Name: Sheraton Ontario Airport Hotel
Address: 429 North Vineyard Avenue, Racimo, Ontario, California, United States of America, Ontario, San Bernardino County, US
Price range: $136–$317 per night
Rating: 7.87

What guests think

At Sheraton Ontario Airport Hotel, travelers repeatedly praise the convenient location near the airport and convention center, the easy airport shuttle, and welcoming staff, while noting a mix of updated and older areas due to staggered renovations.

Rooms vary between modern and dated; several guests liked the comfortable beds and quiet setting, but others cited loud or faulty AC, minor maintenance issues, thin walls, and the lack of in-room microwaves. Cleanliness and housekeeping are inconsistent, with many clean stays offset by reports of missed cleaning, leftover items, and occasional dirty or closed pool and hot tub areas. Food feedback is mixed: some enjoyed reasonably priced meals, but others found breakfast just okay or unavailable on certain days, experienced closures for events, or faced slow, understaffed service. Overall, expect a convenient airport stopover with solid basics but uneven room and amenity quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is reliable and convenient, and several guests liked the gym; free parking was also noted. However, the pool and hot tub were sometimes dirty or unavailable, and periodic renovations affected some shared areas.

Related guest reviews

10

Qilin

Apr 1, 2024

·

Stayed 1 night

very convenient and provide 24/7 shuttle to ONT . Recommended

10

Henry

Mar 23, 2024

·

Stayed 1 night

Convenience to the airport with shuttle

8

Sheri

Jul 8, 2025

·

Stayed 2 nights

Expected more from a Sheraton. Doors banged shut. Rooms were not sound proof and breakfast was just ok- you can only select 3 items on sheet. Shuttle was parked in the way every day to where you couldn’t unload luggage at the entrance very easily.

8

ANITA

Jan 3, 2025

·

Stayed 1 night

Nice place. Got room facing the mountain. Love the robe, too bad only one. Another regret didn’t inform the hot pool and the pool is not open or it said under construction. I choose the hotel to enjoy the hot pool but it’s not happen.

6

June

Apr 9, 2024

·

Stayed 1 night

Very convenient and close to airport. Free shuttle service on the hour was nice. Rooms are clean but a bit outdated. The AC/heater unit must’ve been older. My allergies developed really bad from the poor ventilated AC/heater unit and I was sick from it.

10

David

Mar 12, 2025

·

Stayed 1 night

The staff here was excellent. The shuttle to the airport was easy. Definitely would stay here again!

6

Tejas

Jun 1, 2025

·

Stayed 1 night

Bad experience with check in. Was given an already occupied room. Swimming pool not clean. Had algae build up at the bottom and sides. Room light was flickering

10

Dennis

Feb 3, 2025

·

Stayed 1 night

The staff is friendly and helpful. I arrived early and the quickly worked to accommodate me, before I even asked for an early check-in. The airport shuttle was easy to schedule and ran on time.

10

Eva

Oct 27, 2024

·

Stayed 2 nights

It was perfect. The staff during my stay was spot on. The room was very nice and the bed comfy. I used the yoga room, gym and swam my lap in the pool, all of which were clean and well kept. I could not have asked for anything more. I absolutely appreciated the 24/7 shuttle service from the airport and how easy it was to schedule shuttle service back to the airport. I liked the 15 minute walk to the convention center because it allowed me a little exercise after long days of sitting at meetings. I will never stay in the hotels I've chosen before. Thank you for a most excellent stay and a BIG thank you to the front office staff. You made me feel like I was home.

8

Cindy

Nov 26, 2023

·

Stayed 1 night

Great place to stay. Only thing is me and my husband wanted to get in the Jacuzzi and it was past 9am and the groundskeeper said it would be another two hours because he was still cleaning. But otherwise great stay

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed: many guests found rooms and public spaces clean, but others reported missed housekeeping, leftover items, stained bedding, and occasional maintenance grime.

Related guest reviews

6

Victor

Sep 28, 2025

·

Stayed 1 night

Room not available at 2pm. Made me wait til 3pm to check in. Got the room at 3:10pm Housekeeping left a dirty towelette in the room. I guess from the previous guests.

10

Cheree

Sep 9, 2025

·

Stayed 1 night

Very friendly staff. Good food, clean, quiet and comfortable… would definitely stay again.

10

Ana

Mar 11, 2025

·

Stayed 1 night

Room was clean

10

Osvaldo

Aug 4, 2023

·

Stayed 2 nights

Nice place and very clean.

10

Sabrina

Jun 28, 2024

·

Stayed 2 nights

The room was nice, modern, spacious, and very clean. The shower worked well and the soap smelled great. I would definitely stay again. Highly recommend.

2

Moayad

Mar 12, 2023

·

Stayed 3 nights

Not recommending for long stay bedding in my bed were not clean at all and there was seams to be like (urine) mark in the blanket and this is so unacceptable and inconvenient to figure that the bed is dirty.

6

Monica

Dec 4, 2023

·

Stayed 4 nights

The front desk staff is very friendly and professional, but the housekeeping could use some improvement. I walked by a leftover Caesar salad plate on the floor outside the room next to me for over 24 hours, and the garbage cans on our floor were overflowing. I told the front desk twice about the salad plate but it was still there when we checked out this morning. I’d be worried about insects and/or rodents?!

2

Sherif

Aug 29, 2023

·

Stayed 2 nights

The bedsheets were not washed for months. In the dark it seems fine, but when you turn on the lights and look through the bedsheets, you can see there is stains all over the entire sheet! I do not reccommend this hotel to anyone as you will be prone to many diseases just off how unsanitary this place is.

6

Chandra

Aug 10, 2025

·

Stayed 7 nights

Staff did not clean the room well..

2

Jennifer

Nov 19, 2024

·

Stayed 3 nights

So disappointed. This place used to be so much nicer. The room smelled musty and rhe bathroom wasnt clean. I went sbd bought cleaning supllies so it wasnt disgusting. The air conditioner was so loud i couldn't even hear the airplanes anymore. And it didnt even work. It was stuck at 77 degrees.The freezer in the mini-fridge was so loud it sounded like a monster!

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from modern and comfortable to dated and tired; many liked the beds, but several noted noisy or faulty AC, thin walls, and minor maintenance issues, plus no in-room microwaves in many rooms. Some rooms have mountain views while others face service areas.

Related guest reviews

10

Christine

Sep 10, 2023

·

Stayed 1 night

Everything went so smooth from check in to check out. We got a shuttle from the airport and to the airport. The shuttle driver was waiting on us when we came down from our room. The bed was the best bed ever. The room was Very clean and comfortable.

10

Olivier

Nov 19, 2024

·

Stayed 4 nights

Efficient and recently refurbished

8

Bridgett

Nov 17, 2024

·

Stayed 1 night

These were probably the most comfortable pillows and bed I have ever slept in and with exception of the neighboring noise, because there is no insulation between the walls.It was a great stay.

8

Sheri

Jul 8, 2025

·

Stayed 2 nights

Expected more from a Sheraton. Doors banged shut. Rooms were not sound proof and breakfast was just ok- you can only select 3 items on sheet. Shuttle was parked in the way every day to where you couldn’t unload luggage at the entrance very easily.

8

Brooklyn

Mar 24, 2025

·

Stayed 3 nights

I loved the robe that was complementary in the room. Wish there was a microwave in the room. The bathroom mirror light did not work, which was a big deal for me. The pool was a little dirty.

10

Quentin

May 14, 2023

·

Stayed 2 nights

Very clean, large rooms only complaint the air conditioner is loud when it starts up

8

Rachel

Apr 6, 2025

·

Stayed 4 nights

The place was great for the time we were there. There are a few things to consider. There is no microwave in the room, but a rather large refrigerator. That makes it challenging to heat up food. Also, the coffee options are very limited. There is no flavored creamer anywhere and I feel most people prefer options.

4

SOEISHIN

Sep 1, 2023

·

Stayed 1 night

The air conditioning fan in the room was very noisy, hence I had to turn it off before I went to sleep. But I had problem sleeping since it was very hot.

2

PASCAL

Jun 24, 2025

·

Stayed 1 night

Outdated hotel rooms. Noizy AC, damaged furnitures - NOT ACCEPTABLE

10

Sabrina

Jun 28, 2024

·

Stayed 2 nights

The room was nice, modern, spacious, and very clean. The shower worked well and the soap smelled great. I would definitely stay again. Highly recommend.

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AI-generated summary based on recent guest reviews

Service

Service is often praised as friendly and helpful, with smooth check-ins and staff who go out of their way to assist. However, there are reports of rude or unresponsive interactions, occasional front-desk gaps, check-in errors, and uneven handling of noise complaints.

Related guest reviews

8

Jim

Apr 26, 2023

·

Stayed 1 night

We had signed up for the 8AM shuttle to the airport on April 25. It became a few minutes after 8 and no shuttle driver. A’driana at the front desk apologized for the delay and arranged to take us herself. A’driana was courteous, professional and friendly. We highly recommend A’driana for any position in the tourism industry!

2

Somaiah

Jul 26, 2025

·

Stayed 1 night

Morning staff was terrible and breakfast service not good. I paid for the breakfast and was not honored and I showed the paid receipt. I called Expedia to correct it to honor. I had terrible experience dealing with the staff at breakfast management. I gave them the breakfast coupon (after talking to Expedia) staff and they were asking me to fill out the form not offering a seat. Very rude and bad service. I left the place not eating and went to front desk asking for manager phone number and she refused to get to the manager and his contact number. I did ask her that I paid through Expedia for the room and breakfast, how come I couldn’t get the breakfast and not the room. She refused to call Expedia. I have recorded the conversation. I would not suggest to go to this place unless things are corrected.

4

Jeffrey

Feb 20, 2024

·

Stayed 4 nights

This hotel is fine as long as you don't stay on a Saturday night. I was staying in the area for a convention and Wed, Thurs, and Fri nights were fine (although the bed comfort is average at best). Saturday night was a totally different experience. We, unfortunately, had a group celebrating a birthday in the room next to us which was being quite loud. I went to the front desk and explained we were fine with them being loud at the moment (it was 5 pm) until 10 pm, but we had a long day the next day so if they were loud after 10 pm we would call. The front desk was perfect and professional and said to call if we had any issues. The people left about 7 pm and all was quiet again and we went to sleep about 10 pm with no issues. The party decided to come back to the room at 11:30 am and was loud enough to wake us up and we are both pretty heavy sleepers. My wife called the desk and they sent security up. We heard the knock on the door and they quieted down for about 5 minutes before getting really loud again. We made a second call twenty minutes later and were told that "security said the party wasn't as loud as they usually are on Saturdays" and seemed annoyed that we wanted the party stopped so we could sleep. The party continued until past 1:00 am when apparently others besides us next door were also being bothered by the noise. The rooms and hotel are fine but don't expect any help if you actually want to sleep while other rooms are way too loud.

10

Adrianna

Dec 26, 2022

·

Stayed 19,351 nights

The hotel at the Sheraton was beautiful the food was great host and the checkout was beautiful and great she has an amazing personality Her name is Maria I will never forget her she made my stay there comfortable I love the room it was beautiful everything was clean I had an amazing time thank you Expedia thank you Sheraton

10

Tamara Michelle

Feb 25, 2025

·

Stayed 1 night

Adequate but older. Staff super friendly and helpful. Served the need for airport stay over night.

10

Victor

Mar 26, 2024

·

Stayed 1 night

Convenient location, with friendly and helpful staff

6

Tejas

Jun 1, 2025

·

Stayed 1 night

Bad experience with check in. Was given an already occupied room. Swimming pool not clean. Had algae build up at the bottom and sides. Room light was flickering

10

Dennis

Feb 3, 2025

·

Stayed 1 night

The staff is friendly and helpful. I arrived early and the quickly worked to accommodate me, before I even asked for an early check-in. The airport shuttle was easy to schedule and ran on time.

10

Asrat

Aug 7, 2023

·

Stayed 3 nights

Excellent customer service

10

Natasha

Jan 6, 2025

·

Stayed 1 night

What I liked about the property was cost, convenience & the fact that parking was free. What bothered me a bit was there was no staff member at the front desk - I wanted to ask a question and waited for 10 min but no one ever showed up.

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AI-generated summary based on recent guest reviews

Location

Very convenient to Ontario Airport, the convention center, freeways, and nearby restaurants; many mention a quiet setting. A few noted less appealing views or surroundings.

Related guest reviews

10

Michael G.

Feb 24, 2025

·

Stayed 2 nights

I recently stayed at the Sheraton Ontario Airport Hotel and had a wonderful experience. The hotel's location is incredibly convenient, being near the freeway and close to all the main areas, including shopping centers and the airport. This made arrivals and departures a breeze. The picturesque views from the hotel were quite relaxing and calming, adding a touch of serenity to my stay. The hotel itself was clean and well-maintained, with comfortable rooms and friendly staff who were always ready to assist. Overall, I highly recommend the Sheraton Ontario Airport Hotel for its convenience, beautiful views, and excellent service.

10

Jorge Luis

Dec 18, 2024

·

Stayed 3 nights

Close to interstate and walkable restaurants

10

Joseph

May 24, 2025

·

Stayed 3 nights

The Sheraton Ontario is a wonderful hotel. Location, staff and nearby restaurants are excellent.

10

Connie Mun Yee

Apr 11, 2023

·

Stayed 1 night

Very nice location and convenient

10

Dexter

Dec 5, 2024

·

Stayed 1 night

Great lication

10

Gloria

Oct 1, 2025

·

Stayed 1 night

Great location, easy to access hotel.

10

Vivek

Jul 22, 2025

·

Stayed 3 nights

The hotel was excellent and close to the Ontario Convention Center. Lots of dining options nearby

10

Peggy

Jan 27, 2025

·

Stayed 1 night

Nice hotel - close to the airport...

10

Erwin

Jun 20, 2023

·

Stayed 2 nights

It is a great Hotel, clean, comfortable, and really nice play to stay, restaurants are within a short distance, and the convention center is 6 minutes away from walking distance. Great place to stay

8

Jeff

Sep 27, 2023

·

Stayed 2 nights

Nice place safe at Hotel. The area gets tough at night.

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AI-generated summary based on recent guest reviews

Dining

On-site dining is inconsistent: some guests praised good or reasonably priced food, but others found breakfast limited or unavailable on some days, experienced closures for events, slow or understaffed service, and occasional quality issues.

Related guest reviews

2

Somaiah

Jul 26, 2025

·

Stayed 1 night

Morning staff was terrible and breakfast service not good. I paid for the breakfast and was not honored and I showed the paid receipt. I called Expedia to correct it to honor. I had terrible experience dealing with the staff at breakfast management. I gave them the breakfast coupon (after talking to Expedia) staff and they were asking me to fill out the form not offering a seat. Very rude and bad service. I left the place not eating and went to front desk asking for manager phone number and she refused to get to the manager and his contact number. I did ask her that I paid through Expedia for the room and breakfast, how come I couldn’t get the breakfast and not the room. She refused to call Expedia. I have recorded the conversation. I would not suggest to go to this place unless things are corrected.

8

Sharlene

Dec 5, 2024

·

Stayed 1 night

Breakfast - was just okay

10

Brian

Sep 5, 2024

·

Stayed 1 night

My stay was excellent. There was no more construction as mentioned in other reviews, it appears that renovations have been completed, everything looks nice and new. The restaurant and bar was great value and the service overall was fantastic. Would not hesitate to stay here again!

8

Sheri

Jul 8, 2025

·

Stayed 2 nights

Expected more from a Sheraton. Doors banged shut. Rooms were not sound proof and breakfast was just ok- you can only select 3 items on sheet. Shuttle was parked in the way every day to where you couldn’t unload luggage at the entrance very easily.

8

David

May 23, 2025

·

Stayed 3 nights

no problem with room . restaurant food not so good . bar area under staffed

10

jacqueline

May 7, 2023

·

Stayed 1 night

We had a one night stay here for our granddaughter’s cheer competition. The hotel is beautiful, and the restaurant was reasonably priced with yummy food. All staff were friendly and helpful. Our room was immaculate and well appointed. The only issue was a tub faucet that was hard to turn on and off. That definitely needs updating. All in all a very good value. We would stay here again.

10

Cheree

Sep 9, 2025

·

Stayed 1 night

Very friendly staff. Good food, clean, quiet and comfortable… would definitely stay again.

4

John D

Nov 11, 2024

·

Stayed 2 nights

The Restaurant in hotel had Happy Hour until 7pm, I arrived at 6:45 was not waited on until 7:01 even after motioning to bar tender, then was told Happy Hour was over. Chicken order was extremely dry.

8

Barbara

Jan 22, 2024

·

Stayed 1 night

I did not like that the restaurant was closed for an event. I picked this hotel because it had a restaurant and airport shuttle. I knew I was going to be tired from the weekend leadership retreat I had just attended and did not want to go out to eat the night before my early 6am flight. Because it was closed we had to go out. We found a nearby food place but it was awful. The food was so gross we could not eat it. We ended up going to a small convenient store near the food place and grabbed a drink and chips. If you advertise having a restaurant then it should be open to all. Most hotels have a different room for events from the restaurant so all guests can still have it available to them. Everything else was great, just disappointed.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$151
February	$183
March	$192
April	$184
May	$153
June	$182
July	$160
August	$156
September	$160
October	$184
November	$171
December	$177

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $203	16 $189	17 $215	18 $317	19
20 $153	21 $161	22 $162	23 $192	24 $192	25 $162	26 $176
27 $136	28 $152	29 $173	30 $183

Su	Mo	Tu	We	Th	Fr	Sa
				1 $168	2 $141	3 $139
4 $136	5 $148	6 $178	7 $192	8 $157	9 $146	10 $163
11 $141	12 $155	13 $174	14 $207	15 $159	16 $173	17 $141
18 $139	19 $157	20 $198	21 $194	22 $192	23 $166	24 $150
25 $150	26 $188	27 $223	28 $220	29 $203	30 $274	31 $213

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Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds (Hearing Accessible)

Room, 1 King Bed

Club Suite, 1 King Bed

Junior Suite, 1 King Bed, Corner

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Room, 2 Double Beds

Club Room, 1 King Bed

Room, 2 Double Beds (Mobility Hearing Accessible, Tub)

Room, 1 King Bed (Hearing Accessible)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sheraton Ontario Airport Hotel

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Prices for upcoming dates