow or unresponsive service, missed housekeeping and towel requests, and occasional rudeness or check-in problems.

Related guest reviews

10

Jazmin

Nov 10, 2025

·

Stayed 1 night

As soon as I walked into the office, the receptionist was helpful, fast and thorough. When I walked into the room, it was clean, looked tidy. The fridge worked well and the hair dryer did as well. It was comfy and looked more expensive than what it was. Loved it and would love to stay there again.

6

Alan

Dec 17, 2023

·

Stayed 1 night

Although the pictures when I booked the room had a jacuzzi tub in it, upon arrival I was informed it did not and the upgrade would be an additional $70. For a tub. The gentleman at check in was great. Professional, nice guy. The rooms cleanliness left some to be desired especially the bathroom and carpets need shampooing. Overpriced but overlooked. Upon checkout it was a different story. The host on duty was a rude prick which pushed it over the point of no return. I was on the fence until then but won’t be returning

10

Linda

Apr 16, 2024

·

Stayed 1 night

Lady at front desk was very friendly and knowledgeable.

2

Robert

Aug 9, 2023

·

Stayed 1 night

Theyre compter was down when i arrived. They assured me this often happens and would take 20 min max. . Even tho i showed them via y phone and thru app that i had confirmation of a reservation for a room. We didnt get checked in til after 1am. Me and my family slept in car til then. They didnt offer any kind of reimbursement. Anything . Lol talk about customer service. 😔

2

Albin

Dec 30, 2024

·

Stayed 3 nights

Asked for towels and sheets never got them. Also asked for house keeping to come for 3 days and never got them. Horrible service will never stay there again

6

Jesus

Jul 29, 2025

·

Stayed 2 nights

We needed a room on short notice due to a family emergency, so we booked at the Quality Inn. Check-in was quick and efficient. When I got to the first room, it looked clean but had a strong smell, like someone had just smoked/vaped pot and shut the door. I notified the front desk, and to their credit, they investigated and promptly moved me to another room. The second room was much better, it looked and smelled clean. That said, the rooms overall are outdated and in need of upgrades. The window next to the main entry door was broken (split in two), and the door handle occasionally jammed when trying to open it from either side. Bathroom Door Frame broken; hard to close the door. Establishment has courtesy dispensers for lotion & shampoo/conditioner in the bathrooms that were very low or empty (not a big deal, we had our own) On the plus side, if you're a light sleeper, the climate control worked great, wasn’t too loud, and helped keep the room comfortable. We stayed 2 nights, & on the 2nd night we were awakened by loud music from a room above ours around 4am & they played music through 7am. For a last-minute trip, it wasn’t terrible, but if I’d had more time, I probably would have chosen a different place.

10

Amani

Nov 2, 2025

·

Stayed 3 nights

Room was clean, tidy and very accommodating for the price. Staff was also very kind and helpful, definitely staying here again soon!

4

Glory

Mar 18, 2024

·

Stayed 1 night

Expedia website, said pay later! When I booked room, I was charged. I tried to cancel room, hotel would not refund me! The room was not stocked with soap, toilet paper or towels! I tried to call for room service and phone line did not even work. I walked down to office, to tell them & they did not seem to care! I DO NOT RECOMEND!

10

Johanna

Mar 3, 2024

·

Stayed 1 night

Great customer service.

2

Raul

Oct 9, 2024

·

Stayed 2 nights

During our stay one of the two days there was a problem with the water supply (no water for well over 14 hours) this was a schedule event, the front desk checked us in but failed to mention this minor detail. we paid cash including $100 deposit, we have to argue with the front desk clerk to get the deposit back, unacceptable.

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Location

Convenient to restaurants and freeway access, with a few guests noting quiet stays; several reviews also mention safety concerns, loitering, and a small parking lot.

Related guest reviews

10

Carlos

Jul 15, 2024

·

Stayed 1 night

As a loyal customer for over 5 years, I've consistently enjoyed my stays at Quality Inn in Downey, CA. Last Saturday was no exception. The hotel maintains its reputation for cleanliness, with well-kept rooms and common areas. This attention to detail ensures a comfortable and pleasant environment throughout the stay. One of the standout features of Quality Inn Downey is its peaceful ambiance. Despite its convenient location near various amenities like restaurants, shopping malls, Target, a car wash, gas stations, and freeway access, the hotel remains remarkably quiet, allowing for a restful night's sleep. Speaking of convenience, the proximity to these amenities makes everything incredibly accessible. Whether you're looking to dine out, shop, or handle any errands, everything is within a short distance from the hotel.

8

Margaret

Apr 26, 2025

·

Stayed 2 nights

The room was lovely, and the jet tub was fabulous. The walls are a little thin. Driving in the area was frustrating because of the number of u-turns you have to take.

8

Francesca

Sep 21, 2024

·

Stayed 1 night

People in the inn were quiet but i could hear traffic noise. Maybe they could soundproof the windows near the street

4

Danny

Nov 3, 2024

·

Stayed 1 night

Area is okay because there’s restaurants across the street. Large number of homeless people in the area. Parking lot was very small with very limited parking spots too. There was a homeless man sleeping outside in the hall 2 doors down and was not removed by management/security because he was still there in the morning. The man had also soiled himself multiple times because the whole are smelled like intense urine. Price was good but I definitely will pay more next time to stay at a different hotel.

10

Gilbert

Mar 15, 2025

·

Stayed 1 night

Conveniently located

2

Tina

Oct 22, 2024

·

Stayed 4 nights

At arrival, 1:35 am, there was a homeless man in the hallway, which felt very unsafe. Once entering the room, the first impression was the unkempt, dingy condition of the room, stained, filthy carpet, stained towels, a faucet that leaked half of the bathroom upon opening the faucet (which is something the staff should have immediately noticed if they clean the bathroom), dingy shower curtain, strands of hair in the sheets, making us feel we needed to find a different facility in which to stay but it was 1:30 in the morning. Next morning I talked to the manager, Kane, who addressed the issue and had the room thoroughly cleaned, He assured me that all would be improved, which he did. Kane’s gentlemanly demeanor and his assurance are the reason we stayed. Although we did stay, no hotel/motel room should negatively shock a guest upon arrival. This facility needs updating, new carpeting, overall care, clean towels, new doors (present day doors are falling apart). The hotel ratings show 4 although I would rate it as 1. My recommendation-IMPROVE all conditions of the “Quality” Inn.

8

Reyes

Nov 20, 2023

·

Stayed 1 night

easy to get to off freeway

4

Brianna

Feb 23, 2025

·

Stayed 3 nights

One of the guys at the front desk was really nice, but besides that that was the only thing that was good about it. police riding through, a lot of girls.

2

Siaopo

Sep 23, 2024

·

Stayed 1 night

It was very horrible it felt unsafe. Room looked dirty door was loose. People in the parking lot that were not staying in the hotel. A guy was standing next to our room door when we got there. I would never stay there again. It looked very sketchy. The whole place looked like it was about to fall apart. The smell was horrendous!!!

10

Emmanuel

Sep 5, 2025

·

Stayed 1 night

So many places to eat at and felt safe the entire trip, was not worried about leaving my car either as there are plenty of security cameras overseeing the lot, only concern was my room door didn’t look like it would fully close, even though it was, the light coming in through the crack and the door lock not going into the slot let me know it wasn’t a fully closed door which concerned people could hear conversations going inside or peep through the crack, otherwise will definitely be returning

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AI-generated summary based on recent guest reviews

Dining

Breakfast is available but feedback varies from basic or limited to disappointing; some guests enjoyed making waffles while others found few choices or poor quality.

Related guest reviews

6

James

Jun 15, 2024

·

Stayed 3 nights

Really nice staff. Breakfast choices were limited. Ice machine was broken, forgot to put any toilet paper in my room.

6

Wes

Oct 7, 2025

·

Stayed 1 night

Nice stay. people were noisy that night. Breakfast was descent. Just a short stay

6

Felipe

Nov 19, 2024

·

Stayed 3 nights

Breakfast parking lot

6

Tara

Jul 11, 2024

·

Stayed 1 night

Hot tub suite was decent! And bonus complimentary breakfast!! Making your own waffles was cool.

2

Diodore

Feb 27, 2024

·

Stayed 1 night

No towels . No breakfast Dirty and Loud

10

Lucy

Mar 30, 2024

·

Stayed 1 night

This was an amazing little hotel. The jacuzzi was a perfect size and the jets felt good. The breakfast in the morning wasn’t too bad, basic. The service was great, overall great experience.

8

Pedro

Nov 4, 2024

·

Stayed 1 night

I always have a great time every time I stay at this hotel. I really, enjoy its cleanliness and the front desk people are extremely helpful. Breakfast is not bad, it could improve a little bit more.

4

Karina

Dec 30, 2024

·

Stayed 2 nights

The staff was friendly and helpful. It was also in a convenient location. Unfortunately, the other guests were really loud both nights. The facility and furniture was older looking and there was stains on the towels. The room did not seem like it was kept very clean as there wasn’t even tissue paper on day one. The food options were limited. In a pinch, it’s a good and safe place. I would just caution folx who need a good rest and enjoy quiet places.

2

Tanya

Apr 28, 2025

·

Stayed 4 nights

I stayed for three nights and was excited about the pool and hot tub. However, I was deeply disappointed. The pool and hot tub were significantly smaller than the one I have in my backyard for my dogs. To make matters worse, they were always locked with high fencing in the corner of the parking lot. The room was also smaller than expected. Everything was old, rusted, and dirty. When I arrived for my late check-in, there was no one at the front desk. The smell of marijuana was pervasive throughout the hotel, and I heard women running up and down the hallways laughing, some of whom were crying. The lock on my door was a joke. It was held up with a folded cardboard and a screw. I have pictures of the lock, but I’m not sure how to add them to this message. This hotel is not appropriate for families or anyone traveling alone. I wouldn’t leave my dog alone here. In these types of places, complaining won’t help; it only makes you look like a troublemaker. I’m so glad I brought my own locks for the doors and self-defense items. Otherwise, I would have slept in my car. Oh almost forgot the continental free breakfast. You are better off door dashing. The juice dispenser never worked. The milk for cereal was gross. I only took the yogurt waffle and a fruit during my stay.

2

Yessica

Aug 19, 2024

·

Stayed 1 night

felt unsafe and breakfast choices were poor

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AI-generated summary based on recent guest reviews

Month	Average price
January	$98
February	$93
March	$98
April	$98
May	$98
June	$103
July	$105
August	$107
September	$109
October	$105
November	$102
December	$102

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $85	15 $81	16 $84	17 $85	18 $118	19 $122
20 $88	21 $88	22 $89	23 $89	24 $89	25 $119	26 $117
27 $88	28 $85	29 $89	30 $89

Su	Mo	Tu	We	Th	Fr	Sa
				1 $95	2 $128	3 $126
4 $93	5 $95	6 $95	7 $95	8 $96	9 $126	10 $144
11 $101	12 $94	13 $93	14 $104	15 $99	16 $138	17 $143
18 $99	19 $98	20 $98	21 $98	22 $104	23 $137	24 $135
25 $98	26 $104	27 $101	28 $98	29 $99	30 $137	31 $136

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed with Jetted Tub in Bath

Standard Room, 1 King Bed, Accessible Tub

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Superior Room, 1 King Bed with 2-Person in Room Whirlpool

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Inn Downey

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Prices for upcoming dates