Name: Hotel d’Lins Ontario Airport
Address: 3400 Shelby St., Guasti, Ontario, California, United States of America, Ontario, San Bernardino County, US
Price range: $89–$142 per night
Rating: 7.23

What guests think

Reviews of Hotel d'Lins Ontario Airport describe friendly, accommodating staff and generally spacious rooms, but also note ongoing construction, dated areas, and frequent maintenance issues like broken ice machines, closed pool or spa, and inconsistent TV and air-conditioning performance.

Cleanliness feedback is mixed, ranging from very clean rooms to strong smoke odors, mold or bugs, and housekeeping that sometimes requires requests or is missed. Breakfast is frequently criticized as minimal grab and go or not as advertised, though a few guests reported a fuller hot selection. The location is convenient for the airport, Toyota Arena, Ontario Mills, and nearby dining. Overall, this is a budget-minded stopover rather than a polished stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are affected by ongoing renovations, with reports of closed or cluttered pool or spa areas, broken ice machines, and occasional elevator or laundry outages. Lobby and parking are generally considered decent.

Related guest reviews

10

Nikki

Aug 2, 2024

·

Stayed 1 night

Wanted a place to do a "staycation" with my 3 granddaughters, found this hotel and it didn't disappoint. I booked the Family Sweet, and i asked if i could be placed close to the pool and they placed me right in front! our patio was basically the pool!! it was perfect!! the room layout was perfect and spacious. the AC worked GREAT, as well as the showers water pressure!! the only one thing we were bummed about was that there was no tv in bedroom. The pool was very nice and clean the girls had it to themselves for the few days we were there which was a bonus! All The staff we encountered were very pleasant and helpful the first time i didn't encounter any rudeness. We will for sure be coming back here and will be recommending it to family and friends!!

4

Christina

Sep 14, 2025

·

Stayed 1 night

I stayed here because of the last reviews and the convenience of location. We checked in to find out that the hotel was under major construction and we would be placed on the other part of the hotel that felt like a ghost town. The pool was nice but the vibes were under construction. The spa and the majority of the rooms were either boarded up or felt like we were at a deserted hotel. The room was nice but very old like we stepped back in time. I saw one or two hotel employees at most. No breakfast as described. Whoever they placed next door to us were very loud and inconsiderate. The laundry room is torn apart and no working ice machines because they were also in shambles. Do better for us paying guests

6

Edward

Jul 18, 2025

·

Stayed 3 nights

This hotel is rundown. Its a clean hotel, but things like the ice machine's not working or the elevator sounding like its gunna break everytime you get on keeps you the edge. The hotel sign itself tells you that its been around for a while, its sun-faded. Other than that our stay was fine.

2

Cynthia

Jun 12, 2025

·

Stayed 4 nights

The jacuzzi is broken and the pool is used for storage. The walls between room super thin. You can hear everything around you. The ice maker broken. For breakfast we got served friend rice, corn and cauliflower.

8

Ricardo

Jun 29, 2025

·

Stayed 5 nights

The laundry service was out of service and the pool was closed and the breakfast is not what advertised and it was nothing for 2 days

10

kyle

Jun 28, 2024

·

Stayed 1 night

I stay just about every week for work in the area. The only thing that would make my stay better is if the jacuzzi worked. They are always friendly and accommodating. Rooms are clean and plenty of parking

8

Kathy

Sep 27, 2024

·

Stayed 2 nights

Nice place, ice machine didn't work but the staff was happy to get me ice from the kitchen when needed.

6

Kala

Aug 2, 2024

·

Stayed 2 nights

The hotel is under construction so there are a lot of boarded up areas and the landscaping and overall look around the outside is just kind of sad/depressing. The room was clean though, bed and sheets were comfy/clean. The shower only has one linen curtain not like an inner plastic one so the floor got very wet. The towels were absolutely worn they were like dry, rough paper. The second day they replaced with somewhat nicer towels which made me wonder why the hell didn’t you use these in the first place? There were also still a good number of rooms available but both nights we stayed they put someone right next to us and they were super loud. Which ya I get if the hotel is full nothing you can do about that but maybe when your hotel is empty you can give us at least one room between one another??? And the inside where the pool is looks nice there are pretty lights theyve strung at night which then made me wonder if these rooms are available why are you putting us on the side of the freeway where there is construction going on and it’s super loud throughout the day and night? It just makes no sense if you only have 5 guests why not treat them well so they’ll want to come back? I would stay here again if they seemed like they thought about these things but nope would not come back for the price. Also I cannot understand why places don’t serve decent coffee 😭. Oh and what happened to providing lotion? I didn’t bring lotion because i just intended to use the little sample but no

10

Peida

Jun 25, 2024

·

Stayed 1 night

convenient access, easy parking

4

Jose

Nov 28, 2023

·

Stayed 2 nights

advertised food yet only continental elevators were down. The whole 1st floor was under construction room was clean would probably not stay there again

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms and linens clean, while others reported smoke or musty odors, dirty floors, mold, bugs, or housekeeping missed unless requested. Towels are often described as small and worn.

Related guest reviews

2

CECILIA

Jul 23, 2024

·

Stayed 3 nights

This was by far the worst hotel and experience I have ever had and I travel a lot. The pictures are deceiving. The hotel smelled like cigarettes, there was pee on the bed, the door was broken, the mirror was crooked on the wall, no door on the closet. The TV wasn’t working either. We then had to move rooms. That room was worse and I was treated horrible. I was provided 2 floor towels, 2 hand towels and 2 wash cloths when I arrived. Then I called for towels and was told that I had to go get them myself. I was given the same towels. The jets in the tub were broken, they never came and cleaned and took the garbage. The worst place I have ever stayed in my life. The ice machine was broken, coffee machine broken. Oh and the breakfast was not breakfast it was packaged muffins. Don’t stay here. Lastly when we moved rooms they told me I had 30 mins to move rooms so I lost some of my belongings. A few minutes later they showed up at the door with it.

2

karin

Sep 24, 2025

·

Stayed 2 nights

We had to request ice . Ice makers not working and floor was dirty in room it also smell like bleach . Breakfast was put away before 10:00 and the following morning they had no pancakes or scrambled eggs . The rooms across us were shut down by City of Ontario for several reasons . They only clean rooms every other day unless you request a cleaning .

2

Christopher

Jun 23, 2025

·

Stayed 1 night

The room had dead bugs. The air conditioner stopped working even tho we had it set at 73. There

10

Erdenebayar

Nov 22, 2025

·

Stayed 1 night

Nice and clean quiet place. Thanks.

2

Rachel

Jun 5, 2023

·

Stayed 2 nights

The room I booked and the room I got was totally different. I checked in late at night after work and called the front desk to ask about it. She told me that all the rooms are the same and If there was an issue with a photo not matching its hotels.com issue to resolve since I booked with a third party. The room was dirty and gross. Upon waking up in the morning to shower I noticed black mold spots all over the shower and bathroom walls and ceiling. I called again and demanded another room. Once I was upgraded to a "family suite" it was much nicer and actually looked like the photos but still not very clean & the deadbolt lock on the door did not align with the frame so there was no way to deadbolt it outside of the little flip over room locking hook. They also advertised a free continental breakfast, but when you go to the lobby they say its "grab and go" and hand you a brown paper back with a Kirkland granola bar, a honey bun & kids milk. Super disappointing and ill never stay here again.

8

Avelina

Mar 19, 2025

·

Stayed 1 night

It has been many years since we stayed at this hotel. We weren't to happy with the last 2 visits and stopped going. I was unsure about booking but I'm glad I did. The service at the front desk was great. Check it out out process was friendly, fast and easy. Our room was nice, clean and smelled clean. I chose to get a room with a jetted tub and they had a lavender and chamomile bath salt that was so amazing and relaxing. There was a bit noise and thought I wasn't going to get any sleep but I heard the front desk shut it down. I slept well and looking forward to visiting again. Hopefully next time I will get up to try the breakfast.

4

Daniela

Sep 17, 2023

·

Stayed 1 night

One of the pillows in the room was missing a pillow case plus their was hair on the bed sheets. Also the floor was dirty, took a shower and walked from the bathroom to the bed to get my closed and my feet picked up the dirt from the floor turning them black.

2

angelica

Nov 25, 2024

·

Stayed 2 nights

For the price I paid, this room was awful. Dirty curtains and carpet. Room smelled musty and like cigarettes. Also the furniture was very outdated and wall edges were peeled away showing dirty walls. Pics shown on site definitely DO NOT match the rooms. I don’t think I’ll be staying here again.

8

Raul

Dec 30, 2023

·

Stayed 5 nights

Nice stay. Very quiet and peaceful. Only recommendation is that they get real bath towels for residents. The towels are more like hand towels.

10

Art

Dec 31, 2025

·

Stayed 1 night

Everyone was very accommodating. The room was clean. The tv’s finally offer HBO. Not a fan of the new parking policy, but overall a nice stay.

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Rooms

Rooms are generally spacious and functional with basics like a fridge and microwave, but many feel dated and have issues such as noisy or failing A/C, misfitting doors, thin walls, and inconsistent TV/cable. Some suites lack expected TVs, and jetted tubs or showers occasionally malfunction.

Related guest reviews

4

Maria

Sep 8, 2023

·

Stayed 4 nights

Room smelled arrived at 2am was charged an early check in fee was put in a room that smelled like smoke and dirty carpet bathroom door was broke wouldn't close. Went down in the morning let them know they put me in a different room that still smelled like dirty carpet. I went to put the chain lock on and the whole siding of the wall came off.would never stay here again rooms and whole hotel does not look like their pictures

6

JonThomas

Jul 31, 2024

·

Stayed 1 night

Room was nice, but no tv in the bedroom. Would of been 5 stars except for that missing tv.

6

Jennifer

Mar 23, 2025

·

Stayed 1 night

I could hear my neighbors. Thin walls . The lobby was nice . But the buildings of the rooms need updating. Our bath towel were small. And the pipes for the shower made a lot of noise .

2

Cynthia

Jun 12, 2025

·

Stayed 4 nights

The jacuzzi is broken and the pool is used for storage. The walls between room super thin. You can hear everything around you. The ice maker broken. For breakfast we got served friend rice, corn and cauliflower.

8

Art

Mar 19, 2025

·

Stayed 1 night

I have stayed here plenty of times before and it is typically clean, quiet, and accommodating. However, the last two times I have stayed, I noticed that the tv's and the cable service were not the same. The premium channels (HBO) were not working. The remote was very user friendly. It was just different from my previous stays and doesn't feel like an upgrade. Not a big deal if you don't anticipate staying in your room very much, but I like to relax and watch TV when winding down from the day. Other than that, this place is a great stay.

2

claudia

Nov 8, 2023

·

Stayed 1 night

First of all, the shower spout wasn’t working, so I had to shower sitting down using the bottom spout. Second, the door from the outside wouldn’t lock….and I didn’t realize that until the following day. So I basically slept there while anyone could have just opened the door to come in!

10

Anthony

Dec 8, 2025

·

Stayed 2 nights

I enjoy my stays at Hotel d'Lins Ontario! Clean spacious rooms. Welcoming coffee in the morning and breakfast! Will definitely return again.

8

Art

Jun 18, 2025

·

Stayed 1 night

My stay here was fine. I’ve stayed here before and don’t have any complaints except for the same one I had on my last stay. Not all the channels work. The premium channels were inaccessible again. It wouldn’t matter if I didn’t enjoy relaxing in my room, but I do.

2

Marylu

Apr 18, 2025

·

Stayed 1 night

First the lady at the front desk wasn't very friendly second the air wasn't working in my room. My room was across from the freeway and the door wasn't on correctly so you heard everything. When I asked to be moved they had nothing available.

6

Chae

Sep 15, 2025

·

Stayed 1 night

I really tried to enjoy my stay here but after arriving and checked into my room to only realize they don’t have any smart tvs. The cable they have only has 1 movie channel available out of 37 channels & it stops working after channel 23 smh. I asked for a refund because I was only in the room for 30 mins. I asked for assistance with the cable and they told me I those are all the channels they had. They also said if I wanted to get a refund I would have to wait until the morning to speak with management after staying the full night. Btw the ice and vending machines were down all night . So my overall experience was terrible for the price I paid for the room with the jacuzzi tub. I really would have enjoyed the stay if I didn’t come across so many problems.

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Service

Service is frequently praised as friendly, helpful, and accommodating, with quick check-in and staff who resolve issues or facilitate room moves. However, several guests reported inconsistent customer care, from rude interactions and deposit confusion to slow responses and housekeeping misses.

Related guest reviews

10

Barbara

Oct 26, 2025

·

Stayed 1 night

Very efficient check in. Room was very clean and comfortable. Loved that there was an arm chair in the room in addition to the desk chair. Liked that the soaps/shampoos were in dispensers instead of having all those little bottles and bars of soap. Would have liked to have tea bags or hot chocolate packets in the room in addition to the coffee packets, as I don't drink coffee. Continental breakfast was an understatement. It had plenty of hot food and was constantly resupplied.

2

CECILIA

Jul 23, 2024

·

Stayed 3 nights

This was by far the worst hotel and experience I have ever had and I travel a lot. The pictures are deceiving. The hotel smelled like cigarettes, there was pee on the bed, the door was broken, the mirror was crooked on the wall, no door on the closet. The TV wasn’t working either. We then had to move rooms. That room was worse and I was treated horrible. I was provided 2 floor towels, 2 hand towels and 2 wash cloths when I arrived. Then I called for towels and was told that I had to go get them myself. I was given the same towels. The jets in the tub were broken, they never came and cleaned and took the garbage. The worst place I have ever stayed in my life. The ice machine was broken, coffee machine broken. Oh and the breakfast was not breakfast it was packaged muffins. Don’t stay here. Lastly when we moved rooms they told me I had 30 mins to move rooms so I lost some of my belongings. A few minutes later they showed up at the door with it.

2

Martin

Mar 12, 2025

·

Stayed 1 night

Please everyone! Avoid this place due to poor customer service or not trying to make it right. Very unethical!! This was my first time and I cant even say my first time because I never stayed but it is my first interaction. Due to unforeseen issues i couldn't make the check-in time. I asked to change it to the next day and they refused. I bought insurance too. They stated i missed a window time and nothing else they could do. Then after i hung up, they send me an email to ask how my stay was. What stay?! I just told you the error in mistake was that the wrong day was chosen. The hotel took my money and did absolutely nothing to make it better but hey "thanks, we'll take your money still" $160 and would you like to book a room here today for the correct day?" Then, the hotel responds that i should have requested a change 24 hrs in advance and says hotels.com has a no refund policy. I called hotel.com and they said they would try to get the hotel to change the day. Hotels.com stated the hotel has a strict policy and wouldn't refund or work with changing the date. If you take the money, do something, as a business, to make it right. I've already told my family which is potentially thousands of lost $$ money.

10

Anthony

Nov 27, 2025

·

Stayed 2 nights

The staff was amazing! Extremely helpful with an issue that occurred with my booking online. The issue was resolved and my 2 night stay was comfortable and accomodations were adequate! Will return.

10

David

Sep 3, 2024

·

Stayed 3 nights

Excelent service i had issues with the tv but it was a my error on not knowing how to use it, also on the 2nd day the ac went out the maintenance person came out and i asked if we could switch rooms and he said yes, and he brought everything to make the move easier, and switch me close to my room and it was a much nicer and bigger room i would definitely use this hotel again

10

Art

Dec 31, 2025

·

Stayed 1 night

Everyone was very accommodating. The room was clean. The tv’s finally offer HBO. Not a fan of the new parking policy, but overall a nice stay.

6

Venice

Jul 24, 2023

·

Stayed 1 night

Nice location, nice room. Staff was whatever, my room wasn’t available at check in time and I had to wait around for a while. Staff was unapologetic and didn’t seem to care how inconvenient that was for me and others waiting.

10

Billy

Jun 22, 2024

·

Stayed 3 nights

Bonnie and her team are amazing. 5 stars!

10

Ashley

Oct 29, 2025

·

Stayed 1 night

Amenities seemed to be refreshed and updated, and staff was very friendly at check in.

10

Billy

Jul 13, 2024

·

Stayed 2 nights

Excellent service

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Location

Location is convenient for Ontario International Airport, Toyota Arena, Ontario Mills, and nearby eateries, with easy freeway access. Some guests noted freeway noise or limited walkable options.

Related guest reviews

8

Ernie

Dec 11, 2023

·

Stayed 1 night

Nice hotel close to quite a few eateries and Toyota Arena for events. Loved the refrigerator area with sink and microwave. Across the way you will find a good burger bar and grill. Will be back. Thanks

4

GEMA GUTIERREZ

Jul 28, 2025

·

Stayed 3 nights

There’s a gas station at 3 minutes walking distance.

10

Dion

Jun 17, 2025

·

Stayed 1 night

People are friendly was close to the airport. Those are the things that I did like. I don’t like the fact that they charge you for a deposit and one person said that it would take 3 to 4 days to get your money back but in the morning, somebody else said 5 to 10 business days so now I gotta call the hotel to figure out when I’m gonna get my money back. That’s what I didn’t like.

8

Gilbert

Jun 25, 2025

·

Stayed 1 night

The room was great and close to the attractions. It was only a 5 minute drive to Angels Stadium. Down the street from Disney and various eateries and shops. Julie, the concierge, was very helpful and friends. Great customer service. I would definitely stay here again.

10

Mandy

Mar 25, 2024

·

Stayed 2 nights

It was clean, quiet, and the rooms were spacious. Microwave and refrigerator both very convenient. And the little sink was a plus. Will definitely be returning:)

8

Eric

Sep 18, 2023

·

Stayed 1 night

Perfect! Had a concert in Toyota arena and hotel was very close.

10

Esmeralda

Dec 6, 2023

·

Stayed 2 nights

Close to Ontario Mills and many restaurant options

8

Jamie

May 28, 2024

·

Stayed 2 nights

Property was actually very nice - door was facing the pool side. Not much around though walking distance, only gas station.

10

Peida

Jun 25, 2024

·

Stayed 1 night

convenient access, easy parking

6

Thomas

Feb 28, 2023

·

Stayed 2 nights

The room was alright. The “breakfast to go” was ridiculous. Chips, water, and cookies. Ice machine was broken. Good location right off I-10.

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Dining

Breakfast is commonly described as limited or not as advertised, often just grab-and-go items; a few guests reported a fuller hot selection that was kept stocked. Coffee quality and the style of offerings did not suit everyone.

Related guest reviews

10

Barbara

Oct 26, 2025

·

Stayed 1 night

Very efficient check in. Room was very clean and comfortable. Loved that there was an arm chair in the room in addition to the desk chair. Liked that the soaps/shampoos were in dispensers instead of having all those little bottles and bars of soap. Would have liked to have tea bags or hot chocolate packets in the room in addition to the coffee packets, as I don't drink coffee. Continental breakfast was an understatement. It had plenty of hot food and was constantly resupplied.

4

Anh

Jun 9, 2025

·

Stayed 2 nights

Breakfast is worst than standard. I would not recommend to coming back

2

karin

Sep 24, 2025

·

Stayed 2 nights

We had to request ice . Ice makers not working and floor was dirty in room it also smell like bleach . Breakfast was put away before 10:00 and the following morning they had no pancakes or scrambled eggs . The rooms across us were shut down by City of Ontario for several reasons . They only clean rooms every other day unless you request a cleaning .

10

Maribel

Sep 3, 2025

·

Stayed 1 night

Did not like the breakfast menu, very poor

8

RaShauna

Jul 31, 2025

·

Stayed 1 night

Good for a one night stay. Property is run down. Old signs. Crunchy sheets. Wouldn’t eat the “continental breakfast”. And don’t dare take any food from the area given the ten signs warning you not to. Needs some property upgrades.

8

Ricardo

Jun 29, 2025

·

Stayed 5 nights

The laundry service was out of service and the pool was closed and the breakfast is not what advertised and it was nothing for 2 days

6

Katherine

Jun 6, 2025

·

Stayed 2 nights

I did not care for catering to one nationality for breakfast. Told Asian like the food cooked a certain way, I responded what about us.

8

Brenda

Aug 13, 2023

·

Stayed 1 night

Easy check-in, quiet and clean place. Friendly ppl and pet friendly (call for pet rates) Continental breakfast did not really meet expectations. There was only cereal, coffee and toast/bread. I would stay there again but knowing that I should provide my own breakfast

4

Guadalupe

Feb 27, 2023

·

Stayed 1 night

This silly how a hotel says free breakfast and it's a lunch sack with chips and a water for breakfast

4

Jose

Nov 28, 2023

·

Stayed 2 nights

advertised food yet only continental elevators were down. The whole 1st floor was under construction room was clean would probably not stay there again

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AI-generated summary based on recent guest reviews

Month	Average price
January	$104
February	$112
March	$117
April	$102
May	$105
June	$105
July	$97
August	$99
September	$91
October	$96
November	$94
December	$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $89	16 $90	17 $89	18 $127	19 $142
20 $142	21 $89	22 $91	23 $93	24 $90	25 $97	26 $97
27 $90	28 $93	29 $93	30 $93

Su	Mo	Tu	We	Th	Fr	Sa
				1 $93	2 $101	3 $100
4 $93	5 $94	6 $95	7 $90	8 $92	9 $97	10 $100
11 $90	12 $93	13 $93	14 $92	15 $93	16 $101	17 $100
18 $93	19 $93	20 $93	21 $93	22 $91	23 $101	24 $100
25 $93	26 $93	27 $92	28 $93	29 $94	30	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Family Room, 2 Double Beds

Premium Room

Executive Suite, 1 King Bed, Jetted Tub

Standard Room, 2 Double Beds

Executive Suite, 1 King Bed

Family Suite, 2 Double Beds

Standard Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel d’Lins Ontario Airport

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Prices for upcoming dates